Customer reviews of Protennis

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 3 010 published reviews
5 2 577 86% 4 155 5% 3 68 2% 2 56 2% 1 154 5%

Summary of reviews

The online store Protennis excels in providing fast delivery, with many customers noting that items arrive as described and within the promised timeframes, often exceeding expectations. The competitive pricing is frequently highlighted, making it an appealing choice for shoppers looking for value. Product quality also receives commendations, with customers expressing satisfaction with their purchases, particularly mentioning the shoes and rackets as meeting their specifications.

Reviews 1 and 3 stars

Reset filters
S
Stefanie B.
Rating: 1 out of 5
following a purchase from 03/06/2025
No return shipping!!!! It goes to France. Once and not again!
Translated reviews
B
Bárbara I.
Rating: 1 out of 5
following a purchase from 02/06/2025
I placed the order with a guest account, I want to change the size and I can't get anyone to tell me how I can do it.
Translated reviews
C
Clemence W.
Rating: 1 out of 5
following a purchase from 02/06/2025
No returns no refunds because the racket was unboxed. We realized that the racket was junior when unboxing it. But no possibility of returns. Thank you...
Translated reviews
V
valerie B.
Rating: 1 out of 5
following a purchase from 28/05/2025
the tennis bag is really very small. It was not indicated like this on the website. It was shown with a racket inserted and here there isn't even room for a children's racket. Now I can return it and bear the cost of the return myself.
Translated reviews
F
Fabrice B.
Rating: 1 out of 5
following a purchase from 31/05/2025
Size e does not correspond to the one ordered. Return of the product
Translated reviews
M
Maud T.
Rating: 1 out of 5
following a purchase from 15/05/2025
I was charged twice the amount of my order, no response to my email, impossible to reach them by phone.
Translated reviews
E
Emilie L.
Rating: 1 out of 5
following a purchase from 22/05/2025
The return procedure is complicated.
Translated reviews
B
Benjamin M.
Rating: 3 out of 5
following a purchase from 16/05/2025
Very happy. Tennis shoes are great.
Translated reviews
T
Thierry L.
Rating: 1 out of 5
following a purchase from 07/05/2025
Hello my order was forgotten after a week I called back to get my racket
Translated reviews
L
Liudmila Z.
Rating: 1 out of 5
following a purchase from 12/05/2025
Slow
Translated reviews
C
Christophe L.
Rating: 3 out of 5
following a purchase from 12/05/2025
Delivery service not up to the site
Translated reviews
K
Karine L.
Rating: 1 out of 5
following a purchase from 12/05/2025
I filed a complaint because the bag was scratched and it's a gift that I am going to give. As a response for the moment from the complaint service
Translated reviews
Response from Protennis
Hello,

We are sincerely sorry to hear the news that the bag you received has scratches.

We provided you with a response on 23/05 by email.

Awaiting your reply,

The ProTennis team
O
Otto H.
Rating: 3 out of 5
following a purchase from 30/04/2025
Package received crushed but racket intact, as mentioned in my email, you should review your packaging to better protect the ordered products.
Translated reviews
R
Reda L.
Rating: 1 out of 5
following a purchase from 06/05/2025
I am still waiting for the refund of the amount for the item you did not deliver to me. Please confirm as soon as possible.
Translated reviews
O
OLIVIER V.
Rating: 3 out of 5
following a purchase from 07/05/2025
Discount on racket OK, stringing not satisfactory
Translated reviews
C
Claude B.
Rating: 1 out of 5
following a purchase from 23/04/2025
I am very disappointed, I have not received my order, and more than 15 days have passed since my order.
Translated reviews
J
Jean-Christophe Q.
Rating: 1 out of 5
following a purchase from 20/04/2025
The delivery person did not ring the bell on the day of delivery. He just threw a piece of paper on the ground. Two days of unnecessary waiting for a pair of sneakers that should follow the players abroad!
Translated reviews
S
Stephane M.
Rating: 1 out of 5
following a purchase from 22/04/2025
WEBSITE TO AVOID!!!! THEY DO NOT UPDATE THEIR UPS PICKUP POINT, RESULTING IN LOST PACKAGE AND NO REFUND FROM PROTENNIS!!!! AVOID!!!!
Translated reviews
D
Damien M.
Rating: 3 out of 5
following a purchase from 19/04/2025
Item as described, it was a pair of Nike shoes but disappointed because I think someone has already worn them at least once... they are not damaged but the soles underneath were dirty as if they had been worn outside...
Translated reviews
V
Vincent C.
Rating: 1 out of 5
following a purchase from 18/04/2025
An order placed on the 18th and received on April 29th! The delivery person only took charge of the package on Tuesday (order placed 3 days before). UPS changed pickup points 3 times and I had to pick up my package 15km from my home. Very disappointed.
Translated reviews
C
Charaf M.
Rating: 1 out of 5
following a purchase from 17/04/2025
Not at all satisfied with customer service. Not at all commercial practices regarding the promotional code that was assigned to me as compensation for the current promotion that I missed. The code was initially cumulative and as soon as I sent an email to ask if it was, it suddenly became non-cumulative. Moreover, it was deactivated even though I haven't even returned my product yet. Really very disappointed with customer service.
Translated reviews
A
Antonine D.
Rating: 1 out of 5
following a purchase from 08/04/2025
Order placed on April 8 but shipped on April 16. Too late! What a shame
Translated reviews
D
Dorota S.
Rating: 1 out of 5
following a purchase from 07/04/2025
wrong item
Translated reviews
P
Philippe R.
Rating: 3 out of 5
following a purchase from 06/04/2025
UPS of total nonsense!! Delivery to a different pickup point than the one mentioned! With a 1-day delay and all communication in English!
Translated reviews
P
Pascal F.
Rating: 1 out of 5
following a purchase from 29/03/2025
Product conforms but problem with delivery address at the order
Translated reviews
R
Raymond R.
Rating: 1 out of 5
following a purchase from 17/03/2025
Too much delay, no invoice for customs, so the package is blocked. Thank you.
Translated reviews
A
Alpha D.
Rating: 1 out of 5
following a purchase from 21/03/2025
Not at all satisfied. We got the wrong handle size and they didn't want to change the racket or let us add money to adjust it to the right size. It was impossible to exchange with the lady on the phone who didn't want to hear anything. I thought there would be a suitable proposal especially for the price paid. Avoid.
Translated reviews
N
Nadège L.
Rating: 1 out of 5
following a purchase from 19/02/2025
My order was not delivered as agreed; I had to call to find out where it was and UPS took 3 weeks to deliver it to me! Unacceptable! I'm not sure I will order again one day!
Translated reviews
S
Stephanie F.
Rating: 1 out of 5
following a purchase from 08/03/2025
I have not received my order
Translated reviews
Response from Protennis
Hello Stéphanie,

Thank you for taking the time to share your feedback.

However, we note that your package was indeed received on March 17.

If you have any issues, please do not hesitate to get back to us.

Best regards,
The Protennis Team
J
Jean-marc B.
Rating: 3 out of 5
following a purchase from 05/03/2025
Good evening, products are priced in line with average sellers. However, they are unreachable by phone and there is no response to emails. Be careful if you use a gift card, only the amount you add with a credit card determines your minimum amount to qualify for free shipping. Additionally, you can only use one gift card at a time. I have received no response on this matter.
Translated reviews
M
Moreno S.
Rating: 1 out of 5
following a purchase from 17/02/2025
Package shipped after almost two weeks from the order
Translated reviews
C
Cedric V.
Rating: 1 out of 5
following a purchase from 20/02/2025
I still haven't received my package. I had entered the reception center but the owner was on vacation so the package was sent to another UPS center without notifying me. I had to do some research to find out where my package was and when I showed up at this new store, I was asked for a QR Code to retrieve the package, which I didn't have because I never received a QR Code. And now I learn that the package has gone back to the Pro Tennis warehouses. So I'm waiting for the next steps hoping to receive my pair of shoes one day.
Translated reviews
Response from Protennis
Hello Cedric,

Thank you for your feedback. We are sorry to hear about the difficulties encountered with the delivery of your package. If you experience any further issues in the future, please do not hesitate to reach out to us.

Best regards,
The Protennis Team
C
Chantal C.
Rating: 1 out of 5
following a purchase from 01/03/2025
Perfect
Translated reviews
C
CLEMENT M.
Rating: 3 out of 5
following a purchase from 15/01/2025
Thank you for the delivery at the end of my order, but there was a delay of one month compared to the timeframe announced at the time of purchase (48 hours), and I only started to receive information (supplier issue) and ongoing communication after several follow-ups, hence my average rating. However, in the end, the product is in accordance with the order. Thank you.
Translated reviews
H
Hugues I.
Rating: 1 out of 5
following a purchase from 22/02/2025
Order placed more than 2 weeks ago, and still nothing received. UPS is not really the carrier to subcontract shipments.
Translated reviews
Response from Protennis
Hello Hugues,

Thank you for your feedback, and we are sorry to hear that you have not received your order. We understand your frustration and have done everything possible to find an appropriate solution. Your satisfaction is our priority, and we are doing everything we can to ensure this does not happen again.

Best regards,
The Protennis team
N
Nils P.
Rating: 3 out of 5
following a purchase from 20/02/2025
Return costs are too high, I will not order from you again, because if the product is not suitable, it is not worth sending it back at our expense since there is no possibility to use Mondial Relay or other options...
Translated reviews
G
Gauthier D.
Rating: 3 out of 5
following a purchase from 15/02/2025
I had to follow up because the order had not been processed. The UPS carrier is a disaster (faulty delivery information and delivery to another pickup point without informing us).
Translated reviews
J
Jean-Marie P.
Rating: 3 out of 5
following a purchase from 20/02/2025
Racket received in perfect condition and very well packaged. Fast delivery. Unfortunately, the order was not respected regarding the stringing. Stringing ordered in 4 knots with specific tensions and received in 2 knots. The stringing installation put stress on the frame (+7mm in length and -4mm in width. Comparison with the same new racket at the same tension). So regret about the installation, especially when choosing a quality multifilament.
Translated reviews
A
andrea P.
Rating: 1 out of 5
following a purchase from 19/02/2025
I am not at all satisfied, I received two different shoes and at the moment, since 19/2/2025 of the order, I am still waiting for them to resolve the issue because before they send me the correct shoes again, they are waiting for the wrong ones to be returned to them. It probably works like this, but in the meantime, I do not have the shoes I bought and that I needed urgently...
Translated reviews
F
Francesco F.
Rating: 1 out of 5
following a purchase from 11/02/2025
Entrust your shipments to an unreliable carrier.
Translated reviews
We use cookies for audience measurement and improving user experience.