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/10
★★★★★
based on 367 reviews published
★★★★★
based on 367 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The cream (cosmetic reference 3A) that I ordered was definitely expired, I have been using it for over 10 years and really the smell was rancid. I threw it in the trash. I am very disappointed!!!
Diane D.
purchased on 20/04/2026
Translated review
Answer from Promo Coiff
Hello Diane,
We are sincerely sorry to hear about your bad experience with the cosmetic reference cream 3A. This issue does not reflect the quality we wish to offer our customers at all.
We sincerely apologize for this inconvenience. We have processed a refund for the concerned product.
Thank you for taking the time to report this issue to us, it allows us to remain vigilant regarding the quality of our products.
Best regards,
Lucie from the Promocoiff team
We are sincerely sorry to hear about your bad experience with the cosmetic reference cream 3A. This issue does not reflect the quality we wish to offer our customers at all.
We sincerely apologize for this inconvenience. We have processed a refund for the concerned product.
Thank you for taking the time to report this issue to us, it allows us to remain vigilant regarding the quality of our products.
Best regards,
Lucie from the Promocoiff team
1
/5
★☆☆☆☆
I still haven't received my order, even though I paid for it.
Catherine T.
purchased on 03/09/2025
Translated review
Answer from Promo Coiff
Hello Catherine,
I completely understand your concern and thank you for bringing it to our attention. After checking, it seems that your package was indeed delivered to the pickup point you selected when placing your order. However, to clear up any doubts, I will contact the carrier to obtain further details and ensure that there was no distribution error.
I will keep you informed quickly about the progress of my inquiries.
Your satisfaction is essential to us, and rest assured that we are doing everything possible to clarify this situation as soon as possible.
Best regards,
Lucie from the Promocoiff team
I completely understand your concern and thank you for bringing it to our attention. After checking, it seems that your package was indeed delivered to the pickup point you selected when placing your order. However, to clear up any doubts, I will contact the carrier to obtain further details and ensure that there was no distribution error.
I will keep you informed quickly about the progress of my inquiries.
Your satisfaction is essential to us, and rest assured that we are doing everything possible to clarify this situation as soon as possible.
Best regards,
Lucie from the Promocoiff team
1
/5
★☆☆☆☆
I bought patina to revive my highlights and as a result I had the same base as my natural base everywhere. I had to redo some highlights. Disappointed with my purchase.
Aurore L.
purchased on 08/01/2025
Translated review
Answer from Promo Coiff
Hello, we're really sorry that the product didn't meet your expectations. The patina shine 0.2 has no covering power. The patina only counterbalances the golden highlights.
Please come into the store so that we can find out what happened.
Have a nice day, Jean-Michel from the Promocoiff team.
Please come into the store so that we can find out what happened.
Have a nice day, Jean-Michel from the Promocoiff team.