Protennis consistently delivers fast shipping and reliable delivery times, with many reviews noting items arrive quickly and in good condition, often matching descriptions and sizes. The store also highlights strong customer service and support, described as responsive, business-oriented, and helpful in processing orders, returns, and inquiries. Customers frequently commend the purchasing experience itself, including smooth ordering, clear communication, safe packaging, and efficient refunds when needed. Overall, the store's practical efficiency, accurate product fulfillment, and supportive staff emerge as clear strengths.
The item delivered was perfect, but there was a delivery problem. The deliveryman said he had come to my house, but I didn't move and didn't see him, so I had to go and collect my parcel from a transport company.
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Maurice M.
Rating: 4 out of 5
following a purchase from 28/10/2024
Very good follow-up. Short delivery time.
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Guy V.
Rating: 4 out of 5
following a purchase from 22/10/2024
order well received
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Alain L.
Rating: 4 out of 5
following a purchase from 21/10/2024
Package received a little late but conforms to my purchase I recommend the site
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Federico R.
Rating: 1 out of 5
following a purchase from 19/10/2024
Non-existent after sales service, if they send an item wrong, you have to return it at your own expense...totally unreliable
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Gerard C.
Rating: 4 out of 5
following a purchase from 06/10/2024
On-time delivery Items as requested
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Salvatore Fabio C.
Rating: 4 out of 5
following a purchase from 01/10/2024
I don't give the fifth star just because of the failure to meet the delivery time.
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Valerio C.
Rating: 4 out of 5
following a purchase from 02/10/2024
All good, timely delivery, material conforms to the order.
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Vincent C.
Rating: 4 out of 5
following a purchase from 08/10/2024
👍👍
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Jose Antonio P.
Rating: 3 out of 5
following a purchase from 24/09/2024
The purchase, the shipping, the time, ... good. It does not seem normal to me that a racquet of these characteristics arrives without a cover, but it happens with other web then it will have to be like that. But I complain that the information should be improved because the racquet arrived without strings when it was not indicated.
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Response from Protennis
Hello, Thank you for taking the time to leave us a review that will help us to improve day by day. Nowadays, brands no longer manufacture protective covers, all racquets arrive in bubble wrap and unstrung or originally strung with factory strings. That is why we offer a selection of multi-brand strings. We hope to see you soon on our website. We wish you a very good day, Sincerely, The ProTennis Team
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Bonetti A.
Rating: 1 out of 5
following a purchase from 20/09/2024
It is not acceptable for the buyer to pay for the return. I bought shoes cost me 80 euros and the shipping cost for the return would cost me 30 euros.
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Response from Protennis
Good morning, thank you for your feedback, which helps us to improve our services day by day. Unfortunately, we are not a big enough company like Amazon or others to take care of return costs. We hope one day to be able to do so, to relieve our customers of these costs. Sincerely, the ProTennis team
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Peter S.
Rating: 4 out of 5
following a purchase from 08/09/2024
Everything was good except delivery took a little longer than other sites. But nothing problematic.
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Patrice M.
Rating: 4 out of 5
following a purchase from 07/09/2024
Very good
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Matthias B.
Rating: 1 out of 5
following a purchase from 05/09/2024
Ordering online worked great. Delivery with UPS. Parcel was delivered in a Myflexbox for collection. An 8-digit code is required here. I did not receive this by email. Neither UPS nor ProTennis can be reached by phone. I sent an email to both companies asking them to send me the code. Unfortunately not a good service. Yours sincerely, M. Beck
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Response from Protennis
Hello, we are very sorry that you were unable to send us the security code. Unfortunately, we are unable to send security codes as UPS provides them and should contact you to send you the code. Nevertheless, we hope to welcome you back to our website soon. Yours sincerely, Your ProTennis Team
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Ignacio F.
Rating: 4 out of 5
following a purchase from 31/08/2024
No problems
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Gil F.
Rating: 4 out of 5
following a purchase from 02/09/2024
A LITTLE LONG
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Guido F.
Rating: 4 out of 5
following a purchase from 28/08/2024
Great service, fast delivery. Nothing to complain about.
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Florent P.
Rating: 4 out of 5
following a purchase from 20/08/2024
A few days late but product conforms
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Mélissa L.
Rating: 1 out of 5
following a purchase from 19/08/2024
I did receive my parcel, but 1 week and not 48 hours after my purchase as indicated on the site. Once I received the parcel, the size of the shoes was too small, so I sent you an email to the address indicated on your site to exchange them, but after 1 week I still haven't had a reply from you. I've also been trying to reach you all week, but nobody answers.
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Response from Protennis
Hello Mrs Le Royer, we would like to thank you for your feedback, which helps us to improve. We are sorry to hear that some of our services did not meet your expectations, but we do our best to satisfy you as much as possible. Should you require any further information, please contact us by e-mail at [email protected].
Best regards,
The ProTennis team
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Sebastien L.
Rating: 4 out of 5
following a purchase from 10/08/2024
Items and prices well placed but delivery too long. Responsive contacts.
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Massimo A.
Rating: 4 out of 5
following a purchase from 08/08/2024
Fast shipping
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Lenaig M.
Rating: 1 out of 5
following a purchase from 09/08/2024
I am not satisfied with the experience for the following reasons: I contacted pro tennis explaining that I was going on vacation and I asked for information on delivery and collection times. They said ok and didn't respect the dates. The parcel was delivered while we were away. So I sent a friend to collect the parcel, which was put in a locker. But ups didn't send me a collection code. I called ups and spent a sum close to 25€ to call them from abroad with no result from them. They send me to a service that doesn't answer. My friend has been to the terminal 3 times, and it's nowhere near our house. For the moment we can't find a solution. So I'm not satisfied with either pro tennis or ups.
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Response from Protennis
Hello Lenaig, please accept our apologies for the inconvenience encountered with your order. We are aware that our delivery service did not live up to your expectations and we will do our utmost to rectify the situation. We will work closely with UPS to ensure that this does not happen again. We look forward to earning your trust again in the future. Sincerely, the Protennis team.
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Vincenzo L.
Rating: 1 out of 5
following a purchase from 12/08/2024
Great product!
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Rodolphe G.
Rating: 4 out of 5
following a purchase from 07/08/2024
Products as described on the website and good value for money.
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Abel B.
Rating: 1 out of 5
following a purchase from 11/08/2024
I am not satisfied with the delivery. The collection point indicated was not the right one! After emails and phone calls, I was finally able to pick up my parcel!
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Response from Protennis
Hello Abel, I'm sorry you had difficulties with the delivery of your parcel. We are constantly working to improve our service and we take into account your experience to improve. We will pass on your dissatisfaction to the relevant UPS department. We hope you have enjoyed your product. Thank you for your understanding and trust. The ProTennis team
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Christophe M.
Rating: 4 out of 5
following a purchase from 10/08/2024
Order sent quickly and easy e-mail contact with them
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Corinne M.
Rating: 4 out of 5
following a purchase from 26/01/2024
quite fast and efficient
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Christelle M.
Rating: 4 out of 5
following a purchase from 28/01/2024
Satisfied
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Giosuè M.
Rating: 3 out of 5
following a purchase from 05/01/2024
Everything ok. Slow shipping
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Daniel G.
Rating: 1 out of 5
following a purchase from 23/01/2024
After receiving the parcel, you realize that it does not suit you, you will have to pay for the return yourself. in my case 15 euros
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Response from Protennis
Hello Daniel, we are sorry that the parcel did not suit you. We understand your disappointment and we are sorry for the return costs but this is specified in our GTC. The choice of return is of course up to you, we do not impose anything.
Yours faithfully
The ProTennis team
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Halim M.
Rating: 3 out of 5
following a purchase from 14/01/2024
Delayed delivery when the site guarantees 24/48 hours
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Response from Protennis
Hello, we are sorry for the delay in your delivery. We do our best to guarantee a 24/48h delivery time, but unfortunately there may be exceptions due to national events, which are beyond our control. We value your opinion and will do our best to improve our services in the future. Thank you for your understanding.
The ProTennis team.
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Christophe N.
Rating: 4 out of 5
following a purchase from 15/01/2024
Super
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Carton F.
Rating: 4 out of 5
following a purchase from 10/01/2024
With the exception of a slight delay in delivery, this was compliant.
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Sylvie G.
Rating: 4 out of 5
following a purchase from 14/01/2024
Items conform but the relay offered for mid-season was no longer active for 8 months, so I had to pick up my order from another relay 3 days late...
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Benjamin B.
Rating: 1 out of 5
following a purchase from 13/01/2024
After receiving my tennis shoes, an email was sent to Protennis for information. I'm still waiting for a reply.
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Response from Protennis
Hello, We are very sorry that the pair of shoes you have chosen does not suit you. Unfortunately we have not received an email from you, we have searched our database, either by email or on the contact section of our website, we have no email in your name. Once again, we apologize for any inconvenience this may have caused you, and hope you enjoy your future experience with us.
Sincerely yours, the ProTennis team.
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Karim D.
Rating: 4 out of 5
following a purchase from 11/01/2024
very good experience the article corresponds in all points and delivery in a time more than reasonable
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Ãngel C.
Rating: 4 out of 5
following a purchase from 24/12/2023
Very good . Satisfied with the service
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Rachid L.
Rating: 1 out of 5
following a purchase from 29/12/2023
The delivery process was time-consuming and I have not yet received my package
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Dominique B.
Rating: 1 out of 5
following a purchase from 12/12/2023
I never received my order, I phoned, sent two emails, no answer. I will never order from this site again. And as the president of a tennis club, I'm extremely disappointed.
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Paolo G.
Rating: 3 out of 5
following a purchase from 28/12/2023
Everything ok!!! Recommended
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