Customer reviews of Protennis

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9,3 /10
Overall rating: 9,3 out of 10
Based on 3 010 published reviews
5 2 577 86% 4 155 5% 3 68 2% 2 56 2% 1 154 5%

Summary of reviews

The online store Protennis excels in providing fast delivery, with many customers noting that items arrive as described and within the promised timeframes, often exceeding expectations. The competitive pricing is frequently highlighted, making it an appealing choice for shoppers looking for value. Product quality also receives commendations, with customers expressing satisfaction with their purchases, particularly mentioning the shoes and rackets as meeting their specifications.

Reviews 1, 3 and 4 stars

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Damien V.
Rating: 4 out of 5
following a purchase from 17/11/2023
Delivery one week after order. A little longer than the 24/48h advertised. Otherwise nice promotional prices and clear ordering.
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Response from Protennis
Hello, thank you for your feedback, which will help us improve day by day. We are very sorry for the delay but it was due to the stringing of your racket. One of our stringers was ill and this unfortunately delayed the stringing of our snowshoes. We wish you a wonderful day and hope to see you again on our site. Sincerely yours, the ProTennis team
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MAXIMILIAN C.
Rating: 3 out of 5
following a purchase from 22/11/2023
Return policy unfortunately very difficult.
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Response from Protennis
Hello, we are sorry that you find our return policy difficult. You can find all the information you need on our frequently asked questions page. We wish you an excellent day and hope to see you soon on our site. Best regards, the ProTennis team
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JOEL E.
Rating: 4 out of 5
following a purchase from 21/11/2023
Delivery on time Attractive price
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Marc M.
Rating: 1 out of 5
following a purchase from 19/11/2023
Still haven't received the parcel. Catastrophic experience
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Response from Protennis
Hello, we're very sorry to hear about the problem you've had with your parcel. We managed to send you your parcel the day after you placed your order, but unfortunately it was lost by the carrier. We sent it back to you once it had been returned to us. Once again, we would like to apologize for this problem, which was beyond our control, and we hope to see you again on our website. Sincerely yours, the ProTennis team
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Remi L.
Rating: 4 out of 5
following a purchase from 15/11/2023
Product conforms and arrived well but in 5 working days instead of the 2-3 announced.
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manuel C.
Rating: 1 out of 5
following a purchase from 16/11/2023
no parcel received
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Response from Protennis
Hello Manuel, we are surprised by your review dated 01/12/2023 as your parcel was indicated as delivered on 30/11/2023 at a relay point. If you would like to discuss this, please do not hesitate to contact us by e-mail. Sincerely yours, the Protennis team.
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Laurent F.
Rating: 3 out of 5
following a purchase from 19/11/2023
Correct
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Response from Protennis
Thank you Laurent for your feedback. We are pleased that our Protennis site was able to meet your expectations in a satisfactory manner. Thank you again for your confidence, and see you soon on Protennis.
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Patrick G.
Rating: 3 out of 5
following a purchase from 18/11/2023
Fast delivery Product conforms Payment easy to use
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Response from Protennis
Thank you for your feedback, Patrick. We are delighted that you appreciated the speed of delivery, the conformity of the product and the simplicity of payment on our Protennis site. We are constantly working to provide quality service to our customers. We wish you an excellent day! The ProTennis team
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Laurent G.
Rating: 4 out of 5
following a purchase from 16/11/2023
Nickel
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OLIVIER B.
Rating: 3 out of 5
following a purchase from 11/11/2023
Delay of more than one week not announced on the site at the time of purchase.
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Response from Protennis
Hello OLIVIER, thank you for your review of our Protennis website. We apologize for the longer-than-expected delivery time. We will do our best to improve our communication on this subject in the future. Your feedback is invaluable to us as it helps us to continually improve. Thank you again and have a nice day! The ProTennis team
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ROMUALD A.
Rating: 1 out of 5
following a purchase from 13/11/2023
Damaged parcel (broken box), I hope the rope will not be weakened. Not respectful at all. Disappointing.
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Response from Protennis
Hello Romuald, thank you for your feedback. We are sorry that your package arrived damaged, we do everything possible to ensure that our products are delivered in perfect condition but unfortunately sometimes with transport these can suffer shocks beyond our control. We hope that the rope is not damaged and apologize for the inconvenience. Sincerely, The Protennis team.
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Stephane P.
Rating: 1 out of 5
following a purchase from 13/11/2023
Poor quality shoes... very disappointed
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Response from Protennis
Hello Stéphane, I'm sorry you were disappointed by the quality of the shoes on our Protennis site. This may have been due to a manufacturing defect. Your satisfaction is our priority and we take note of your feedback. We hope that you will be able to find the right shoe for your next purchase. Please do not hesitate to contact us by e-mail if necessary. Kind regards, The Protennis team.
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pierre D.
Rating: 4 out of 5
following a purchase from 02/11/2023
Delivery delayed by supply problems at your supplier. Glad to have received what was ordered. And responsive service my email question was answered quickly.
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Jino B.
Rating: 1 out of 5
following a purchase from 08/11/2023
Very disappointed by this order. This is not the first time we have ordered from them. We ordered ropes. Not only were they not delivered in their original packaging, but they were the wrong length. (11.50m instead of the normal 12 or 12.20m). Shameful for a site like this.
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Response from Protennis
Hello Jino, we're sorry to hear that your order did not meet your expectations. We apologize for this error and assure you that we are doing everything we can to improve our service and customer satisfaction. We hope you will give us the opportunity to demonstrate our commitment to quality and customer satisfaction with your next purchase. Thank you for your confidence and have a nice day.
The ProTennis team
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philippe M.
Rating: 4 out of 5
following a purchase from 31/10/2023
Very responsive in terms of order preparation and delivery.
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Joel P.
Rating: 4 out of 5
following a purchase from 13/10/2023
A little long, but problem satisfactorily solved
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JEROME N.
Rating: 4 out of 5
following a purchase from 26/10/2023
Shoes arrived ahead of schedule, well packaged, conform to a6the order.
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