Customer reviews of Protennis

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 3 182 published reviews
5 2 724 86% 4 161 5% 3 68 2% 2 60 2% 1 169 5%

Summary of reviews

Protennis consistently delivers fast shipping and reliable delivery times, with many reviews noting items arrive quickly and in good condition, often matching descriptions and sizes. The store also highlights strong customer service and support, described as responsive, business-oriented, and helpful in processing orders, returns, and inquiries. Customers frequently commend the purchasing experience itself, including smooth ordering, clear communication, safe packaging, and efficient refunds when needed. Overall, the store's practical efficiency, accurate product fulfillment, and supportive staff emerge as clear strengths.

Reviews 1, 4 and 5 stars

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S
Stéphane J.
Rating: 5 out of 5
following a purchase from 17/12/2024
Deadlines met, I recommend this site
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Vanessa B.
Rating: 5 out of 5
following a purchase from 13/12/2024
Fast and neat
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Alessia S.
Rating: 5 out of 5
following a purchase from 14/12/2024
The service was very efficient and punctual.
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Grégory D.
Rating: 5 out of 5
following a purchase from 16/12/2024
Quality and on-time delivery
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Thierry P.
Rating: 5 out of 5
following a purchase from 17/12/2024
Delivery the day after I ordered. Perfect
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Giuseppe B.
Rating: 5 out of 5
following a purchase from 13/12/2024
All perfect!!!!
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Arnaud H.
Rating: 4 out of 5
following a purchase from 09/12/2024
CLEAR
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Abdelhak B.
Rating: 4 out of 5
following a purchase from 12/12/2024
Very good
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Sébastien N.
Rating: 5 out of 5
following a purchase from 14/12/2024
Perfect
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Francoise G.
Rating: 5 out of 5
following a purchase from 16/12/2024
Received the day after ordering!
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Nicolas B.
Rating: 4 out of 5
following a purchase from 16/12/2024
Very good price and quick stringing of the rackets despite the holiday season. I did, however, take off one star because I had asked for 2 different strings and the deposit went through the roof!!!! But Pro Tennis customer service was responsive and I recommend this site.
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Céline D.
Rating: 5 out of 5
following a purchase from 15/12/2024
super fast and unbeatable price
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Yariv C.
Rating: 5 out of 5
following a purchase from 16/12/2024
All went well
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Loïc P.
Rating: 5 out of 5
following a purchase from 16/12/2024
Great delivery time and the product was well protected so arrived in perfect condition.
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Marion A.
Rating: 5 out of 5
following a purchase from 16/12/2024
Very good
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Marco R.
Rating: 4 out of 5
following a purchase from 15/12/2024
Great product at a good price! Delivery as directed
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C
Cécile V.
Rating: 1 out of 5
following a purchase from 14/12/2024
Package promised for Christmas, it's December 26, I have no news despite 3 broken delivery promises from UPS.
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Response from Protennis
Hello Cécile,

Thank you for taking the time to share your experience. We are sincerely sorry to hear that your package did not arrive as expected. We understand your frustrations regarding the delivery delays and assure you that we are doing everything we can to ensure that everything goes smoothly in the future.

Best regards,
The Protennis team
E
Emilie L.
Rating: 5 out of 5
following a purchase from 13/12/2024
Great! Very happy with my purchase for this Christmas gift.
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Nadège R.
Rating: 5 out of 5
following a purchase from 15/12/2024
Perfect
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Yves T.
Rating: 5 out of 5
following a purchase from 14/12/2024
Very good.
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Franck S.
Rating: 5 out of 5
following a purchase from 15/12/2024
Perfect.
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Serge D.
Rating: 5 out of 5
following a purchase from 14/12/2024
Order conforms and deadlines assured
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Florence L.
Rating: 5 out of 5
following a purchase from 09/12/2024
The bag is beautiful and classy
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Elena S.
Rating: 5 out of 5
following a purchase from 13/12/2024
excellent product
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Lydia D.
Rating: 5 out of 5
following a purchase from 11/12/2024
I have always appreciated the answer to my question. I will recommend this site.
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Jean-Marc B.
Rating: 4 out of 5
following a purchase from 14/12/2024
Good products but not so good delivery by ups with multiple postponements and change of relay point.
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David M.
Rating: 4 out of 5
following a purchase from 06/12/2024
The delivery took too long compared to what is advertised.
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Simone M.
Rating: 1 out of 5
following a purchase from 11/12/2024
Negative the package was not delivered bad
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Michel G.
Rating: 4 out of 5
following a purchase from 09/12/2024
Purchase with no problem Top delivery I recommend
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Catherine H.
Rating: 5 out of 5
following a purchase from 13/12/2024
Efficient service and perfect product received.
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Ana T.
Rating: 5 out of 5
following a purchase from 14/12/2024
Perfect
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Apolline S.
Rating: 1 out of 5
following a purchase from 05/11/2024
To flee! order supposed to be dispatched under 24h, was sent with + of one month of delay! the customer service does not even answer the messages!
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Response from Protennis
Hello Apolline,

Thank you for your feedback, and we are sincerely sorry to hear about your disappointing experience. The situation you describe does not meet our quality standards. We are doing our best to improve our service and we are committed to addressing any requests you may have.

Best regards,
The Protennis team
F
Florence L.
Rating: 5 out of 5
following a purchase from 12/12/2024
Fast delivery
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Marcello C.
Rating: 5 out of 5
following a purchase from 11/12/2024
reliable
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Patrick D.
Rating: 1 out of 5
following a purchase from 05/12/2024
Racket was not strung as specified
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Grégory D.
Rating: 4 out of 5
following a purchase from 10/12/2024
The goods are in order. Delivery was a little late.
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Sophie L.
Rating: 5 out of 5
following a purchase from 11/12/2024
Fast service Efficient after-sales service
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Olivier G.
Rating: 5 out of 5
following a purchase from 02/12/2024
Yes really very good, a little difficult to reach when there is a problem.but on the other hand very responsive and listening to the customer to best solve the problem thank you again.tradesman in the rules of art
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Christophe G.
Rating: 5 out of 5
following a purchase from 11/12/2024
The order went well, arrived safely...maybe a little more attention to detail on the stringing, but nothing serious.
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Thibault V.
Rating: 5 out of 5
following a purchase from 04/12/2024
Fast and impeccable DELIVERY, top order communications! I recommend it!
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