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R
Rating: 3 out of 5
Delayed delivery without any information on when it can be delivered.
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Customer reviews of Protennis
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 3 182 published reviews
Summary of reviews
Protennis consistently delivers fast shipping and reliable delivery times, with many reviews noting items arrive quickly and in good condition, often matching descriptions and sizes. The store also highlights strong customer service and support, described as responsive, business-oriented, and helpful in processing orders, returns, and inquiries. Customers frequently commend the purchasing experience itself, including smooth ordering, clear communication, safe packaging, and efficient refunds when needed. Overall, the store's practical efficiency, accurate product fulfillment, and supportive staff emerge as clear strengths.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Perfect article, well packaged, but no possibility to track the delivery
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G
Rating: 4 out of 5
I would have given 5 stars if there hadn't been delivery delays, this is the second time I order a Tecnifibre product and each time there is a delay even though the items are in stock
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A
Rating: 1 out of 5
The ordered item does not do the job, does not maintain the pressure of 28psi for 3 Padel balls and after an hour it drops to 0psi, very disappointed...
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J
Rating: 4 out of 5
Very good responsiveness
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A
Rating: 3 out of 5
Products at a great price. However, shipping is a disaster! I ordered and paid on January 6th and received it 10 days later, on January 16th. It took too long. The important thing is that I received it, but the competition delivers much faster. Definitely faster.
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T
Rating: 1 out of 5
Connection problem on the site to make the return
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F
Rating: 1 out of 5
Scandalous delays. Proactivity for information or solutions close to zero.
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C
Rating: 1 out of 5
The wait is way too long between what is announced on the site and what actually happens. The same opinion from a friend yesterday who placed an order with tennis equipment, she took two weeks to receive her package. It was my first purchase with you and I think it will be the last. Have a good day Coraline Laurent
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Y
Rating: 4 out of 5
Very good
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R
Rating: 1 out of 5
Delivery time of 10 days is way too long for competitive use
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L
Rating: 1 out of 5
The shorts received did not match the description, I returned them and I am waiting for the refund
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A
Rating: 3 out of 5
Overall satisfied even though the order was received after 10 days...
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C
Rating: 4 out of 5
At first, no communication about the delivery delay. But once contacted, the customer service was responsive, merchandise arrived quickly and in good condition. Second order without any real issues. Just need to improve customer communication, so that it is anticipated and not forced.
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F
Rating: 4 out of 5
Perfect, the site took my comments into account.
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C
Rating: 1 out of 5
Very bad service. They do not meet the delivery in 24/48 hours, it's false. Ten days waiting for delivery still.
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E
Rating: 1 out of 5
Delivery time too long
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L
Rating: 3 out of 5
Order placed on Thursday, December 18 at 8:30 AM. Order shipped on Tuesday, December 23. Package arrived on Tuesday, December 30. We are very far from the 24/48 hours displayed on the site.
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J
Rating: 1 out of 5
Order placed on December 16 and received after the Christmas holidays. I would have liked a commercial gesture or a discount for a future order.
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A
Rating: 1 out of 5
I ordered a pair of shorts and a t-shirt but I did not receive the shorts. I made a complaint about my order, I am waiting for a response.
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J
Rating: 4 out of 5
All ok
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M
Rating: 1 out of 5
Did not arrive on time
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C
Rating: 1 out of 5
This racket was a gift and is still delayed, it hasn't arrived yet
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S
Rating: 4 out of 5
The racket took a little longer than expected to arrive but in time for Christmas.
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Y
Rating: 1 out of 5
Package received
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R
Rating: 4 out of 5
All good
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S
Rating: 1 out of 5
Nothing against pro tennis but the GLS delivery person is completely lost and incompetent I'm still waiting for my package
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S
Rating: 4 out of 5
Fast reception even though no date / deadline is announced at the order. Package arrived damaged
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G
Rating: 4 out of 5
Everything perfect
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G
Rating: 1 out of 5
The side of the box is torn open, not really happy with this first experience, not sure about recommending
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K
Rating: 1 out of 5
My son used his squash racket at a training session and it broke on the first hit. Is it guaranteed?
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F
Rating: 3 out of 5
Not satisfied
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C
Rating: 4 out of 5
Very satisfied with my purchase - the ability to customize the stringing is a big plus - I take away 1 star because I requested 4 knots and received my racket with a 2 knot stringing - it's not super impactful but I would have liked to test the 4 knots.
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E
Rating: 4 out of 5
Easy online purchase at a very competitive price. Hard to understand whether to add a string or not at the time of purchase.
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N
Rating: 4 out of 5
Great
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G
Rating: 4 out of 5
Satisfied with the order but too bad some items are missing. Delivery OK
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I
Rating: 4 out of 5
Hello, I am satisfied with the quality of the product (Nike men's tennis jacket). However, I fear that the size may be too large; I indeed chose XL which is the usual size of the person to whom I am giving this gift, but it seems that it is really wide. Since this is a Christmas gift and considering the current unavailability of a size L, will it be possible to exchange the product beyond the indicated 14-day period on your site if the size does not fit? Thank you very much for your response. Best regards, Isabelle ALLOT
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V
Rating: 1 out of 5
Fatal, the shoes were too big for me and you offered no facility for their exchange or return, I had to pay 26€ at the post office to return them. I will not buy anything here again.
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R
Rating: 1 out of 5
I wanted to cancel part of the shipment and it was not possible
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J
Rating: 1 out of 5
Very expensive. High prices
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