Protennis consistently delivers fast shipping and reliable delivery times, with many reviews noting items arrive quickly and in good condition, often matching descriptions and sizes. The store also highlights strong customer service and support, described as responsive, business-oriented, and helpful in processing orders, returns, and inquiries. Customers frequently commend the purchasing experience itself, including smooth ordering, clear communication, safe packaging, and efficient refunds when needed. Overall, the store's practical efficiency, accurate product fulfillment, and supportive staff emerge as clear strengths.
It's a shame that DPD delivers the chosen relay at 7:32 AM while it opens at... 11 AM; that DPD then chooses another relay without consulting the recipient and thus delays the delivery by two days...
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G
Gala T.
Rating: 1 out of 5
following a purchase from 29/03/2026
I made this order to get the balls but in the end they were canceled for me while I have friends who received them. I am very disappointed.
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Ernesto R.
Rating: 4 out of 5
following a purchase from 04/03/2026
Good price. The shipping is not that fast, at least when the racket can be shipped.
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Mike B.
Rating: 2 out of 5
following a purchase from 11/03/2026
Return and had to pay for shipping myself. Still no info received on when I will get a larger size or that they have received my return.
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Sofie C.
Rating: 1 out of 5
following a purchase from 23/02/2026
The shoes we bought show defects. Protennis does everything to avoid helping us further. Is it a counterfeit item? First and last time for protennis then.
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Philippe R.
Rating: 4 out of 5
following a purchase from 02/03/2026
Order arrived quickly but not at the relay point I had initially chosen.
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Mamadou S.
Rating: 4 out of 5
following a purchase from 02/03/2026
good
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Nikola A.
Rating: 1 out of 5
following a purchase from 02/03/2026
The reel arrived completely BROKEN!!!
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Christian B.
Rating: 4 out of 5
following a purchase from 01/03/2026
Good
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Fabrice J.
Rating: 4 out of 5
following a purchase from 01/03/2026
Order conforms to the photos
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A
Agnes L.
Rating: 2 out of 5
following a purchase from 23/02/2026
Returns are not free, for shoes it's complicated anyway! On other tennis sites, returns are free.
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Thibaut C.
Rating: 1 out of 5
following a purchase from 25/02/2026
The size does not fit. The 45 is too big, while I have always worn 45 in all other brands…
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Laetitia P.
Rating: 1 out of 5
following a purchase from 19/02/2026
Fees paid for 24h/48h delivery. Delivery after 8 days following a reminder.
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Chaari W.
Rating: 1 out of 5
following a purchase from 15/02/2026
The delivery time is long, I went abroad without being able to retrieve my order on time, today I don't know where my order is
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Grégory D.
Rating: 4 out of 5
following a purchase from 23/02/2026
Fast, professional, it would definitely deserve 5 stars, but I take away just one star because the support phone number never answers, it's a shame, it gives, wrongly, a bad image of the site.
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Óscar S.
Rating: 2 out of 5
following a purchase from 22/02/2026
everything correct
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Serge V.
Rating: 1 out of 5
following a purchase from 15/02/2026
very difficult communication and significantly exceeded delivery time.
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Valérie L.
Rating: 2 out of 5
following a purchase from 21/02/2026
Sneaker head in size 43 that fits smaller than usual!
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Sacha C.
Rating: 1 out of 5
following a purchase from 03/11/2025
Disaster! Catastrophic return process unsuitable for people selling clothing and shoes with variable sizes. First and last experience
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Sergio G.
Rating: 4 out of 5
following a purchase from 19/02/2026
Very fast shipping.
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Fabrice T.
Rating: 4 out of 5
following a purchase from 11/02/2026
Padel shoes as described! Perfect delivery but a bit slow
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Paul D.
Rating: 2 out of 5
following a purchase from 07/02/2026
The product received is not the product ordered.
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Holger K.
Rating: 1 out of 5
following a purchase from 07/02/2026
Absolute cheek the return fees Not recommended
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Isabelle R.
Rating: 4 out of 5
following a purchase from 28/01/2026
Satisfied
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Liselot R.
Rating: 4 out of 5
following a purchase from 08/02/2026
Great! Delivery 1 day later,
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Michel S.
Rating: 1 out of 5
following a purchase from 03/02/2026
First and last time I buy on this site which does not offer a proper return or exchange method in 2026.
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Jennifer B.
Rating: 1 out of 5
following a purchase from 04/02/2026
Return of package at the customer's expense
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Rachid M.
Rating: 2 out of 5
following a purchase from 31/01/2026
Order placed without difficulty, products at a reasonable price, but one product seems disappointing, the Adidas Match 25 pickleball paddle which already shows visible impacts after 3 hours of play. I do not recommend this product even for beginner players. Thank you
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Romain D.
Rating: 1 out of 5
following a purchase from 03/02/2026
The received items were not in their original boxes. Doubt about the origin!!!
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Gabriele V.
Rating: 1 out of 5
following a purchase from 29/01/2026
Returns must be shipped to France at the buyer's expense and without any agreement with couriers, resulting in me having to spend 30 euros to return a pair of incorrectly sized shoes. It is intolerable that this company does e-commerce throughout Europe without providing free returns or at least an agreement with an economical courier.
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M
Monia T.
Rating: 4 out of 5
following a purchase from 29/01/2026
Satisfied
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K
Kai A.
Rating: 2 out of 5
following a purchase from 08/01/2026
Delivery too long, poor communication.
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Katsiaryna E.
Rating: 4 out of 5
following a purchase from 22/01/2026
A delivery is only about 6 days
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Javier C.
Rating: 1 out of 5
following a purchase from 24/01/2026
They haven't sent me anything
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Andrea C.
Rating: 2 out of 5
following a purchase from 11/01/2026
I am not satisfied with the return policy that costs me 30 euros for shipping from where I live... for a pair of shoes purchased for 90, it's not worth it, and I kept the shoes slightly big.
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C
Christophe E.
Rating: 2 out of 5
following a purchase from 22/01/2026
Damaged product!!!
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P
Pilar G.
Rating: 2 out of 5
following a purchase from 14/01/2026
I had to claim my order after at least eight days, so it didn't arrive on time for the person I was going to gift it to
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R
Romain V.
Rating: 1 out of 5
following a purchase from 18/01/2026
It is not normal to pay shipping fees for returns.
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F
Francis Z.
Rating: 1 out of 5
following a purchase from 13/01/2026
Tennis strings cut roughly is not very professional
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Gerard L.
Rating: 4 out of 5
following a purchase from 08/01/2026
Tennis bag matching the requested specifications; a bit of delay in delivery and change of delivery location to a pickup point; overall satisfactory.
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