Customer reviews of Protennis

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 3 182 published reviews
5 2 724 86% 4 161 5% 3 68 2% 2 60 2% 1 169 5%

Summary of reviews

Protennis consistently delivers fast shipping and reliable delivery times, with many reviews noting items arrive quickly and in good condition, often matching descriptions and sizes. The store also highlights strong customer service and support, described as responsive, business-oriented, and helpful in processing orders, returns, and inquiries. Customers frequently commend the purchasing experience itself, including smooth ordering, clear communication, safe packaging, and efficient refunds when needed. Overall, the store's practical efficiency, accurate product fulfillment, and supportive staff emerge as clear strengths.

Reviews 1, 2, 3 and 4 stars

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D
Davide S.
Rating: 1 out of 5
following a purchase from 18/10/2025
Never again
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Emmanuel B.
Rating: 1 out of 5
following a purchase from 08/10/2025
Short missing
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Sylvain M.
Rating: 3 out of 5
following a purchase from 11/10/2025
Nothing to say about the purchase, everything is okay, this is even my second order. However, the delivery is a hassle!!!!
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Steven D.
Rating: 4 out of 5
following a purchase from 11/10/2025
Ordered and received quickly
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Giovanni G.
Rating: 3 out of 5
following a purchase from 07/10/2025
The pair of shoes has already torn after a week of use.
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Laurent L.
Rating: 4 out of 5
following a purchase from 08/10/2025
Very good, conforms to the description
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Dominique B.
Rating: 4 out of 5
following a purchase from 02/10/2025
Product conforms to the order, delivery time a bit long.
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Serge V.
Rating: 4 out of 5
following a purchase from 04/10/2025
Good size for the shoes, pants in M too big!
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Lorenzo M.
Rating: 1 out of 5
following a purchase from 05/10/2025
Hello, I am not satisfied. Indeed, the shoes I received do not match the size of my foot. Normally, I wear size 42, but the shoes I received are too small even though they are size 42, and they hurt my feet. I cannot use them because they are small. Best regards. Mr. Mangili
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Denis L.
Rating: 4 out of 5
following a purchase from 02/10/2025
happy with my package and sent on time and in good condition
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Duy T.
Rating: 4 out of 5
following a purchase from 29/09/2025
Package well received with good products. Processing time for the order a bit long
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Mario P.
Rating: 1 out of 5
following a purchase from 30/09/2025
I am not satisfied with my purchase: unfortunately, once I received the product, it did not convince me as I hoped. I intended to return it, but since it is not free and the seller is in France, the shipping costs would be too high. Between shipping and return fees, it is not worth it for me to proceed. I acknowledge that I was not careful in checking the return policy in advance.
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Sven S.
Rating: 1 out of 5
following a purchase from 30/09/2025
Poor return handling. This was our last purchase at protennis.fr.
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Massimiliano V.
Rating: 2 out of 5
following a purchase from 28/09/2025
Unfortunately, they did not arrive on the scheduled date, and having the wrong number made it impossible to return due to the fact that I was a guest.
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Olivier L.
Rating: 1 out of 5
following a purchase from 29/09/2025
After-sales service is terrible and the email exchange was catastrophic
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Giuseppe S.
Rating: 1 out of 5
following a purchase from 22/09/2025
Initially, they did not respond to 3 emails and there were delays both in receiving the racket and in stringing it. The racket and the stringing were perfect, but the timing was really too slow, which is the only flaw.
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Alessia D.
Rating: 2 out of 5
following a purchase from 19/09/2025
My order arrived with a considerable delay
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Laetitia L.
Rating: 1 out of 5
following a purchase from 17/09/2025
No information on the site stating that the item is out of stock. Order placed with payment for express shipping in 48 hours. All this to receive the item 10 days later and the seller ignored my request for a refund of the difference for shipping that turned out to be standard and no longer express. I do not recommend
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Elena R.
Rating: 1 out of 5
following a purchase from 12/09/2025
The return costs seem excessive to me. €19 Very difficult to return an item. I will not buy again.
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Edith D.
Rating: 4 out of 5
following a purchase from 15/09/2025
Very good product
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Noa B.
Rating: 1 out of 5
following a purchase from 15/09/2025
Can we return the racket and get a refund?
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Xavier D.
Rating: 2 out of 5
following a purchase from 11/09/2025
Personally, I was disappointed with my experience buying a pair of tennis shoes, size 45 being too big, I returned the pair AT MY EXPENSE, €13.80... I was convinced that the return was covered by PROTENNIS. This model did not offer a half size, I requested size 44... and it was too tight for my foot........ so a CATASTROPHIC purchase for me. I have not returned this model again to pay €13.80 for shipping.... I sincerely think I will not repeat the experience with you. Sincerely sorry and disappointed. Best regards
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Pierre D.
Rating: 4 out of 5
following a purchase from 08/09/2025
Good value for money
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Dominique L.
Rating: 4 out of 5
following a purchase from 06/09/2025
Good
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Romaric M.
Rating: 3 out of 5
following a purchase from 06/09/2025
Fast delivery and well packaged. Small downside for returns, not covered. Too bad but good stores for tennis fans
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Arielle R.
Rating: 1 out of 5
following a purchase from 04/09/2025
order too long
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Jonatan S.
Rating: 1 out of 5
following a purchase from 31/08/2025
The package has not arrived yet, the address is wrong because you transcribed it incorrectly.
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Julie P.
Rating: 2 out of 5
following a purchase from 27/08/2025
Order shipped but wrong item. Long delivery time
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Thierry A.
Rating: 2 out of 5
following a purchase from 23/08/2025
Lack of clarity in the order and no flexibility for returns, as the product did not match what I wanted…
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Sophie M.
Rating: 3 out of 5
following a purchase from 21/08/2025
WELL RECEIVED MY PACKAGE BUT NOT AT ALL ON TIME. A BIG WEEK AGAINST THE 24/48H SAID
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Patrick B.
Rating: 4 out of 5
following a purchase from 08/08/2025
Good
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Georges H.
Rating: 4 out of 5
following a purchase from 12/08/2025
Hello, thank you for Marie's advice on my future purchase of a pair of clay court tennis shoes. However, I must admit I am disappointed regarding the delivery because the pickup point changed and I had to travel more kilometers to retrieve my package! Moreover, the people were not really welcoming!!! Anyway, nothing important, but such details should be pointed out.
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Luc S.
Rating: 1 out of 5
following a purchase from 13/08/2025
Delivery not compliant. I unsubscribed from your site. First experience and therefore last experience.
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Pascal C.
Rating: 4 out of 5
following a purchase from 12/08/2025
Delivery on the scheduled date
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Pascal L.
Rating: 1 out of 5
following a purchase from 10/08/2025
No product to judge the quality of the product and the company.
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Moucaf Y.
Rating: 3 out of 5
following a purchase from 09/08/2025
Happy with the speed of shipping but very disappointed that after a few days a shoelace broke even though I know it's the manufacturer's fault. But the process seems very long and tedious just for the replacement of shoelaces
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Angelique S.
Rating: 3 out of 5
following a purchase from 06/08/2025
Well received, package ok, everything went well until the moment when the shoes were not the right size and there was no return service. I incurred 10 euros in fees. While many stores offer free or low-cost returns. I cannot financially recommend you and risk returns. Really a shame because otherwise a great store, attentive.
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Martina M.
Rating: 2 out of 5
following a purchase from 12/07/2025
The order arrived after 2 weeks, inconveniences can always happen, but if I hadn't sent an email for explanations, no one would have notified me of the delay. (The item was listed as in stock with shipping in 24-48h). The Italian reference email does not work (the emails bounce back) and to the French one, when writing in English specifying that I do not speak French and asking for help by including a translation made with chat gpt, they respond exclusively in French. After 11 days, I asked to cancel the order and on the same day the item was shipped to me. The ordered shoes are perfect, customer service a bit less.
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Jean-Christophe G.
Rating: 2 out of 5
following a purchase from 04/08/2025
Meh
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Émilie D.
Rating: 3 out of 5
following a purchase from 02/08/2025
Delivery deadline not respected without notifying the customer, it's a shame.
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