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O
Rating: 4 out of 5
Perfect
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Customer reviews of Protennis
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 3 010 published reviews
Summary of reviews
The online store Protennis excels in providing fast delivery, with many customers noting that items arrive as described and within the promised timeframes, often exceeding expectations. The competitive pricing is frequently highlighted, making it an appealing choice for shoppers looking for value. Product quality also receives commendations, with customers expressing satisfaction with their purchases, particularly mentioning the shoes and rackets as meeting their specifications.
Reviews 1 and 4 stars
Reset filtersP
Rating: 1 out of 5
The size 44 of this Babolat model is not the same as the size 44 Babolat purchased from you previously
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V
Rating: 1 out of 5
Possible return but at your expense We avoid recommending if the sizes do not fit
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T
Rating: 1 out of 5
No order confirmation received for the order. Waited 10 days for the goods. Poor service
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J
Rating: 1 out of 5
Return procedure is too cumbersome and too expensive. Ordering from a .be site and returning to France? Come on...
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L
Rating: 4 out of 5
No particular concern
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A
Rating: 1 out of 5
I have not received my order and no one has responded after sending several emails.
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R
Rating: 1 out of 5
Lack of seriousness and customer service. You clearly had a dissatisfied customer and you let the case deteriorate.
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P
Rating: 1 out of 5
I have not received the product I purchased and I have no solution regarding this.
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D
Rating: 4 out of 5
fast and efficient
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C
Rating: 1 out of 5
On a Babolat shoe, the stickers on the sides came off after two uses. Not cool.
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D
Rating: 1 out of 5
Never again
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E
Rating: 1 out of 5
Short missing
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S
Rating: 4 out of 5
Ordered and received quickly
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L
Rating: 4 out of 5
Very good, conforms to the description
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D
Rating: 4 out of 5
Product conforms to the order, delivery time a bit long.
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S
Rating: 4 out of 5
Good size for the shoes, pants in M too big!
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L
Rating: 1 out of 5
Hello, I am not satisfied. Indeed, the shoes I received do not match the size of my foot. Normally, I wear size 42, but the shoes I received are too small even though they are size 42, and they hurt my feet. I cannot use them because they are small. Best regards. Mr. Mangili
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D
Rating: 4 out of 5
happy with my package and sent on time and in good condition
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D
Rating: 4 out of 5
Package well received with good products. Processing time for the order a bit long
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M
Rating: 1 out of 5
I am not satisfied with my purchase: unfortunately, once I received the product, it did not convince me as I hoped. I intended to return it, but since it is not free and the seller is in France, the shipping costs would be too high. Between shipping and return fees, it is not worth it for me to proceed. I acknowledge that I was not careful in checking the return policy in advance.
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S
Rating: 1 out of 5
Poor return handling. This was our last purchase at protennis.fr.
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O
Rating: 1 out of 5
After-sales service is terrible and the email exchange was catastrophic
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G
Rating: 1 out of 5
Initially, they did not respond to 3 emails and there were delays both in receiving the racket and in stringing it. The racket and the stringing were perfect, but the timing was really too slow, which is the only flaw.
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L
Rating: 1 out of 5
No information on the site stating that the item is out of stock. Order placed with payment for express shipping in 48 hours. All this to receive the item 10 days later and the seller ignored my request for a refund of the difference for shipping that turned out to be standard and no longer express. I do not recommend
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E
Rating: 1 out of 5
The return costs seem excessive to me. €19 Very difficult to return an item. I will not buy again.
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E
Rating: 4 out of 5
Very good product
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N
Rating: 1 out of 5
Can we return the racket and get a refund?
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P
Rating: 4 out of 5
Good value for money
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D
Rating: 4 out of 5
Good
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A
Rating: 1 out of 5
order too long
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J
Rating: 1 out of 5
The package has not arrived yet, the address is wrong because you transcribed it incorrectly.
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P
Rating: 4 out of 5
Good
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G
Rating: 4 out of 5
Hello, thank you for Marie's advice on my future purchase of a pair of clay court tennis shoes. However, I must admit I am disappointed regarding the delivery because the pickup point changed and I had to travel more kilometers to retrieve my package! Moreover, the people were not really welcoming!!! Anyway, nothing important, but such details should be pointed out.
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L
Rating: 1 out of 5
Delivery not compliant. I unsubscribed from your site. First experience and therefore last experience.
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P
Rating: 4 out of 5
Delivery on the scheduled date
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P
Rating: 1 out of 5
No product to judge the quality of the product and the company.
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P
Rating: 1 out of 5
The size of one of the pairs is too small. No option for free return. That's a shame!
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Y
Rating: 1 out of 5
I ordered a tennis racket on July 30 with delivery to a DPD pickup point 600m from my home in Bidart; my package is marked as shipped but not delivered, I have no news!
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K
Rating: 1 out of 5
Hello, I ordered the tennis shoes on July 26, I have played 3 times with them. The sole has already torn off the bottom of my right foot. What can you do? Best regards, Bories Kylian
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