The online store Protennis excels in providing fast delivery, with many customers noting that items arrive as described and within the promised timeframes, often exceeding expectations. The competitive pricing is frequently highlighted, making it an appealing choice for shoppers looking for value. Product quality also receives commendations, with customers expressing satisfaction with their purchases, particularly mentioning the shoes and rackets as meeting their specifications.
I am not satisfied with my purchase: unfortunately, once I received the product, it did not convince me as I hoped. I intended to return it, but since it is not free and the seller is in France, the shipping costs would be too high. Between shipping and return fees, it is not worth it for me to proceed. I acknowledge that I was not careful in checking the return policy in advance.
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Sven S.
Rating: 1 out of 5
following a purchase from 30/09/2025
Poor return handling. This was our last purchase at protennis.fr.
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Massimiliano V.
Rating: 2 out of 5
following a purchase from 28/09/2025
Unfortunately, they did not arrive on the scheduled date, and having the wrong number made it impossible to return due to the fact that I was a guest.
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Olivier L.
Rating: 1 out of 5
following a purchase from 29/09/2025
After-sales service is terrible and the email exchange was catastrophic
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Giuseppe S.
Rating: 1 out of 5
following a purchase from 22/09/2025
Initially, they did not respond to 3 emails and there were delays both in receiving the racket and in stringing it. The racket and the stringing were perfect, but the timing was really too slow, which is the only flaw.
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Alessia D.
Rating: 2 out of 5
following a purchase from 19/09/2025
My order arrived with a considerable delay
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Laetitia L.
Rating: 1 out of 5
following a purchase from 17/09/2025
No information on the site stating that the item is out of stock. Order placed with payment for express shipping in 48 hours. All this to receive the item 10 days later and the seller ignored my request for a refund of the difference for shipping that turned out to be standard and no longer express. I do not recommend
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ELENA R.
Rating: 1 out of 5
following a purchase from 12/09/2025
The return costs seem excessive to me. €19 Very difficult to return an item. I will not buy again.
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Edith D.
Rating: 4 out of 5
following a purchase from 15/09/2025
Very good product
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Noa B.
Rating: 1 out of 5
following a purchase from 15/09/2025
Can we return the racket and get a refund?
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xavier D.
Rating: 2 out of 5
following a purchase from 11/09/2025
Personally, I was disappointed with my experience buying a pair of tennis shoes, size 45 being too big, I returned the pair AT MY EXPENSE, €13.80... I was convinced that the return was covered by PROTENNIS. This model did not offer a half size, I requested size 44... and it was too tight for my foot........ so a CATASTROPHIC purchase for me. I have not returned this model again to pay €13.80 for shipping.... I sincerely think I will not repeat the experience with you. Sincerely sorry and disappointed. Best regards
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PIERRE D.
Rating: 4 out of 5
following a purchase from 08/09/2025
Good value for money
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Dominique L.
Rating: 4 out of 5
following a purchase from 06/09/2025
Good
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Arielle R.
Rating: 1 out of 5
following a purchase from 04/09/2025
order too long
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Jonatan S.
Rating: 1 out of 5
following a purchase from 31/08/2025
The package has not arrived yet, the address is wrong because you transcribed it incorrectly.
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Julie P.
Rating: 2 out of 5
following a purchase from 27/08/2025
Order shipped but wrong item. Long delivery time
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Thierry A.
Rating: 2 out of 5
following a purchase from 23/08/2025
Lack of clarity in the order and no flexibility for returns, as the product did not match what I wanted…
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Patrick B.
Rating: 4 out of 5
following a purchase from 08/08/2025
Good
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georges H.
Rating: 4 out of 5
following a purchase from 12/08/2025
Hello, thank you for Marie's advice on my future purchase of a pair of clay court tennis shoes. However, I must admit I am disappointed regarding the delivery because the pickup point changed and I had to travel more kilometers to retrieve my package! Moreover, the people were not really welcoming!!! Anyway, nothing important, but such details should be pointed out.
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Luc S.
Rating: 1 out of 5
following a purchase from 13/08/2025
Delivery not compliant. I unsubscribed from your site. First experience and therefore last experience.
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Pascal C.
Rating: 4 out of 5
following a purchase from 12/08/2025
Delivery on the scheduled date
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Pascal L.
Rating: 1 out of 5
following a purchase from 10/08/2025
No product to judge the quality of the product and the company.
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martina M.
Rating: 2 out of 5
following a purchase from 12/07/2025
The order arrived after 2 weeks, inconveniences can always happen, but if I hadn't sent an email for explanations, no one would have notified me of the delay. (The item was listed as in stock with shipping in 24-48h). The Italian reference email does not work (the emails bounce back) and to the French one, when writing in English specifying that I do not speak French and asking for help by including a translation made with chat gpt, they respond exclusively in French. After 11 days, I asked to cancel the order and on the same day the item was shipped to me. The ordered shoes are perfect, customer service a bit less.
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Jean-christophe G.
Rating: 2 out of 5
following a purchase from 04/08/2025
Meh
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Patrick B.
Rating: 1 out of 5
following a purchase from 31/07/2025
The size of one of the pairs is too small. No option for free return. That's a shame!
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Yolaine I.
Rating: 1 out of 5
following a purchase from 30/07/2025
I ordered a tennis racket on July 30 with delivery to a DPD pickup point 600m from my home in Bidart; my package is marked as shipped but not delivered, I have no news!
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Kylian B.
Rating: 1 out of 5
following a purchase from 25/07/2025
Hello, I ordered the tennis shoes on July 26, I have played 3 times with them. The sole has already torn off the bottom of my right foot. What can you do? Best regards, Bories Kylian
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Simeon P.
Rating: 1 out of 5
following a purchase from 24/07/2025
I am waiting for a response to my emails regarding a return. They do not answer the phone or my emails
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Vitantonio C.
Rating: 1 out of 5
following a purchase from 26/07/2025
The product arrived late and not within the established time. I asked to extend the return period since the product arrived when I had already left and I will not have the opportunity to try it before August 21: I have not received a response.
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Julien D.
Rating: 1 out of 5
following a purchase from 24/07/2025
I still haven't received my purchase
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Isacco L.
Rating: 4 out of 5
following a purchase from 23/07/2025
All good
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Matteo M.
Rating: 1 out of 5
following a purchase from 19/07/2025
They guarantee shipping within 24/48 hours. A week has passed since the order and I still haven't received it. Moreover, they do not respond to emails. Non-existent customer support contacts.
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Sébastien T.
Rating: 2 out of 5
following a purchase from 13/07/2025
Frayed laces after 2 days
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Mariline C.
Rating: 1 out of 5
following a purchase from 14/07/2025
First but especially last time. "Pro" only in the name. Defective equipment upon delivery and customer service not up to par. Return costs at my expense. Customer service: zero
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Pascal P.
Rating: 1 out of 5
following a purchase from 03/07/2025
too much waiting, had to be contacted again to know when it would finally be sent, no apology or commercial gesture, more to not wait, as I waited too long, I preferred to keep the shoes that did not fit
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Stéphane F.
Rating: 4 out of 5
following a purchase from 12/07/2025
Too bad I didn't receive the first email to notify me of the arrival of the package
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Eric M.
Rating: 4 out of 5
following a purchase from 11/07/2025
Very good price. Too bad the delivery is disappointing since I was delivered to a locker other than the one I had chosen.
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FREDERIC F.
Rating: 2 out of 5
following a purchase from 11/07/2025
Package arrived without notice and very late
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Muayad A.
Rating: 1 out of 5
following a purchase from 09/07/2025
Package has still not arrived and not delivered
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Nathan R.
Rating: 2 out of 5
following a purchase from 09/07/2025
Very fast delivery, inexpensive and good choice of pickup points, but I did not receive the correct package for the 2nd time in 3 orders at Protennis.
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