English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 
P
Rating: 1 out of 5
Racket was not strung as specified
Translated reviews
Customer reviews of Protennis
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 3 182 published reviews
Summary of reviews
Protennis consistently delivers fast shipping and reliable delivery times, with many reviews noting items arrive quickly and in good condition, often matching descriptions and sizes. The store also highlights strong customer service and support, described as responsive, business-oriented, and helpful in processing orders, returns, and inquiries. Customers frequently commend the purchasing experience itself, including smooth ordering, clear communication, safe packaging, and efficient refunds when needed. Overall, the store's practical efficiency, accurate product fulfillment, and supportive staff emerge as clear strengths.
Reviews 1 and 4 stars
Reset filtersG
Rating: 4 out of 5
The goods are in order. Delivery was a little late.
Translated reviews
S
Rating: 4 out of 5
complicated parcel tracking!
Translated reviews
C
Rating: 4 out of 5
fast delivery -
Translated reviews
A
Rating: 4 out of 5
A little long at first, but overall good.
Translated reviews
P
Rating: 4 out of 5
Very satisfied
Translated reviews
O
Rating: 4 out of 5
good service
Translated reviews
M
Rating: 4 out of 5
All right!
Translated reviews
D
Rating: 4 out of 5
Racket well received despite the delay due to Black Friday. They are contactable if needed, which is reassuring. I take one star off for the choice of delivery person for which it is obligatory ups and if no one was in front of the store it would have left like that even though a sign said to knock for parcels.
Translated reviews
C
Rating: 4 out of 5
Racket well received, but I tried to contact the store to ask for more information, but I couldn't get it.
Translated reviews
R
Rating: 1 out of 5
Bad experience, I got two dx shoes, and after a week after the mistake they asked me to return the order. Only when it arrives to them they make me the payment. Result after 2 weeks after the order I have neither the money nor the shoes
Translated reviews
M
Rating: 1 out of 5
I would like to cancel the order, it was for a gift I wanted to give on time for delivery.
Translated reviews
M
Rating: 4 out of 5
I bought a pair of protennis shoes and the transaction went off without a hitch. A size error on my part was quickly corrected before shipping, and the response to my request was fast and efficient. The only downside was that the item was advertised as available and deliverable in 48 hours, but a supplier problem at the outset delayed shipment by 7 days. I will certainly recommend the site again!
Translated reviews
H
Rating: 4 out of 5
the parcel was not delivered to the chosen relay point ! Otherwise everything is perfect
Translated reviews
D
Rating: 4 out of 5
Fast delivery, but the package could not be dropped off at the first UPS point. Had to change one.
Translated reviews
E
Rating: 4 out of 5
CLEAR
Translated reviews
A
Rating: 1 out of 5
Return shipping at our expense
Translated reviews
Response from Protennis
Hello Alex,
Y
Rating: 1 out of 5
I ordered a product that was not available, I really wanted it! They sent me an email to apologize and to see if I would like to change it, I preferred to call directly on your number but for 48 hours no one picked up, several attempts to change the product and finally I receive another email from the provider who sends the packages to tell me that the package has already been sent, without any confirmation that this has been done. In short, I received my products but the whole experience was not satisfactory.
Translated reviews
Response from Protennis
Hello Youssef,
P
Rating: 4 out of 5
Fine
Translated reviews
J
Rating: 4 out of 5
4/5
Translated reviews
N
Rating: 4 out of 5
Thank you very much for your excellent service.
Translated reviews
R
Rating: 4 out of 5
Second order on this site, Head tennis shoes received almost 1 month after order following a delay from their supplier for which I received no communication without contacting them. Product OK with a few very slight defects but very interesting price.
Translated reviews
L
Rating: 4 out of 5
The shipment was a bit long (2 weeks) but the price and the product are there!
Translated reviews
F
Rating: 4 out of 5
Forget the first order which was stolen from me, satisfied with my second order, I would have liked to have a commercial gesture for my 2 trips for nothing.
Translated reviews
S
Rating: 4 out of 5
The item delivered was perfect, but there was a delivery problem. The deliveryman said he had come to my house, but I didn't move and didn't see him, so I had to go and collect my parcel from a transport company.
Translated reviews
M
Rating: 4 out of 5
Very good follow-up. Short delivery time.
Translated reviews
G
Rating: 4 out of 5
order well received
Translated reviews
A
Rating: 4 out of 5
Package received a little late but conforms to my purchase I recommend the site
Translated reviews
F
Rating: 1 out of 5
Non-existent after sales service, if they send an item wrong, you have to return it at your own expense...totally unreliable
Translated reviews
G
Rating: 4 out of 5
On-time delivery Items as requested
Translated reviews
S
Rating: 4 out of 5
I don't give the fifth star just because of the failure to meet the delivery time.
Translated reviews
V
Rating: 4 out of 5
All good, timely delivery, material conforms to the order.
Translated reviews
V
Rating: 4 out of 5
👍👍
Translated reviews
B
Rating: 1 out of 5
It is not acceptable for the buyer to pay for the return. I bought shoes cost me 80 euros and the shipping cost for the return would cost me 30 euros.
Translated reviews
Response from Protennis
Good morning, thank you for your feedback, which helps us to improve our services day by day. Unfortunately, we are not a big enough company like Amazon or others to take care of return costs. We hope one day to be able to do so, to relieve our customers of these costs. Sincerely, the ProTennis team
P
Rating: 4 out of 5
Everything was good except delivery took a little longer than other sites. But nothing problematic.
Translated reviews
P
Rating: 4 out of 5
Very good
Translated reviews
M
Rating: 1 out of 5
Ordering online worked great. Delivery with UPS. Parcel was delivered in a Myflexbox for collection. An 8-digit code is required here. I did not receive this by email. Neither UPS nor ProTennis can be reached by phone. I sent an email to both companies asking them to send me the code. Unfortunately not a good service. Yours sincerely, M. Beck
Translated reviews
Response from Protennis
Hello, we are very sorry that you were unable to send us the security code. Unfortunately, we are unable to send security codes as UPS provides them and should contact you to send you the code. Nevertheless, we hope to welcome you back to our website soon. Yours sincerely, Your ProTennis Team
I
Rating: 4 out of 5
No problems
Translated reviews
G
Rating: 4 out of 5
A LITTLE LONG
Translated reviews
G
Rating: 4 out of 5
Great service, fast delivery. Nothing to complain about.
Translated reviews