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D
Rating: 1 out of 5
More than two weeks of waiting when the delivery was 24/48h, in addition to ignoring my emails. I neither recommend it nor will I use it again.
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Customer reviews of Protennis
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 3 010 published reviews
Summary of reviews
The online store Protennis excels in providing fast delivery, with many customers noting that items arrive as described and within the promised timeframes, often exceeding expectations. The competitive pricing is frequently highlighted, making it an appealing choice for shoppers looking for value. Product quality also receives commendations, with customers expressing satisfaction with their purchases, particularly mentioning the shoes and rackets as meeting their specifications.
Reviews 1, 3 and 4 stars
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Rating: 1 out of 5
I have not received the order
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M
Rating: 1 out of 5
Unfortunately received the wrong item
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D
Rating: 3 out of 5
I received only one package but you charged me for 2 shipments. I did not receive a response to my email notifying about the situation
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F
Rating: 1 out of 5
Delivery said (24h), I received it more than a week later
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P
Rating: 4 out of 5
I did not purchase because I was sent the wrong product, but the after-sales service, although via email, was immediate and efficient and the refund of the amount paid occurred in a short time. Congratulations!
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R
Rating: 3 out of 5
Order received perfectly but after 3 weeks.
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T
Rating: 3 out of 5
I can only speculate, but the shoe feels poorly made and is, in my opinion, not suitable for the ash court. Either poorly made, a design flaw, fake, or my mistake.
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M
Rating: 3 out of 5
No free return, I also received two different messages regarding this, one says that I have to pay for the return myself, the second said they would send a postman, who really did not arrive. Ultimately, they deducted 7 € from the refund. Otherwise, fast delivery, communication was good but not completely clear.
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H
Rating: 3 out of 5
Most other sites have a return voucher in case of product exchange
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G
Rating: 3 out of 5
Item indicated in stock when it was not, otherwise fast and careful delivery
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J
Rating: 1 out of 5
There is no return label and I have to pay for shipping to France. A shame
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M
Rating: 4 out of 5
Serious customer service
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F
Rating: 4 out of 5
Very good
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S
Rating: 3 out of 5
The prices are extremely competitive. Delivery side is more debatable. Dented ball tube and opened overgrip package.
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G
Rating: 1 out of 5
Slow delivery The same repeated reminder email No one on the phone
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L
Rating: 3 out of 5
They do not have a return service, which is at the customer's expense. Therefore, returning an item costs more than double the shipping fees compared to its value.
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D
Rating: 1 out of 5
I give my main address for delivery and it ends up in Nîmes
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M
Rating: 1 out of 5
Very little flexibility for returns
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E
Rating: 4 out of 5
Everything went well. Thank you.
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F
Rating: 4 out of 5
It's a shame that DPD delivers the chosen relay at 7:32 AM while it opens at... 11 AM; that DPD then chooses another relay without consulting the recipient and thus delays the delivery by two days...
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G
Rating: 1 out of 5
I made this order to get the balls but in the end they were canceled for me while I have friends who received them. I am very disappointed.
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C
Rating: 3 out of 5
DELIVERY PROBLEM
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L
Rating: 3 out of 5
Did not bring a case
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E
Rating: 4 out of 5
Good price. The shipping is not that fast, at least when the racket can be shipped.
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C
Rating: 3 out of 5
I would have liked to return the shoes because they were not the right size but unfortunately I no longer had the labels. Too bad
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S
Rating: 1 out of 5
The shoes we bought show defects. Protennis does everything to avoid helping us further. Is it a counterfeit item? First and last time for protennis then.
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P
Rating: 4 out of 5
Order arrived quickly but not at the relay point I had initially chosen.
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M
Rating: 4 out of 5
good
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N
Rating: 1 out of 5
The reel arrived completely BROKEN!!!
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C
Rating: 4 out of 5
Good
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F
Rating: 4 out of 5
Order conforms to the photos
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T
Rating: 1 out of 5
The size does not fit. The 45 is too big, while I have always worn 45 in all other brands…
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L
Rating: 1 out of 5
Fees paid for 24h/48h delivery. Delivery after 8 days following a reminder.
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C
Rating: 1 out of 5
The delivery time is long, I went abroad without being able to retrieve my order on time, today I don't know where my order is
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G
Rating: 4 out of 5
Fast, professional, it would definitely deserve 5 stars, but I take away just one star because the support phone number never answers, it's a shame, it gives, wrongly, a bad image of the site.
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S
Rating: 1 out of 5
very difficult communication and significantly exceeded delivery time.
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S
Rating: 1 out of 5
Disaster! Catastrophic return process unsuitable for people selling clothing and shoes with variable sizes. First and last experience
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S
Rating: 4 out of 5
Very fast shipping.
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S
Rating: 3 out of 5
Disappointed by the return policy
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