Customer reviews of Protennis

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 3 182 published reviews
5 2 724 86% 4 161 5% 3 68 2% 2 60 2% 1 169 5%

Summary of reviews

Protennis consistently delivers fast shipping and reliable delivery times, with many reviews noting items arrive quickly and in good condition, often matching descriptions and sizes. The store also highlights strong customer service and support, described as responsive, business-oriented, and helpful in processing orders, returns, and inquiries. Customers frequently commend the purchasing experience itself, including smooth ordering, clear communication, safe packaging, and efficient refunds when needed. Overall, the store's practical efficiency, accurate product fulfillment, and supportive staff emerge as clear strengths.

Reviews 1, 3 and 4 stars

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B
Bárbara I.
Rating: 1 out of 5
following a purchase from 02/06/2025
I placed the order with a guest account, I want to change the size and I can't get anyone to tell me how I can do it.
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C
Clemence W.
Rating: 1 out of 5
following a purchase from 02/06/2025
No returns no refunds because the racket was unboxed. We realized that the racket was junior when unboxing it. But no possibility of returns. Thank you...
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B
Bruno G.
Rating: 4 out of 5
following a purchase from 29/05/2025
A small delay regarding the shipment was all good
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Valerie B.
Rating: 1 out of 5
following a purchase from 28/05/2025
the tennis bag is really very small. It was not indicated like this on the website. It was shown with a racket inserted and here there isn't even room for a children's racket. Now I can return it and bear the cost of the return myself.
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F
Fabrice B.
Rating: 1 out of 5
following a purchase from 31/05/2025
Size e does not correspond to the one ordered. Return of the product
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Paolo T.
Rating: 4 out of 5
following a purchase from 30/05/2025
Product compliant
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C
Christelle G.
Rating: 4 out of 5
following a purchase from 25/05/2025
Very good shoes
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Maud T.
Rating: 1 out of 5
following a purchase from 15/05/2025
I was charged twice the amount of my order, no response to my email, impossible to reach them by phone.
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Iván V.
Rating: 4 out of 5
following a purchase from 21/05/2025
He arrived 2 days late
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Emilie L.
Rating: 1 out of 5
following a purchase from 22/05/2025
The return procedure is complicated.
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Benjamin M.
Rating: 3 out of 5
following a purchase from 16/05/2025
Very happy. Tennis shoes are great.
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Thierry L.
Rating: 1 out of 5
following a purchase from 07/05/2025
Hello my order was forgotten after a week I called back to get my racket
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Liudmila Z.
Rating: 1 out of 5
following a purchase from 12/05/2025
Slow
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C
Christophe L.
Rating: 3 out of 5
following a purchase from 12/05/2025
Delivery service not up to the site
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F
Francesco R.
Rating: 4 out of 5
following a purchase from 12/05/2025
Very good, product matched the description, very good packaging, very fast processing, fast shipping, can recommend
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Simona B.
Rating: 4 out of 5
following a purchase from 13/05/2025
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Karine L.
Rating: 1 out of 5
following a purchase from 12/05/2025
I filed a complaint because the bag was scratched and it's a gift that I am going to give. As a response for the moment from the complaint service
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Response from Protennis
Hello,

We are sincerely sorry to hear the news that the bag you received has scratches.

We provided you with a response on 23/05 by email.

Awaiting your reply,

The ProTennis team
J
Jean E.
Rating: 4 out of 5
following a purchase from 10/05/2025
Everything went perfectly
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Otto H.
Rating: 3 out of 5
following a purchase from 30/04/2025
Package received crushed but racket intact, as mentioned in my email, you should review your packaging to better protect the ordered products.
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Frederic F.
Rating: 4 out of 5
following a purchase from 03/05/2025
Good
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R
Reda L.
Rating: 1 out of 5
following a purchase from 06/05/2025
I am still waiting for the refund of the amount for the item you did not deliver to me. Please confirm as soon as possible.
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Olivier V.
Rating: 3 out of 5
following a purchase from 07/05/2025
Discount on racket OK, stringing not satisfactory
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Pierre-Adrien R.
Rating: 4 out of 5
following a purchase from 06/05/2025
Very good, fast delivery in good condition
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Boris C.
Rating: 4 out of 5
following a purchase from 04/05/2025
Good products, fast delivery
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Claude B.
Rating: 1 out of 5
following a purchase from 23/04/2025
I am very disappointed, I have not received my order, and more than 15 days have passed since my order.
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Jean-Christophe Q.
Rating: 1 out of 5
following a purchase from 20/04/2025
The delivery person did not ring the bell on the day of delivery. He just threw a piece of paper on the ground. Two days of unnecessary waiting for a pair of sneakers that should follow the players abroad!
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Stephane M.
Rating: 1 out of 5
following a purchase from 22/04/2025
WEBSITE TO AVOID!!!! THEY DO NOT UPDATE THEIR UPS PICKUP POINT, RESULTING IN LOST PACKAGE AND NO REFUND FROM PROTENNIS!!!! AVOID!!!!
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D
Damien M.
Rating: 3 out of 5
following a purchase from 19/04/2025
Item as described, it was a pair of Nike shoes but disappointed because I think someone has already worn them at least once... they are not damaged but the soles underneath were dirty as if they had been worn outside...
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Vincent C.
Rating: 1 out of 5
following a purchase from 18/04/2025
An order placed on the 18th and received on April 29th! The delivery person only took charge of the package on Tuesday (order placed 3 days before). UPS changed pickup points 3 times and I had to pick up my package 15km from my home. Very disappointed.
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C
Charaf M.
Rating: 1 out of 5
following a purchase from 17/04/2025
Not at all satisfied with customer service. Not at all commercial practices regarding the promotional code that was assigned to me as compensation for the current promotion that I missed. The code was initially cumulative and as soon as I sent an email to ask if it was, it suddenly became non-cumulative. Moreover, it was deactivated even though I haven't even returned my product yet. Really very disappointed with customer service.
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R
Romuald G.
Rating: 4 out of 5
following a purchase from 08/03/2025
A problem with my order because sneakers were unavailable... but after very good advice, here I am with a new pair that is great... I don't regret listening to their advice... The score of 4 comes from the time it took to get my new shoes (3 weeks), it's a shame but I will continue with them because their prices are highly competitive and especially they are very good advisors and very pleasant on the phone
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Antonine D.
Rating: 1 out of 5
following a purchase from 08/04/2025
Order placed on April 8 but shipped on April 16. Too late! What a shame
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Dorota S.
Rating: 1 out of 5
following a purchase from 07/04/2025
wrong item
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Philippe R.
Rating: 3 out of 5
following a purchase from 06/04/2025
UPS of total nonsense!! Delivery to a different pickup point than the one mentioned! With a 1-day delay and all communication in English!
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Pascal F.
Rating: 1 out of 5
following a purchase from 29/03/2025
Product conforms but problem with delivery address at the order
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Raymond R.
Rating: 1 out of 5
following a purchase from 17/03/2025
Too much delay, no invoice for customs, so the package is blocked. Thank you.
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David D.
Rating: 4 out of 5
following a purchase from 27/03/2025
Great
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Alpha D.
Rating: 1 out of 5
following a purchase from 21/03/2025
Not at all satisfied. We got the wrong handle size and they didn't want to change the racket or let us add money to adjust it to the right size. It was impossible to exchange with the lady on the phone who didn't want to hear anything. I thought there would be a suitable proposal especially for the price paid. Avoid.
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Nadège L.
Rating: 1 out of 5
following a purchase from 19/02/2025
My order was not delivered as agreed; I had to call to find out where it was and UPS took 3 weeks to deliver it to me! Unacceptable! I'm not sure I will order again one day!
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S
Stephanie F.
Rating: 1 out of 5
following a purchase from 08/03/2025
I have not received my order
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Response from Protennis
Hello Stéphanie,

Thank you for taking the time to share your feedback.

However, we note that your package was indeed received on March 17.

If you have any issues, please do not hesitate to get back to us.

Best regards,
The Protennis Team
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