The online store Protennis excels in providing fast delivery, with many customers noting that items arrive as described and within the promised timeframes, often exceeding expectations. The competitive pricing is frequently highlighted, making it an appealing choice for shoppers looking for value. Product quality also receives commendations, with customers expressing satisfaction with their purchases, particularly mentioning the shoes and rackets as meeting their specifications.
I am not satisfied with the experience for the following reasons: I contacted pro tennis explaining that I was going on vacation and I asked for information on delivery and collection times. They said ok and didn't respect the dates. The parcel was delivered while we were away. So I sent a friend to collect the parcel, which was put in a locker. But ups didn't send me a collection code. I called ups and spent a sum close to 25€ to call them from abroad with no result from them. They send me to a service that doesn't answer. My friend has been to the terminal 3 times, and it's nowhere near our house. For the moment we can't find a solution. So I'm not satisfied with either pro tennis or ups.
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Response from Protennis
Hello Lenaig, please accept our apologies for the inconvenience encountered with your order. We are aware that our delivery service did not live up to your expectations and we will do our utmost to rectify the situation. We will work closely with UPS to ensure that this does not happen again. We look forward to earning your trust again in the future. Sincerely, the Protennis team.
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Vincenzo L.
Rating: 1 out of 5
following a purchase from 12/08/2024
Great product!
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Rodolphe G.
Rating: 4 out of 5
following a purchase from 07/08/2024
Products as described on the website and good value for money.
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Abel B.
Rating: 1 out of 5
following a purchase from 11/08/2024
I am not satisfied with the delivery. The collection point indicated was not the right one! After emails and phone calls, I was finally able to pick up my parcel!
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Response from Protennis
Hello Abel, I'm sorry you had difficulties with the delivery of your parcel. We are constantly working to improve our service and we take into account your experience to improve. We will pass on your dissatisfaction to the relevant UPS department. We hope you have enjoyed your product. Thank you for your understanding and trust. The ProTennis team
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Christophe M.
Rating: 4 out of 5
following a purchase from 10/08/2024
Order sent quickly and easy e-mail contact with them
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corinne M.
Rating: 4 out of 5
following a purchase from 26/01/2024
quite fast and efficient
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christelle M.
Rating: 4 out of 5
following a purchase from 28/01/2024
Satisfied
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Giosuè M.
Rating: 3 out of 5
following a purchase from 05/01/2024
Everything ok. Slow shipping
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Daniel G.
Rating: 1 out of 5
following a purchase from 23/01/2024
After receiving the parcel, you realize that it does not suit you, you will have to pay for the return yourself. in my case 15 euros
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Response from Protennis
Hello Daniel, we are sorry that the parcel did not suit you. We understand your disappointment and we are sorry for the return costs but this is specified in our GTC. The choice of return is of course up to you, we do not impose anything.
Yours faithfully
The ProTennis team
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Halim M.
Rating: 3 out of 5
following a purchase from 14/01/2024
Delayed delivery when the site guarantees 24/48 hours
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Response from Protennis
Hello, we are sorry for the delay in your delivery. We do our best to guarantee a 24/48h delivery time, but unfortunately there may be exceptions due to national events, which are beyond our control. We value your opinion and will do our best to improve our services in the future. Thank you for your understanding.
The ProTennis team.
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Christophe N.
Rating: 4 out of 5
following a purchase from 15/01/2024
Super
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CARTON F.
Rating: 4 out of 5
following a purchase from 10/01/2024
With the exception of a slight delay in delivery, this was compliant.
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SYLVIE G.
Rating: 4 out of 5
following a purchase from 14/01/2024
Items conform but the relay offered for mid-season was no longer active for 8 months, so I had to pick up my order from another relay 3 days late...
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Benjamin B.
Rating: 1 out of 5
following a purchase from 13/01/2024
After receiving my tennis shoes, an email was sent to Protennis for information. I'm still waiting for a reply.
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Response from Protennis
Hello, We are very sorry that the pair of shoes you have chosen does not suit you. Unfortunately we have not received an email from you, we have searched our database, either by email or on the contact section of our website, we have no email in your name. Once again, we apologize for any inconvenience this may have caused you, and hope you enjoy your future experience with us.
Sincerely yours, the ProTennis team.
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karim D.
Rating: 4 out of 5
following a purchase from 11/01/2024
very good experience the article corresponds in all points and delivery in a time more than reasonable
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Ãngel C.
Rating: 4 out of 5
following a purchase from 24/12/2023
Very good . Satisfied with the service
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Rachid L.
Rating: 1 out of 5
following a purchase from 29/12/2023
The delivery process was time-consuming and I have not yet received my package
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Dominique B.
Rating: 1 out of 5
following a purchase from 12/12/2023
I never received my order, I phoned, sent two emails, no answer. I will never order from this site again. And as the president of a tennis club, I'm extremely disappointed.
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Paolo G.
Rating: 3 out of 5
following a purchase from 28/12/2023
Everything ok!!! Recommended
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Ivan V.
Rating: 4 out of 5
following a purchase from 17/12/2023
Nice service, thanks. It would be helpful to inform the customer that delivery will take +/- a week.
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Marie L.
Rating: 3 out of 5
following a purchase from 20/12/2023
Mixed opinion because received very quickly but the size is not consistent with other pairs of the same brand!
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Response from Protennis
Thank you for your feedback. Not all models are identical, even if they are from the same brand. Please do not hesitate to contact us should you require any further information. Best regards. The ProTennis team.
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Cédric D.
Rating: 4 out of 5
following a purchase from 15/12/2023
Delivery time longer than expected, but otherwise RAS!
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Pierre J.
Rating: 3 out of 5
following a purchase from 03/12/2023
A bit disappointing, 15 days after the order I asked for news (because 0 events since the payment), I was quickly told that the product in stock was defective and that an order had been placed with the supplier. Another 15 days passed without any new information, so I sent a message again. No return, but the next day I received the tracking code and the next day the racket was there in good condition. Well, the order tracking is a bit average.
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Response from Protennis
Hello Pierre, thank you for your review of our site.
We are sorry for the delay in processing your order. Unfortunately, during the preparation of your parcel, the racket had a defect. We have therefore placed an order with the supplier to deliver a new one for you. We take note of your comment and will do our best to improve our order tracking in the future. We are pleased that you have finally received your racket in good condition and hope that this will not prevent you from fully enjoying your purchase.
Thanks again for your feedback and see you soon on our website!
Loulia from the ProTennis team
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Philippe R.
Rating: 3 out of 5
following a purchase from 14/12/2023
Item does not conform to photo. Delivered without rope when the item in the photo is presented with rope and there is no option at the time of purchase that specifies with or without rope.
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Response from Protennis
Hello Philippe, we're sorry that you received the item without rope when it was shown with it in the photo. We will check and correct this error as soon as possible. In case of doubt, please refer to the product sheet, which indicates whether the product is delivered corded or not. Thank you for your feedback and understanding. The ProTennis team
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PATRICIA L.
Rating: 4 out of 5
following a purchase from 18/12/2023
Very good site
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Alexandra S.
Rating: 1 out of 5
following a purchase from 13/12/2023
I did not receive the bag
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Response from Protennis
Hello,
We explained the situation by e-mail concerning your order. The delivery of your parcel encountered a few problems beyond our control. You ended up asking for a refund of your order, which we did. We hope to see you soon on our website. Sincerely yours, the ProTennis team
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Laurent M.
Rating: 1 out of 5
following a purchase from 14/12/2023
Order error
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Response from Protennis
Hello, We're very sorry about this error. Please do not hesitate to contact our customer service department in the future. Sincerely yours, The ProTennis team
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Corinne B.
Rating: 4 out of 5
following a purchase from 10/12/2023
Guaranteed delivery tracking
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Thorsten R.
Rating: 1 out of 5
following a purchase from 02/12/2023
Nie mehr mit dem Händler! Paket ist nicht angekommen und Geld ist weg! Betrug!
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Response from Protennis
Hello, we are sorry, but we cannot understand your dissatisfaction and your opinion. We sent your parcel quickly, but in the shipment tracking we see that you refused to receive the parcel. Your parcel was therefore returned to us and we refunded your money on the same day. We have refunded the amount to the same payment method you used to pay us. Thank you for contacting us again if you need to. The ProTennis team
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Gabriel T.
Rating: 4 out of 5
following a purchase from 24/11/2023
Delivery a little long, but good price
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Axel M.
Rating: 3 out of 5
following a purchase from 03/12/2023
El paquete venía poco protegido, afortunadamente la raqueta llegó en buenas condiciones pero hubiera sido muy fácil que la raqueta llegara con algunas marcas del transporte.
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Response from Protennis
Thank you for your comment, Axel. We are taking your comments into account and will improve our packaging system to ensure that your orders arrive in perfect condition. We are pleased that your snowshoe arrived in good condition. We hope to see you soon on our site. The ProTennis team
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guillaume B.
Rating: 4 out of 5
following a purchase from 30/11/2023
Package received on time and in good condition
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Herve O.
Rating: 4 out of 5
following a purchase from 25/11/2023
Super
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Jonathan B.
Rating: 1 out of 5
following a purchase from 26/11/2023
A real pain to get the parcel, relay point not respected, shameful.
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Response from Protennis
Hello Mr Bilger, we apologize for your dissatisfaction. Unfortunately, we are not responsible for the change of relay point, as once the parcel has been handed over to the carrier, we have no control over the routing and delivery of your parcel. We will pass on the information to our carrier so that this does not happen again in the future. We remain at your disposal if necessary. Sincerely, the ProTennis team
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Arlette M.
Rating: 4 out of 5
following a purchase from 26/11/2023
Well received (pick up only), surprised that the rope was not in its original closed pouch (seen on Site).
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JEAN LUC R.
Rating: 4 out of 5
following a purchase from 25/11/2023
I received the racket quickly and was pleased with my purchase right from the start.
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Tommaso Z.
Rating: 4 out of 5
following a purchase from 24/11/2023
Satisfied with my purchase!
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Yann W.
Rating: 4 out of 5
following a purchase from 24/11/2023
Fast delivery Responsive, attentive customer service Please note that we are responsible for any returns (in this case, a problem with the size).
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JEAN FRANCOIS G.
Rating: 4 out of 5
following a purchase from 20/11/2023
good, RAS
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ALEXANDRE M.
Rating: 1 out of 5
following a purchase from 19/11/2023
Delivery in more than a week and no information before contacting the seller.
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Response from Protennis
Hello Alexandre, thank you for sharing your feedback with us. We are sorry for the longer than expected delivery time and for the lack of information provided. We take your feedback into account and are working hard to improve our delivery service to provide you with a better shopping experience in the future. We look forward to serving you again in the future. Thank you for your understanding. The ProTennis team
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