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E
Rating: 5 out of 5
Perfect
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Customer reviews of Protennis
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 3 182 published reviews
Summary of reviews
Protennis consistently delivers fast shipping and reliable delivery times, with many reviews noting items arrive quickly and in good condition, often matching descriptions and sizes. The store also highlights strong customer service and support, described as responsive, business-oriented, and helpful in processing orders, returns, and inquiries. Customers frequently commend the purchasing experience itself, including smooth ordering, clear communication, safe packaging, and efficient refunds when needed. Overall, the store's practical efficiency, accurate product fulfillment, and supportive staff emerge as clear strengths.
Reviews 1, 2, 3 and 5 stars
Reset filtersM
Rating: 5 out of 5
Product matching the description, secure payment and package arrived on time. Very satisfied!
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C
Rating: 5 out of 5
Very good.
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A
Rating: 1 out of 5
I am still waiting for delivery of my order. Purchase deed on December 17, 11 days later the order is officially in transit with no news from the deliverer or the seller's site ... very disappointing.
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Response from Protennis
Hello Arnaud,
Thank you for your feedback, and we are sorry to hear that your order was delayed during delivery. We completely understand your frustration and assure you that we are doing everything possible to ensure this does not happen again.
Best regards,
The Protennis team
Thank you for your feedback, and we are sorry to hear that your order was delayed during delivery. We completely understand your frustration and assure you that we are doing everything possible to ensure this does not happen again.
Best regards,
The Protennis team
E
Rating: 5 out of 5
Excellent purchase
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B
Rating: 5 out of 5
Perfect, fast
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S
Rating: 5 out of 5
5
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T
Rating: 5 out of 5
Very good. Fast and efficient
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L
Rating: 1 out of 5
Parcel not received on time, Christmas date missed, despite a delivery confirmation message from ups which never arrived. Finally ups wrote to me again today to suggest December 30, it's incomprehensible.
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Response from Protennis
Hello Ludovic,
Thank you for sharing your experience. We completely understand your frustration regarding this situation, especially during the holiday season. Please know that your satisfaction is our priority. We have reached out to our delivery partner to clarify this misunderstanding and ensure that it does not happen again. We hope to provide you with a better experience in the future.
Best regards,
The Protennis Team
Thank you for sharing your experience. We completely understand your frustration regarding this situation, especially during the holiday season. Please know that your satisfaction is our priority. We have reached out to our delivery partner to clarify this misunderstanding and ensure that it does not happen again. We hope to provide you with a better experience in the future.
Best regards,
The Protennis Team
P
Rating: 5 out of 5
Top
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H
Rating: 1 out of 5
Big rip-off, we had ordered 2 rackets which benefited from a free stringing offer. In addition to this offer, we ordered 2 strings. We were therefore to have 4 strings, 2 of which were to be mounted on the snowshoes. The rackets arrived with no strings attached or installed, so we ended up with 2 rackets with no strings. Very practical for playing tennis... Customer service is, as luck would have it, unreachable by e-mail, via the contact form on their site, or by telephone... A huge scam, absolutely to be avoided. Not to mention a deplorable delivery service where our parcel was first delayed, then redirected to a relay point even though we were at home when the delivery driver was supposed to arrive. He never showed up at our home... In short, a deplorable experience, a thieving brand and a ruined Christmas present...
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Response from Protennis
Hello,
D
Rating: 5 out of 5
Perfect. Fast shipping, order received in 48H. Excellent packaging and competitive price.
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S
Rating: 5 out of 5
Deadlines met, I recommend this site
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V
Rating: 5 out of 5
Fast and neat
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A
Rating: 5 out of 5
The service was very efficient and punctual.
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G
Rating: 5 out of 5
Quality and on-time delivery
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T
Rating: 5 out of 5
Delivery the day after I ordered. Perfect
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G
Rating: 5 out of 5
All perfect!!!!
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S
Rating: 5 out of 5
Perfect
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F
Rating: 5 out of 5
Received the day after ordering!
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C
Rating: 5 out of 5
super fast and unbeatable price
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Y
Rating: 5 out of 5
All went well
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L
Rating: 5 out of 5
Great delivery time and the product was well protected so arrived in perfect condition.
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M
Rating: 5 out of 5
Very good
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J
Rating: 3 out of 5
Order, delivery, in all respects compliant.
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C
Rating: 1 out of 5
Package promised for Christmas, it's December 26, I have no news despite 3 broken delivery promises from UPS.
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Response from Protennis
Hello Cécile,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that your package did not arrive as expected. We understand your frustrations regarding the delivery delays and assure you that we are doing everything we can to ensure that everything goes smoothly in the future.
Best regards,
The Protennis team
Thank you for taking the time to share your experience. We are sincerely sorry to hear that your package did not arrive as expected. We understand your frustrations regarding the delivery delays and assure you that we are doing everything we can to ensure that everything goes smoothly in the future.
Best regards,
The Protennis team
E
Rating: 5 out of 5
Great! Very happy with my purchase for this Christmas gift.
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N
Rating: 5 out of 5
Perfect
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Y
Rating: 5 out of 5
Very good.
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L
Rating: 2 out of 5
Racket as described, but delivery to the UPS sorting center 40 klm round trip from my home whereas the point chosen was close to my home, why?
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F
Rating: 5 out of 5
Perfect.
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S
Rating: 5 out of 5
Order conforms and deadlines assured
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L
Rating: 3 out of 5
Poor return procedure
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F
Rating: 5 out of 5
The bag is beautiful and classy
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M
Rating: 3 out of 5
The order went very well, processing and shipping were fast. However, the volume of the parcel is not taken into account when choosing a delivery point. As a result, I had to validate my order in an unsuitable locker, and the delivery company, without asking me beforehand, dropped my parcel off with a private individual working for them in another town. What's more, I received contradictory information concerning the whereabouts of my parcel. I therefore lost a lot of time (one day) to get the parcel. A mixed experience, then, and very little communication from the seller. I may repeat the experience, but I will refuse delivery by UPS!
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E
Rating: 5 out of 5
excellent product
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L
Rating: 5 out of 5
I have always appreciated the answer to my question. I will recommend this site.
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S
Rating: 1 out of 5
Negative the package was not delivered bad
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C
Rating: 5 out of 5
Efficient service and perfect product received.
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A
Rating: 5 out of 5
Perfect
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