Customer reviews of Protennis

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 3 182 published reviews
5 2 724 86% 4 161 5% 3 68 2% 2 60 2% 1 169 5%

Summary of reviews

Protennis consistently delivers fast shipping and reliable delivery times, with many reviews noting items arrive quickly and in good condition, often matching descriptions and sizes. The store also highlights strong customer service and support, described as responsive, business-oriented, and helpful in processing orders, returns, and inquiries. Customers frequently commend the purchasing experience itself, including smooth ordering, clear communication, safe packaging, and efficient refunds when needed. Overall, the store's practical efficiency, accurate product fulfillment, and supportive staff emerge as clear strengths.

Reviews 1, 4 and 5 stars

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V
Valentin B.
Rating: 5 out of 5
following a purchase from 08/03/2025
Perfect, fast shipping
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Augustin F.
Rating: 5 out of 5
following a purchase from 01/03/2025
Despite a delivery delay, I am very satisfied with the product
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Jérôme T.
Rating: 5 out of 5
following a purchase from 08/03/2025
Simple, quick and easy to pick up
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Stephanie F.
Rating: 1 out of 5
following a purchase from 08/03/2025
I have not received my order
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Response from Protennis
Hello Stéphanie,

Thank you for taking the time to share your feedback.

However, we note that your package was indeed received on March 17.

If you have any issues, please do not hesitate to get back to us.

Best regards,
The Protennis Team
C
Christophe D.
Rating: 5 out of 5
following a purchase from 05/03/2025
Fast and impeccable
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Yan D.
Rating: 4 out of 5
following a purchase from 06/03/2025
I take away 1 star because 1 item was missing from my order (I was refunded) Otherwise satisfied.
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Victor C.
Rating: 5 out of 5
following a purchase from 06/03/2025
Very professional, I am satisfied
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Rossano G.
Rating: 5 out of 5
following a purchase from 04/03/2025
Great price and fast delivery!!!
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Pascale C.
Rating: 5 out of 5
following a purchase from 26/02/2025
In accordance with the description
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Antonio C.
Rating: 5 out of 5
following a purchase from 03/03/2025
Order in accordance with what was requested, delivery made with care and punctuality
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M
Marco M.
Rating: 5 out of 5
following a purchase from 22/02/2025
Perfect merchandise, great seller!
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M
Moreno S.
Rating: 1 out of 5
following a purchase from 17/02/2025
Package shipped after almost two weeks from the order
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F
Frederic C.
Rating: 5 out of 5
following a purchase from 03/03/2025
Very good shoe
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C
Cedric V.
Rating: 1 out of 5
following a purchase from 20/02/2025
I still haven't received my package. I had entered the reception center but the owner was on vacation so the package was sent to another UPS center without notifying me. I had to do some research to find out where my package was and when I showed up at this new store, I was asked for a QR Code to retrieve the package, which I didn't have because I never received a QR Code. And now I learn that the package has gone back to the Pro Tennis warehouses. So I'm waiting for the next steps hoping to receive my pair of shoes one day.
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Response from Protennis
Hello Cedric,

Thank you for your feedback. We are sorry to hear about the difficulties encountered with the delivery of your package. If you experience any further issues in the future, please do not hesitate to reach out to us.

Best regards,
The Protennis Team
Y
Yves D.
Rating: 5 out of 5
following a purchase from 01/03/2025
Very good
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Georges P.
Rating: 5 out of 5
following a purchase from 01/03/2025
Very good
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Alexandre M.
Rating: 5 out of 5
following a purchase from 13/02/2025
Very good, fast and good price
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Chantal C.
Rating: 1 out of 5
following a purchase from 01/03/2025
Perfect
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C
Carine R.
Rating: 5 out of 5
following a purchase from 27/02/2025
Nothing to report, satisfied
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C
Cyril B.
Rating: 5 out of 5
following a purchase from 26/02/2025
Fast postage and order arrived in perfect condition
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Hugues I.
Rating: 1 out of 5
following a purchase from 22/02/2025
Order placed more than 2 weeks ago, and still nothing received. UPS is not really the carrier to subcontract shipments.
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Response from Protennis
Hello Hugues,

Thank you for your feedback, and we are sorry to hear that you have not received your order. We understand your frustration and have done everything possible to find an appropriate solution. Your satisfaction is our priority, and we are doing everything we can to ensure this does not happen again.

Best regards,
The Protennis team
M
Michael B.
Rating: 5 out of 5
following a purchase from 26/02/2025
Top efficient
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Marc C.
Rating: 5 out of 5
following a purchase from 25/02/2025
Perfect
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D
Dominique B.
Rating: 5 out of 5
following a purchase from 18/02/2025
I am very happy with my purchase, very comfortable, the perfect color, nothing to say.
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Gianfranco B.
Rating: 5 out of 5
following a purchase from 25/02/2025
excellent
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Henry M.
Rating: 5 out of 5
following a purchase from 24/02/2025
Excellent!
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Laurent M.
Rating: 5 out of 5
following a purchase from 24/02/2025
Nothing to report. Everything went well!
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Jeremy L.
Rating: 5 out of 5
following a purchase from 13/02/2025
Product conforms, attractive price and free shipping! What more could you ask for! Thank you.
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F
Florent P.
Rating: 5 out of 5
following a purchase from 22/02/2025
The order + delivery went well.
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Nicolas R.
Rating: 5 out of 5
following a purchase from 23/02/2025
Order conforms to the request. Nothing to say. Impeccable.
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F
Fabrizio C.
Rating: 5 out of 5
following a purchase from 18/02/2025
Fast and professional.
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Jean-Charles D.
Rating: 5 out of 5
following a purchase from 15/02/2025
Order as expected and some little surprises included! Thank you!
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Cedric M.
Rating: 5 out of 5
following a purchase from 19/02/2025
Racket delivered quickly and super well protected. At a great price...
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Leonardo P.
Rating: 5 out of 5
following a purchase from 21/02/2025
Package arrived early!
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Bruno G.
Rating: 5 out of 5
following a purchase from 21/02/2025
N/A
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Sébastien U.
Rating: 5 out of 5
following a purchase from 22/02/2025
Good reception of the product.
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Irene B.
Rating: 5 out of 5
following a purchase from 20/02/2025
Package arrived quickly and perfectly.
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Nicolas L.
Rating: 5 out of 5
following a purchase from 20/02/2025
Perfect
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A
Alain L.
Rating: 5 out of 5
following a purchase from 13/02/2025
Exactly what was ordered. Responsive customer service
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Laurence B.
Rating: 5 out of 5
following a purchase from 20/02/2025
Nickel, my order arrived on time and quickly. I'm delighted
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