Customer reviews of Protennis

9,3 /10

Based on 3 015 published reviews

5 2 581 86% 4 155 5% 3 68 2% 2 56 2% 1 155 5%

Summary of reviews

The online store Protennis excels in providing fast delivery, with many customers noting that items arrive as described and within the promised timeframes, often exceeding expectations. The competitive pricing is frequently highlighted, making it an appealing choice for shoppers looking for value. Product quality also receives commendations, with customers expressing satisfaction with their purchases, particularly mentioning the shoes and rackets as meeting their specifications.

Reviews 1, 2, 3, 4 and 5 stars

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Andre C.

Published on 29/12/2024 à 10h34 following a purchase from 18/12/2024

Time and materials

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Fabienne C.

Published on 29/12/2024 à 10h30 following a purchase from 04/12/2024

Very good

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Eric M.

Published on 29/12/2024 à 09h44 following a purchase from 15/12/2024

Perfect

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Maria G.

Published on 29/12/2024 à 08h28 following a purchase from 17/12/2024

Product matching the description, secure payment and package arrived on time. Very satisfied!

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JÉRôME B.

Published on 29/12/2024 à 06h22 following a purchase from 11/12/2024

Everything went well for the second product. The customer should be informed of the unavailability of the product before payment and not 24 hours after. Thank you very much.

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CHRISTOPHE S.

Published on 28/12/2024 à 20h27 following a purchase from 17/12/2024

Very good.

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Arnaud G.

Published on 28/12/2024 à 18h31 following a purchase from 16/12/2024

I am still waiting for delivery of my order. Purchase deed on December 17, 11 days later the order is officially in transit with no news from the deliverer or the seller's site ... very disappointing.

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Response from Protennis Published on 24/05/2025

Hello Arnaud,

Thank you for your feedback, and we are sorry to hear that your order was delayed during delivery. We completely understand your frustration and assure you that we are doing everything possible to ensure this does not happen again.

Best regards,
The Protennis team

Ezio D.

Published on 28/12/2024 à 18h01 following a purchase from 16/12/2024

Excellent purchase

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Beatrice N.

Published on 28/12/2024 à 16h26 following a purchase from 15/12/2024

Perfect, fast

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Severine C.

Published on 28/12/2024 à 14h27 following a purchase from 12/12/2024

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TRIBOUT V.

Published on 28/12/2024 à 14h07 following a purchase from 18/12/2024

Very good. Fast and efficient

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Ludovic B.

Published on 28/12/2024 à 13h46 following a purchase from 15/12/2024

Parcel not received on time, Christmas date missed, despite a delivery confirmation message from ups which never arrived. Finally ups wrote to me again today to suggest December 30, it's incomprehensible.

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Response from Protennis Published on 24/05/2025

Hello Ludovic,

Thank you for sharing your experience. We completely understand your frustration regarding this situation, especially during the holiday season. Please know that your satisfaction is our priority. We have reached out to our delivery partner to clarify this misunderstanding and ensure that it does not happen again. We hope to provide you with a better experience in the future.

Best regards,
The Protennis Team

Pierre D.

Published on 28/12/2024 à 13h04 following a purchase from 15/12/2024

Top

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Helene H.

Published on 28/12/2024 à 10h34 following a purchase from 10/12/2024

Big rip-off, we had ordered 2 rackets which benefited from a free stringing offer. In addition to this offer, we ordered 2 strings. We were therefore to have 4 strings, 2 of which were to be mounted on the snowshoes. The rackets arrived with no strings attached or installed, so we ended up with 2 rackets with no strings. Very practical for playing tennis... Customer service is, as luck would have it, unreachable by e-mail, via the contact form on their site, or by telephone... A huge scam, absolutely to be avoided. Not to mention a deplorable delivery service where our parcel was first delayed, then redirected to a relay point even though we were at home when the delivery driver was supposed to arrive. He never showed up at our home... In short, a deplorable experience, a thieving brand and a ruined Christmas present...

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Response from Protennis Published on 06/05/2025

Hello,

Dominique A.

Published on 28/12/2024 à 10h33 following a purchase from 16/12/2024

Perfect. Fast shipping, order received in 48H. Excellent packaging and competitive price.

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Stéphane J.

Published on 28/12/2024 à 10h22 following a purchase from 17/12/2024

Deadlines met, I recommend this site

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Vanessa B.

Published on 27/12/2024 à 20h38 following a purchase from 13/12/2024

Fast and neat

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Alessia S.

Published on 27/12/2024 à 20h26 following a purchase from 14/12/2024

The service was very efficient and punctual.

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Grégory D.

Published on 27/12/2024 à 17h52 following a purchase from 16/12/2024

Quality and on-time delivery

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Thierry P.

Published on 27/12/2024 à 17h42 following a purchase from 17/12/2024

Delivery the day after I ordered. Perfect

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Giuseppe B.

Published on 27/12/2024 à 17h03 following a purchase from 13/12/2024

All perfect!!!!

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Arnaud H.

Published on 27/12/2024 à 15h50 following a purchase from 09/12/2024

CLEAR

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Abdelhak B.

Published on 27/12/2024 à 15h26 following a purchase from 12/12/2024

Very good

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sébastien N.

Published on 27/12/2024 à 15h14 following a purchase from 14/12/2024

Perfect

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Francoise G.

Published on 27/12/2024 à 13h57 following a purchase from 16/12/2024

Received the day after ordering!

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Nicolas B.

Published on 27/12/2024 à 10h51 following a purchase from 16/12/2024

Very good price and quick stringing of the rackets despite the holiday season. I did, however, take off one star because I had asked for 2 different strings and the deposit went through the roof!!!! But Pro Tennis customer service was responsive and I recommend this site.

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Céline D.

Published on 27/12/2024 à 06h43 following a purchase from 15/12/2024

super fast and unbeatable price

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Yariv C.

Published on 27/12/2024 à 05h58 following a purchase from 16/12/2024

All went well

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Loïc P.

Published on 26/12/2024 à 23h12 following a purchase from 16/12/2024

Great delivery time and the product was well protected so arrived in perfect condition.

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Marion A.

Published on 26/12/2024 à 20h14 following a purchase from 16/12/2024

Very good

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Marco R.

Published on 26/12/2024 à 17h07 following a purchase from 15/12/2024

Great product at a good price! Delivery as directed

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Jean Pierre C.

Published on 26/12/2024 à 15h40 following a purchase from 15/12/2024

Order, delivery, in all respects compliant.

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Cécile V.

Published on 26/12/2024 à 14h11 following a purchase from 14/12/2024

Package promised for Christmas, it's December 26, I have no news despite 3 broken delivery promises from UPS.

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Response from Protennis Published on 24/05/2025

Hello Cécile,

Thank you for taking the time to share your experience. We are sincerely sorry to hear that your package did not arrive as expected. We understand your frustrations regarding the delivery delays and assure you that we are doing everything we can to ensure that everything goes smoothly in the future.

Best regards,
The Protennis team

Emilie L.

Published on 26/12/2024 à 13h06 following a purchase from 13/12/2024

Great! Very happy with my purchase for this Christmas gift.

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Nadège R.

Published on 26/12/2024 à 11h42 following a purchase from 15/12/2024

Perfect

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YVES T.

Published on 26/12/2024 à 11h23 following a purchase from 14/12/2024

Very good.

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Laurent S.

Published on 26/12/2024 à 11h09 following a purchase from 15/12/2024

Racket as described, but delivery to the UPS sorting center 40 klm round trip from my home whereas the point chosen was close to my home, why?

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FRANCK S.

Published on 26/12/2024 à 10h37 following a purchase from 15/12/2024

Perfect.

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serge D.

Published on 26/12/2024 à 10h31 following a purchase from 14/12/2024

Order conforms and deadlines assured

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Loredana F.

Published on 26/12/2024 à 08h23 following a purchase from 12/12/2024

Poor return procedure

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