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M
Rating: 4 out of 5
Serious customer service
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Customer reviews of Protennis
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 3 182 published reviews
Summary of reviews
Protennis consistently delivers fast shipping and reliable delivery times, with many reviews noting items arrive quickly and in good condition, often matching descriptions and sizes. The store also highlights strong customer service and support, described as responsive, business-oriented, and helpful in processing orders, returns, and inquiries. Customers frequently commend the purchasing experience itself, including smooth ordering, clear communication, safe packaging, and efficient refunds when needed. Overall, the store's practical efficiency, accurate product fulfillment, and supportive staff emerge as clear strengths.
Reviews 1, 2, 3 and 4 stars
Reset filtersF
Rating: 4 out of 5
Very good
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S
Rating: 3 out of 5
The prices are extremely competitive. Delivery side is more debatable. Dented ball tube and opened overgrip package.
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G
Rating: 1 out of 5
Slow delivery The same repeated reminder email No one on the phone
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L
Rating: 3 out of 5
They do not have a return service, which is at the customer's expense. Therefore, returning an item costs more than double the shipping fees compared to its value.
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D
Rating: 1 out of 5
I give my main address for delivery and it ends up in Nîmes
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M
Rating: 1 out of 5
Very little flexibility for returns
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E
Rating: 4 out of 5
Everything went well. Thank you.
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F
Rating: 4 out of 5
It's a shame that DPD delivers the chosen relay at 7:32 AM while it opens at... 11 AM; that DPD then chooses another relay without consulting the recipient and thus delays the delivery by two days...
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G
Rating: 1 out of 5
I made this order to get the balls but in the end they were canceled for me while I have friends who received them. I am very disappointed.
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C
Rating: 3 out of 5
DELIVERY PROBLEM
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L
Rating: 3 out of 5
Did not bring a case
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E
Rating: 4 out of 5
Good price. The shipping is not that fast, at least when the racket can be shipped.
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M
Rating: 2 out of 5
Return and had to pay for shipping myself. Still no info received on when I will get a larger size or that they have received my return.
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C
Rating: 3 out of 5
I would have liked to return the shoes because they were not the right size but unfortunately I no longer had the labels. Too bad
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S
Rating: 1 out of 5
The shoes we bought show defects. Protennis does everything to avoid helping us further. Is it a counterfeit item? First and last time for protennis then.
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P
Rating: 4 out of 5
Order arrived quickly but not at the relay point I had initially chosen.
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M
Rating: 4 out of 5
good
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N
Rating: 1 out of 5
The reel arrived completely BROKEN!!!
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C
Rating: 4 out of 5
Good
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F
Rating: 4 out of 5
Order conforms to the photos
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A
Rating: 2 out of 5
Returns are not free, for shoes it's complicated anyway! On other tennis sites, returns are free.
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T
Rating: 1 out of 5
The size does not fit. The 45 is too big, while I have always worn 45 in all other brands…
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L
Rating: 1 out of 5
Fees paid for 24h/48h delivery. Delivery after 8 days following a reminder.
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C
Rating: 1 out of 5
The delivery time is long, I went abroad without being able to retrieve my order on time, today I don't know where my order is
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G
Rating: 4 out of 5
Fast, professional, it would definitely deserve 5 stars, but I take away just one star because the support phone number never answers, it's a shame, it gives, wrongly, a bad image of the site.
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Ó
Rating: 2 out of 5
everything correct
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S
Rating: 1 out of 5
very difficult communication and significantly exceeded delivery time.
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V
Rating: 2 out of 5
Sneaker head in size 43 that fits smaller than usual!
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S
Rating: 1 out of 5
Disaster! Catastrophic return process unsuitable for people selling clothing and shoes with variable sizes. First and last experience
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S
Rating: 4 out of 5
Very fast shipping.
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S
Rating: 3 out of 5
Disappointed by the return policy
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F
Rating: 4 out of 5
Padel shoes as described! Perfect delivery but a bit slow
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P
Rating: 3 out of 5
I was disappointed because despite the fact that on the site I was able to order and pay for a model, customer service contacted me to inform me that the desired product was not available, services then reactive
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P
Rating: 2 out of 5
The product received is not the product ordered.
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H
Rating: 1 out of 5
Absolute cheek the return fees Not recommended
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I
Rating: 4 out of 5
Satisfied
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L
Rating: 4 out of 5
Great! Delivery 1 day later,
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M
Rating: 1 out of 5
First and last time I buy on this site which does not offer a proper return or exchange method in 2026.
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J
Rating: 1 out of 5
Return of package at the customer's expense
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