Protennis consistently delivers fast shipping and reliable delivery times, with many reviews noting items arrive quickly and in good condition, often matching descriptions and sizes. The store also highlights strong customer service and support, described as responsive, business-oriented, and helpful in processing orders, returns, and inquiries. Customers frequently commend the purchasing experience itself, including smooth ordering, clear communication, safe packaging, and efficient refunds when needed. Overall, the store's practical efficiency, accurate product fulfillment, and supportive staff emerge as clear strengths.
Fatal, the shoes were too big for me and you offered no facility for their exchange or return, I had to pay 26€ at the post office to return them. I will not buy anything here again.
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Rodrigo D.
Rating: 1 out of 5
following a purchase from 27/11/2025
I wanted to cancel part of the shipment and it was not possible
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José Antonio F.
Rating: 1 out of 5
following a purchase from 27/11/2025
Very expensive. High prices
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Guilhem R.
Rating: 4 out of 5
following a purchase from 26/11/2025
Very good
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Olivier B.
Rating: 4 out of 5
following a purchase from 23/11/2025
Perfect
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Pascal A.
Rating: 1 out of 5
following a purchase from 22/11/2025
The size 44 of this Babolat model is not the same as the size 44 Babolat purchased from you previously
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Vasseur G.
Rating: 1 out of 5
following a purchase from 21/11/2025
Possible return but at your expense We avoid recommending if the sizes do not fit
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Thorsten H.
Rating: 1 out of 5
following a purchase from 10/11/2025
No order confirmation received for the order. Waited 10 days for the goods. Poor service
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Jan B.
Rating: 1 out of 5
following a purchase from 11/11/2025
Return procedure is too cumbersome and too expensive. Ordering from a .be site and returning to France? Come on...
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Lizie L.
Rating: 4 out of 5
following a purchase from 12/11/2025
No particular concern
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Aaron B.
Rating: 1 out of 5
following a purchase from 08/11/2025
I have not received my order and no one has responded after sending several emails.
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Rafi T.
Rating: 1 out of 5
following a purchase from 08/11/2025
Lack of seriousness and customer service. You clearly had a dissatisfied customer and you let the case deteriorate.
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Pilar V.
Rating: 1 out of 5
following a purchase from 06/11/2025
I have not received the product I purchased and I have no solution regarding this.
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Didier O.
Rating: 4 out of 5
following a purchase from 05/11/2025
fast and efficient
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Christelle A.
Rating: 1 out of 5
following a purchase from 22/10/2025
On a Babolat shoe, the stickers on the sides came off after two uses. Not cool.
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Jean Pierre B.
Rating: 2 out of 5
following a purchase from 17/10/2025
1 month delay between order and delivery is too long
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Davide S.
Rating: 1 out of 5
following a purchase from 18/10/2025
Never again
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Emmanuel B.
Rating: 1 out of 5
following a purchase from 08/10/2025
Short missing
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Steven D.
Rating: 4 out of 5
following a purchase from 11/10/2025
Ordered and received quickly
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Laurent L.
Rating: 4 out of 5
following a purchase from 08/10/2025
Very good, conforms to the description
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Dominique B.
Rating: 4 out of 5
following a purchase from 02/10/2025
Product conforms to the order, delivery time a bit long.
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Serge V.
Rating: 4 out of 5
following a purchase from 04/10/2025
Good size for the shoes, pants in M too big!
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Lorenzo M.
Rating: 1 out of 5
following a purchase from 05/10/2025
Hello, I am not satisfied. Indeed, the shoes I received do not match the size of my foot. Normally, I wear size 42, but the shoes I received are too small even though they are size 42, and they hurt my feet. I cannot use them because they are small. Best regards. Mr. Mangili
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Denis L.
Rating: 4 out of 5
following a purchase from 02/10/2025
happy with my package and sent on time and in good condition
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Duy T.
Rating: 4 out of 5
following a purchase from 29/09/2025
Package well received with good products. Processing time for the order a bit long
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Mario P.
Rating: 1 out of 5
following a purchase from 30/09/2025
I am not satisfied with my purchase: unfortunately, once I received the product, it did not convince me as I hoped. I intended to return it, but since it is not free and the seller is in France, the shipping costs would be too high. Between shipping and return fees, it is not worth it for me to proceed. I acknowledge that I was not careful in checking the return policy in advance.
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Sven S.
Rating: 1 out of 5
following a purchase from 30/09/2025
Poor return handling. This was our last purchase at protennis.fr.
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Massimiliano V.
Rating: 2 out of 5
following a purchase from 28/09/2025
Unfortunately, they did not arrive on the scheduled date, and having the wrong number made it impossible to return due to the fact that I was a guest.
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Olivier L.
Rating: 1 out of 5
following a purchase from 29/09/2025
After-sales service is terrible and the email exchange was catastrophic
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Giuseppe S.
Rating: 1 out of 5
following a purchase from 22/09/2025
Initially, they did not respond to 3 emails and there were delays both in receiving the racket and in stringing it. The racket and the stringing were perfect, but the timing was really too slow, which is the only flaw.
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Alessia D.
Rating: 2 out of 5
following a purchase from 19/09/2025
My order arrived with a considerable delay
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Laetitia L.
Rating: 1 out of 5
following a purchase from 17/09/2025
No information on the site stating that the item is out of stock. Order placed with payment for express shipping in 48 hours. All this to receive the item 10 days later and the seller ignored my request for a refund of the difference for shipping that turned out to be standard and no longer express. I do not recommend
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Elena R.
Rating: 1 out of 5
following a purchase from 12/09/2025
The return costs seem excessive to me. €19 Very difficult to return an item. I will not buy again.
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Edith D.
Rating: 4 out of 5
following a purchase from 15/09/2025
Very good product
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Noa B.
Rating: 1 out of 5
following a purchase from 15/09/2025
Can we return the racket and get a refund?
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Xavier D.
Rating: 2 out of 5
following a purchase from 11/09/2025
Personally, I was disappointed with my experience buying a pair of tennis shoes, size 45 being too big, I returned the pair AT MY EXPENSE, €13.80... I was convinced that the return was covered by PROTENNIS. This model did not offer a half size, I requested size 44... and it was too tight for my foot........ so a CATASTROPHIC purchase for me. I have not returned this model again to pay €13.80 for shipping.... I sincerely think I will not repeat the experience with you. Sincerely sorry and disappointed. Best regards
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Pierre D.
Rating: 4 out of 5
following a purchase from 08/09/2025
Good value for money
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Dominique L.
Rating: 4 out of 5
following a purchase from 06/09/2025
Good
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Arielle R.
Rating: 1 out of 5
following a purchase from 04/09/2025
order too long
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Jonatan S.
Rating: 1 out of 5
following a purchase from 31/08/2025
The package has not arrived yet, the address is wrong because you transcribed it incorrectly.
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