The online store Protennis excels in providing fast delivery, with many customers noting that items arrive as described and within the promised timeframes, often exceeding expectations. The competitive pricing is frequently highlighted, making it an appealing choice for shoppers looking for value. Product quality also receives commendations, with customers expressing satisfaction with their purchases, particularly mentioning the shoes and rackets as meeting their specifications.
To flee! order supposed to be dispatched under 24h, was sent with + of one month of delay! the customer service does not even answer the messages!
Translated reviews
Response from Protennis
Hello Apolline,
Thank you for your feedback, and we are sincerely sorry to hear about your disappointing experience. The situation you describe does not meet our quality standards. We are doing our best to improve our service and we are committed to addressing any requests you may have.
Best regards,
The Protennis team
P
Patrick D.
Rating: 1 out of 5
following a purchase from 05/12/2024
Racket was not strung as specified
Translated reviews
G
Grégory D.
Rating: 4 out of 5
following a purchase from 10/12/2024
The goods are in order. Delivery was a little late.
Translated reviews
S
simone D.
Rating: 4 out of 5
following a purchase from 04/12/2024
complicated parcel tracking!
Translated reviews
C
Christiane D.
Rating: 4 out of 5
following a purchase from 07/12/2024
fast delivery -
Translated reviews
A
Alain L.
Rating: 4 out of 5
following a purchase from 28/11/2024
A little long at first, but overall good.
Translated reviews
P
Patrick C.
Rating: 4 out of 5
following a purchase from 05/12/2024
Very satisfied
Translated reviews
O
Olivier D.
Rating: 4 out of 5
following a purchase from 05/12/2024
good service
Translated reviews
M
MICHEL C.
Rating: 4 out of 5
following a purchase from 04/12/2024
All right!
Translated reviews
D
Deborah H.
Rating: 4 out of 5
following a purchase from 28/11/2024
Racket well received despite the delay due to Black Friday. They are contactable if needed, which is reassuring. I take one star off for the choice of delivery person for which it is obligatory ups and if no one was in front of the store it would have left like that even though a sign said to knock for parcels.
Translated reviews
C
Christophe D.
Rating: 4 out of 5
following a purchase from 02/12/2024
Racket well received, but I tried to contact the store to ask for more information, but I couldn't get it.
Translated reviews
R
Rita B.
Rating: 1 out of 5
following a purchase from 28/11/2024
Bad experience, I got two dx shoes, and after a week after the mistake they asked me to return the order. Only when it arrives to them they make me the payment. Result after 2 weeks after the order I have neither the money nor the shoes
Translated reviews
V
Viviane C.
Rating: 2 out of 5
following a purchase from 26/11/2024
Despite the very small compensation, I was very disappointed with the delay of more than a week in receiving my order because it was for a birthday party for a 7 year old child.
Translated reviews
M
Michele P.
Rating: 1 out of 5
following a purchase from 02/12/2024
I would like to cancel the order, it was for a gift I wanted to give on time for delivery.
Translated reviews
M
matthieu B.
Rating: 4 out of 5
following a purchase from 13/11/2024
I bought a pair of protennis shoes and the transaction went off without a hitch. A size error on my part was quickly corrected before shipping, and the response to my request was fast and efficient. The only downside was that the item was advertised as available and deliverable in 48 hours, but a supplier problem at the outset delayed shipment by 7 days. I will certainly recommend the site again!
Translated reviews
J
Juan Carlos R.
Rating: 2 out of 5
following a purchase from 04/11/2024
Very good value for money, but they took much longer than expected and did not warn us, when we decided to get our money back, two days later they said that the merchandise had already left.
Translated reviews
Response from Protennis
Hello,
Thank you for your comments, which help us to improve our services.
We apologize that we did not receive your email in time.
We hope that your order will bring you all the satisfaction you expected.
Best regards,
The ProTennis Team
H
Helene N.
Rating: 4 out of 5
following a purchase from 20/11/2024
the parcel was not delivered to the chosen relay point ! Otherwise everything is perfect
Translated reviews
D
DENIS M.
Rating: 4 out of 5
following a purchase from 18/11/2024
Fast delivery, but the package could not be dropped off at the first UPS point. Had to change one.
Translated reviews
E
ERIC C.
Rating: 4 out of 5
following a purchase from 17/11/2024
CLEAR
Translated reviews
A
Alex G.
Rating: 1 out of 5
following a purchase from 17/11/2024
Return shipping at our expense
Translated reviews
Response from Protennis
Hello Alex,
Y
youssef K.
Rating: 1 out of 5
following a purchase from 15/11/2024
I ordered a product that was not available, I really wanted it! They sent me an email to apologize and to see if I would like to change it, I preferred to call directly on your number but for 48 hours no one picked up, several attempts to change the product and finally I receive another email from the provider who sends the packages to tell me that the package has already been sent, without any confirmation that this has been done. In short, I received my products but the whole experience was not satisfactory.
Translated reviews
Response from Protennis
Hello Youssef,
P
pascal P.
Rating: 4 out of 5
following a purchase from 15/11/2024
Fine
Translated reviews
J
jean-jacques M.
Rating: 4 out of 5
following a purchase from 13/11/2024
4/5
Translated reviews
N
Nicolas B.
Rating: 4 out of 5
following a purchase from 02/11/2024
Thank you very much for your excellent service.
Translated reviews
R
Romain C.
Rating: 4 out of 5
following a purchase from 26/10/2024
Second order on this site, Head tennis shoes received almost 1 month after order following a delay from their supplier for which I received no communication without contacting them. Product OK with a few very slight defects but very interesting price.
Translated reviews
L
lucas R.
Rating: 4 out of 5
following a purchase from 27/10/2024
The shipment was a bit long (2 weeks) but the price and the product are there!
Translated reviews
F
fabrice P.
Rating: 4 out of 5
following a purchase from 27/10/2024
Forget the first order which was stolen from me, satisfied with my second order, I would have liked to have a commercial gesture for my 2 trips for nothing.
Translated reviews
J
Julien B.
Rating: 2 out of 5
following a purchase from 28/10/2024
Order expected in 48/72 hours, received after a week, customer service almost unreachable (25 calls to get someone) answer, the supplier is late it's not our fault ... no apology, no offer, no gift of delay ... The prices may be lower than elsewhere, the rest leaves something to be desired
Translated reviews
S
SYLVIE G.
Rating: 4 out of 5
following a purchase from 30/10/2024
The item delivered was perfect, but there was a delivery problem. The deliveryman said he had come to my house, but I didn't move and didn't see him, so I had to go and collect my parcel from a transport company.
Translated reviews
M
Maurice M.
Rating: 4 out of 5
following a purchase from 28/10/2024
Very good follow-up. Short delivery time.
Translated reviews
G
guy V.
Rating: 4 out of 5
following a purchase from 22/10/2024
order well received
Translated reviews
A
Alain L.
Rating: 4 out of 5
following a purchase from 21/10/2024
Package received a little late but conforms to my purchase I recommend the site
Translated reviews
F
federico R.
Rating: 1 out of 5
following a purchase from 19/10/2024
Non-existent after sales service, if they send an item wrong, you have to return it at your own expense...totally unreliable
Translated reviews
G
Gerard C.
Rating: 4 out of 5
following a purchase from 06/10/2024
On-time delivery Items as requested
Translated reviews
S
Salvatore Fabio C.
Rating: 4 out of 5
following a purchase from 01/10/2024
I don't give the fifth star just because of the failure to meet the delivery time.
Translated reviews
V
Valerio C.
Rating: 4 out of 5
following a purchase from 02/10/2024
All good, timely delivery, material conforms to the order.
Translated reviews
V
Vincent C.
Rating: 4 out of 5
following a purchase from 08/10/2024
👍👍
Translated reviews
J
jose Antonio P.
Rating: 3 out of 5
following a purchase from 24/09/2024
The purchase, the shipping, the time, ... good. It does not seem normal to me that a racquet of these characteristics arrives without a cover, but it happens with other web then it will have to be like that. But I complain that the information should be improved because the racquet arrived without strings when it was not indicated.
Translated reviews
Response from Protennis
Hello, Thank you for taking the time to leave us a review that will help us to improve day by day. Nowadays, brands no longer manufacture protective covers, all racquets arrive in bubble wrap and unstrung or originally strung with factory strings. That is why we offer a selection of multi-brand strings. We hope to see you soon on our website. We wish you a very good day, Sincerely, The ProTennis Team
B
Bonetti A.
Rating: 1 out of 5
following a purchase from 20/09/2024
It is not acceptable for the buyer to pay for the return. I bought shoes cost me 80 euros and the shipping cost for the return would cost me 30 euros.
Translated reviews
Response from Protennis
Good morning, thank you for your feedback, which helps us to improve our services day by day. Unfortunately, we are not a big enough company like Amazon or others to take care of return costs. We hope one day to be able to do so, to relieve our customers of these costs. Sincerely, the ProTennis team
P
Philipp J.
Rating: 2 out of 5
following a purchase from 20/09/2024
UPS needed too much time
Translated reviews
Response from Protennis
Hello, thank you for taking the time to let us know what you think so that we can pass on the information to improve our service. We are very sorry to hear that the delivery time from UPS is not up to us. We hope to welcome you back to our website soon. Yours sincerely, Your ProTennis Team
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 