Customer reviews of Protennis

9,3 /10

Based on 3 182 published reviews

5 2 724 86% 4 161 5% 3 68 2% 2 60 2% 1 169 5%

Summary of reviews

Protennis consistently delivers fast shipping and reliable delivery times, with many reviews noting items arrive quickly and in good condition, often matching descriptions and sizes. The store also highlights strong customer service and support, described as responsive, business-oriented, and helpful in processing orders, returns, and inquiries. Customers frequently commend the purchasing experience itself, including smooth ordering, clear communication, safe packaging, and efficient refunds when needed. Overall, the store's practical efficiency, accurate product fulfillment, and supportive staff emerge as clear strengths.

Reviews 1 and 4 stars

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Remi L.

Published on 01/12/2023 à 20h16 following a purchase from 15/11/2023

Product conforms and arrived well but in 5 working days instead of the 2-3 announced.

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Manuel C.

Published on 01/12/2023 à 09h45 following a purchase from 16/11/2023

no parcel received

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Response from Protennis Published on 02/03/2024

Hello Manuel, we are surprised by your review dated 01/12/2023 as your parcel was indicated as delivered on 30/11/2023 at a relay point. If you would like to discuss this, please do not hesitate to contact us by e-mail. Sincerely yours, the Protennis team.

Laurent G.

Published on 27/11/2023 à 22h18 following a purchase from 16/11/2023

Nickel

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Romuald A.

Published on 27/11/2023 à 08h37 following a purchase from 13/11/2023

Damaged parcel (broken box), I hope the rope will not be weakened. Not respectful at all. Disappointing.

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Response from Protennis Published on 02/03/2024

Hello Romuald, thank you for your feedback. We are sorry that your package arrived damaged, we do everything possible to ensure that our products are delivered in perfect condition but unfortunately sometimes with transport these can suffer shocks beyond our control. We hope that the rope is not damaged and apologize for the inconvenience. Sincerely, The Protennis team.

Stephane P.

Published on 24/11/2023 à 06h31 following a purchase from 13/11/2023

Poor quality shoes... very disappointed

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Response from Protennis Published on 02/03/2024

Hello Stéphane, I'm sorry you were disappointed by the quality of the shoes on our Protennis site. This may have been due to a manufacturing defect. Your satisfaction is our priority and we take note of your feedback. We hope that you will be able to find the right shoe for your next purchase. Please do not hesitate to contact us by e-mail if necessary. Kind regards, The Protennis team.

Pierre D.

Published on 20/11/2023 à 10h46 following a purchase from 02/11/2023

Delivery delayed by supply problems at your supplier. Glad to have received what was ordered. And responsive service my email question was answered quickly.

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Jino B.

Published on 19/11/2023 à 16h47 following a purchase from 08/11/2023

Very disappointed by this order. This is not the first time we have ordered from them. We ordered ropes. Not only were they not delivered in their original packaging, but they were the wrong length. (11.50m instead of the normal 12 or 12.20m). Shameful for a site like this.

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Response from Protennis Published on 20/02/2024

Hello Jino, we're sorry to hear that your order did not meet your expectations. We apologize for this error and assure you that we are doing everything we can to improve our service and customer satisfaction. We hope you will give us the opportunity to demonstrate our commitment to quality and customer satisfaction with your next purchase. Thank you for your confidence and have a nice day.
The ProTennis team

Philippe M.

Published on 13/11/2023 à 07h54 following a purchase from 31/10/2023

Very responsive in terms of order preparation and delivery.

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Joel P.

Published on 12/11/2023 à 12h08 following a purchase from 13/10/2023

A little long, but problem satisfactorily solved

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Jerome N.

Published on 11/11/2023 à 03h18 following a purchase from 26/10/2023

Shoes arrived ahead of schedule, well packaged, conform to a6the order.

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