Customer reviews of Protennis

Package shipped after almost two weeks from the order

I still haven't received my package. I had entered the reception center but the owner was on vacation so the package was sent to another UPS center without notifying me. I had to do some research to find out where my package was and when I showed up at this new store, I was asked for a QR Code to retrieve the package, which I didn't have because I never received a QR Code. And now I learn that the package has gone back to the Pro Tennis warehouses. So I'm waiting for the next steps hoping to receive my pair of shoes one day.

Perfect

Order placed more than 2 weeks ago, and still nothing received. UPS is not really the carrier to subcontract shipments.

I am not at all satisfied, I received two different shoes and at the moment, since 19/2/2025 of the order, I am still waiting for them to resolve the issue because before they send me the correct shoes again, they are waiting for the wrong ones to be returned to them. It probably works like this, but in the meantime, I do not have the shoes I bought and that I needed urgently...

The item matches the description, except for the color (red) which is much less vibrant than in the photo. And instead of 48/72 hours for delivery, it took 10 days (issues with the supplier, yes maybe, but not cool.

Perfect

Entrust your shipments to an unreliable carrier.

Bag arrived as expected

CLEAR

Good, but slow in shipping

well my order was delivered quickly

Thank you Protennis, very satisfied with the order. On the other hand, the carrier should be changed, DHL is a pain, the second time they screw me up with the delivery to the relay point, the second time I'm obliged to pick it up 10 km from my home.

The product is compliant. On the other hand, contrary to what is indicated when ordering delivery in 48 or 72 hours, I was delivered from my home almost 2 weeks after my order and my racket worth 300 € was thrown behind the gate by the carrier. No commercial gesture from PROTENNIS regarding the missed deadlines.

Fast delivery but a small problem with DHL, the delivery address had to be changed and delivery delayed.

Satisfied

I am very dissatisfied. I ordered a pair of blue sneakers, I received black ones. And impossible to get the ordered pair or a refund. !!!! Only a commercial gesture of €4.90! Indecent!

Good parcel received today 15 days ago Constant reminders Difficulty reaching after-sales service

Order not received due to stock error. No order tracking

I do not intend to repeat a purchase because if a return is required it is very expensive.

Package shipped quickly, but delivery complicated and delayed by UPS. Goods conformed

We waited a little long for an intermediate status, but when the shipping started, we were also informed via UPS and were then reassured. The delivery was flawless.

I asked for cotton jogging pants. What I got was the complete opposite.

Goods conformed and received promptly!

Don't answer emails you are bad

I had asked to be contacted since I had not gotten the discount code during payment, but no one heard back

Everything went well for the second product. The customer should be informed of the unavailability of the product before payment and not 24 hours after. Thank you very much.

I am still waiting for delivery of my order. Purchase deed on December 17, 11 days later the order is officially in transit with no news from the deliverer or the seller's site ... very disappointing.

Parcel not received on time, Christmas date missed, despite a delivery confirmation message from ups which never arrived. Finally ups wrote to me again today to suggest December 30, it's incomprehensible.

Big rip-off, we had ordered 2 rackets which benefited from a free stringing offer. In addition to this offer, we ordered 2 strings. We were therefore to have 4 strings, 2 of which were to be mounted on the snowshoes. The rackets arrived with no strings attached or installed, so we ended up with 2 rackets with no strings. Very practical for playing tennis... Customer service is, as luck would have it, unreachable by e-mail, via the contact form on their site, or by telephone... A huge scam, absolutely to be avoided. Not to mention a deplorable delivery service where our parcel was first delayed, then redirected to a relay point even though we were at home when the delivery driver was supposed to arrive. He never showed up at our home... In short, a deplorable experience, a thieving brand and a ruined Christmas present...

CLEAR

Very good

Very good price and quick stringing of the rackets despite the holiday season. I did, however, take off one star because I had asked for 2 different strings and the deposit went through the roof!!!! But Pro Tennis customer service was responsive and I recommend this site.

Great product at a good price! Delivery as directed

Package promised for Christmas, it's December 26, I have no news despite 3 broken delivery promises from UPS.

Good products but not so good delivery by ups with multiple postponements and change of relay point.

The delivery took too long compared to what is advertised.

Negative the package was not delivered bad

Purchase with no problem Top delivery I recommend

To flee! order supposed to be dispatched under 24h, was sent with + of one month of delay! the customer service does not even answer the messages!