The store delivers quickly and reliably, with fast shipping and delivery that closely matches orders, enables starting treatment promptly, and includes well-packaged products. Customers consistently highlight smooth ordering, easy-to-use processes, and fast, efficient service from order to pickup or delivery. The experience is reinforced by clear communication, accurate product descriptions, and responsive support that leads to high satisfaction. Pricing is competitive with reliable, safe delivery and thorough packaging that preserves product integrity.
The costs related to packaging the package, the grant of Mer, and customs fees represent almost half of the product's selling price. It's exorbitant especially since the DOM are French territories.
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Response from Produits-veto.com
Hello Stéphane, thank you for your feedback. We would like to clarify that the costs related to packaging the package, the grant of Mer, and customs fees are imposed by local authorities and are independent of our will. We are constantly working to find solutions to reduce these costs for our customers. We are sorry that this impacts your experience on our site, and we will do our best to improve this situation. We remain at your disposal for any questions or concerns. Best regards, the team at Produits-veto.com.
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Regley Eric V.
Rating: 3 out of 5
following a purchase from 02/12/2024
I am satisfied with the product but the delivery went poorly since one of the two boxes (the one with 25 bottles, poorly packaged) opened during transport and the packaging of the bottles was very damaged. Moreover, the first package was delivered to a different relay point and the second was delivered with a 24-hour delay. Eric REGLEY
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Response from Produits-veto.com
We are sorry to learn that the delivery of your order did not go as planned. We will escalate the information to our logistics department to prevent this from happening in the future. Your satisfaction is our priority and we are glad that you like the product. We remain at your disposal for any other questions or comments. Best regards, The Produits-veto.com team
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Carine D.
Rating: 2 out of 5
following a purchase from 22/11/2024
Product as described but delivery time much too long for a veterinary product.
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Response from Produits-veto.com
Hello Carine, thank you very much for your feedback. We sincerely apologize for the long delivery time you encountered during your last order. During the holiday season, deliveries are extended and we have been experiencing difficulties for about ten days with the supply of our products from the pharmaceutical distributor. We are sincerely sorry. We take note of your comment and will do everything possible to improve our delivery times in the future. We hope to have the opportunity to serve you again under better conditions. Best regards, The Produits-veto.com team.
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Alexandra R.
Rating: 3 out of 5
following a purchase from 06/11/2024
Overall the site is good but the shipping times are too long.
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Response from Produits-veto.com
Hello Alexandra, thank you for your feedback on our site Produits-veto.com. We are happy that you find it good overall. We take note of your comment regarding shipping times, we will do our best to improve that. Thank you very much for your feedback, it helps us to improve. Best regards.
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Michel L.
Rating: 3 out of 5
following a purchase from 28/10/2024
Good
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Response from Produits-veto.com
Thank you for your feedback, Michel. We are delighted that you had a good experience on our site Produits-veto.com. We hope to continue providing you with impeccable service quality. Do not hesitate to come back to us if you need advice or quality veterinary products.
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Alicia G.
Rating: 2 out of 5
following a purchase from 21/10/2024
I still haven't received my package
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Response from Produits-veto.com
Hello Alicia, we are sorry for the inconvenience you encountered during the delivery of your order. We have opened a dispute with Colissimo services. Please feel free to contact us with any questions or concerns regarding your package. We appreciate your patience. Thank you for your trust.
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Lydia M.
Rating: 3 out of 5
following a purchase from 06/10/2024
Not easy to get down every time...
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Response from Produits-veto.com
Hello Lydia, thank you for your feedback. We are sorry that our products are not easy to administer for your animal. We will pass the information to the laboratory. Thank you for your trust and loyalty.
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Sylvie B.
Rating: 2 out of 5
following a purchase from 14/09/2024
Package delivered the next day while the delivery person was on the order
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Response from Produits-veto.com
Hello Sylvie, thank you for your feedback on our site Produits-veto.com. We are sorry that your experience did not meet your expectations. We take your feedback into account and will ensure to improve our delivery process in the future. Your satisfaction is our priority and we hope to see you again very soon on our site. Thank you for your trust. The team at Produits-veto.com.
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Gras Requena F.
Rating: 3 out of 5
following a purchase from 24/09/2024
You need to improve the packaging, the product arrives broken
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Response from Produits-veto.com
Thank you for your comment, we are sorry that you received a damaged product. We will take your comment into account to improve our packaging in the future. Thank you for your trust.
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William C.
Rating: 3 out of 5
following a purchase from 04/10/2024
I recommend this site, the only downside is that I never receive an email to say that my order has arrived.
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Response from Produits-veto.com
Thank you for your comment, William. We are happy that you are satisfied with our services. We take note of your remark regarding email notifications; unfortunately, delivery emails are linked to the carrier. We invite you to check your spam or your email address in case of further issues. Your opinion is valuable to us, thank you for your trust.
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Estella C.
Rating: 3 out of 5
following a purchase from 11/09/2024
The tablets are too big. They need to be crushed in pâté and not sure the cat will eat it all
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Response from Produits-veto.com
Hello Estella, thank you for your review on our site Produits-veto.com. We are sorry that the tablets are too big for your cat.
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Franck L.
Rating: 2 out of 5
following a purchase from 26/08/2024
Damaged and open box. Poorly taped. Lack of care in packaging.
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Response from Produits-veto.com
Hello Franck, thank you for your feedback. We are sincerely sorry for the inconvenience caused by the damaged and poorly taped box. We will take immediate measures to improve our packaging and ensure that this does not happen again in the future. Thank you for informing us of this issue, your feedback is important to us. We hope to have the opportunity to show you our commitment to the quality of our products in the future. Best regards,
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Christophe G.
Rating: 2 out of 5
following a purchase from 13/09/2024
Package arrived late, at the wrong place in a package that the post had to repackage...
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Response from Produits-veto.com
Hello Christophe, thank you for taking the time to leave us a review. We are sorry that your package was delivered late and that it was repackaged by La Poste. We do everything we can to ensure fast and efficient delivery, but unfortunately, some unforeseen events can occur during transport. We are passing the information to our transport partner to improve their delivery service in the future. However, we hope that the products you ordered have satisfied you. Thank you again for your trust. The team at Produits-veto.com.
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Daniel D.
Rating: 3 out of 5
following a purchase from 03/10/2024
A big downside: I choose a delivery point next to my work that is open when I finish my day and I am delivered to a post office 5 km away that closes before the end of my day....
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Response from Produits-veto.com
Hello, thank you for your feedback on our site Produits-veto.com. We are sorry that the delivery did not go as planned and we take note of your comment regarding the choice of the delivery point. We will pass this information on to Colissimo, who is in charge of this aspect. We are doing everything we can to improve our service and hope to satisfy you with your next order. Best regards, The Produits-veto.com team.
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Elisabeth L.
Rating: 3 out of 5
following a purchase from 05/09/2024
Too long, I should have gone to my village pharmacy
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Response from Produits-veto.com
Thank you for your feedback, Elisabeth. We are sorry that your experience on our site did not meet your expectations. We take note of your comment and will pass the information to Colissimo to improve the speed of their service. Best regards, The Produits-veto.com team.
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Nathalie B.
Rating: 3 out of 5
following a purchase from 09/09/2024
Well received but the bottle was damaged during delivery. I had to put the product in another container because it was leaking.
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Response from Produits-veto.com
We are sorry to hear that your bottle was damaged during delivery. Please feel free to contact us to resolve this kind of issue. We will send you a new product for the occasion. We hope that the product you received was still in line with your expectations. Thank you for your feedback and your rating. We take your comments into account to improve our service.
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Olivier M.
Rating: 2 out of 5
following a purchase from 06/08/2024
Delivery too late
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Response from Produits-veto.com
Hello Olivier, thank you for your feedback. We are sorry that the delivery of your order took longer than expected. We will pass the information to our transport partner. We hope you will be completely satisfied with your next order on Produits-veto.com. Best regards.
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Simon D.
Rating: 2 out of 5
following a purchase from 08/08/2024
Delivery delay far too significant, veterinary treatment done too late!
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Response from Produits-veto.com
Hello Simon, we are sorry for the inconvenience caused by the delivery delays. We take your feedback into account and will pass the information to our transport partner. We thank you for your trust and hope to satisfy you with your future orders.
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Thc R.
Rating: 3 out of 5
following a purchase from 25/01/2024
There is no possibility to track the package, collisimo did not send an email with tracking. In the box, there were no spacers, the primary product packaging was all very damaged.
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Ad
Rating: 2 out of 5
following a purchase from 23/04/2023
The collar attachment was broken, we couldn't put it on the dog... 16 euros lost.
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Alexandra
Rating: 3 out of 5
following a purchase from 30/01/2023
For my dog, the recommended dose is 10 drops but there is no dropper, it's a pipette which is not practical at all.
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Flo
Rating: 3 out of 5
following a purchase from 09/12/2022
Everything ok except the increase in a few months of more than two euros per bag !!!!
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Eric B.
Rating: 2 out of 5
following a purchase from 01/09/2022
Delivery time not respected. I asked a question about the delay, still no response! Indeed delivered in the meantime... but a little communication! Good point received the goods, well packaged and compliant.
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Response from Produits-veto.com
Hello Mr. BERNARD, We have not had any communication from you otherwise rest assured that we would have taken the time to respond to you. Do not hesitate to contact us by phone to discuss with us. Your order was shipped on 25/08 for an order date of 24/08. Unfortunately, it may be that Colissimo does not respect the announced 48H deadlines but we are not informed. We are pleased to see that the order meets your expectations and that the packaging is correct. We hope to see you again on our site and that the deadlines will be respected. Best regards
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Revillier J.
Rating: 3 out of 5
following a purchase from 09/08/2022
I bought products on veto.com and I find that the delivery method is not good, we pay less for relay delivery but we have to take the car to get there, not logical when the postman delivers small packages on his route
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Response from Produits-veto.com
Hello Mr. REVILLER, We are sincerely sorry for this difference, however, please note that Colissimo charges its home deliveries at a higher price than at relay points. We do not have control over this. Best regards
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Cliente
Rating: 3 out of 5
following a purchase from 03/01/2022
Pills too big
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Claudine P.
Rating: 3 out of 5
following a purchase from 08/05/2020
Delivery a bit long.
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Chris P.
Rating: 3 out of 5
following a purchase from 04/07/2019
Hello. The site is not up to date. The cart I ordered was not delivered due to your poor management of discount codes. You did take the care to refund me. I give you 2.5 stars.
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