Customer reviews of Protennis

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Corinne M.

Rating: 4 out of 5

Published on 08/02/2024 à 16h40 following a purchase from 26/01/2024

quite fast and efficient

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Christelle M.

Rating: 4 out of 5

Published on 08/02/2024 à 14h32 following a purchase from 28/01/2024

Satisfied

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Giosuè M.

Rating: 3 out of 5

Published on 07/02/2024 à 23h59 following a purchase from 05/01/2024

Everything ok. Slow shipping

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Daniel G.

Rating: 1 out of 5

Published on 03/02/2024 à 13h30 following a purchase from 23/01/2024

After receiving the parcel, you realize that it does not suit you, you will have to pay for the return yourself. in my case 15 euros

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Response from Protennis Published on 20/02/2024

Hello Daniel, we are sorry that the parcel did not suit you. We understand your disappointment and we are sorry for the return costs but this is specified in our GTC. The choice of return is of course up to you, we do not impose anything.
Yours faithfully
The ProTennis team

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Georges H.

Rating: 2 out of 5

Published on 29/01/2024 à 11h58 following a purchase from 10/01/2024

hello, it's a pity that it took longer than usual and especially that my selection for delivery was not respected! Chronopost changed the location (further away and not very accessible by transport).

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Response from Protennis Published on 20/02/2024

Hello Georges, I'm sorry to hear that your experience with Chronopost's delivery service did not live up to your expectations. We are constantly working, as they are, to improve our services and I will pass on your comment in order to find a solution to avoid such inconveniences in the future. Thank you for your constructive feedback.
Sincerely, Loulia from the Protennis team.

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Halim M.

Rating: 3 out of 5

Published on 28/01/2024 à 17h55 following a purchase from 14/01/2024

Delayed delivery when the site guarantees 24/48 hours

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Response from Protennis Published on 20/02/2024

Hello, we are sorry for the delay in your delivery. We do our best to guarantee a 24/48h delivery time, but unfortunately there may be exceptions due to national events, which are beyond our control. We value your opinion and will do our best to improve our services in the future. Thank you for your understanding.
The ProTennis team.

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Christophe N.

Rating: 4 out of 5

Published on 28/01/2024 à 16h55 following a purchase from 15/01/2024

Super

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Carton F.

Rating: 4 out of 5

Published on 26/01/2024 à 07h59 following a purchase from 10/01/2024

With the exception of a slight delay in delivery, this was compliant.

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Sylvie G.

Rating: 4 out of 5

Published on 25/01/2024 à 16h21 following a purchase from 14/01/2024

Items conform but the relay offered for mid-season was no longer active for 8 months, so I had to pick up my order from another relay 3 days late...

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Benjamin B.

Rating: 1 out of 5

Published on 25/01/2024 à 16h11 following a purchase from 13/01/2024

After receiving my tennis shoes, an email was sent to Protennis for information. I'm still waiting for a reply.

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Response from Protennis Published on 02/03/2024

Hello, We are very sorry that the pair of shoes you have chosen does not suit you. Unfortunately we have not received an email from you, we have searched our database, either by email or on the contact section of our website, we have no email in your name. Once again, we apologize for any inconvenience this may have caused you, and hope you enjoy your future experience with us.
Sincerely yours, the ProTennis team.

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Karim D.

Rating: 4 out of 5

Published on 22/01/2024 à 19h55 following a purchase from 11/01/2024

very good experience the article corresponds in all points and delivery in a time more than reasonable

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Ãngel C.

Rating: 4 out of 5

Published on 15/01/2024 à 19h22 following a purchase from 24/12/2023

Very good . Satisfied with the service

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Frederich C.

Rating: 2 out of 5

Published on 12/01/2024 à 15h52 following a purchase from 01/01/2024

Error on my part on the order, certainly, but no commercial gesture of resumption of the racket knowing that I would have bought several after the test of this one.

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Response from Protennis Published on 09/03/2024

Hello, as indicated in our terms and conditions, products that have been used cannot be taken back. Only products in their original condition may be returned for exchange or refund. Thank you for your understanding, the ProTennis team

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Rachid L.

Rating: 1 out of 5

Published on 12/01/2024 à 10h02 following a purchase from 29/12/2023

The delivery process was time-consuming and I have not yet received my package

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Dominique B.

Rating: 1 out of 5

Published on 09/01/2024 à 20h10 following a purchase from 12/12/2023

I never received my order, I phoned, sent two emails, no answer. I will never order from this site again. And as the president of a tennis club, I'm extremely disappointed.

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Paolo G.

Rating: 3 out of 5

Published on 08/01/2024 à 15h16 following a purchase from 28/12/2023

Everything ok!!! Recommended

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Ivan V.

Rating: 4 out of 5

Published on 31/12/2023 à 17h55 following a purchase from 17/12/2023

Nice service, thanks. It would be helpful to inform the customer that delivery will take +/- a week.

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Marie L.

Rating: 3 out of 5

Published on 31/12/2023 à 13h46 following a purchase from 20/12/2023

Mixed opinion because received very quickly but the size is not consistent with other pairs of the same brand!

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Response from Protennis Published on 20/02/2024

Thank you for your feedback. Not all models are identical, even if they are from the same brand. Please do not hesitate to contact us should you require any further information. Best regards. The ProTennis team.

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Cédric D.

Rating: 4 out of 5

Published on 31/12/2023 à 12h30 following a purchase from 15/12/2023

Delivery time longer than expected, but otherwise RAS!

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Pierre J.

Rating: 3 out of 5

Published on 30/12/2023 à 13h40 following a purchase from 03/12/2023

A bit disappointing, 15 days after the order I asked for news (because 0 events since the payment), I was quickly told that the product in stock was defective and that an order had been placed with the supplier. Another 15 days passed without any new information, so I sent a message again. No return, but the next day I received the tracking code and the next day the racket was there in good condition. Well, the order tracking is a bit average.

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Response from Protennis Published on 20/02/2024

Hello Pierre, thank you for your review of our site.
We are sorry for the delay in processing your order. Unfortunately, during the preparation of your parcel, the racket had a defect. We have therefore placed an order with the supplier to deliver a new one for you. We take note of your comment and will do our best to improve our order tracking in the future. We are pleased that you have finally received your racket in good condition and hope that this will not prevent you from fully enjoying your purchase.
Thanks again for your feedback and see you soon on our website!
Loulia from the ProTennis team

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Philippe R.

Rating: 3 out of 5

Published on 28/12/2023 à 17h55 following a purchase from 14/12/2023

Item does not conform to photo. Delivered without rope when the item in the photo is presented with rope and there is no option at the time of purchase that specifies with or without rope.

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Response from Protennis Published on 20/02/2024

Hello Philippe, we're sorry that you received the item without rope when it was shown with it in the photo. We will check and correct this error as soon as possible. In case of doubt, please refer to the product sheet, which indicates whether the product is delivered corded or not. Thank you for your feedback and understanding. The ProTennis team

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Patricia L.

Rating: 4 out of 5

Published on 28/12/2023 à 14h49 following a purchase from 18/12/2023

Very good site

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Alexandra S.

Rating: 1 out of 5

Published on 26/12/2023 à 10h12 following a purchase from 13/12/2023

I did not receive the bag

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Response from Protennis Published on 02/03/2024

Hello,
We explained the situation by e-mail concerning your order. The delivery of your parcel encountered a few problems beyond our control. You ended up asking for a refund of your order, which we did. We hope to see you soon on our website. Sincerely yours, the ProTennis team

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Laurent M.

Rating: 1 out of 5

Published on 26/12/2023 à 08h20 following a purchase from 14/12/2023

Order error

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Response from Protennis Published on 09/03/2024

Hello, We're very sorry about this error. Please do not hesitate to contact our customer service department in the future. Sincerely yours, The ProTennis team

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Isabelle T.

Rating: 2 out of 5

Published on 24/12/2023 à 14h34 following a purchase from 13/12/2023

Not delivered to the right place

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Response from Protennis Published on 20/02/2024

Hello Isabelle, unfortunately we have no control over the delivery of the parcel, Chronopost took the initiative to change the delivery point because the point initially chosen was unavailable. Please do not hesitate to contact us if you have any further questions. Thank you for your confidence.
Yours faithfully
The ProTennis team

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Corinne B.

Rating: 4 out of 5

Published on 21/12/2023 à 19h25 following a purchase from 10/12/2023

Guaranteed delivery tracking

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Thorsten R.

Rating: 1 out of 5

Published on 19/12/2023 à 11h53 following a purchase from 02/12/2023

Nie mehr mit dem Händler! Paket ist nicht angekommen und Geld ist weg! Betrug!

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Response from Protennis Published on 02/03/2024

Hello, we are sorry, but we cannot understand your dissatisfaction and your opinion. We sent your parcel quickly, but in the shipment tracking we see that you refused to receive the parcel. Your parcel was therefore returned to us and we refunded your money on the same day. We have refunded the amount to the same payment method you used to pay us. Thank you for contacting us again if you need to. The ProTennis team

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Gabriel T.

Rating: 4 out of 5

Published on 15/12/2023 à 14h19 following a purchase from 24/11/2023

Delivery a little long, but good price

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Axel M.

Rating: 3 out of 5

Published on 14/12/2023 à 14h42 following a purchase from 03/12/2023

El paquete venía poco protegido, afortunadamente la raqueta llegó en buenas condiciones pero hubiera sido muy fácil que la raqueta llegara con algunas marcas del transporte.

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Response from Protennis Published on 16/03/2024

Thank you for your comment, Axel. We are taking your comments into account and will improve our packaging system to ensure that your orders arrive in perfect condition. We are pleased that your snowshoe arrived in good condition. We hope to see you soon on our site. The ProTennis team

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Guillaume B.

Rating: 4 out of 5

Published on 14/12/2023 à 10h59 following a purchase from 30/11/2023

Package received on time and in good condition

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Herve O.

Rating: 4 out of 5

Published on 10/12/2023 à 17h40 following a purchase from 25/11/2023

Super

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Jonathan B.

Rating: 1 out of 5

Published on 10/12/2023 à 16h32 following a purchase from 26/11/2023

A real pain to get the parcel, relay point not respected, shameful.

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Response from Protennis Published on 02/03/2024

Hello Mr Bilger, we apologize for your dissatisfaction. Unfortunately, we are not responsible for the change of relay point, as once the parcel has been handed over to the carrier, we have no control over the routing and delivery of your parcel. We will pass on the information to our carrier so that this does not happen again in the future. We remain at your disposal if necessary. Sincerely, the ProTennis team

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Julie L.

Rating: 2 out of 5

Published on 10/12/2023 à 07h27 following a purchase from 28/11/2023

A little disappointed with this site. 1st order placed but shoes received are too small. Returns at our expense. Exchange requests take longer to process, we are encouraged to place a new order to get the next size up but we have to pay shipping again. I wouldn't repeat the experience. It's a pity because the shoes are of good quality.

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Response from Protennis Published on 11/03/2024

Hello Julie, thank you for your review. We are very sorry that your first experience on our site did not live up to your expectations. We take your comments into account and are constantly working to improve our service. We look forward to satisfying you on your next visit to Protennis. Please do not hesitate to contact us should you require any assistance. We look forward to hearing from you. Sincerely, the Protennis team.

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Arlette M.

Rating: 4 out of 5

Published on 09/12/2023 à 22h22 following a purchase from 26/11/2023

Well received (pick up only), surprised that the rope was not in its original closed pouch (seen on Site).

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Jean Luc R.

Rating: 4 out of 5

Published on 09/12/2023 à 17h36 following a purchase from 25/11/2023

I received the racket quickly and was pleased with my purchase right from the start.

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Vang-Tchong L.

Rating: 2 out of 5

Published on 06/12/2023 à 06h40 following a purchase from 25/11/2023

The prices are correct when they are on special offer, but when it comes to returns, which are at the customer's expense, this needs to be reviewed!

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Response from Protennis Published on 20/02/2024

Hello Vang-tchong, thank you for your review of Protennis.
We are aware that return shipping costs can be an inconvenience for our customers. However, this is clearly specified in our T&Cs. We sincerely appreciate your feedback and hope you will continue to take advantage of our promotional offers. Thank you for your confidence and see you soon on Protennis.

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Tommaso Z.

Rating: 4 out of 5

Published on 05/12/2023 à 16h33 following a purchase from 24/11/2023

Satisfied with my purchase!

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Yann W.

Rating: 4 out of 5

Published on 05/12/2023 à 16h14 following a purchase from 24/11/2023

Fast delivery Responsive, attentive customer service Please note that we are responsible for any returns (in this case, a problem with the size).

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Jean Francois G.

Rating: 4 out of 5

Published on 05/12/2023 à 09h33 following a purchase from 20/11/2023

good, RAS

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Alexandre M.

Rating: 1 out of 5

Published on 05/12/2023 à 08h33 following a purchase from 19/11/2023

Delivery in more than a week and no information before contacting the seller.

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Response from Protennis Published on 09/03/2024

Hello Alexandre, thank you for sharing your feedback with us. We are sorry for the longer than expected delivery time and for the lack of information provided. We take your feedback into account and are working hard to improve our delivery service to provide you with a better shopping experience in the future. We look forward to serving you again in the future. Thank you for your understanding. The ProTennis team