The online store Protennis excels in providing fast delivery, with many customers noting that items arrive as described and within the promised timeframes, often exceeding expectations. The competitive pricing is frequently highlighted, making it an appealing choice for shoppers looking for value. Product quality also receives commendations, with customers expressing satisfaction with their purchases, particularly mentioning the shoes and rackets as meeting their specifications.
The product is compliant. On the other hand, contrary to what is indicated when ordering delivery in 48 or 72 hours, I was delivered from my home almost 2 weeks after my order and my racket worth 300 € was thrown behind the gate by the carrier. No commercial gesture from PROTENNIS regarding the missed deadlines.
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Response from Protennis
Hello Sébastien,
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Stephane D.
Rating: 4 out of 5
following a purchase from 22/01/2025
Fast delivery but a small problem with DHL, the delivery address had to be changed and delivery delayed.
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Christophe N.
Rating: 4 out of 5
following a purchase from 22/01/2025
Satisfied
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Anne C.
Rating: 1 out of 5
following a purchase from 18/01/2025
I am very dissatisfied. I ordered a pair of blue sneakers, I received black ones. And impossible to get the ordered pair or a refund. !!!! Only a commercial gesture of €4.90! Indecent!
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Response from Protennis
Hello Anne,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that your order was not satisfactory. Your feedback is essential and will help us improve our services.
Best regards,
The Protennis team
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Dorothée Q.
Rating: 1 out of 5
following a purchase from 19/01/2025
Good parcel received today 15 days ago Constant reminders Difficulty reaching after-sales service
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Response from Protennis
Hello Doroth e9e,
Thank you for your feedback. We are sorry to hear that you encountered difficulties with our support service. Your experience is important to us, and we will work on improving communication.
Best regards,
The Protennis team
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FRANCESCO C.
Rating: 3 out of 5
following a purchase from 19/01/2025
Negative UPS delivery times and modes.
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François xavier G.
Rating: 1 out of 5
following a purchase from 09/01/2025
Order not received due to stock error. No order tracking
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Response from Protennis
Hello François-Xavier,
Thank you for taking the time to share your experience. We completely understand your frustration regarding the situation with your order. Please know that we are doing everything we can to improve our tracking and avoid such inconveniences in the future.
Best regards,
The Protennis team
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Elena A.
Rating: 1 out of 5
following a purchase from 08/01/2025
I do not intend to repeat a purchase because if a return is required it is very expensive.
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Gerard S.
Rating: 4 out of 5
following a purchase from 14/01/2025
Package shipped quickly, but delivery complicated and delayed by UPS. Goods conformed
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Sofia S.
Rating: 4 out of 5
following a purchase from 30/12/2024
We waited a little long for an intermediate status, but when the shipping started, we were also informed via UPS and were then reassured. The delivery was flawless.
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Naoufel B.
Rating: 1 out of 5
following a purchase from 29/12/2024
I asked for cotton jogging pants. What I got was the complete opposite.
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Response from Protennis
Hello Naoufel,
Thank you for taking the time to share your feedback. We are sorry to hear that your order did not meet your expectations. Your feedback is valuable, and we are committed to improving our services. However, we can see that the pants you ordered are made of polyester and not cotton. Please feel free to reach out to us for any further requests.
Best regards,
The Protennis Team
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CHRISTIANE C.
Rating: 4 out of 5
following a purchase from 28/12/2024
Goods conformed and received promptly!
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Simone P.
Rating: 1 out of 5
following a purchase from 26/12/2024
Don't answer emails you are bad
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Barbara C.
Rating: 1 out of 5
following a purchase from 23/12/2024
I had asked to be contacted since I had not gotten the discount code during payment, but no one heard back
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Gianluca G.
Rating: 3 out of 5
following a purchase from 26/12/2024
Very serious company,super fast shipping products as described
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SELMA E.
Rating: 3 out of 5
following a purchase from 20/12/2024
Delivery took too long and was delayed several times.
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MARI B.
Rating: 3 out of 5
following a purchase from 08/12/2024
the delivery took a week and the driver did not deliver to your home but to a relay point
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Christophe R.
Rating: 3 out of 5
following a purchase from 07/12/2024
Satisfied for the price but very disappointed that the stock shown was not real.
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JÉRôME B.
Rating: 4 out of 5
following a purchase from 11/12/2024
Everything went well for the second product. The customer should be informed of the unavailability of the product before payment and not 24 hours after. Thank you very much.
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Arnaud G.
Rating: 1 out of 5
following a purchase from 16/12/2024
I am still waiting for delivery of my order. Purchase deed on December 17, 11 days later the order is officially in transit with no news from the deliverer or the seller's site ... very disappointing.
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Response from Protennis
Hello Arnaud,
Thank you for your feedback, and we are sorry to hear that your order was delayed during delivery. We completely understand your frustration and assure you that we are doing everything possible to ensure this does not happen again.
Best regards,
The Protennis team
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Ludovic B.
Rating: 1 out of 5
following a purchase from 15/12/2024
Parcel not received on time, Christmas date missed, despite a delivery confirmation message from ups which never arrived. Finally ups wrote to me again today to suggest December 30, it's incomprehensible.
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Response from Protennis
Hello Ludovic,
Thank you for sharing your experience. We completely understand your frustration regarding this situation, especially during the holiday season. Please know that your satisfaction is our priority. We have reached out to our delivery partner to clarify this misunderstanding and ensure that it does not happen again. We hope to provide you with a better experience in the future.
Best regards,
The Protennis Team
H
Helene H.
Rating: 1 out of 5
following a purchase from 10/12/2024
Big rip-off, we had ordered 2 rackets which benefited from a free stringing offer. In addition to this offer, we ordered 2 strings. We were therefore to have 4 strings, 2 of which were to be mounted on the snowshoes. The rackets arrived with no strings attached or installed, so we ended up with 2 rackets with no strings. Very practical for playing tennis... Customer service is, as luck would have it, unreachable by e-mail, via the contact form on their site, or by telephone... A huge scam, absolutely to be avoided. Not to mention a deplorable delivery service where our parcel was first delayed, then redirected to a relay point even though we were at home when the delivery driver was supposed to arrive. He never showed up at our home... In short, a deplorable experience, a thieving brand and a ruined Christmas present...
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Response from Protennis
Hello,
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Arnaud H.
Rating: 4 out of 5
following a purchase from 09/12/2024
CLEAR
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Abdelhak B.
Rating: 4 out of 5
following a purchase from 12/12/2024
Very good
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Nicolas B.
Rating: 4 out of 5
following a purchase from 16/12/2024
Very good price and quick stringing of the rackets despite the holiday season. I did, however, take off one star because I had asked for 2 different strings and the deposit went through the roof!!!! But Pro Tennis customer service was responsive and I recommend this site.
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Marco R.
Rating: 4 out of 5
following a purchase from 15/12/2024
Great product at a good price! Delivery as directed
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Jean Pierre C.
Rating: 3 out of 5
following a purchase from 15/12/2024
Order, delivery, in all respects compliant.
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Cécile V.
Rating: 1 out of 5
following a purchase from 14/12/2024
Package promised for Christmas, it's December 26, I have no news despite 3 broken delivery promises from UPS.
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Response from Protennis
Hello Cécile,
Thank you for taking the time to share your experience. We are sincerely sorry to hear that your package did not arrive as expected. We understand your frustrations regarding the delivery delays and assure you that we are doing everything we can to ensure that everything goes smoothly in the future.
Best regards,
The Protennis team
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Loredana F.
Rating: 3 out of 5
following a purchase from 12/12/2024
Poor return procedure
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MICKAEL D.
Rating: 3 out of 5
following a purchase from 13/12/2024
The order went very well, processing and shipping were fast. However, the volume of the parcel is not taken into account when choosing a delivery point. As a result, I had to validate my order in an unsuitable locker, and the delivery company, without asking me beforehand, dropped my parcel off with a private individual working for them in another town. What's more, I received contradictory information concerning the whereabouts of my parcel. I therefore lost a lot of time (one day) to get the parcel. A mixed experience, then, and very little communication from the seller. I may repeat the experience, but I will refuse delivery by UPS!
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Jean-marc B.
Rating: 4 out of 5
following a purchase from 14/12/2024
Good products but not so good delivery by ups with multiple postponements and change of relay point.
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David M.
Rating: 4 out of 5
following a purchase from 06/12/2024
The delivery took too long compared to what is advertised.
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Simone M.
Rating: 1 out of 5
following a purchase from 11/12/2024
Negative the package was not delivered bad
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Michel G.
Rating: 4 out of 5
following a purchase from 09/12/2024
Purchase with no problem Top delivery I recommend
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Apolline S.
Rating: 1 out of 5
following a purchase from 05/11/2024
To flee! order supposed to be dispatched under 24h, was sent with + of one month of delay! the customer service does not even answer the messages!
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Response from Protennis
Hello Apolline,
Thank you for your feedback, and we are sincerely sorry to hear about your disappointing experience. The situation you describe does not meet our quality standards. We are doing our best to improve our service and we are committed to addressing any requests you may have.
Best regards,
The Protennis team
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Patrick D.
Rating: 1 out of 5
following a purchase from 05/12/2024
Racket was not strung as specified
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Grégory D.
Rating: 4 out of 5
following a purchase from 10/12/2024
The goods are in order. Delivery was a little late.
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simone D.
Rating: 4 out of 5
following a purchase from 04/12/2024
complicated parcel tracking!
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Christiane D.
Rating: 4 out of 5
following a purchase from 07/12/2024
fast delivery -
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Alain L.
Rating: 4 out of 5
following a purchase from 28/11/2024
A little long at first, but overall good.
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