Customer reviews of Protennis

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9,3 /10
Overall rating: 9,3 out of 10
Based on 3 010 published reviews
5 2 577 86% 4 155 5% 3 68 2% 2 56 2% 1 154 5%

Summary of reviews

The online store Protennis excels in providing fast delivery, with many customers noting that items arrive as described and within the promised timeframes, often exceeding expectations. The competitive pricing is frequently highlighted, making it an appealing choice for shoppers looking for value. Product quality also receives commendations, with customers expressing satisfaction with their purchases, particularly mentioning the shoes and rackets as meeting their specifications.

Reviews 1, 2, 3 and 4 stars

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D
Delaporte J.
Rating: 1 out of 5
following a purchase from 23/06/2025
I did not receive my Ares order despite several follow-ups.
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G
Guillaume D.
Rating: 1 out of 5
following a purchase from 28/06/2025
I was hoping for a return voucher because the size is too small...
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J
Jeremy L.
Rating: 1 out of 5
following a purchase from 26/06/2025
My package was dropped off at a pickup point without me being notified. Impossible to reach the site by phone. Moreover, the rope I bought by the unit was taken from a spool, in short, bad experience!
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C
Cedric B.
Rating: 4 out of 5
following a purchase from 25/06/2025
Perfect
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D
Diego F.
Rating: 1 out of 5
following a purchase from 20/06/2025
I wanted to make a return and you don't provide any facilities. You don't have a return label and the return costs are so high that it's not worth it.
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V
VALENTIN B.
Rating: 2 out of 5
following a purchase from 19/06/2025
Disappointing product, the sole of the shoe comes off after 1 use. Customer service does not respond to emails. The transport service is correct.
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M
Michele C.
Rating: 1 out of 5
following a purchase from 16/06/2025
Package never received. I have been waiting for over 15 days and it seems the fault lies with the transport company that lost the package. In the meantime, a serious company would have sent me a new package rather than making me wait who knows how many more days? I imagine the package will never be found, I will receive nothing and I will have spent money for nothing.
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P
Petra H.
Rating: 2 out of 5
following a purchase from 16/06/2025
Very long shipping time
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D
Daniel S.
Rating: 4 out of 5
following a purchase from 13/06/2025
Ease of online ordering, user-friendly site; small downside, upon receiving the order, the box was not well sealed! But fortunately, all the ordered items were inside.
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F
Frederic G.
Rating: 2 out of 5
following a purchase from 10/06/2025
Too bad for the return because the shoes I bought were too big, too complicated to return, something like that.
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M
Marc J.
Rating: 1 out of 5
following a purchase from 09/06/2025
Paid return
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P
Pierre Olivier D.
Rating: 3 out of 5
following a purchase from 05/06/2025
Currently, I still do not have my package in hand. Blocked in a locker, due to a mishandling by the delivery person, GLS.
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S
Stefanie B.
Rating: 1 out of 5
following a purchase from 03/06/2025
No return shipping!!!! It goes to France. Once and not again!
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L
Luigi C.
Rating: 2 out of 5
following a purchase from 06/06/2025
The gift worth €30 announced for the order is a real joke. The water bottle went straight to the trash because with a hole for air it is dangerous, water can go into the lungs. The cap is worth a maximum of €5, the sweatband is OK. All the gift products are Technifibre, no relation to the brand I chose for the shoes. A simple vibration dampener and 3 Yonex overgrips would have done the trick even for a value of only €10.
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B
Bárbara I.
Rating: 1 out of 5
following a purchase from 02/06/2025
I placed the order with a guest account, I want to change the size and I can't get anyone to tell me how I can do it.
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C
Clemence W.
Rating: 1 out of 5
following a purchase from 02/06/2025
No returns no refunds because the racket was unboxed. We realized that the racket was junior when unboxing it. But no possibility of returns. Thank you...
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B
BRUNO G.
Rating: 4 out of 5
following a purchase from 29/05/2025
A small delay regarding the shipment was all good
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V
valerie B.
Rating: 1 out of 5
following a purchase from 28/05/2025
the tennis bag is really very small. It was not indicated like this on the website. It was shown with a racket inserted and here there isn't even room for a children's racket. Now I can return it and bear the cost of the return myself.
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F
Fabrice B.
Rating: 1 out of 5
following a purchase from 31/05/2025
Size e does not correspond to the one ordered. Return of the product
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A
Alessia T.
Rating: 2 out of 5
following a purchase from 31/05/2025
Unfortunately, the order arrived well beyond the scheduled timing when the item was no longer needed
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PAOLO T.
Rating: 4 out of 5
following a purchase from 30/05/2025
Product compliant
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C
Christelle G.
Rating: 4 out of 5
following a purchase from 25/05/2025
Very good shoes
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M
Maud T.
Rating: 1 out of 5
following a purchase from 15/05/2025
I was charged twice the amount of my order, no response to my email, impossible to reach them by phone.
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Iván V.
Rating: 4 out of 5
following a purchase from 21/05/2025
He arrived 2 days late
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E
Emilie L.
Rating: 1 out of 5
following a purchase from 22/05/2025
The return procedure is complicated.
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B
Benjamin M.
Rating: 3 out of 5
following a purchase from 16/05/2025
Very happy. Tennis shoes are great.
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G
Giulia M.
Rating: 2 out of 5
following a purchase from 20/05/2025
Fast delivery! Unfortunately, one of the straps of the bag came off after the first use!
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T
Thierry L.
Rating: 1 out of 5
following a purchase from 07/05/2025
Hello my order was forgotten after a week I called back to get my racket
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L
Liudmila Z.
Rating: 1 out of 5
following a purchase from 12/05/2025
Slow
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C
Christophe L.
Rating: 3 out of 5
following a purchase from 12/05/2025
Delivery service not up to the site
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F
Francesco R.
Rating: 4 out of 5
following a purchase from 12/05/2025
Very good, product matched the description, very good packaging, very fast processing, fast shipping, can recommend
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S
simona B.
Rating: 4 out of 5
following a purchase from 13/05/2025
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K
Karine L.
Rating: 1 out of 5
following a purchase from 12/05/2025
I filed a complaint because the bag was scratched and it's a gift that I am going to give. As a response for the moment from the complaint service
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Response from Protennis
Hello,

We are sincerely sorry to hear the news that the bag you received has scratches.

We provided you with a response on 23/05 by email.

Awaiting your reply,

The ProTennis team
J
Jean E.
Rating: 4 out of 5
following a purchase from 10/05/2025
Everything went perfectly
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O
Otto H.
Rating: 3 out of 5
following a purchase from 30/04/2025
Package received crushed but racket intact, as mentioned in my email, you should review your packaging to better protect the ordered products.
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B
Bruno F.
Rating: 2 out of 5
following a purchase from 04/05/2025
Website and prices are great but logistics are not terrible with delivery to a different pickup point than the one selected
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F
Frederic F.
Rating: 4 out of 5
following a purchase from 03/05/2025
Good
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R
Reda L.
Rating: 1 out of 5
following a purchase from 06/05/2025
I am still waiting for the refund of the amount for the item you did not deliver to me. Please confirm as soon as possible.
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O
OLIVIER V.
Rating: 3 out of 5
following a purchase from 07/05/2025
Discount on racket OK, stringing not satisfactory
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P
Pierre-Adrien R.
Rating: 4 out of 5
following a purchase from 06/05/2025
Very good, fast delivery in good condition
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