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V
Rating: 1 out of 5
Possible return but at your expense We avoid recommending if the sizes do not fit
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Customer reviews of Protennis
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 3 182 published reviews
Summary of reviews
Protennis consistently delivers fast shipping and reliable delivery times, with many reviews noting items arrive quickly and in good condition, often matching descriptions and sizes. The store also highlights strong customer service and support, described as responsive, business-oriented, and helpful in processing orders, returns, and inquiries. Customers frequently commend the purchasing experience itself, including smooth ordering, clear communication, safe packaging, and efficient refunds when needed. Overall, the store's practical efficiency, accurate product fulfillment, and supportive staff emerge as clear strengths.
Reviews 1 and 3 stars
Reset filtersJ
Rating: 3 out of 5
I bought a product, they sent me another one, I have been waiting for a response since Wednesday the 26th.
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T
Rating: 1 out of 5
No order confirmation received for the order. Waited 10 days for the goods. Poor service
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P
Rating: 3 out of 5
Very long delivery (9 days) but in accordance with what was requested
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A
Rating: 3 out of 5
They refer to working with GLS, I provided a verified address and I had problems picking up the merchandise as they told me they do not work with GLS when it appears on the Protennis website. Little information from the moment the order is placed until I can pick it up. They do not provide good information about where the order is until you can almost pick it up. It takes several days to prepare the merchandise for shipping and they do not provide good information about where the order is with the tracking number.
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J
Rating: 1 out of 5
Return procedure is too cumbersome and too expensive. Ordering from a .be site and returning to France? Come on...
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A
Rating: 1 out of 5
I have not received my order and no one has responded after sending several emails.
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R
Rating: 1 out of 5
Lack of seriousness and customer service. You clearly had a dissatisfied customer and you let the case deteriorate.
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P
Rating: 1 out of 5
I have not received the product I purchased and I have no solution regarding this.
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A
Rating: 3 out of 5
I am very happy with my purchase but I paid to have it delivered to my home, and obviously the courier did not bother to come, and left everything at a relay.
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C
Rating: 1 out of 5
On a Babolat shoe, the stickers on the sides came off after two uses. Not cool.
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D
Rating: 1 out of 5
Never again
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E
Rating: 1 out of 5
Short missing
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S
Rating: 3 out of 5
Nothing to say about the purchase, everything is okay, this is even my second order. However, the delivery is a hassle!!!!
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G
Rating: 3 out of 5
The pair of shoes has already torn after a week of use.
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L
Rating: 1 out of 5
Hello, I am not satisfied. Indeed, the shoes I received do not match the size of my foot. Normally, I wear size 42, but the shoes I received are too small even though they are size 42, and they hurt my feet. I cannot use them because they are small. Best regards. Mr. Mangili
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M
Rating: 1 out of 5
I am not satisfied with my purchase: unfortunately, once I received the product, it did not convince me as I hoped. I intended to return it, but since it is not free and the seller is in France, the shipping costs would be too high. Between shipping and return fees, it is not worth it for me to proceed. I acknowledge that I was not careful in checking the return policy in advance.
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S
Rating: 1 out of 5
Poor return handling. This was our last purchase at protennis.fr.
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O
Rating: 1 out of 5
After-sales service is terrible and the email exchange was catastrophic
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G
Rating: 1 out of 5
Initially, they did not respond to 3 emails and there were delays both in receiving the racket and in stringing it. The racket and the stringing were perfect, but the timing was really too slow, which is the only flaw.
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L
Rating: 1 out of 5
No information on the site stating that the item is out of stock. Order placed with payment for express shipping in 48 hours. All this to receive the item 10 days later and the seller ignored my request for a refund of the difference for shipping that turned out to be standard and no longer express. I do not recommend
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E
Rating: 1 out of 5
The return costs seem excessive to me. €19 Very difficult to return an item. I will not buy again.
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N
Rating: 1 out of 5
Can we return the racket and get a refund?
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R
Rating: 3 out of 5
Fast delivery and well packaged. Small downside for returns, not covered. Too bad but good stores for tennis fans
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A
Rating: 1 out of 5
order too long
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J
Rating: 1 out of 5
The package has not arrived yet, the address is wrong because you transcribed it incorrectly.
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S
Rating: 3 out of 5
WELL RECEIVED MY PACKAGE BUT NOT AT ALL ON TIME. A BIG WEEK AGAINST THE 24/48H SAID
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L
Rating: 1 out of 5
Delivery not compliant. I unsubscribed from your site. First experience and therefore last experience.
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P
Rating: 1 out of 5
No product to judge the quality of the product and the company.
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M
Rating: 3 out of 5
Happy with the speed of shipping but very disappointed that after a few days a shoelace broke even though I know it's the manufacturer's fault. But the process seems very long and tedious just for the replacement of shoelaces
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A
Rating: 3 out of 5
Well received, package ok, everything went well until the moment when the shoes were not the right size and there was no return service. I incurred 10 euros in fees. While many stores offer free or low-cost returns. I cannot financially recommend you and risk returns. Really a shame because otherwise a great store, attentive.
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É
Rating: 3 out of 5
Delivery deadline not respected without notifying the customer, it's a shame.
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P
Rating: 1 out of 5
The size of one of the pairs is too small. No option for free return. That's a shame!
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Y
Rating: 1 out of 5
I ordered a tennis racket on July 30 with delivery to a DPD pickup point 600m from my home in Bidart; my package is marked as shipped but not delivered, I have no news!
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D
Rating: 3 out of 5
Processing and delivery were good. However, the customer must bear the return shipping costs.
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K
Rating: 1 out of 5
Hello, I ordered the tennis shoes on July 26, I have played 3 times with them. The sole has already torn off the bottom of my right foot. What can you do? Best regards, Bories Kylian
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S
Rating: 1 out of 5
I am waiting for a response to my emails regarding a return. They do not answer the phone or my emails
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V
Rating: 1 out of 5
The product arrived late and not within the established time. I asked to extend the return period since the product arrived when I had already left and I will not have the opportunity to try it before August 21: I have not received a response.
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N
Rating: 3 out of 5
Hello, bag too small for 2 rackets: a bit disappointed!!!
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J
Rating: 1 out of 5
I still haven't received my purchase
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