The online store Protennis excels in providing fast delivery, with many customers noting that items arrive as described and within the promised timeframes, often exceeding expectations. The competitive pricing is frequently highlighted, making it an appealing choice for shoppers looking for value. Product quality also receives commendations, with customers expressing satisfaction with their purchases, particularly mentioning the shoes and rackets as meeting their specifications.
Hello, I am not satisfied. Indeed, the shoes I received do not match the size of my foot. Normally, I wear size 42, but the shoes I received are too small even though they are size 42, and they hurt my feet. I cannot use them because they are small. Best regards. Mr. Mangili
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Mario P.
Rating: 1 out of 5
following a purchase from 30/09/2025
I am not satisfied with my purchase: unfortunately, once I received the product, it did not convince me as I hoped. I intended to return it, but since it is not free and the seller is in France, the shipping costs would be too high. Between shipping and return fees, it is not worth it for me to proceed. I acknowledge that I was not careful in checking the return policy in advance.
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Sven S.
Rating: 1 out of 5
following a purchase from 30/09/2025
Poor return handling. This was our last purchase at protennis.fr.
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Olivier L.
Rating: 1 out of 5
following a purchase from 29/09/2025
After-sales service is terrible and the email exchange was catastrophic
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Giuseppe S.
Rating: 1 out of 5
following a purchase from 22/09/2025
Initially, they did not respond to 3 emails and there were delays both in receiving the racket and in stringing it. The racket and the stringing were perfect, but the timing was really too slow, which is the only flaw.
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Laetitia L.
Rating: 1 out of 5
following a purchase from 17/09/2025
No information on the site stating that the item is out of stock. Order placed with payment for express shipping in 48 hours. All this to receive the item 10 days later and the seller ignored my request for a refund of the difference for shipping that turned out to be standard and no longer express. I do not recommend
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ELENA R.
Rating: 1 out of 5
following a purchase from 12/09/2025
The return costs seem excessive to me. €19 Very difficult to return an item. I will not buy again.
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Noa B.
Rating: 1 out of 5
following a purchase from 15/09/2025
Can we return the racket and get a refund?
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Romaric M.
Rating: 3 out of 5
following a purchase from 06/09/2025
Fast delivery and well packaged. Small downside for returns, not covered. Too bad but good stores for tennis fans
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Arielle R.
Rating: 1 out of 5
following a purchase from 04/09/2025
order too long
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Jonatan S.
Rating: 1 out of 5
following a purchase from 31/08/2025
The package has not arrived yet, the address is wrong because you transcribed it incorrectly.
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SOPHIE M.
Rating: 3 out of 5
following a purchase from 21/08/2025
WELL RECEIVED MY PACKAGE BUT NOT AT ALL ON TIME. A BIG WEEK AGAINST THE 24/48H SAID
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Luc S.
Rating: 1 out of 5
following a purchase from 13/08/2025
Delivery not compliant. I unsubscribed from your site. First experience and therefore last experience.
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Pascal L.
Rating: 1 out of 5
following a purchase from 10/08/2025
No product to judge the quality of the product and the company.
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Moucaf Y.
Rating: 3 out of 5
following a purchase from 09/08/2025
Happy with the speed of shipping but very disappointed that after a few days a shoelace broke even though I know it's the manufacturer's fault. But the process seems very long and tedious just for the replacement of shoelaces
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ANGELIQUE S.
Rating: 3 out of 5
following a purchase from 06/08/2025
Well received, package ok, everything went well until the moment when the shoes were not the right size and there was no return service. I incurred 10 euros in fees. While many stores offer free or low-cost returns. I cannot financially recommend you and risk returns. Really a shame because otherwise a great store, attentive.
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Émilie D.
Rating: 3 out of 5
following a purchase from 02/08/2025
Delivery deadline not respected without notifying the customer, it's a shame.
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Patrick B.
Rating: 1 out of 5
following a purchase from 31/07/2025
The size of one of the pairs is too small. No option for free return. That's a shame!
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Yolaine I.
Rating: 1 out of 5
following a purchase from 30/07/2025
I ordered a tennis racket on July 30 with delivery to a DPD pickup point 600m from my home in Bidart; my package is marked as shipped but not delivered, I have no news!
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Dietmar E.
Rating: 3 out of 5
following a purchase from 28/07/2025
Processing and delivery were good. However, the customer must bear the return shipping costs.
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Kylian B.
Rating: 1 out of 5
following a purchase from 25/07/2025
Hello, I ordered the tennis shoes on July 26, I have played 3 times with them. The sole has already torn off the bottom of my right foot. What can you do? Best regards, Bories Kylian
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Simeon P.
Rating: 1 out of 5
following a purchase from 24/07/2025
I am waiting for a response to my emails regarding a return. They do not answer the phone or my emails
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Vitantonio C.
Rating: 1 out of 5
following a purchase from 26/07/2025
The product arrived late and not within the established time. I asked to extend the return period since the product arrived when I had already left and I will not have the opportunity to try it before August 21: I have not received a response.
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Nancy T.
Rating: 3 out of 5
following a purchase from 26/07/2025
Hello, bag too small for 2 rackets: a bit disappointed!!!
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Julien D.
Rating: 1 out of 5
following a purchase from 24/07/2025
I still haven't received my purchase
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Matteo M.
Rating: 1 out of 5
following a purchase from 19/07/2025
They guarantee shipping within 24/48 hours. A week has passed since the order and I still haven't received it. Moreover, they do not respond to emails. Non-existent customer support contacts.
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Mariline C.
Rating: 1 out of 5
following a purchase from 14/07/2025
First but especially last time. "Pro" only in the name. Defective equipment upon delivery and customer service not up to par. Return costs at my expense. Customer service: zero
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Pascal P.
Rating: 1 out of 5
following a purchase from 03/07/2025
too much waiting, had to be contacted again to know when it would finally be sent, no apology or commercial gesture, more to not wait, as I waited too long, I preferred to keep the shoes that did not fit
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Bertrand P.
Rating: 3 out of 5
following a purchase from 09/07/2025
Out of stock, I am still waiting for the refund
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Muayad A.
Rating: 1 out of 5
following a purchase from 09/07/2025
Package has still not arrived and not delivered
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Annie C.
Rating: 1 out of 5
following a purchase from 07/07/2025
Used to wearing Babolat size 41 without any problem, the tennis shoes received are too small. Given this experience, it is not possible to buy by mail order. No credible explanation given for this problem. Furthermore, if the sizes are not standard, you should remedy this by advising a larger size as is done on other sites.
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jonathan K.
Rating: 1 out of 5
following a purchase from 28/06/2025
More than 10 days late
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Hélène T.
Rating: 1 out of 5
following a purchase from 06/07/2025
Many problems regarding delivery (failure to meet announced dates, lack of communication, false declaration..)
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Delaporte J.
Rating: 1 out of 5
following a purchase from 23/06/2025
I did not receive my Ares order despite several follow-ups.
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Guillaume D.
Rating: 1 out of 5
following a purchase from 28/06/2025
I was hoping for a return voucher because the size is too small...
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Jeremy L.
Rating: 1 out of 5
following a purchase from 26/06/2025
My package was dropped off at a pickup point without me being notified. Impossible to reach the site by phone. Moreover, the rope I bought by the unit was taken from a spool, in short, bad experience!
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Diego F.
Rating: 1 out of 5
following a purchase from 20/06/2025
I wanted to make a return and you don't provide any facilities. You don't have a return label and the return costs are so high that it's not worth it.
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Michele C.
Rating: 1 out of 5
following a purchase from 16/06/2025
Package never received. I have been waiting for over 15 days and it seems the fault lies with the transport company that lost the package. In the meantime, a serious company would have sent me a new package rather than making me wait who knows how many more days? I imagine the package will never be found, I will receive nothing and I will have spent money for nothing.
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Marc J.
Rating: 1 out of 5
following a purchase from 09/06/2025
Paid return
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Pierre Olivier D.
Rating: 3 out of 5
following a purchase from 05/06/2025
Currently, I still do not have my package in hand. Blocked in a locker, due to a mishandling by the delivery person, GLS.
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