Customer reviews of Protennis

9,3 /10

Based on 3 182 published reviews

5 2 724 86% 4 161 5% 3 68 2% 2 60 2% 1 169 5%

Summary of reviews

Protennis consistently delivers fast shipping and reliable delivery times, with many reviews noting items arrive quickly and in good condition, often matching descriptions and sizes. The store also highlights strong customer service and support, described as responsive, business-oriented, and helpful in processing orders, returns, and inquiries. Customers frequently commend the purchasing experience itself, including smooth ordering, clear communication, safe packaging, and efficient refunds when needed. Overall, the store's practical efficiency, accurate product fulfillment, and supportive staff emerge as clear strengths.

Reviews 1 and 4 stars

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Florent P.

Published on 05/09/2024 à 13h11 following a purchase from 20/08/2024

A few days late but product conforms

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Mélissa L.

Published on 01/09/2024 à 16h08 following a purchase from 19/08/2024

I did receive my parcel, but 1 week and not 48 hours after my purchase as indicated on the site. Once I received the parcel, the size of the shoes was too small, so I sent you an email to the address indicated on your site to exchange them, but after 1 week I still haven't had a reply from you. I've also been trying to reach you all week, but nobody answers.

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Response from Protennis Published on 26/10/2024

Hello Mrs Le Royer, we would like to thank you for your feedback, which helps us to improve. We are sorry to hear that some of our services did not meet your expectations, but we do our best to satisfy you as much as possible. Should you require any further information, please contact us by e-mail at [email protected].
Best regards,
The ProTennis team

Sebastien L.

Published on 30/08/2024 à 15h41 following a purchase from 10/08/2024

Items and prices well placed but delivery too long. Responsive contacts.

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Massimo A.

Published on 26/08/2024 à 20h18 following a purchase from 08/08/2024

Fast shipping

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Lenaig M.

Published on 24/08/2024 à 15h52 following a purchase from 09/08/2024

I am not satisfied with the experience for the following reasons: I contacted pro tennis explaining that I was going on vacation and I asked for information on delivery and collection times. They said ok and didn't respect the dates. The parcel was delivered while we were away. So I sent a friend to collect the parcel, which was put in a locker. But ups didn't send me a collection code. I called ups and spent a sum close to 25€ to call them from abroad with no result from them. They send me to a service that doesn't answer. My friend has been to the terminal 3 times, and it's nowhere near our house. For the moment we can't find a solution. So I'm not satisfied with either pro tennis or ups.

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Response from Protennis Published on 24/12/2024

Hello Lenaig, please accept our apologies for the inconvenience encountered with your order. We are aware that our delivery service did not live up to your expectations and we will do our utmost to rectify the situation. We will work closely with UPS to ensure that this does not happen again. We look forward to earning your trust again in the future. Sincerely, the Protennis team.

Vincenzo L.

Published on 23/08/2024 à 20h17 following a purchase from 12/08/2024

Great product!

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Rodolphe G.

Published on 22/08/2024 à 18h11 following a purchase from 07/08/2024

Products as described on the website and good value for money.

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Abel B.

Published on 22/08/2024 à 15h06 following a purchase from 11/08/2024

I am not satisfied with the delivery. The collection point indicated was not the right one! After emails and phone calls, I was finally able to pick up my parcel!

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Response from Protennis Published on 24/12/2024

Hello Abel, I'm sorry you had difficulties with the delivery of your parcel. We are constantly working to improve our service and we take into account your experience to improve. We will pass on your dissatisfaction to the relevant UPS department. We hope you have enjoyed your product. Thank you for your understanding and trust. The ProTennis team

Christophe M.

Published on 22/08/2024 à 11h30 following a purchase from 10/08/2024

Order sent quickly and easy e-mail contact with them

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Corinne M.

Published on 08/02/2024 à 16h40 following a purchase from 26/01/2024

quite fast and efficient

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Christelle M.

Published on 08/02/2024 à 14h32 following a purchase from 28/01/2024

Satisfied

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Daniel G.

Published on 03/02/2024 à 13h30 following a purchase from 23/01/2024

After receiving the parcel, you realize that it does not suit you, you will have to pay for the return yourself. in my case 15 euros

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Response from Protennis Published on 20/02/2024

Hello Daniel, we are sorry that the parcel did not suit you. We understand your disappointment and we are sorry for the return costs but this is specified in our GTC. The choice of return is of course up to you, we do not impose anything.
Yours faithfully
The ProTennis team

Christophe N.

Published on 28/01/2024 à 16h55 following a purchase from 15/01/2024

Super

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Carton F.

Published on 26/01/2024 à 07h59 following a purchase from 10/01/2024

With the exception of a slight delay in delivery, this was compliant.

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Sylvie G.

Published on 25/01/2024 à 16h21 following a purchase from 14/01/2024

Items conform but the relay offered for mid-season was no longer active for 8 months, so I had to pick up my order from another relay 3 days late...

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Benjamin B.

Published on 25/01/2024 à 16h11 following a purchase from 13/01/2024

After receiving my tennis shoes, an email was sent to Protennis for information. I'm still waiting for a reply.

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Response from Protennis Published on 02/03/2024

Hello, We are very sorry that the pair of shoes you have chosen does not suit you. Unfortunately we have not received an email from you, we have searched our database, either by email or on the contact section of our website, we have no email in your name. Once again, we apologize for any inconvenience this may have caused you, and hope you enjoy your future experience with us.
Sincerely yours, the ProTennis team.

Karim D.

Published on 22/01/2024 à 19h55 following a purchase from 11/01/2024

very good experience the article corresponds in all points and delivery in a time more than reasonable

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Ãngel C.

Published on 15/01/2024 à 19h22 following a purchase from 24/12/2023

Very good . Satisfied with the service

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Rachid L.

Published on 12/01/2024 à 10h02 following a purchase from 29/12/2023

The delivery process was time-consuming and I have not yet received my package

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Dominique B.

Published on 09/01/2024 à 20h10 following a purchase from 12/12/2023

I never received my order, I phoned, sent two emails, no answer. I will never order from this site again. And as the president of a tennis club, I'm extremely disappointed.

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Ivan V.

Published on 31/12/2023 à 17h55 following a purchase from 17/12/2023

Nice service, thanks. It would be helpful to inform the customer that delivery will take +/- a week.

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Cédric D.

Published on 31/12/2023 à 12h30 following a purchase from 15/12/2023

Delivery time longer than expected, but otherwise RAS!

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Patricia L.

Published on 28/12/2023 à 14h49 following a purchase from 18/12/2023

Very good site

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Alexandra S.

Published on 26/12/2023 à 10h12 following a purchase from 13/12/2023

I did not receive the bag

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Response from Protennis Published on 02/03/2024

Hello,
We explained the situation by e-mail concerning your order. The delivery of your parcel encountered a few problems beyond our control. You ended up asking for a refund of your order, which we did. We hope to see you soon on our website. Sincerely yours, the ProTennis team

Laurent M.

Published on 26/12/2023 à 08h20 following a purchase from 14/12/2023

Order error

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Response from Protennis Published on 09/03/2024

Hello, We're very sorry about this error. Please do not hesitate to contact our customer service department in the future. Sincerely yours, The ProTennis team

Corinne B.

Published on 21/12/2023 à 19h25 following a purchase from 10/12/2023

Guaranteed delivery tracking

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Thorsten R.

Published on 19/12/2023 à 11h53 following a purchase from 02/12/2023

Nie mehr mit dem Händler! Paket ist nicht angekommen und Geld ist weg! Betrug!

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Response from Protennis Published on 02/03/2024

Hello, we are sorry, but we cannot understand your dissatisfaction and your opinion. We sent your parcel quickly, but in the shipment tracking we see that you refused to receive the parcel. Your parcel was therefore returned to us and we refunded your money on the same day. We have refunded the amount to the same payment method you used to pay us. Thank you for contacting us again if you need to. The ProTennis team

Gabriel T.

Published on 15/12/2023 à 14h19 following a purchase from 24/11/2023

Delivery a little long, but good price

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Guillaume B.

Published on 14/12/2023 à 10h59 following a purchase from 30/11/2023

Package received on time and in good condition

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Herve O.

Published on 10/12/2023 à 17h40 following a purchase from 25/11/2023

Super

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Jonathan B.

Published on 10/12/2023 à 16h32 following a purchase from 26/11/2023

A real pain to get the parcel, relay point not respected, shameful.

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Response from Protennis Published on 02/03/2024

Hello Mr Bilger, we apologize for your dissatisfaction. Unfortunately, we are not responsible for the change of relay point, as once the parcel has been handed over to the carrier, we have no control over the routing and delivery of your parcel. We will pass on the information to our carrier so that this does not happen again in the future. We remain at your disposal if necessary. Sincerely, the ProTennis team

Arlette M.

Published on 09/12/2023 à 22h22 following a purchase from 26/11/2023

Well received (pick up only), surprised that the rope was not in its original closed pouch (seen on Site).

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Jean Luc R.

Published on 09/12/2023 à 17h36 following a purchase from 25/11/2023

I received the racket quickly and was pleased with my purchase right from the start.

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Tommaso Z.

Published on 05/12/2023 à 16h33 following a purchase from 24/11/2023

Satisfied with my purchase!

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Yann W.

Published on 05/12/2023 à 16h14 following a purchase from 24/11/2023

Fast delivery Responsive, attentive customer service Please note that we are responsible for any returns (in this case, a problem with the size).

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Jean Francois G.

Published on 05/12/2023 à 09h33 following a purchase from 20/11/2023

good, RAS

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Alexandre M.

Published on 05/12/2023 à 08h33 following a purchase from 19/11/2023

Delivery in more than a week and no information before contacting the seller.

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Response from Protennis Published on 09/03/2024

Hello Alexandre, thank you for sharing your feedback with us. We are sorry for the longer than expected delivery time and for the lack of information provided. We take your feedback into account and are working hard to improve our delivery service to provide you with a better shopping experience in the future. We look forward to serving you again in the future. Thank you for your understanding. The ProTennis team

Damien V.

Published on 04/12/2023 à 20h13 following a purchase from 17/11/2023

Delivery one week after order. A little longer than the 24/48h advertised. Otherwise nice promotional prices and clear ordering.

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Response from Protennis Published on 02/03/2024

Hello, thank you for your feedback, which will help us improve day by day. We are very sorry for the delay but it was due to the stringing of your racket. One of our stringers was ill and this unfortunately delayed the stringing of our snowshoes. We wish you a wonderful day and hope to see you again on our site. Sincerely yours, the ProTennis team

Joel E.

Published on 03/12/2023 à 19h47 following a purchase from 21/11/2023

Delivery on time Attractive price

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Marc M.

Published on 02/12/2023 à 08h47 following a purchase from 19/11/2023

Still haven't received the parcel. Catastrophic experience

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Response from Protennis Published on 02/03/2024

Hello, we're very sorry to hear about the problem you've had with your parcel. We managed to send you your parcel the day after you placed your order, but unfortunately it was lost by the carrier. We sent it back to you once it had been returned to us. Once again, we would like to apologize for this problem, which was beyond our control, and we hope to see you again on our website. Sincerely yours, the ProTennis team