Customer reviews of Protennis

Too much delay, no invoice for customs, so the package is blocked. Thank you.

Not at all satisfied. We got the wrong handle size and they didn't want to change the racket or let us add money to adjust it to the right size. It was impossible to exchange with the lady on the phone who didn't want to hear anything. I thought there would be a suitable proposal especially for the price paid. Avoid.

My order was not delivered as agreed; I had to call to find out where it was and UPS took 3 weeks to deliver it to me! Unacceptable! I'm not sure I will order again one day!

I have not received my order

Good evening, products are priced in line with average sellers. However, they are unreachable by phone and there is no response to emails. Be careful if you use a gift card, only the amount you add with a credit card determines your minimum amount to qualify for free shipping. Additionally, you can only use one gift card at a time. I have received no response on this matter.

Package shipped after almost two weeks from the order

I still haven't received my package. I had entered the reception center but the owner was on vacation so the package was sent to another UPS center without notifying me. I had to do some research to find out where my package was and when I showed up at this new store, I was asked for a QR Code to retrieve the package, which I didn't have because I never received a QR Code. And now I learn that the package has gone back to the Pro Tennis warehouses. So I'm waiting for the next steps hoping to receive my pair of shoes one day.

Perfect

Thank you for the delivery at the end of my order, but there was a delay of one month compared to the timeframe announced at the time of purchase (48 hours), and I only started to receive information (supplier issue) and ongoing communication after several follow-ups, hence my average rating. However, in the end, the product is in accordance with the order. Thank you.

Order placed more than 2 weeks ago, and still nothing received. UPS is not really the carrier to subcontract shipments.

Return costs are too high, I will not order from you again, because if the product is not suitable, it is not worth sending it back at our expense since there is no possibility to use Mondial Relay or other options...

I had to follow up because the order had not been processed. The UPS carrier is a disaster (faulty delivery information and delivery to another pickup point without informing us).

Racket received in perfect condition and very well packaged. Fast delivery. Unfortunately, the order was not respected regarding the stringing. Stringing ordered in 4 knots with specific tensions and received in 2 knots. The stringing installation put stress on the frame (+7mm in length and -4mm in width. Comparison with the same new racket at the same tension). So regret about the installation, especially when choosing a quality multifilament.

I am not at all satisfied, I received two different shoes and at the moment, since 19/2/2025 of the order, I am still waiting for them to resolve the issue because before they send me the correct shoes again, they are waiting for the wrong ones to be returned to them. It probably works like this, but in the meantime, I do not have the shoes I bought and that I needed urgently...

Entrust your shipments to an unreliable carrier.

The delay was longer than expected, but the order arrived, which is the main thing.

An item is out of stock even though I was able to order it, and I did not receive any message informing me. I only found out when I opened a dispute indicating that I was missing an item and had to send proof!!! When you could have known from the start!

The product is compliant. On the other hand, contrary to what is indicated when ordering delivery in 48 or 72 hours, I was delivered from my home almost 2 weeks after my order and my racket worth 300 € was thrown behind the gate by the carrier. No commercial gesture from PROTENNIS regarding the missed deadlines.

I am very dissatisfied. I ordered a pair of blue sneakers, I received black ones. And impossible to get the ordered pair or a refund. !!!! Only a commercial gesture of €4.90! Indecent!

Good parcel received today 15 days ago Constant reminders Difficulty reaching after-sales service

Negative UPS delivery times and modes.

Order not received due to stock error. No order tracking

I do not intend to repeat a purchase because if a return is required it is very expensive.

I asked for cotton jogging pants. What I got was the complete opposite.

Don't answer emails you are bad

I had asked to be contacted since I had not gotten the discount code during payment, but no one heard back

Very serious company,super fast shipping products as described

Delivery took too long and was delayed several times.

the delivery took a week and the driver did not deliver to your home but to a relay point

Satisfied for the price but very disappointed that the stock shown was not real.

I am still waiting for delivery of my order. Purchase deed on December 17, 11 days later the order is officially in transit with no news from the deliverer or the seller's site ... very disappointing.

Parcel not received on time, Christmas date missed, despite a delivery confirmation message from ups which never arrived. Finally ups wrote to me again today to suggest December 30, it's incomprehensible.

Big rip-off, we had ordered 2 rackets which benefited from a free stringing offer. In addition to this offer, we ordered 2 strings. We were therefore to have 4 strings, 2 of which were to be mounted on the snowshoes. The rackets arrived with no strings attached or installed, so we ended up with 2 rackets with no strings. Very practical for playing tennis... Customer service is, as luck would have it, unreachable by e-mail, via the contact form on their site, or by telephone... A huge scam, absolutely to be avoided. Not to mention a deplorable delivery service where our parcel was first delayed, then redirected to a relay point even though we were at home when the delivery driver was supposed to arrive. He never showed up at our home... In short, a deplorable experience, a thieving brand and a ruined Christmas present...

Order, delivery, in all respects compliant.

Package promised for Christmas, it's December 26, I have no news despite 3 broken delivery promises from UPS.

Poor return procedure

The order went very well, processing and shipping were fast. However, the volume of the parcel is not taken into account when choosing a delivery point. As a result, I had to validate my order in an unsuitable locker, and the delivery company, without asking me beforehand, dropped my parcel off with a private individual working for them in another town. What's more, I received contradictory information concerning the whereabouts of my parcel. I therefore lost a lot of time (one day) to get the parcel. A mixed experience, then, and very little communication from the seller. I may repeat the experience, but I will refuse delivery by UPS!

Negative the package was not delivered bad

To flee! order supposed to be dispatched under 24h, was sent with + of one month of delay! the customer service does not even answer the messages!

Racket was not strung as specified