Protennis consistently delivers fast shipping and reliable delivery times, with many reviews noting items arrive quickly and in good condition, often matching descriptions and sizes. The store also highlights strong customer service and support, described as responsive, business-oriented, and helpful in processing orders, returns, and inquiries. Customers frequently commend the purchasing experience itself, including smooth ordering, clear communication, safe packaging, and efficient refunds when needed. Overall, the store's practical efficiency, accurate product fulfillment, and supportive staff emerge as clear strengths.
The wait is way too long between what is announced on the site and what actually happens. The same opinion from a friend yesterday who placed an order with tennis equipment, she took two weeks to receive her package. It was my first purchase with you and I think it will be the last. Have a good day Coraline Laurent
Translated reviews
R
Romain R.
Rating: 1 out of 5
following a purchase from 30/12/2025
Delivery time of 10 days is way too long for competitive use
Translated reviews
L
Laurent P.
Rating: 1 out of 5
following a purchase from 29/12/2025
The shorts received did not match the description, I returned them and I am waiting for the refund
Translated reviews
A
Alexis L.
Rating: 3 out of 5
following a purchase from 29/12/2025
Overall satisfied even though the order was received after 10 days...
Translated reviews
C
Carmen María M.
Rating: 1 out of 5
following a purchase from 23/12/2025
Very bad service. They do not meet the delivery in 24/48 hours, it's false. Ten days waiting for delivery still.
Translated reviews
E
Enzo L.
Rating: 1 out of 5
following a purchase from 18/12/2025
Delivery time too long
Translated reviews
L
Laurent B.
Rating: 3 out of 5
following a purchase from 18/12/2025
Order placed on Thursday, December 18 at 8:30 AM. Order shipped on Tuesday, December 23. Package arrived on Tuesday, December 30. We are very far from the 24/48 hours displayed on the site.
Translated reviews
J
Jennifer P.
Rating: 1 out of 5
following a purchase from 16/12/2025
Order placed on December 16 and received after the Christmas holidays. I would have liked a commercial gesture or a discount for a future order.
Translated reviews
A
Anais L.
Rating: 1 out of 5
following a purchase from 21/12/2025
I ordered a pair of shorts and a t-shirt but I did not receive the shorts. I made a complaint about my order, I am waiting for a response.
Translated reviews
M
Marisa P.
Rating: 1 out of 5
following a purchase from 20/12/2025
Did not arrive on time
Translated reviews
C
Candida F.
Rating: 1 out of 5
following a purchase from 18/12/2025
This racket was a gift and is still delayed, it hasn't arrived yet
Translated reviews
Y
Yhonna S.
Rating: 1 out of 5
following a purchase from 18/12/2025
Package received
Translated reviews
S
Stephane M.
Rating: 1 out of 5
following a purchase from 12/12/2025
Nothing against pro tennis but the GLS delivery person is completely lost and incompetent I'm still waiting for my package
Translated reviews
G
Gary C.
Rating: 1 out of 5
following a purchase from 09/12/2025
The side of the box is torn open, not really happy with this first experience, not sure about recommending
Translated reviews
K
Karine P.
Rating: 1 out of 5
following a purchase from 28/11/2025
My son used his squash racket at a training session and it broke on the first hit. Is it guaranteed?
Translated reviews
F
Frederic M.
Rating: 3 out of 5
following a purchase from 07/12/2025
Not satisfied
Translated reviews
M
Mamadou S.
Rating: 2 out of 5
following a purchase from 03/12/2025
We pay for delivery and the delivery person doesn't even come and leaves the package at the pickup depot!!!! It's always the same thing!
Translated reviews
A
Alexander P.
Rating: 2 out of 5
following a purchase from 03/12/2025
Unfortunately, the bat already had 4-5 dents.
Translated reviews
L
Laëtitia D.
Rating: 2 out of 5
following a purchase from 01/12/2025
I am disappointed with the finish, you can see the glue all around the shoe. But since it's for Christmas, I don't have time to return it
Translated reviews
V
Vanessa M.
Rating: 1 out of 5
following a purchase from 30/11/2025
Fatal, the shoes were too big for me and you offered no facility for their exchange or return, I had to pay 26€ at the post office to return them. I will not buy anything here again.
Translated reviews
R
Rodrigo D.
Rating: 1 out of 5
following a purchase from 27/11/2025
I wanted to cancel part of the shipment and it was not possible
Translated reviews
J
José Antonio F.
Rating: 1 out of 5
following a purchase from 27/11/2025
Very expensive. High prices
Translated reviews
P
Pascal A.
Rating: 1 out of 5
following a purchase from 22/11/2025
The size 44 of this Babolat model is not the same as the size 44 Babolat purchased from you previously
Translated reviews
V
Vasseur G.
Rating: 1 out of 5
following a purchase from 21/11/2025
Possible return but at your expense We avoid recommending if the sizes do not fit
Translated reviews
J
Jose Antonio B.
Rating: 3 out of 5
following a purchase from 13/11/2025
I bought a product, they sent me another one, I have been waiting for a response since Wednesday the 26th.
Translated reviews
T
Thorsten H.
Rating: 1 out of 5
following a purchase from 10/11/2025
No order confirmation received for the order. Waited 10 days for the goods. Poor service
Translated reviews
P
Pierre-Jean L.
Rating: 3 out of 5
following a purchase from 10/11/2025
Very long delivery (9 days) but in accordance with what was requested
Translated reviews
A
Alberto C.
Rating: 3 out of 5
following a purchase from 01/11/2025
They refer to working with GLS, I provided a verified address and I had problems picking up the merchandise as they told me they do not work with GLS when it appears on the Protennis website. Little information from the moment the order is placed until I can pick it up. They do not provide good information about where the order is until you can almost pick it up. It takes several days to prepare the merchandise for shipping and they do not provide good information about where the order is with the tracking number.
Translated reviews
J
Jan B.
Rating: 1 out of 5
following a purchase from 11/11/2025
Return procedure is too cumbersome and too expensive. Ordering from a .be site and returning to France? Come on...
Translated reviews
A
Aaron B.
Rating: 1 out of 5
following a purchase from 08/11/2025
I have not received my order and no one has responded after sending several emails.
Translated reviews
R
Rafi T.
Rating: 1 out of 5
following a purchase from 08/11/2025
Lack of seriousness and customer service. You clearly had a dissatisfied customer and you let the case deteriorate.
Translated reviews
P
Pilar V.
Rating: 1 out of 5
following a purchase from 06/11/2025
I have not received the product I purchased and I have no solution regarding this.
Translated reviews
A
Alexis T.
Rating: 3 out of 5
following a purchase from 03/11/2025
I am very happy with my purchase but I paid to have it delivered to my home, and obviously the courier did not bother to come, and left everything at a relay.
Translated reviews
C
Christelle A.
Rating: 1 out of 5
following a purchase from 22/10/2025
On a Babolat shoe, the stickers on the sides came off after two uses. Not cool.
Translated reviews
J
Jean Pierre B.
Rating: 2 out of 5
following a purchase from 17/10/2025
1 month delay between order and delivery is too long
Translated reviews
D
Davide S.
Rating: 1 out of 5
following a purchase from 18/10/2025
Never again
Translated reviews
E
Emmanuel B.
Rating: 1 out of 5
following a purchase from 08/10/2025
Short missing
Translated reviews
S
Sylvain M.
Rating: 3 out of 5
following a purchase from 11/10/2025
Nothing to say about the purchase, everything is okay, this is even my second order. However, the delivery is a hassle!!!!
Translated reviews
G
Giovanni G.
Rating: 3 out of 5
following a purchase from 07/10/2025
The pair of shoes has already torn after a week of use.
Translated reviews
L
Lorenzo M.
Rating: 1 out of 5
following a purchase from 05/10/2025
Hello, I am not satisfied. Indeed, the shoes I received do not match the size of my foot. Normally, I wear size 42, but the shoes I received are too small even though they are size 42, and they hurt my feet. I cannot use them because they are small. Best regards. Mr. Mangili
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 