Customer reviews of Protennis

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9,3 /10
Overall rating: 9,3 out of 10
Based on 3 010 published reviews
5 2 577 86% 4 155 5% 3 68 2% 2 56 2% 1 154 5%

Summary of reviews

The online store Protennis excels in providing fast delivery, with many customers noting that items arrive as described and within the promised timeframes, often exceeding expectations. The competitive pricing is frequently highlighted, making it an appealing choice for shoppers looking for value. Product quality also receives commendations, with customers expressing satisfaction with their purchases, particularly mentioning the shoes and rackets as meeting their specifications.

Reviews 1 and 4 stars

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S
Simeon P.
Rating: 1 out of 5
following a purchase from 24/07/2025
I am waiting for a response to my emails regarding a return. They do not answer the phone or my emails
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Vitantonio C.
Rating: 1 out of 5
following a purchase from 26/07/2025
The product arrived late and not within the established time. I asked to extend the return period since the product arrived when I had already left and I will not have the opportunity to try it before August 21: I have not received a response.
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Julien D.
Rating: 1 out of 5
following a purchase from 24/07/2025
I still haven't received my purchase
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Isacco L.
Rating: 4 out of 5
following a purchase from 23/07/2025
All good
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M
Matteo M.
Rating: 1 out of 5
following a purchase from 19/07/2025
They guarantee shipping within 24/48 hours. A week has passed since the order and I still haven't received it. Moreover, they do not respond to emails. Non-existent customer support contacts.
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M
Mariline C.
Rating: 1 out of 5
following a purchase from 14/07/2025
First but especially last time. "Pro" only in the name. Defective equipment upon delivery and customer service not up to par. Return costs at my expense. Customer service: zero
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Pascal P.
Rating: 1 out of 5
following a purchase from 03/07/2025
too much waiting, had to be contacted again to know when it would finally be sent, no apology or commercial gesture, more to not wait, as I waited too long, I preferred to keep the shoes that did not fit
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Stéphane F.
Rating: 4 out of 5
following a purchase from 12/07/2025
Too bad I didn't receive the first email to notify me of the arrival of the package
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Eric M.
Rating: 4 out of 5
following a purchase from 11/07/2025
Very good price. Too bad the delivery is disappointing since I was delivered to a locker other than the one I had chosen.
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Muayad A.
Rating: 1 out of 5
following a purchase from 09/07/2025
Package has still not arrived and not delivered
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Annie C.
Rating: 1 out of 5
following a purchase from 07/07/2025
Used to wearing Babolat size 41 without any problem, the tennis shoes received are too small. Given this experience, it is not possible to buy by mail order. No credible explanation given for this problem. Furthermore, if the sizes are not standard, you should remedy this by advising a larger size as is done on other sites.
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jonathan K.
Rating: 1 out of 5
following a purchase from 28/06/2025
More than 10 days late
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Hélène T.
Rating: 1 out of 5
following a purchase from 06/07/2025
Many problems regarding delivery (failure to meet announced dates, lack of communication, false declaration..)
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Laurent B.
Rating: 4 out of 5
following a purchase from 27/06/2025
Everything is ok but confusion with the carrier GLS
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Fabio S.
Rating: 4 out of 5
following a purchase from 27/06/2025
If it could improve the information on the status of the shipment and the delivery time
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D
Delaporte J.
Rating: 1 out of 5
following a purchase from 23/06/2025
I did not receive my Ares order despite several follow-ups.
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Guillaume D.
Rating: 1 out of 5
following a purchase from 28/06/2025
I was hoping for a return voucher because the size is too small...
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Jeremy L.
Rating: 1 out of 5
following a purchase from 26/06/2025
My package was dropped off at a pickup point without me being notified. Impossible to reach the site by phone. Moreover, the rope I bought by the unit was taken from a spool, in short, bad experience!
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Cedric B.
Rating: 4 out of 5
following a purchase from 25/06/2025
Perfect
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D
Diego F.
Rating: 1 out of 5
following a purchase from 20/06/2025
I wanted to make a return and you don't provide any facilities. You don't have a return label and the return costs are so high that it's not worth it.
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M
Michele C.
Rating: 1 out of 5
following a purchase from 16/06/2025
Package never received. I have been waiting for over 15 days and it seems the fault lies with the transport company that lost the package. In the meantime, a serious company would have sent me a new package rather than making me wait who knows how many more days? I imagine the package will never be found, I will receive nothing and I will have spent money for nothing.
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D
Daniel S.
Rating: 4 out of 5
following a purchase from 13/06/2025
Ease of online ordering, user-friendly site; small downside, upon receiving the order, the box was not well sealed! But fortunately, all the ordered items were inside.
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Marc J.
Rating: 1 out of 5
following a purchase from 09/06/2025
Paid return
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Stefanie B.
Rating: 1 out of 5
following a purchase from 03/06/2025
No return shipping!!!! It goes to France. Once and not again!
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B
Bárbara I.
Rating: 1 out of 5
following a purchase from 02/06/2025
I placed the order with a guest account, I want to change the size and I can't get anyone to tell me how I can do it.
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Clemence W.
Rating: 1 out of 5
following a purchase from 02/06/2025
No returns no refunds because the racket was unboxed. We realized that the racket was junior when unboxing it. But no possibility of returns. Thank you...
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BRUNO G.
Rating: 4 out of 5
following a purchase from 29/05/2025
A small delay regarding the shipment was all good
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V
valerie B.
Rating: 1 out of 5
following a purchase from 28/05/2025
the tennis bag is really very small. It was not indicated like this on the website. It was shown with a racket inserted and here there isn't even room for a children's racket. Now I can return it and bear the cost of the return myself.
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F
Fabrice B.
Rating: 1 out of 5
following a purchase from 31/05/2025
Size e does not correspond to the one ordered. Return of the product
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PAOLO T.
Rating: 4 out of 5
following a purchase from 30/05/2025
Product compliant
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C
Christelle G.
Rating: 4 out of 5
following a purchase from 25/05/2025
Very good shoes
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Maud T.
Rating: 1 out of 5
following a purchase from 15/05/2025
I was charged twice the amount of my order, no response to my email, impossible to reach them by phone.
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Iván V.
Rating: 4 out of 5
following a purchase from 21/05/2025
He arrived 2 days late
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Emilie L.
Rating: 1 out of 5
following a purchase from 22/05/2025
The return procedure is complicated.
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Thierry L.
Rating: 1 out of 5
following a purchase from 07/05/2025
Hello my order was forgotten after a week I called back to get my racket
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Liudmila Z.
Rating: 1 out of 5
following a purchase from 12/05/2025
Slow
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F
Francesco R.
Rating: 4 out of 5
following a purchase from 12/05/2025
Very good, product matched the description, very good packaging, very fast processing, fast shipping, can recommend
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simona B.
Rating: 4 out of 5
following a purchase from 13/05/2025
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K
Karine L.
Rating: 1 out of 5
following a purchase from 12/05/2025
I filed a complaint because the bag was scratched and it's a gift that I am going to give. As a response for the moment from the complaint service
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Response from Protennis
Hello,

We are sincerely sorry to hear the news that the bag you received has scratches.

We provided you with a response on 23/05 by email.

Awaiting your reply,

The ProTennis team
J
Jean E.
Rating: 4 out of 5
following a purchase from 10/05/2025
Everything went perfectly
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