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J
Rating: 2 out of 5
Order shipped but wrong item. Long delivery time
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Customer reviews of Protennis
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 3 182 published reviews
Summary of reviews
Protennis consistently delivers fast shipping and reliable delivery times, with many reviews noting items arrive quickly and in good condition, often matching descriptions and sizes. The store also highlights strong customer service and support, described as responsive, business-oriented, and helpful in processing orders, returns, and inquiries. Customers frequently commend the purchasing experience itself, including smooth ordering, clear communication, safe packaging, and efficient refunds when needed. Overall, the store's practical efficiency, accurate product fulfillment, and supportive staff emerge as clear strengths.
Reviews 1, 2 and 4 stars
Reset filtersT
Rating: 2 out of 5
Lack of clarity in the order and no flexibility for returns, as the product did not match what I wanted…
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P
Rating: 4 out of 5
Good
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G
Rating: 4 out of 5
Hello, thank you for Marie's advice on my future purchase of a pair of clay court tennis shoes. However, I must admit I am disappointed regarding the delivery because the pickup point changed and I had to travel more kilometers to retrieve my package! Moreover, the people were not really welcoming!!! Anyway, nothing important, but such details should be pointed out.
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L
Rating: 1 out of 5
Delivery not compliant. I unsubscribed from your site. First experience and therefore last experience.
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P
Rating: 4 out of 5
Delivery on the scheduled date
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P
Rating: 1 out of 5
No product to judge the quality of the product and the company.
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M
Rating: 2 out of 5
The order arrived after 2 weeks, inconveniences can always happen, but if I hadn't sent an email for explanations, no one would have notified me of the delay. (The item was listed as in stock with shipping in 24-48h). The Italian reference email does not work (the emails bounce back) and to the French one, when writing in English specifying that I do not speak French and asking for help by including a translation made with chat gpt, they respond exclusively in French. After 11 days, I asked to cancel the order and on the same day the item was shipped to me. The ordered shoes are perfect, customer service a bit less.
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J
Rating: 2 out of 5
Meh
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P
Rating: 1 out of 5
The size of one of the pairs is too small. No option for free return. That's a shame!
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Y
Rating: 1 out of 5
I ordered a tennis racket on July 30 with delivery to a DPD pickup point 600m from my home in Bidart; my package is marked as shipped but not delivered, I have no news!
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K
Rating: 1 out of 5
Hello, I ordered the tennis shoes on July 26, I have played 3 times with them. The sole has already torn off the bottom of my right foot. What can you do? Best regards, Bories Kylian
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S
Rating: 1 out of 5
I am waiting for a response to my emails regarding a return. They do not answer the phone or my emails
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V
Rating: 1 out of 5
The product arrived late and not within the established time. I asked to extend the return period since the product arrived when I had already left and I will not have the opportunity to try it before August 21: I have not received a response.
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J
Rating: 1 out of 5
I still haven't received my purchase
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I
Rating: 4 out of 5
All good
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M
Rating: 1 out of 5
They guarantee shipping within 24/48 hours. A week has passed since the order and I still haven't received it. Moreover, they do not respond to emails. Non-existent customer support contacts.
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S
Rating: 2 out of 5
Frayed laces after 2 days
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M
Rating: 1 out of 5
First but especially last time. "Pro" only in the name. Defective equipment upon delivery and customer service not up to par. Return costs at my expense. Customer service: zero
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P
Rating: 1 out of 5
too much waiting, had to be contacted again to know when it would finally be sent, no apology or commercial gesture, more to not wait, as I waited too long, I preferred to keep the shoes that did not fit
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S
Rating: 4 out of 5
Too bad I didn't receive the first email to notify me of the arrival of the package
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E
Rating: 4 out of 5
Very good price. Too bad the delivery is disappointing since I was delivered to a locker other than the one I had chosen.
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F
Rating: 2 out of 5
Package arrived without notice and very late
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M
Rating: 1 out of 5
Package has still not arrived and not delivered
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N
Rating: 2 out of 5
Very fast delivery, inexpensive and good choice of pickup points, but I did not receive the correct package for the 2nd time in 3 orders at Protennis.
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A
Rating: 1 out of 5
Used to wearing Babolat size 41 without any problem, the tennis shoes received are too small. Given this experience, it is not possible to buy by mail order. No credible explanation given for this problem. Furthermore, if the sizes are not standard, you should remedy this by advising a larger size as is done on other sites.
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J
Rating: 1 out of 5
More than 10 days late
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H
Rating: 1 out of 5
Many problems regarding delivery (failure to meet announced dates, lack of communication, false declaration..)
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L
Rating: 4 out of 5
Everything is ok but confusion with the carrier GLS
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H
Rating: 2 out of 5
Shoes ordered in size 45 received size 42.5
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F
Rating: 4 out of 5
If it could improve the information on the status of the shipment and the delivery time
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D
Rating: 1 out of 5
I did not receive my Ares order despite several follow-ups.
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G
Rating: 1 out of 5
I was hoping for a return voucher because the size is too small...
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J
Rating: 1 out of 5
My package was dropped off at a pickup point without me being notified. Impossible to reach the site by phone. Moreover, the rope I bought by the unit was taken from a spool, in short, bad experience!
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C
Rating: 4 out of 5
Perfect
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D
Rating: 1 out of 5
I wanted to make a return and you don't provide any facilities. You don't have a return label and the return costs are so high that it's not worth it.
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V
Rating: 2 out of 5
Disappointing product, the sole of the shoe comes off after 1 use. Customer service does not respond to emails. The transport service is correct.
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M
Rating: 1 out of 5
Package never received. I have been waiting for over 15 days and it seems the fault lies with the transport company that lost the package. In the meantime, a serious company would have sent me a new package rather than making me wait who knows how many more days? I imagine the package will never be found, I will receive nothing and I will have spent money for nothing.
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P
Rating: 2 out of 5
Very long shipping time
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D
Rating: 4 out of 5
Ease of online ordering, user-friendly site; small downside, upon receiving the order, the box was not well sealed! But fortunately, all the ordered items were inside.
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