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C
Rating: 4 out of 5
Good
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Customer reviews of Protennis
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 3 182 published reviews
Summary of reviews
Protennis consistently delivers fast shipping and reliable delivery times, with many reviews noting items arrive quickly and in good condition, often matching descriptions and sizes. The store also highlights strong customer service and support, described as responsive, business-oriented, and helpful in processing orders, returns, and inquiries. Customers frequently commend the purchasing experience itself, including smooth ordering, clear communication, safe packaging, and efficient refunds when needed. Overall, the store's practical efficiency, accurate product fulfillment, and supportive staff emerge as clear strengths.
Reviews 1 and 4 stars
Reset filtersF
Rating: 4 out of 5
Order conforms to the photos
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T
Rating: 1 out of 5
The size does not fit. The 45 is too big, while I have always worn 45 in all other brands…
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L
Rating: 1 out of 5
Fees paid for 24h/48h delivery. Delivery after 8 days following a reminder.
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C
Rating: 1 out of 5
The delivery time is long, I went abroad without being able to retrieve my order on time, today I don't know where my order is
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G
Rating: 4 out of 5
Fast, professional, it would definitely deserve 5 stars, but I take away just one star because the support phone number never answers, it's a shame, it gives, wrongly, a bad image of the site.
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S
Rating: 1 out of 5
very difficult communication and significantly exceeded delivery time.
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S
Rating: 1 out of 5
Disaster! Catastrophic return process unsuitable for people selling clothing and shoes with variable sizes. First and last experience
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S
Rating: 4 out of 5
Very fast shipping.
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F
Rating: 4 out of 5
Padel shoes as described! Perfect delivery but a bit slow
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H
Rating: 1 out of 5
Absolute cheek the return fees Not recommended
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I
Rating: 4 out of 5
Satisfied
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L
Rating: 4 out of 5
Great! Delivery 1 day later,
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M
Rating: 1 out of 5
First and last time I buy on this site which does not offer a proper return or exchange method in 2026.
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J
Rating: 1 out of 5
Return of package at the customer's expense
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R
Rating: 1 out of 5
The received items were not in their original boxes. Doubt about the origin!!!
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G
Rating: 1 out of 5
Returns must be shipped to France at the buyer's expense and without any agreement with couriers, resulting in me having to spend 30 euros to return a pair of incorrectly sized shoes. It is intolerable that this company does e-commerce throughout Europe without providing free returns or at least an agreement with an economical courier.
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M
Rating: 4 out of 5
Satisfied
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K
Rating: 4 out of 5
A delivery is only about 6 days
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J
Rating: 1 out of 5
They haven't sent me anything
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R
Rating: 1 out of 5
It is not normal to pay shipping fees for returns.
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F
Rating: 1 out of 5
Tennis strings cut roughly is not very professional
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G
Rating: 4 out of 5
Tennis bag matching the requested specifications; a bit of delay in delivery and change of delivery location to a pickup point; overall satisfactory.
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R
Rating: 4 out of 5
The communication went well. However, the order (24-48h) was delayed and it was not clear what exactly was happening with the order. Once with the delivery person (GLS), it went 'too' well: too much communication :-)
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J
Rating: 1 out of 5
To this day I still have not received my package from the company dpd despite several calls each time I am stuck at home even today I am promised a delivery to a relay point at the little shoemaker I no longer really believe it Order number GIJQJMOBO Package number 10304000910887 My phone 0645621635 Mr Sauvaigo J Jacques 160 Ave de la lanterne entrance b 06200 Thank you if you can help me Best regards
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A
Rating: 4 out of 5
Perfect article, well packaged, but no possibility to track the delivery
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G
Rating: 4 out of 5
I would have given 5 stars if there hadn't been delivery delays, this is the second time I order a Tecnifibre product and each time there is a delay even though the items are in stock
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A
Rating: 1 out of 5
The ordered item does not do the job, does not maintain the pressure of 28psi for 3 Padel balls and after an hour it drops to 0psi, very disappointed...
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J
Rating: 4 out of 5
Very good responsiveness
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T
Rating: 1 out of 5
Connection problem on the site to make the return
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F
Rating: 1 out of 5
Scandalous delays. Proactivity for information or solutions close to zero.
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C
Rating: 1 out of 5
The wait is way too long between what is announced on the site and what actually happens. The same opinion from a friend yesterday who placed an order with tennis equipment, she took two weeks to receive her package. It was my first purchase with you and I think it will be the last. Have a good day Coraline Laurent
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Y
Rating: 4 out of 5
Very good
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R
Rating: 1 out of 5
Delivery time of 10 days is way too long for competitive use
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L
Rating: 1 out of 5
The shorts received did not match the description, I returned them and I am waiting for the refund
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C
Rating: 4 out of 5
At first, no communication about the delivery delay. But once contacted, the customer service was responsive, merchandise arrived quickly and in good condition. Second order without any real issues. Just need to improve customer communication, so that it is anticipated and not forced.
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F
Rating: 4 out of 5
Perfect, the site took my comments into account.
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C
Rating: 1 out of 5
Very bad service. They do not meet the delivery in 24/48 hours, it's false. Ten days waiting for delivery still.
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E
Rating: 1 out of 5
Delivery time too long
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J
Rating: 1 out of 5
Order placed on December 16 and received after the Christmas holidays. I would have liked a commercial gesture or a discount for a future order.
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