The online store Protennis excels in providing fast delivery, with many customers noting that items arrive as described and within the promised timeframes, often exceeding expectations. The competitive pricing is frequently highlighted, making it an appealing choice for shoppers looking for value. Product quality also receives commendations, with customers expressing satisfaction with their purchases, particularly mentioning the shoes and rackets as meeting their specifications.
Well received, package ok, everything went well until the moment when the shoes were not the right size and there was no return service. I incurred 10 euros in fees. While many stores offer free or low-cost returns. I cannot financially recommend you and risk returns. Really a shame because otherwise a great store, attentive.
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martina M.
Rating: 2 out of 5
following a purchase from 12/07/2025
The order arrived after 2 weeks, inconveniences can always happen, but if I hadn't sent an email for explanations, no one would have notified me of the delay. (The item was listed as in stock with shipping in 24-48h). The Italian reference email does not work (the emails bounce back) and to the French one, when writing in English specifying that I do not speak French and asking for help by including a translation made with chat gpt, they respond exclusively in French. After 11 days, I asked to cancel the order and on the same day the item was shipped to me. The ordered shoes are perfect, customer service a bit less.
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Jean-christophe G.
Rating: 2 out of 5
following a purchase from 04/08/2025
Meh
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Émilie D.
Rating: 3 out of 5
following a purchase from 02/08/2025
Delivery deadline not respected without notifying the customer, it's a shame.
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Patrick B.
Rating: 1 out of 5
following a purchase from 31/07/2025
The size of one of the pairs is too small. No option for free return. That's a shame!
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Yolaine I.
Rating: 1 out of 5
following a purchase from 30/07/2025
I ordered a tennis racket on July 30 with delivery to a DPD pickup point 600m from my home in Bidart; my package is marked as shipped but not delivered, I have no news!
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Dietmar E.
Rating: 3 out of 5
following a purchase from 28/07/2025
Processing and delivery were good. However, the customer must bear the return shipping costs.
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Kylian B.
Rating: 1 out of 5
following a purchase from 25/07/2025
Hello, I ordered the tennis shoes on July 26, I have played 3 times with them. The sole has already torn off the bottom of my right foot. What can you do? Best regards, Bories Kylian
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Simeon P.
Rating: 1 out of 5
following a purchase from 24/07/2025
I am waiting for a response to my emails regarding a return. They do not answer the phone or my emails
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Vitantonio C.
Rating: 1 out of 5
following a purchase from 26/07/2025
The product arrived late and not within the established time. I asked to extend the return period since the product arrived when I had already left and I will not have the opportunity to try it before August 21: I have not received a response.
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Nancy T.
Rating: 3 out of 5
following a purchase from 26/07/2025
Hello, bag too small for 2 rackets: a bit disappointed!!!
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Julien D.
Rating: 1 out of 5
following a purchase from 24/07/2025
I still haven't received my purchase
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Matteo M.
Rating: 1 out of 5
following a purchase from 19/07/2025
They guarantee shipping within 24/48 hours. A week has passed since the order and I still haven't received it. Moreover, they do not respond to emails. Non-existent customer support contacts.
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Sébastien T.
Rating: 2 out of 5
following a purchase from 13/07/2025
Frayed laces after 2 days
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Mariline C.
Rating: 1 out of 5
following a purchase from 14/07/2025
First but especially last time. "Pro" only in the name. Defective equipment upon delivery and customer service not up to par. Return costs at my expense. Customer service: zero
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Pascal P.
Rating: 1 out of 5
following a purchase from 03/07/2025
too much waiting, had to be contacted again to know when it would finally be sent, no apology or commercial gesture, more to not wait, as I waited too long, I preferred to keep the shoes that did not fit
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Bertrand P.
Rating: 3 out of 5
following a purchase from 09/07/2025
Out of stock, I am still waiting for the refund
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FREDERIC F.
Rating: 2 out of 5
following a purchase from 11/07/2025
Package arrived without notice and very late
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Muayad A.
Rating: 1 out of 5
following a purchase from 09/07/2025
Package has still not arrived and not delivered
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Nathan R.
Rating: 2 out of 5
following a purchase from 09/07/2025
Very fast delivery, inexpensive and good choice of pickup points, but I did not receive the correct package for the 2nd time in 3 orders at Protennis.
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Annie C.
Rating: 1 out of 5
following a purchase from 07/07/2025
Used to wearing Babolat size 41 without any problem, the tennis shoes received are too small. Given this experience, it is not possible to buy by mail order. No credible explanation given for this problem. Furthermore, if the sizes are not standard, you should remedy this by advising a larger size as is done on other sites.
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jonathan K.
Rating: 1 out of 5
following a purchase from 28/06/2025
More than 10 days late
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Hélène T.
Rating: 1 out of 5
following a purchase from 06/07/2025
Many problems regarding delivery (failure to meet announced dates, lack of communication, false declaration..)
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Hervé M.
Rating: 2 out of 5
following a purchase from 02/07/2025
Shoes ordered in size 45 received size 42.5
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Delaporte J.
Rating: 1 out of 5
following a purchase from 23/06/2025
I did not receive my Ares order despite several follow-ups.
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Guillaume D.
Rating: 1 out of 5
following a purchase from 28/06/2025
I was hoping for a return voucher because the size is too small...
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Jeremy L.
Rating: 1 out of 5
following a purchase from 26/06/2025
My package was dropped off at a pickup point without me being notified. Impossible to reach the site by phone. Moreover, the rope I bought by the unit was taken from a spool, in short, bad experience!
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Diego F.
Rating: 1 out of 5
following a purchase from 20/06/2025
I wanted to make a return and you don't provide any facilities. You don't have a return label and the return costs are so high that it's not worth it.
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VALENTIN B.
Rating: 2 out of 5
following a purchase from 19/06/2025
Disappointing product, the sole of the shoe comes off after 1 use. Customer service does not respond to emails. The transport service is correct.
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Michele C.
Rating: 1 out of 5
following a purchase from 16/06/2025
Package never received. I have been waiting for over 15 days and it seems the fault lies with the transport company that lost the package. In the meantime, a serious company would have sent me a new package rather than making me wait who knows how many more days? I imagine the package will never be found, I will receive nothing and I will have spent money for nothing.
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Petra H.
Rating: 2 out of 5
following a purchase from 16/06/2025
Very long shipping time
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Frederic G.
Rating: 2 out of 5
following a purchase from 10/06/2025
Too bad for the return because the shoes I bought were too big, too complicated to return, something like that.
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Marc J.
Rating: 1 out of 5
following a purchase from 09/06/2025
Paid return
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Pierre Olivier D.
Rating: 3 out of 5
following a purchase from 05/06/2025
Currently, I still do not have my package in hand. Blocked in a locker, due to a mishandling by the delivery person, GLS.
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Stefanie B.
Rating: 1 out of 5
following a purchase from 03/06/2025
No return shipping!!!! It goes to France. Once and not again!
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Luigi C.
Rating: 2 out of 5
following a purchase from 06/06/2025
The gift worth €30 announced for the order is a real joke. The water bottle went straight to the trash because with a hole for air it is dangerous, water can go into the lungs. The cap is worth a maximum of €5, the sweatband is OK. All the gift products are Technifibre, no relation to the brand I chose for the shoes. A simple vibration dampener and 3 Yonex overgrips would have done the trick even for a value of only €10.
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Bárbara I.
Rating: 1 out of 5
following a purchase from 02/06/2025
I placed the order with a guest account, I want to change the size and I can't get anyone to tell me how I can do it.
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Clemence W.
Rating: 1 out of 5
following a purchase from 02/06/2025
No returns no refunds because the racket was unboxed. We realized that the racket was junior when unboxing it. But no possibility of returns. Thank you...
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valerie B.
Rating: 1 out of 5
following a purchase from 28/05/2025
the tennis bag is really very small. It was not indicated like this on the website. It was shown with a racket inserted and here there isn't even room for a children's racket. Now I can return it and bear the cost of the return myself.
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Fabrice B.
Rating: 1 out of 5
following a purchase from 31/05/2025
Size e does not correspond to the one ordered. Return of the product
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