Protennis consistently delivers fast shipping and reliable delivery times, with many reviews noting items arrive quickly and in good condition, often matching descriptions and sizes. The store also highlights strong customer service and support, described as responsive, business-oriented, and helpful in processing orders, returns, and inquiries. Customers frequently commend the purchasing experience itself, including smooth ordering, clear communication, safe packaging, and efficient refunds when needed. Overall, the store's practical efficiency, accurate product fulfillment, and supportive staff emerge as clear strengths.
Not at all satisfied. We got the wrong handle size and they didn't want to change the racket or let us add money to adjust it to the right size. It was impossible to exchange with the lady on the phone who didn't want to hear anything. I thought there would be a suitable proposal especially for the price paid. Avoid.
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Richard K.
Rating: 2 out of 5
following a purchase from 22/03/2025
I always take the same size with Adidas, and this is the second time it doesn't fit. Moreover, returns are at my expense.
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Nadège L.
Rating: 1 out of 5
following a purchase from 19/02/2025
My order was not delivered as agreed; I had to call to find out where it was and UPS took 3 weeks to deliver it to me! Unacceptable! I'm not sure I will order again one day!
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Stephanie F.
Rating: 1 out of 5
following a purchase from 08/03/2025
I have not received my order
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Response from Protennis
Hello Stéphanie,
Thank you for taking the time to share your feedback.
However, we note that your package was indeed received on March 17.
If you have any issues, please do not hesitate to get back to us.
Best regards,
The Protennis Team
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Yan D.
Rating: 4 out of 5
following a purchase from 06/03/2025
I take away 1 star because 1 item was missing from my order (I was refunded) Otherwise satisfied.
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Jean-Marc B.
Rating: 3 out of 5
following a purchase from 05/03/2025
Good evening, products are priced in line with average sellers. However, they are unreachable by phone and there is no response to emails. Be careful if you use a gift card, only the amount you add with a credit card determines your minimum amount to qualify for free shipping. Additionally, you can only use one gift card at a time. I have received no response on this matter.
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Manuel D.
Rating: 2 out of 5
following a purchase from 26/02/2025
I am not really satisfied. Not with your service but with your carrier who left my package in front of my home after the appointment time he had indicated to me.
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Moreno S.
Rating: 1 out of 5
following a purchase from 17/02/2025
Package shipped after almost two weeks from the order
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Cedric V.
Rating: 1 out of 5
following a purchase from 20/02/2025
I still haven't received my package. I had entered the reception center but the owner was on vacation so the package was sent to another UPS center without notifying me. I had to do some research to find out where my package was and when I showed up at this new store, I was asked for a QR Code to retrieve the package, which I didn't have because I never received a QR Code. And now I learn that the package has gone back to the Pro Tennis warehouses. So I'm waiting for the next steps hoping to receive my pair of shoes one day.
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Response from Protennis
Hello Cedric,
Thank you for your feedback. We are sorry to hear about the difficulties encountered with the delivery of your package. If you experience any further issues in the future, please do not hesitate to reach out to us.
Best regards,
The Protennis Team
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Chantal C.
Rating: 1 out of 5
following a purchase from 01/03/2025
Perfect
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Clement M.
Rating: 3 out of 5
following a purchase from 15/01/2025
Thank you for the delivery at the end of my order, but there was a delay of one month compared to the timeframe announced at the time of purchase (48 hours), and I only started to receive information (supplier issue) and ongoing communication after several follow-ups, hence my average rating. However, in the end, the product is in accordance with the order. Thank you.
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Hugues I.
Rating: 1 out of 5
following a purchase from 22/02/2025
Order placed more than 2 weeks ago, and still nothing received. UPS is not really the carrier to subcontract shipments.
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Response from Protennis
Hello Hugues,
Thank you for your feedback, and we are sorry to hear that you have not received your order. We understand your frustration and have done everything possible to find an appropriate solution. Your satisfaction is our priority, and we are doing everything we can to ensure this does not happen again.
Best regards,
The Protennis team
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Nils P.
Rating: 3 out of 5
following a purchase from 20/02/2025
Return costs are too high, I will not order from you again, because if the product is not suitable, it is not worth sending it back at our expense since there is no possibility to use Mondial Relay or other options...
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Gauthier D.
Rating: 3 out of 5
following a purchase from 15/02/2025
I had to follow up because the order had not been processed. The UPS carrier is a disaster (faulty delivery information and delivery to another pickup point without informing us).
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Jean-Marie P.
Rating: 3 out of 5
following a purchase from 20/02/2025
Racket received in perfect condition and very well packaged. Fast delivery. Unfortunately, the order was not respected regarding the stringing. Stringing ordered in 4 knots with specific tensions and received in 2 knots. The stringing installation put stress on the frame (+7mm in length and -4mm in width. Comparison with the same new racket at the same tension). So regret about the installation, especially when choosing a quality multifilament.
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Andrea P.
Rating: 1 out of 5
following a purchase from 19/02/2025
I am not at all satisfied, I received two different shoes and at the moment, since 19/2/2025 of the order, I am still waiting for them to resolve the issue because before they send me the correct shoes again, they are waiting for the wrong ones to be returned to them. It probably works like this, but in the meantime, I do not have the shoes I bought and that I needed urgently...
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Patrice B.
Rating: 4 out of 5
following a purchase from 08/02/2025
The item matches the description, except for the color (red) which is much less vibrant than in the photo. And instead of 48/72 hours for delivery, it took 10 days (issues with the supplier, yes maybe, but not cool.
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Yann L.
Rating: 4 out of 5
following a purchase from 17/02/2025
Perfect
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Francesco F.
Rating: 1 out of 5
following a purchase from 11/02/2025
Entrust your shipments to an unreliable carrier.
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Georges H.
Rating: 3 out of 5
following a purchase from 03/02/2025
The delay was longer than expected, but the order arrived, which is the main thing.
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Stephane L.
Rating: 3 out of 5
following a purchase from 08/02/2025
An item is out of stock even though I was able to order it, and I did not receive any message informing me. I only found out when I opened a dispute indicating that I was missing an item and had to send proof!!! When you could have known from the start!
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Patrizia C.
Rating: 4 out of 5
following a purchase from 08/02/2025
Bag arrived as expected
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Ana Paula B.
Rating: 2 out of 5
following a purchase from 01/02/2025
It has taken a long time to arrive.
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Guilhem R.
Rating: 4 out of 5
following a purchase from 04/02/2025
CLEAR
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Abel Mario R.
Rating: 4 out of 5
following a purchase from 18/01/2025
Good, but slow in shipping
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Philippe B.
Rating: 4 out of 5
following a purchase from 28/01/2025
well my order was delivered quickly
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Peter C.
Rating: 4 out of 5
following a purchase from 22/01/2025
Thank you Protennis, very satisfied with the order. On the other hand, the carrier should be changed, DHL is a pain, the second time they screw me up with the delivery to the relay point, the second time I'm obliged to pick it up 10 km from my home.
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Sebastien A.
Rating: 1 out of 5
following a purchase from 16/01/2025
The product is compliant. On the other hand, contrary to what is indicated when ordering delivery in 48 or 72 hours, I was delivered from my home almost 2 weeks after my order and my racket worth 300 € was thrown behind the gate by the carrier. No commercial gesture from PROTENNIS regarding the missed deadlines.
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Response from Protennis
Hello Sébastien,
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Stephane D.
Rating: 4 out of 5
following a purchase from 22/01/2025
Fast delivery but a small problem with DHL, the delivery address had to be changed and delivery delayed.
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Christophe N.
Rating: 4 out of 5
following a purchase from 22/01/2025
Satisfied
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Anne C.
Rating: 1 out of 5
following a purchase from 18/01/2025
I am very dissatisfied. I ordered a pair of blue sneakers, I received black ones. And impossible to get the ordered pair or a refund. !!!! Only a commercial gesture of €4.90! Indecent!
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Response from Protennis
Hello Anne,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that your order was not satisfactory. Your feedback is essential and will help us improve our services.
Best regards,
The Protennis team
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Dorothée Q.
Rating: 1 out of 5
following a purchase from 19/01/2025
Good parcel received today 15 days ago Constant reminders Difficulty reaching after-sales service
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Response from Protennis
Hello Doroth e9e,
Thank you for your feedback. We are sorry to hear that you encountered difficulties with our support service. Your experience is important to us, and we will work on improving communication.
Best regards,
The Protennis team
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Francesco C.
Rating: 3 out of 5
following a purchase from 19/01/2025
Negative UPS delivery times and modes.
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François Xavier G.
Rating: 1 out of 5
following a purchase from 09/01/2025
Order not received due to stock error. No order tracking
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Response from Protennis
Hello François-Xavier,
Thank you for taking the time to share your experience. We completely understand your frustration regarding the situation with your order. Please know that we are doing everything we can to improve our tracking and avoid such inconveniences in the future.
Best regards,
The Protennis team
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Elena A.
Rating: 1 out of 5
following a purchase from 08/01/2025
I do not intend to repeat a purchase because if a return is required it is very expensive.
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Gerard S.
Rating: 4 out of 5
following a purchase from 14/01/2025
Package shipped quickly, but delivery complicated and delayed by UPS. Goods conformed
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Sofia S.
Rating: 4 out of 5
following a purchase from 30/12/2024
We waited a little long for an intermediate status, but when the shipping started, we were also informed via UPS and were then reassured. The delivery was flawless.
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Naoufel B.
Rating: 1 out of 5
following a purchase from 29/12/2024
I asked for cotton jogging pants. What I got was the complete opposite.
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Response from Protennis
Hello Naoufel,
Thank you for taking the time to share your feedback. We are sorry to hear that your order did not meet your expectations. Your feedback is valuable, and we are committed to improving our services. However, we can see that the pants you ordered are made of polyester and not cotton. Please feel free to reach out to us for any further requests.
Best regards,
The Protennis Team
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Christiane C.
Rating: 4 out of 5
following a purchase from 28/12/2024
Goods conformed and received promptly!
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Simone P.
Rating: 1 out of 5
following a purchase from 26/12/2024
Don't answer emails you are bad
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