Protennis consistently delivers fast shipping and reliable delivery times, with many reviews noting items arrive quickly and in good condition, often matching descriptions and sizes. The store also highlights strong customer service and support, described as responsive, business-oriented, and helpful in processing orders, returns, and inquiries. Customers frequently commend the purchasing experience itself, including smooth ordering, clear communication, safe packaging, and efficient refunds when needed. Overall, the store's practical efficiency, accurate product fulfillment, and supportive staff emerge as clear strengths.
Everything is ok, it is true that the Babolat SFX 4 shoes fit wider than normal, I can use them but I ordered another pair half a size smaller that I think will be more efficient.
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Elena M.
Rating: 4 out of 5
following a purchase from 23/07/2026
I received the product in the specified time and the delivery company kept me informed at all times during the transit from the origin to the day of delivery.
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Elsa C.
Rating: 2 out of 5
following a purchase from 19/07/2026
Order of a tennis dress that was shipped 8 days after the order. Disappointing
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Abdelmalek N.
Rating: 2 out of 5
following a purchase from 16/07/2026
Unfortunately, although they are the most competitive in terms of price after research, the quality of the finish was not up to par; there was a manufacturing defect as the right shoe was wider than the left, which was relatively visible when comparing the two. Customer service takes 4 to 5 days to respond to the complaint email, but on the other hand, return at their expense was accepted and the refund was very quick.
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Evenepoel E.
Rating: 1 out of 5
following a purchase from 13/07/2026
Cooked for birthday this has already passed still not received
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Jens K.
Rating: 1 out of 5
following a purchase from 08/07/2026
No communication possible, had provided incorrect address, no change/contact possible either by phone or via email
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Joan R.
Rating: 1 out of 5
following a purchase from 04/07/2026
I still hope for the return, it didn't arrive on time
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Nicolas D.
Rating: 2 out of 5
following a purchase from 01/07/2026
Hello, Regarding my first order, I was disappointed with the handling of my last order. My order was processed late. Moreover, I had paid for the logo option for the 2 rackets ordered but no logo was placed during the stringing. Could you please let me know the reason, Thank you Best regards Nicolas de Villèle
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Annie M.
Rating: 1 out of 5
following a purchase from 04/07/2026
I had requested gift wrapping and of course I received the products in a plain cardboard box.
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Charles B.
Rating: 1 out of 5
following a purchase from 01/07/2026
I do not understand how one can confuse the product. Size, color is possible, but the product mentioned on the invoice provided, I do not believe it. I think they wanted to pass off a product of much lower quality hoping it would go unnoticed.
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Jürgen H.
Rating: 1 out of 5
following a purchase from 28/06/2026
Unfortunately no free return
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Carine B.
Rating: 1 out of 5
following a purchase from 24/06/2026
My package was dropped off by DPD in a different location than the one I had chosen. Then it was taken over by Chronopost who did not re-deliver it since they do not know where it is. I went to the sorting center to pick it up. I called and sent many messages, including to Protennis. All the responses are the same: it's not our fault. When will I be refunded?
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Catherine B.
Rating: 1 out of 5
following a purchase from 15/06/2026
As of today, I still have not received my order! While you mention that delivery is made within 24 to 48 hours! It has been more than 15 days that I have been waiting for it!
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Corinne G.
Rating: 4 out of 5
following a purchase from 23/06/2026
the sneakers arrived very quickly but the problem is the return (shoes too tight) there is no return label even if we have to pay for the return participation it would be simpler. the refund processed quickly
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Théo V.
Rating: 1 out of 5
following a purchase from 19/06/2026
Order not received at the correct pickup point and pickup point closed at the times indicated on the internet
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Marion B.
Rating: 1 out of 5
following a purchase from 08/06/2026
Error in processing the order (probably a computer bug). Return of the product at my expense. Absence of a return slip. Quality of customer service to be reviewed, even though I acknowledge that the site responds to messages.
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Carmine A.
Rating: 4 out of 5
following a purchase from 08/06/2026
Fast delivery and products as described
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Claudia B.
Rating: 1 out of 5
following a purchase from 02/06/2026
my package has just arrived with a 5-day delay and the package completely destroyed as per the photos sent. The shoes were a gift, the box completely destroyed. Furthermore, there was another address on the package, despite me indicating the correct one as stated on your invoice, which is why gls caused so much confusion and delay
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Frederic C.
Rating: 2 out of 5
following a purchase from 27/05/2026
1 week to receive my package when 24 to 48 hours are announced
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Guillaume H.
Rating: 4 out of 5
following a purchase from 25/05/2026
A bit long
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Amerigo P.
Rating: 4 out of 5
following a purchase from 25/05/2026
The product and the purchase price are very good. The delivery was indicated as 48 hours from the order but it took about 7 days.
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Anja R.
Rating: 1 out of 5
following a purchase from 23/04/2026
Order placed on 23/4, normally delivery within 48 hours. Today 4/6 still nothing received. Supposedly delivered in a package box but no delivery confirmation from the carrier and the status is still on pending delivery. They were going to issue a refund when the package was back with them but still nothing seen.
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Florence Z.
Rating: 1 out of 5
following a purchase from 14/05/2026
I ordered a racket that seemed to be of good quality, but at the first hit I knew it wasn't for me and your site does not accept returns even though it still has everything except the plastic around the handle... I find that quite scandalous as everywhere else we can try and we have a right of withdrawal. I will not order from you again as it is not possible to try the equipment and return it even after two hits.
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Alf D.
Rating: 1 out of 5
following a purchase from 18/05/2026
Unfortunately, the product was not clearly described. An important addition was missing in the description, which was crucial for the shoe. Nevertheless, Protennis insists that I have to bear the return shipping costs for this. Really a shame.
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Raphael D.
Rating: 1 out of 5
following a purchase from 16/05/2026
I ordered a pair of black Wilson tennis shoes and received them in white. I returned them with the return slip. I am waiting for them to send me the correct ones. I find the site not great.
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Florent B.
Rating: 2 out of 5
following a purchase from 05/05/2026
fast but too bad not to have a good one to print, a bit high price
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David S.
Rating: 1 out of 5
following a purchase from 30/04/2026
More than two weeks of waiting when the delivery was 24/48h, in addition to ignoring my emails. I neither recommend it nor will I use it again.
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Nuria G.
Rating: 1 out of 5
following a purchase from 07/05/2026
I have not received the order
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Frédéric J.
Rating: 2 out of 5
following a purchase from 25/04/2026
I did not receive the color of the shoes ordered. And the exchanges by email were not clear.
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Moritz P.
Rating: 1 out of 5
following a purchase from 02/05/2026
Unfortunately received the wrong item
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David C.
Rating: 3 out of 5
following a purchase from 30/04/2026
I received only one package but you charged me for 2 shipments. I did not receive a response to my email notifying about the situation
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Florian R.
Rating: 1 out of 5
following a purchase from 30/04/2026
Delivery said (24h), I received it more than a week later
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Pierfrancesco A.
Rating: 4 out of 5
following a purchase from 16/04/2026
I did not purchase because I was sent the wrong product, but the after-sales service, although via email, was immediate and efficient and the refund of the amount paid occurred in a short time. Congratulations!
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Romain C.
Rating: 3 out of 5
following a purchase from 08/04/2026
Order received perfectly but after 3 weeks.
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Tim B.
Rating: 3 out of 5
following a purchase from 15/04/2026
I can only speculate, but the shoe feels poorly made and is, in my opinion, not suitable for the ash court. Either poorly made, a design flaw, fake, or my mistake.
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Mohamad A.
Rating: 3 out of 5
following a purchase from 12/04/2026
No free return, I also received two different messages regarding this, one says that I have to pay for the return myself, the second said they would send a postman, who really did not arrive. Ultimately, they deducted 7 € from the refund. Otherwise, fast delivery, communication was good but not completely clear.
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Hugues B.
Rating: 3 out of 5
following a purchase from 17/04/2026
Most other sites have a return voucher in case of product exchange
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Guillaume B.
Rating: 3 out of 5
following a purchase from 13/04/2026
Item indicated in stock when it was not, otherwise fast and careful delivery
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Jean-Paul H.
Rating: 2 out of 5
following a purchase from 10/04/2026
sending too slow, no tracking of package offered, you have to follow up to get information. Others do better and faster.
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Javier G.
Rating: 1 out of 5
following a purchase from 11/04/2026
There is no return label and I have to pay for shipping to France. A shame
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