Customer reviews of Protennis

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Cédric D.

Rating: 4 out of 5

Published on 31/12/2023 à 12h30 following a purchase from 15/12/2023

Delivery time longer than expected, but otherwise RAS!

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PATRICIA L.

Rating: 4 out of 5

Published on 28/12/2023 à 14h49 following a purchase from 18/12/2023

Very good site

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Alexandra S.

Rating: 1 out of 5

Published on 26/12/2023 à 10h12 following a purchase from 13/12/2023

I did not receive the bag

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Response from Protennis Published on 02/03/2024

Hello,
We explained the situation by e-mail concerning your order. The delivery of your parcel encountered a few problems beyond our control. You ended up asking for a refund of your order, which we did. We hope to see you soon on our website. Sincerely yours, the ProTennis team

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Laurent M.

Rating: 1 out of 5

Published on 26/12/2023 à 08h20 following a purchase from 14/12/2023

Order error

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Response from Protennis Published on 09/03/2024

Hello, We're very sorry about this error. Please do not hesitate to contact our customer service department in the future. Sincerely yours, The ProTennis team

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Corinne B.

Rating: 4 out of 5

Published on 21/12/2023 à 19h25 following a purchase from 10/12/2023

Guaranteed delivery tracking

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Thorsten R.

Rating: 1 out of 5

Published on 19/12/2023 à 11h53 following a purchase from 02/12/2023

Nie mehr mit dem Händler! Paket ist nicht angekommen und Geld ist weg! Betrug!

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Response from Protennis Published on 02/03/2024

Hello, we are sorry, but we cannot understand your dissatisfaction and your opinion. We sent your parcel quickly, but in the shipment tracking we see that you refused to receive the parcel. Your parcel was therefore returned to us and we refunded your money on the same day. We have refunded the amount to the same payment method you used to pay us. Thank you for contacting us again if you need to. The ProTennis team

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Gabriel T.

Rating: 4 out of 5

Published on 15/12/2023 à 14h19 following a purchase from 24/11/2023

Delivery a little long, but good price

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guillaume B.

Rating: 4 out of 5

Published on 14/12/2023 à 10h59 following a purchase from 30/11/2023

Package received on time and in good condition

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Herve O.

Rating: 4 out of 5

Published on 10/12/2023 à 17h40 following a purchase from 25/11/2023

Super

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Jonathan B.

Rating: 1 out of 5

Published on 10/12/2023 à 16h32 following a purchase from 26/11/2023

A real pain to get the parcel, relay point not respected, shameful.

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Response from Protennis Published on 02/03/2024

Hello Mr Bilger, we apologize for your dissatisfaction. Unfortunately, we are not responsible for the change of relay point, as once the parcel has been handed over to the carrier, we have no control over the routing and delivery of your parcel. We will pass on the information to our carrier so that this does not happen again in the future. We remain at your disposal if necessary. Sincerely, the ProTennis team

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Arlette M.

Rating: 4 out of 5

Published on 09/12/2023 à 22h22 following a purchase from 26/11/2023

Well received (pick up only), surprised that the rope was not in its original closed pouch (seen on Site).

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JEAN LUC R.

Rating: 4 out of 5

Published on 09/12/2023 à 17h36 following a purchase from 25/11/2023

I received the racket quickly and was pleased with my purchase right from the start.

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Tommaso Z.

Rating: 4 out of 5

Published on 05/12/2023 à 16h33 following a purchase from 24/11/2023

Satisfied with my purchase!

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Yann W.

Rating: 4 out of 5

Published on 05/12/2023 à 16h14 following a purchase from 24/11/2023

Fast delivery Responsive, attentive customer service Please note that we are responsible for any returns (in this case, a problem with the size).

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JEAN FRANCOIS G.

Rating: 4 out of 5

Published on 05/12/2023 à 09h33 following a purchase from 20/11/2023

good, RAS

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ALEXANDRE M.

Rating: 1 out of 5

Published on 05/12/2023 à 08h33 following a purchase from 19/11/2023

Delivery in more than a week and no information before contacting the seller.

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Response from Protennis Published on 09/03/2024

Hello Alexandre, thank you for sharing your feedback with us. We are sorry for the longer than expected delivery time and for the lack of information provided. We take your feedback into account and are working hard to improve our delivery service to provide you with a better shopping experience in the future. We look forward to serving you again in the future. Thank you for your understanding. The ProTennis team

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Damien V.

Rating: 4 out of 5

Published on 04/12/2023 à 20h13 following a purchase from 17/11/2023

Delivery one week after order. A little longer than the 24/48h advertised. Otherwise nice promotional prices and clear ordering.

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Response from Protennis Published on 02/03/2024

Hello, thank you for your feedback, which will help us improve day by day. We are very sorry for the delay but it was due to the stringing of your racket. One of our stringers was ill and this unfortunately delayed the stringing of our snowshoes. We wish you a wonderful day and hope to see you again on our site. Sincerely yours, the ProTennis team

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JOEL E.

Rating: 4 out of 5

Published on 03/12/2023 à 19h47 following a purchase from 21/11/2023

Delivery on time Attractive price

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Marc M.

Rating: 1 out of 5

Published on 02/12/2023 à 08h47 following a purchase from 19/11/2023

Still haven't received the parcel. Catastrophic experience

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Response from Protennis Published on 02/03/2024

Hello, we're very sorry to hear about the problem you've had with your parcel. We managed to send you your parcel the day after you placed your order, but unfortunately it was lost by the carrier. We sent it back to you once it had been returned to us. Once again, we would like to apologize for this problem, which was beyond our control, and we hope to see you again on our website. Sincerely yours, the ProTennis team

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Remi L.

Rating: 4 out of 5

Published on 01/12/2023 à 20h16 following a purchase from 15/11/2023

Product conforms and arrived well but in 5 working days instead of the 2-3 announced.

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manuel C.

Rating: 1 out of 5

Published on 01/12/2023 à 09h45 following a purchase from 16/11/2023

no parcel received

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Response from Protennis Published on 02/03/2024

Hello Manuel, we are surprised by your review dated 01/12/2023 as your parcel was indicated as delivered on 30/11/2023 at a relay point. If you would like to discuss this, please do not hesitate to contact us by e-mail. Sincerely yours, the Protennis team.

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Laurent G.

Rating: 4 out of 5

Published on 27/11/2023 à 22h18 following a purchase from 16/11/2023

Nickel

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ROMUALD A.

Rating: 1 out of 5

Published on 27/11/2023 à 08h37 following a purchase from 13/11/2023

Damaged parcel (broken box), I hope the rope will not be weakened. Not respectful at all. Disappointing.

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Response from Protennis Published on 02/03/2024

Hello Romuald, thank you for your feedback. We are sorry that your package arrived damaged, we do everything possible to ensure that our products are delivered in perfect condition but unfortunately sometimes with transport these can suffer shocks beyond our control. We hope that the rope is not damaged and apologize for the inconvenience. Sincerely, The Protennis team.

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Stephane P.

Rating: 1 out of 5

Published on 24/11/2023 à 06h31 following a purchase from 13/11/2023

Poor quality shoes... very disappointed

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Response from Protennis Published on 02/03/2024

Hello Stéphane, I'm sorry you were disappointed by the quality of the shoes on our Protennis site. This may have been due to a manufacturing defect. Your satisfaction is our priority and we take note of your feedback. We hope that you will be able to find the right shoe for your next purchase. Please do not hesitate to contact us by e-mail if necessary. Kind regards, The Protennis team.

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pierre D.

Rating: 4 out of 5

Published on 20/11/2023 à 10h46 following a purchase from 02/11/2023

Delivery delayed by supply problems at your supplier. Glad to have received what was ordered. And responsive service my email question was answered quickly.

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Jino B.

Rating: 1 out of 5

Published on 19/11/2023 à 16h47 following a purchase from 08/11/2023

Very disappointed by this order. This is not the first time we have ordered from them. We ordered ropes. Not only were they not delivered in their original packaging, but they were the wrong length. (11.50m instead of the normal 12 or 12.20m). Shameful for a site like this.

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Response from Protennis Published on 20/02/2024

Hello Jino, we're sorry to hear that your order did not meet your expectations. We apologize for this error and assure you that we are doing everything we can to improve our service and customer satisfaction. We hope you will give us the opportunity to demonstrate our commitment to quality and customer satisfaction with your next purchase. Thank you for your confidence and have a nice day.
The ProTennis team

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philippe M.

Rating: 4 out of 5

Published on 13/11/2023 à 07h54 following a purchase from 31/10/2023

Very responsive in terms of order preparation and delivery.

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Joel P.

Rating: 4 out of 5

Published on 12/11/2023 à 12h08 following a purchase from 13/10/2023

A little long, but problem satisfactorily solved

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JEROME N.

Rating: 4 out of 5

Published on 11/11/2023 à 03h18 following a purchase from 26/10/2023

Shoes arrived ahead of schedule, well packaged, conform to a6the order.

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