The online store Protennis excels in providing fast delivery, with many customers noting that items arrive as described and within the promised timeframes, often exceeding expectations. The competitive pricing is frequently highlighted, making it an appealing choice for shoppers looking for value. Product quality also receives commendations, with customers expressing satisfaction with their purchases, particularly mentioning the shoes and rackets as meeting their specifications.
After receiving the parcel, you realize that it does not suit you, you will have to pay for the return yourself. in my case 15 euros
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Response from Protennis
Hello Daniel, we are sorry that the parcel did not suit you. We understand your disappointment and we are sorry for the return costs but this is specified in our GTC. The choice of return is of course up to you, we do not impose anything.
Yours faithfully
The ProTennis team
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georges H.
Rating: 2 out of 5
following a purchase from 10/01/2024
hello, it's a pity that it took longer than usual and especially that my selection for delivery was not respected! Chronopost changed the location (further away and not very accessible by transport).
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Response from Protennis
Hello Georges, I'm sorry to hear that your experience with Chronopost's delivery service did not live up to your expectations. We are constantly working, as they are, to improve our services and I will pass on your comment in order to find a solution to avoid such inconveniences in the future. Thank you for your constructive feedback.
Sincerely, Loulia from the Protennis team.
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Christophe N.
Rating: 4 out of 5
following a purchase from 15/01/2024
Super
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CARTON F.
Rating: 4 out of 5
following a purchase from 10/01/2024
With the exception of a slight delay in delivery, this was compliant.
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SYLVIE G.
Rating: 4 out of 5
following a purchase from 14/01/2024
Items conform but the relay offered for mid-season was no longer active for 8 months, so I had to pick up my order from another relay 3 days late...
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Benjamin B.
Rating: 1 out of 5
following a purchase from 13/01/2024
After receiving my tennis shoes, an email was sent to Protennis for information. I'm still waiting for a reply.
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Response from Protennis
Hello, We are very sorry that the pair of shoes you have chosen does not suit you. Unfortunately we have not received an email from you, we have searched our database, either by email or on the contact section of our website, we have no email in your name. Once again, we apologize for any inconvenience this may have caused you, and hope you enjoy your future experience with us.
Sincerely yours, the ProTennis team.
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karim D.
Rating: 4 out of 5
following a purchase from 11/01/2024
very good experience the article corresponds in all points and delivery in a time more than reasonable
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Ãngel C.
Rating: 4 out of 5
following a purchase from 24/12/2023
Very good . Satisfied with the service
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Frederich C.
Rating: 2 out of 5
following a purchase from 01/01/2024
Error on my part on the order, certainly, but no commercial gesture of resumption of the racket knowing that I would have bought several after the test of this one.
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Response from Protennis
Hello, as indicated in our terms and conditions, products that have been used cannot be taken back. Only products in their original condition may be returned for exchange or refund. Thank you for your understanding, the ProTennis team
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Rachid L.
Rating: 1 out of 5
following a purchase from 29/12/2023
The delivery process was time-consuming and I have not yet received my package
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Dominique B.
Rating: 1 out of 5
following a purchase from 12/12/2023
I never received my order, I phoned, sent two emails, no answer. I will never order from this site again. And as the president of a tennis club, I'm extremely disappointed.
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Ivan V.
Rating: 4 out of 5
following a purchase from 17/12/2023
Nice service, thanks. It would be helpful to inform the customer that delivery will take +/- a week.
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Cédric D.
Rating: 4 out of 5
following a purchase from 15/12/2023
Delivery time longer than expected, but otherwise RAS!
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PATRICIA L.
Rating: 4 out of 5
following a purchase from 18/12/2023
Very good site
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Alexandra S.
Rating: 1 out of 5
following a purchase from 13/12/2023
I did not receive the bag
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Response from Protennis
Hello,
We explained the situation by e-mail concerning your order. The delivery of your parcel encountered a few problems beyond our control. You ended up asking for a refund of your order, which we did. We hope to see you soon on our website. Sincerely yours, the ProTennis team
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Laurent M.
Rating: 1 out of 5
following a purchase from 14/12/2023
Order error
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Response from Protennis
Hello, We're very sorry about this error. Please do not hesitate to contact our customer service department in the future. Sincerely yours, The ProTennis team
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Isabelle T.
Rating: 2 out of 5
following a purchase from 13/12/2023
Not delivered to the right place
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Response from Protennis
Hello Isabelle, unfortunately we have no control over the delivery of the parcel, Chronopost took the initiative to change the delivery point because the point initially chosen was unavailable. Please do not hesitate to contact us if you have any further questions. Thank you for your confidence.
Yours faithfully
The ProTennis team
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Corinne B.
Rating: 4 out of 5
following a purchase from 10/12/2023
Guaranteed delivery tracking
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Thorsten R.
Rating: 1 out of 5
following a purchase from 02/12/2023
Nie mehr mit dem Händler! Paket ist nicht angekommen und Geld ist weg! Betrug!
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Response from Protennis
Hello, we are sorry, but we cannot understand your dissatisfaction and your opinion. We sent your parcel quickly, but in the shipment tracking we see that you refused to receive the parcel. Your parcel was therefore returned to us and we refunded your money on the same day. We have refunded the amount to the same payment method you used to pay us. Thank you for contacting us again if you need to. The ProTennis team
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Gabriel T.
Rating: 4 out of 5
following a purchase from 24/11/2023
Delivery a little long, but good price
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guillaume B.
Rating: 4 out of 5
following a purchase from 30/11/2023
Package received on time and in good condition
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Herve O.
Rating: 4 out of 5
following a purchase from 25/11/2023
Super
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Jonathan B.
Rating: 1 out of 5
following a purchase from 26/11/2023
A real pain to get the parcel, relay point not respected, shameful.
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Response from Protennis
Hello Mr Bilger, we apologize for your dissatisfaction. Unfortunately, we are not responsible for the change of relay point, as once the parcel has been handed over to the carrier, we have no control over the routing and delivery of your parcel. We will pass on the information to our carrier so that this does not happen again in the future. We remain at your disposal if necessary. Sincerely, the ProTennis team
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Julie L.
Rating: 2 out of 5
following a purchase from 28/11/2023
A little disappointed with this site. 1st order placed but shoes received are too small. Returns at our expense. Exchange requests take longer to process, we are encouraged to place a new order to get the next size up but we have to pay shipping again. I wouldn't repeat the experience. It's a pity because the shoes are of good quality.
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Response from Protennis
Hello Julie, thank you for your review. We are very sorry that your first experience on our site did not live up to your expectations. We take your comments into account and are constantly working to improve our service. We look forward to satisfying you on your next visit to Protennis. Please do not hesitate to contact us should you require any assistance. We look forward to hearing from you. Sincerely, the Protennis team.
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Arlette M.
Rating: 4 out of 5
following a purchase from 26/11/2023
Well received (pick up only), surprised that the rope was not in its original closed pouch (seen on Site).
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JEAN LUC R.
Rating: 4 out of 5
following a purchase from 25/11/2023
I received the racket quickly and was pleased with my purchase right from the start.
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Vang-Tchong L.
Rating: 2 out of 5
following a purchase from 25/11/2023
The prices are correct when they are on special offer, but when it comes to returns, which are at the customer's expense, this needs to be reviewed!
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Response from Protennis
Hello Vang-tchong, thank you for your review of Protennis.
We are aware that return shipping costs can be an inconvenience for our customers. However, this is clearly specified in our T&Cs. We sincerely appreciate your feedback and hope you will continue to take advantage of our promotional offers. Thank you for your confidence and see you soon on Protennis.
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Tommaso Z.
Rating: 4 out of 5
following a purchase from 24/11/2023
Satisfied with my purchase!
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Yann W.
Rating: 4 out of 5
following a purchase from 24/11/2023
Fast delivery Responsive, attentive customer service Please note that we are responsible for any returns (in this case, a problem with the size).
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JEAN FRANCOIS G.
Rating: 4 out of 5
following a purchase from 20/11/2023
good, RAS
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ALEXANDRE M.
Rating: 1 out of 5
following a purchase from 19/11/2023
Delivery in more than a week and no information before contacting the seller.
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Response from Protennis
Hello Alexandre, thank you for sharing your feedback with us. We are sorry for the longer than expected delivery time and for the lack of information provided. We take your feedback into account and are working hard to improve our delivery service to provide you with a better shopping experience in the future. We look forward to serving you again in the future. Thank you for your understanding. The ProTennis team
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Damien V.
Rating: 4 out of 5
following a purchase from 17/11/2023
Delivery one week after order. A little longer than the 24/48h advertised. Otherwise nice promotional prices and clear ordering.
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Response from Protennis
Hello, thank you for your feedback, which will help us improve day by day. We are very sorry for the delay but it was due to the stringing of your racket. One of our stringers was ill and this unfortunately delayed the stringing of our snowshoes. We wish you a wonderful day and hope to see you again on our site. Sincerely yours, the ProTennis team
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JOEL E.
Rating: 4 out of 5
following a purchase from 21/11/2023
Delivery on time Attractive price
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Marc M.
Rating: 1 out of 5
following a purchase from 19/11/2023
Still haven't received the parcel. Catastrophic experience
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Response from Protennis
Hello, we're very sorry to hear about the problem you've had with your parcel. We managed to send you your parcel the day after you placed your order, but unfortunately it was lost by the carrier. We sent it back to you once it had been returned to us. Once again, we would like to apologize for this problem, which was beyond our control, and we hope to see you again on our website. Sincerely yours, the ProTennis team
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Remi L.
Rating: 4 out of 5
following a purchase from 15/11/2023
Product conforms and arrived well but in 5 working days instead of the 2-3 announced.
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manuel C.
Rating: 1 out of 5
following a purchase from 16/11/2023
no parcel received
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Response from Protennis
Hello Manuel, we are surprised by your review dated 01/12/2023 as your parcel was indicated as delivered on 30/11/2023 at a relay point. If you would like to discuss this, please do not hesitate to contact us by e-mail. Sincerely yours, the Protennis team.
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Laurent G.
Rating: 4 out of 5
following a purchase from 16/11/2023
Nickel
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ROMUALD A.
Rating: 1 out of 5
following a purchase from 13/11/2023
Damaged parcel (broken box), I hope the rope will not be weakened. Not respectful at all. Disappointing.
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Response from Protennis
Hello Romuald, thank you for your feedback. We are sorry that your package arrived damaged, we do everything possible to ensure that our products are delivered in perfect condition but unfortunately sometimes with transport these can suffer shocks beyond our control. We hope that the rope is not damaged and apologize for the inconvenience. Sincerely, The Protennis team.
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Jean-Sébastien B.
Rating: 2 out of 5
following a purchase from 13/11/2023
The description stated that there was room for 2 snowshoes in the bag, but I can only fit one snowshoe in the sheath supplied...
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Response from Protennis
Hello, product information is provided directly by the Babolat brand. We are sorry to hear that the product did not meet your requirements, we will pass on the information to the brand. Sincerely, The ProTennis team
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Stephane P.
Rating: 1 out of 5
following a purchase from 13/11/2023
Poor quality shoes... very disappointed
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Response from Protennis
Hello Stéphane, I'm sorry you were disappointed by the quality of the shoes on our Protennis site. This may have been due to a manufacturing defect. Your satisfaction is our priority and we take note of your feedback. We hope that you will be able to find the right shoe for your next purchase. Please do not hesitate to contact us by e-mail if necessary. Kind regards, The Protennis team.
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