The store delivers quickly and reliably, with fast shipping and delivery that closely matches orders, enables starting treatment promptly, and includes well-packaged products. Customers consistently highlight smooth ordering, easy-to-use processes, and fast, efficient service from order to pickup or delivery. The experience is reinforced by clear communication, accurate product descriptions, and responsive support that leads to high satisfaction. Pricing is competitive with reliable, safe delivery and thorough packaging that preserves product integrity.
We apologise for the issues with these parcels. We have just contacted the carrier again regarding delivery times. We have also contacted our account manager at Colissimo to speed up the resolution of these issues.
As you know, this is beyond our control. As previously stated, you can deal directly with the carrier by arranging for them to collect the parcels from our premises. We ship orders for some customers via UPS or DHL. This allows you to use the carrier of your choice, with a direct contract and favourable pricing terms.
We apologise for any inconvenience caused.
Kind regards
P
Patrick F.
Rating: 1 out of 5
following a purchase from 24/06/2025
product not received as of today June 5, 2025
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Response from Produits-veto.com
Hello Patrick,
Thank you for taking the time to share your feedback. We are sorry to learn that you have not received your product to date. We invite you to contact us directly to resolve this issue as soon as possible.
Best regards,
The Produits-veto.com team
C
Corinne C.
Rating: 4 out of 5
following a purchase from 19/06/2025
Package well prepared. I was very well informed, continuously about the tracking of my order and the package. The only downside was that my delivery took longer than expected.
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Bernard B.
Rating: 4 out of 5
following a purchase from 22/06/2025
Not tested, but no issues apparently
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Lydie G.
Rating: 4 out of 5
following a purchase from 13/06/2025
Good product conforming to my request and fast delivery.
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Marie P.
Rating: 4 out of 5
following a purchase from 14/06/2025
Very good except that for the delivery, the location (the pickup point) changed and was more than 4 km from my home
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Cassandra C.
Rating: 1 out of 5
following a purchase from 13/06/2025
Ordered on Friday afternoon and received not before Thursday afternoon? I seem to have paid more to receive in 48-72h. Even without the weekend, that's much more.
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Response from Produits-veto.com
Hello Cassandra,
Thank you for taking the time to share your feedback. We are sorry to hear that your delivery experience did not meet your expectations. We strive to meet the announced deadlines and appreciate your feedback, which helps us relay information to the carriers. However, please note that we do not offer a 'faster' service. We provide an equivalent level of service with Mondial Relay and Colissimo, although the former may take a few additional days.
Best regards,
The Produits-veto.com team.
S
Serge B.
Rating: 4 out of 5
following a purchase from 09/06/2025
With a delay in delivery
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Michel V.
Rating: 4 out of 5
following a purchase from 11/06/2025
Good price, fast shipping, perfect
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Didier B.
Rating: 4 out of 5
following a purchase from 10/06/2025
Excellent site, very serious.
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Marie B.
Rating: 1 out of 5
following a purchase from 09/06/2025
I have not received the goods
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Response from Produits-veto.com
Hello Marie,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that you have not yet received your order. Your satisfaction is our priority. Please feel free to contact us directly, we will be happy to assist you.
Best regards,
The Produits-veto.com team
C
Cécile D.
Rating: 4 out of 5
following a purchase from 05/06/2025
I had no problem. Thank you for your attention.
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Patrick N.
Rating: 4 out of 5
following a purchase from 04/06/2025
Fast delivery to the desired location. Thank you.
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Sabrina G.
Rating: 1 out of 5
following a purchase from 31/05/2025
These are really very dangerous medications because my 1-year-old cat died due to these medications according to the autopsy I have filed a complaint against the company that created these medications and others of the same brand and also against other people who lost their pets due to these medications I request to be reimbursed before I file a complaint
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Response from Produits-veto.com
Hello Sabrina,
We are sincerely sorry to hear about the loss of your cat and we understand the pain this can cause. Your testimony is very important to us, and we assure you that we take all concerns related to our products very seriously. We invite you to contact the customer service of TVM (Domes Pharma) distributor and manufacturer of Lysine to discuss the matter: 04 73 61 75 76. We remain surprised that there is a link between the death of your cat and the intake of Lysine, but we invite you to discuss with the manufacturer to talk about your situation and find an appropriate solution.
Best regards,
The team at Produits-veto.com
J
Jean F.
Rating: 4 out of 5
following a purchase from 26/05/2025
Delivery on time, product as expected. Very good
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Emi B.
Rating: 1 out of 5
following a purchase from 23/05/2025
Hello, I still have not received the ordered product, which was supposed to arrive 6 days ago...
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Response from Produits-veto.com
Hello Emi,
Thank you for taking the time to share your opinion. We are sincerely sorry for this delay in the delivery of your order. Apparently, the carrier forgot to keep you informed of its availability. Thank you for your understanding and your trust in Produits-veto.com.
Best regards,
The Produits-veto.com team
A
Anna S.
Rating: 1 out of 5
following a purchase from 11/05/2025
No, I have not received my order blocked at Swiss customs
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Response from Produits-veto.com
Hello Anna,
Thank you for your feedback. We are sorry for this blockage. Indeed, CalistripBiox is a new product from the Calier laboratory and apparently it has not been referenced. We have processed the refund for your order. We hope to be able to offer it on the Swiss market soon.
Best regards,
The Produits-veto.com team
M
Morena B.
Rating: 4 out of 5
following a purchase from 22/05/2025
Perfect
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Agnès L.
Rating: 4 out of 5
following a purchase from 17/05/2025
Great choice of products and good information. Prices remain high compared to those currently practiced by large pharmacies and a downside, the delivery costs when the order is not significant enough. So everything needs to be calculated and compared according to needs.
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Leslie R.
Rating: 4 out of 5
following a purchase from 02/05/2025
Top thank you
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Christine P.
Rating: 4 out of 5
following a purchase from 09/05/2025
Order processed correctly. Deadlines respected.
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Marie D.
Rating: 1 out of 5
following a purchase from 07/05/2025
Great
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Response from Produits-veto.com
Hello Marie,
Thank you for your positive comment! Your satisfaction is our priority and we are delighted that you had a good experience with our services. Please feel free to reach out to us for your future purchases.
Best regards,
The team at Produits-veto.com
V
Vincent M.
Rating: 4 out of 5
following a purchase from 04/05/2025
nothing to report
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Jean-Paul M.
Rating: 1 out of 5
following a purchase from 01/05/2025
The package has not yet been received. We are in May, a month with many holidays, which may explain the delivery delay. I will revisit this review once the package is received.
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Response from Produits-veto.com
Hello Jean-Paul,
Thank you for your feedback. We completely understand your frustration regarding the delivery delay, especially during this period with many holidays. Rest assured that we are doing everything possible to ensure your package reaches you quickly. Please feel free to reach out to us if you have any questions.
Best regards,
The Produits-veto.com team
A
Adélina D.
Rating: 1 out of 5
following a purchase from 01/05/2025
After placing an order on May 1, still nothing received, regards, Adélina Dick
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Response from Produits-veto.com
Hello Adélina,
Thank you for your message and we are sorry to hear that you have not yet received your order. We invite you to contact us directly so that we can resolve this issue as quickly as possible.
Best regards,
The Produits-veto.com team
C
Chantal R.
Rating: 1 out of 5
following a purchase from 30/04/2025
I have not received my products, so I am not satisfied at all
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Response from Produits-veto.com
Hello Chantal,
Thank you for your feedback. We are sorry to hear that you have not received your products. We have also received your email. The carrier lost the package. We will send you a new package today. We are sincerely sorry.
Best regards,
The Produits-veto.com team
M
Marie D.
Rating: 1 out of 5
following a purchase from 29/04/2025
I have not received my package.
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Response from Produits-veto.com
Hello Marie,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that you have not received your package. Your satisfaction is important to us and we would like to resolve this issue as soon as possible. Please feel free to contact us directly so that we can assist you.
Best regards,
The Produits-veto.com team
R
Regina G.
Rating: 1 out of 5
following a purchase from 28/04/2025
I did not receive the delivery!
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Response from Produits-veto.com
Hello Regina,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that you did not receive your order. Please know that we place great importance on our customers' satisfaction and we are committed to resolving this issue quickly. Please feel free to contact us directly so that we can assist you better.
Best regards,
The team at Produits-veto.com
J
Jean-Pierre P.
Rating: 1 out of 5
following a purchase from 25/04/2025
It takes a week to receive a product that comes from Vienne, goes to Terrasson then to Clermont to finally end up in Creuse... What a journey, unfortunately it is faster to come from China.... Find the error!
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Response from Produits-veto.com
Hello,
Your order was placed on Friday at 6:30 PM. It was prepared and shipped on Monday the 29th and was delivered on May 2nd. The deadlines of Mondial Relay were respected. We do not prepare and ship on weekends which extends the deadlines. Please feel free to anticipate your orders.
Best regards,
The team at Produits-veto.com
F
Francine J.
Rating: 4 out of 5
following a purchase from 23/04/2025
Fast delivery for the products I haven't tested yet except for nervosyl the dropper stops at 0 drops for a six-kilo cat I dosed approximately
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Stephanie P.
Rating: 4 out of 5
following a purchase from 18/04/2025
Easy order, products as described, fair price but long delivery time certainly due to the public holidays in May
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Josette H.
Rating: 4 out of 5
following a purchase from 23/04/2025
Perfect but delivery times a bit long.
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Thierry V.
Rating: 4 out of 5
following a purchase from 22/04/2025
Product as described, reasonable delay.
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Martine A.
Rating: 1 out of 5
following a purchase from 22/04/2025
I still haven't received anything
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Response from Produits-veto.com
Hello Martine,
Thank you for taking the time to leave your feedback. We are sorry to hear that you have not yet received your order. We invite you to contact us directly so that we can resolve this issue as soon as possible. Your satisfaction is our priority.
Best regards,
The team at Produits-veto.com
A
Anne-Claire P.
Rating: 1 out of 5
following a purchase from 19/04/2025
Dissatisfied with the horse dewormers. Too hard to give. Cannot be given as impossible to get them out. Not satisfied at all. I will return them for a refund.
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Response from Produits-veto.com
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that the horse dewormers did not meet your expectations. Please feel free to contact us by email, if you haven't already, to proceed with the reshipment and refund of the products.
Best regards,
The Produits-veto.com team
M
Michel A.
Rating: 1 out of 5
following a purchase from 18/04/2025
Error. You sent me cat dewormer instead of dog.
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Response from Produits-veto.com
Hello Michel,
Thank you for taking the time to share your feedback. We apologize for this confusion. If it hasn't been done yet, please feel free to contact us by email for an exchange in good and due form. Your satisfaction is our priority.
Best regards,
The team at Produits-veto.com
T
Thierry , Sylvie E.
Rating: 4 out of 5
following a purchase from 13/04/2025
Satisfied; Despite a small delivery error (quantity not delivered).... quickly resolved. Claim and additional delivery immediately taken into account... Thank you for the kindness and responsiveness of Mrs. my contact person. Remaining delivery received very quickly. Thank you again. I gladly recommend this Site/Service - Veterinary Products: Seriousness and efficiency at the appointment.
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Angélique L.
Rating: 1 out of 5
following a purchase from 08/04/2025
I am facing an issue with a short expiration date without a replacement solution being offered to me. (product advertised as 24 months of validity while I received a product valid for only 7 months). Product worth €100 and it seems that my dissatisfaction is not understood...
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Response from Produits-veto.com
Hello Angélique,
Thank you for taking the time to share your experience. As we discussed with you by phone and email, the two years of the product are from the date of manufacture of the product. The products were ordered from the laboratory a month prior. The products sent corresponded to the products available in their stock. As discussed, you can return the unused products to us and we can proceed with the refund for those.
Best regards,
The team at Produits-veto.com
J
Josette P.
Rating: 4 out of 5
following a purchase from 15/04/2025
Satisfied
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Claudine C.
Rating: 4 out of 5
following a purchase from 10/04/2025
The product I ordered arrived 7 days after my order, I was a bit rushed because my little cat has transit issues. Now it's resolved without using this probiotic. Otherwise, I know it's a good product unfortunately not appealing for the cat, I have to mix it with store-bought shredded juice (she only takes the juice but not the meat).
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