Protennis consistently delivers fast shipping and reliable delivery times, with many reviews noting items arrive quickly and in good condition, often matching descriptions and sizes. The store also highlights strong customer service and support, described as responsive, business-oriented, and helpful in processing orders, returns, and inquiries. Customers frequently commend the purchasing experience itself, including smooth ordering, clear communication, safe packaging, and efficient refunds when needed. Overall, the store's practical efficiency, accurate product fulfillment, and supportive staff emerge as clear strengths.
The communication went well. However, the order (24-48h) was delayed and it was not clear what exactly was happening with the order. Once with the delivery person (GLS), it went 'too' well: too much communication :-)
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Enzo H.
Rating: 2 out of 5
following a purchase from 04/01/2026
package shipped and arrived late
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Jean Jacques S.
Rating: 1 out of 5
following a purchase from 10/01/2026
To this day I still have not received my package from the company dpd despite several calls each time I am stuck at home even today I am promised a delivery to a relay point at the little shoemaker I no longer really believe it Order number GIJQJMOBO Package number 10304000910887 My phone 0645621635 Mr Sauvaigo J Jacques 160 Ave de la lanterne entrance b 06200 Thank you if you can help me Best regards
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Ahmed D.
Rating: 4 out of 5
following a purchase from 02/01/2026
Perfect article, well packaged, but no possibility to track the delivery
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Gael L.
Rating: 4 out of 5
following a purchase from 03/01/2026
I would have given 5 stars if there hadn't been delivery delays, this is the second time I order a Tecnifibre product and each time there is a delay even though the items are in stock
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Antony D.
Rating: 1 out of 5
following a purchase from 06/01/2026
The ordered item does not do the job, does not maintain the pressure of 28psi for 3 Padel balls and after an hour it drops to 0psi, very disappointed...
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Emilie H.
Rating: 2 out of 5
following a purchase from 29/12/2025
A lot of waiting for the shipment. I had already ordered, and I had the same issue
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Jean Pierre G.
Rating: 4 out of 5
following a purchase from 07/01/2026
Very good responsiveness
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Pierre P.
Rating: 2 out of 5
following a purchase from 20/12/2025
Product and price okay but delivery very very long! About 15 days!
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Thomas B.
Rating: 1 out of 5
following a purchase from 04/01/2026
Connection problem on the site to make the return
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Flavien M.
Rating: 1 out of 5
following a purchase from 20/12/2025
Scandalous delays. Proactivity for information or solutions close to zero.
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Coraline L.
Rating: 1 out of 5
following a purchase from 03/01/2026
The wait is way too long between what is announced on the site and what actually happens. The same opinion from a friend yesterday who placed an order with tennis equipment, she took two weeks to receive her package. It was my first purchase with you and I think it will be the last. Have a good day Coraline Laurent
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Yann M.
Rating: 4 out of 5
following a purchase from 28/12/2025
Very good
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Romain R.
Rating: 1 out of 5
following a purchase from 30/12/2025
Delivery time of 10 days is way too long for competitive use
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Laurent P.
Rating: 1 out of 5
following a purchase from 29/12/2025
The shorts received did not match the description, I returned them and I am waiting for the refund
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Chris B.
Rating: 4 out of 5
following a purchase from 06/12/2025
At first, no communication about the delivery delay. But once contacted, the customer service was responsive, merchandise arrived quickly and in good condition. Second order without any real issues. Just need to improve customer communication, so that it is anticipated and not forced.
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Francis M.
Rating: 4 out of 5
following a purchase from 26/12/2025
Perfect, the site took my comments into account.
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Carmen María M.
Rating: 1 out of 5
following a purchase from 23/12/2025
Very bad service. They do not meet the delivery in 24/48 hours, it's false. Ten days waiting for delivery still.
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Enzo L.
Rating: 1 out of 5
following a purchase from 18/12/2025
Delivery time too long
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Jennifer P.
Rating: 1 out of 5
following a purchase from 16/12/2025
Order placed on December 16 and received after the Christmas holidays. I would have liked a commercial gesture or a discount for a future order.
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Anais L.
Rating: 1 out of 5
following a purchase from 21/12/2025
I ordered a pair of shorts and a t-shirt but I did not receive the shorts. I made a complaint about my order, I am waiting for a response.
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Jean D.
Rating: 4 out of 5
following a purchase from 21/12/2025
All ok
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Marisa P.
Rating: 1 out of 5
following a purchase from 20/12/2025
Did not arrive on time
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Candida F.
Rating: 1 out of 5
following a purchase from 18/12/2025
This racket was a gift and is still delayed, it hasn't arrived yet
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Stéphane C.
Rating: 4 out of 5
following a purchase from 18/12/2025
The racket took a little longer than expected to arrive but in time for Christmas.
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Yhonna S.
Rating: 1 out of 5
following a purchase from 18/12/2025
Package received
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Roberto P.
Rating: 4 out of 5
following a purchase from 13/12/2025
All good
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Stephane M.
Rating: 1 out of 5
following a purchase from 12/12/2025
Nothing against pro tennis but the GLS delivery person is completely lost and incompetent I'm still waiting for my package
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Sandrine O.
Rating: 4 out of 5
following a purchase from 11/12/2025
Fast reception even though no date / deadline is announced at the order. Package arrived damaged
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Gwenael B.
Rating: 4 out of 5
following a purchase from 06/12/2025
Everything perfect
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Gary C.
Rating: 1 out of 5
following a purchase from 09/12/2025
The side of the box is torn open, not really happy with this first experience, not sure about recommending
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Karine P.
Rating: 1 out of 5
following a purchase from 28/11/2025
My son used his squash racket at a training session and it broke on the first hit. Is it guaranteed?
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Cédric L.
Rating: 4 out of 5
following a purchase from 30/11/2025
Very satisfied with my purchase - the ability to customize the stringing is a big plus - I take away 1 star because I requested 4 knots and received my racket with a 2 knot stringing - it's not super impactful but I would have liked to test the 4 knots.
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Emmanuel C.
Rating: 4 out of 5
following a purchase from 07/12/2025
Easy online purchase at a very competitive price. Hard to understand whether to add a string or not at the time of purchase.
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Mamadou S.
Rating: 2 out of 5
following a purchase from 03/12/2025
We pay for delivery and the delivery person doesn't even come and leaves the package at the pickup depot!!!! It's always the same thing!
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Nicole M.
Rating: 4 out of 5
following a purchase from 03/12/2025
Great
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Guy De Lange R.
Rating: 4 out of 5
following a purchase from 29/11/2025
Satisfied with the order but too bad some items are missing. Delivery OK
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Alexander P.
Rating: 2 out of 5
following a purchase from 03/12/2025
Unfortunately, the bat already had 4-5 dents.
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Laëtitia D.
Rating: 2 out of 5
following a purchase from 01/12/2025
I am disappointed with the finish, you can see the glue all around the shoe. But since it's for Christmas, I don't have time to return it
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Isabelle A.
Rating: 4 out of 5
following a purchase from 30/11/2025
Hello, I am satisfied with the quality of the product (Nike men's tennis jacket). However, I fear that the size may be too large; I indeed chose XL which is the usual size of the person to whom I am giving this gift, but it seems that it is really wide. Since this is a Christmas gift and considering the current unavailability of a size L, will it be possible to exchange the product beyond the indicated 14-day period on your site if the size does not fit? Thank you very much for your response. Best regards, Isabelle ALLOT
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