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A
Rating: 4 out of 5
Very good
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Customer reviews of Protennis
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 3 182 published reviews
Summary of reviews
Protennis consistently delivers fast shipping and reliable delivery times, with many reviews noting items arrive quickly and in good condition, often matching descriptions and sizes. The store also highlights strong customer service and support, described as responsive, business-oriented, and helpful in processing orders, returns, and inquiries. Customers frequently commend the purchasing experience itself, including smooth ordering, clear communication, safe packaging, and efficient refunds when needed. Overall, the store's practical efficiency, accurate product fulfillment, and supportive staff emerge as clear strengths.
Reviews 1, 2 and 4 stars
Reset filtersN
Rating: 4 out of 5
Very good price and quick stringing of the rackets despite the holiday season. I did, however, take off one star because I had asked for 2 different strings and the deposit went through the roof!!!! But Pro Tennis customer service was responsive and I recommend this site.
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M
Rating: 4 out of 5
Great product at a good price! Delivery as directed
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C
Rating: 1 out of 5
Package promised for Christmas, it's December 26, I have no news despite 3 broken delivery promises from UPS.
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Response from Protennis
Hello Cécile,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that your package did not arrive as expected. We understand your frustrations regarding the delivery delays and assure you that we are doing everything we can to ensure that everything goes smoothly in the future.
Best regards,
The Protennis team
Thank you for taking the time to share your experience. We are sincerely sorry to hear that your package did not arrive as expected. We understand your frustrations regarding the delivery delays and assure you that we are doing everything we can to ensure that everything goes smoothly in the future.
Best regards,
The Protennis team
L
Rating: 2 out of 5
Racket as described, but delivery to the UPS sorting center 40 klm round trip from my home whereas the point chosen was close to my home, why?
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J
Rating: 4 out of 5
Good products but not so good delivery by ups with multiple postponements and change of relay point.
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D
Rating: 4 out of 5
The delivery took too long compared to what is advertised.
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S
Rating: 1 out of 5
Negative the package was not delivered bad
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M
Rating: 4 out of 5
Purchase with no problem Top delivery I recommend
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A
Rating: 1 out of 5
To flee! order supposed to be dispatched under 24h, was sent with + of one month of delay! the customer service does not even answer the messages!
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Response from Protennis
Hello Apolline,
Thank you for your feedback, and we are sincerely sorry to hear about your disappointing experience. The situation you describe does not meet our quality standards. We are doing our best to improve our service and we are committed to addressing any requests you may have.
Best regards,
The Protennis team
Thank you for your feedback, and we are sincerely sorry to hear about your disappointing experience. The situation you describe does not meet our quality standards. We are doing our best to improve our service and we are committed to addressing any requests you may have.
Best regards,
The Protennis team
P
Rating: 1 out of 5
Racket was not strung as specified
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G
Rating: 4 out of 5
The goods are in order. Delivery was a little late.
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S
Rating: 4 out of 5
complicated parcel tracking!
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C
Rating: 4 out of 5
fast delivery -
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A
Rating: 4 out of 5
A little long at first, but overall good.
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P
Rating: 4 out of 5
Very satisfied
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O
Rating: 4 out of 5
good service
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M
Rating: 4 out of 5
All right!
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D
Rating: 4 out of 5
Racket well received despite the delay due to Black Friday. They are contactable if needed, which is reassuring. I take one star off for the choice of delivery person for which it is obligatory ups and if no one was in front of the store it would have left like that even though a sign said to knock for parcels.
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C
Rating: 4 out of 5
Racket well received, but I tried to contact the store to ask for more information, but I couldn't get it.
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R
Rating: 1 out of 5
Bad experience, I got two dx shoes, and after a week after the mistake they asked me to return the order. Only when it arrives to them they make me the payment. Result after 2 weeks after the order I have neither the money nor the shoes
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V
Rating: 2 out of 5
Despite the very small compensation, I was very disappointed with the delay of more than a week in receiving my order because it was for a birthday party for a 7 year old child.
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M
Rating: 1 out of 5
I would like to cancel the order, it was for a gift I wanted to give on time for delivery.
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M
Rating: 4 out of 5
I bought a pair of protennis shoes and the transaction went off without a hitch. A size error on my part was quickly corrected before shipping, and the response to my request was fast and efficient. The only downside was that the item was advertised as available and deliverable in 48 hours, but a supplier problem at the outset delayed shipment by 7 days. I will certainly recommend the site again!
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J
Rating: 2 out of 5
Very good value for money, but they took much longer than expected and did not warn us, when we decided to get our money back, two days later they said that the merchandise had already left.
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Response from Protennis
Hello,
Thank you for your comments, which help us to improve our services.
We apologize that we did not receive your email in time.
We hope that your order will bring you all the satisfaction you expected.
Best regards,
The ProTennis Team
Thank you for your comments, which help us to improve our services.
We apologize that we did not receive your email in time.
We hope that your order will bring you all the satisfaction you expected.
Best regards,
The ProTennis Team
H
Rating: 4 out of 5
the parcel was not delivered to the chosen relay point ! Otherwise everything is perfect
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D
Rating: 4 out of 5
Fast delivery, but the package could not be dropped off at the first UPS point. Had to change one.
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E
Rating: 4 out of 5
CLEAR
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A
Rating: 1 out of 5
Return shipping at our expense
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Response from Protennis
Hello Alex,
Y
Rating: 1 out of 5
I ordered a product that was not available, I really wanted it! They sent me an email to apologize and to see if I would like to change it, I preferred to call directly on your number but for 48 hours no one picked up, several attempts to change the product and finally I receive another email from the provider who sends the packages to tell me that the package has already been sent, without any confirmation that this has been done. In short, I received my products but the whole experience was not satisfactory.
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Response from Protennis
Hello Youssef,
P
Rating: 4 out of 5
Fine
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J
Rating: 4 out of 5
4/5
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N
Rating: 4 out of 5
Thank you very much for your excellent service.
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R
Rating: 4 out of 5
Second order on this site, Head tennis shoes received almost 1 month after order following a delay from their supplier for which I received no communication without contacting them. Product OK with a few very slight defects but very interesting price.
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L
Rating: 4 out of 5
The shipment was a bit long (2 weeks) but the price and the product are there!
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F
Rating: 4 out of 5
Forget the first order which was stolen from me, satisfied with my second order, I would have liked to have a commercial gesture for my 2 trips for nothing.
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J
Rating: 2 out of 5
Order expected in 48/72 hours, received after a week, customer service almost unreachable (25 calls to get someone) answer, the supplier is late it's not our fault ... no apology, no offer, no gift of delay ... The prices may be lower than elsewhere, the rest leaves something to be desired
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S
Rating: 4 out of 5
The item delivered was perfect, but there was a delivery problem. The deliveryman said he had come to my house, but I didn't move and didn't see him, so I had to go and collect my parcel from a transport company.
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M
Rating: 4 out of 5
Very good follow-up. Short delivery time.
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G
Rating: 4 out of 5
order well received
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