Customer reviews of Protennis

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 3 182 published reviews
5 2 724 86% 4 161 5% 3 68 2% 2 60 2% 1 169 5%

Summary of reviews

Protennis consistently delivers fast shipping and reliable delivery times, with many reviews noting items arrive quickly and in good condition, often matching descriptions and sizes. The store also highlights strong customer service and support, described as responsive, business-oriented, and helpful in processing orders, returns, and inquiries. Customers frequently commend the purchasing experience itself, including smooth ordering, clear communication, safe packaging, and efficient refunds when needed. Overall, the store's practical efficiency, accurate product fulfillment, and supportive staff emerge as clear strengths.

Reviews 1 and 5 stars

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M
Myriam B.
Rating: 5 out of 5
following a purchase from 26/12/2024
Excellent purchase
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D
Daniel K.
Rating: 5 out of 5
following a purchase from 24/12/2024
Order received on time. Fully satisfied.
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M
Matthieu M.
Rating: 5 out of 5
following a purchase from 09/12/2024
Perfect, fast delivery. I recommend it!
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Aurélien R.
Rating: 5 out of 5
following a purchase from 22/12/2024
Very fast delivery otherwise RAS
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C
Christophe D.
Rating: 5 out of 5
following a purchase from 18/12/2024
Nice pair of Head shoes, received and worn. Head quality at a reasonable price.
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Marceau A.
Rating: 5 out of 5
following a purchase from 22/12/2024
package arrived on time in perfect condition
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F
Françoise L.
Rating: 5 out of 5
following a purchase from 14/12/2024
All right!
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Raquel D.
Rating: 5 out of 5
following a purchase from 17/12/2024
Great products, good price and fast service. We will repeat
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Francesco M.
Rating: 5 out of 5
following a purchase from 18/12/2024
Top service and delivery
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Estrella C.
Rating: 5 out of 5
following a purchase from 19/12/2024
Very comfortable and beautiful
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B
Bruno B.
Rating: 5 out of 5
following a purchase from 21/12/2024
Putting it back in the boxes is honestly not that great. You end up with an unopened shoebox. The product itself ok. Your delivery method should be reviewed.
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Raffaele V.
Rating: 5 out of 5
following a purchase from 21/12/2024
Beautiful shoes arrived earlier than expected despite the holidays. I would say really great
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F
Francois H.
Rating: 5 out of 5
following a purchase from 19/12/2024
Perfect as usual
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V
Vincent P.
Rating: 5 out of 5
following a purchase from 06/12/2024
Quality product
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David K.
Rating: 5 out of 5
following a purchase from 30/11/2024
Very serious and responsive
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Sylvie D.
Rating: 5 out of 5
following a purchase from 19/12/2024
Very good good choice
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Andre C.
Rating: 5 out of 5
following a purchase from 18/12/2024
Time and materials
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Fabienne C.
Rating: 5 out of 5
following a purchase from 04/12/2024
Very good
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Eric M.
Rating: 5 out of 5
following a purchase from 15/12/2024
Perfect
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Maria G.
Rating: 5 out of 5
following a purchase from 17/12/2024
Product matching the description, secure payment and package arrived on time. Very satisfied!
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C
Christophe S.
Rating: 5 out of 5
following a purchase from 17/12/2024
Very good.
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A
Arnaud G.
Rating: 1 out of 5
following a purchase from 16/12/2024
I am still waiting for delivery of my order. Purchase deed on December 17, 11 days later the order is officially in transit with no news from the deliverer or the seller's site ... very disappointing.
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Response from Protennis
Hello Arnaud,

Thank you for your feedback, and we are sorry to hear that your order was delayed during delivery. We completely understand your frustration and assure you that we are doing everything possible to ensure this does not happen again.

Best regards,
The Protennis team
E
Ezio D.
Rating: 5 out of 5
following a purchase from 16/12/2024
Excellent purchase
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B
Beatrice N.
Rating: 5 out of 5
following a purchase from 15/12/2024
Perfect, fast
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Severine C.
Rating: 5 out of 5
following a purchase from 12/12/2024
5
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Tribout V.
Rating: 5 out of 5
following a purchase from 18/12/2024
Very good. Fast and efficient
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L
Ludovic B.
Rating: 1 out of 5
following a purchase from 15/12/2024
Parcel not received on time, Christmas date missed, despite a delivery confirmation message from ups which never arrived. Finally ups wrote to me again today to suggest December 30, it's incomprehensible.
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Response from Protennis
Hello Ludovic,

Thank you for sharing your experience. We completely understand your frustration regarding this situation, especially during the holiday season. Please know that your satisfaction is our priority. We have reached out to our delivery partner to clarify this misunderstanding and ensure that it does not happen again. We hope to provide you with a better experience in the future.

Best regards,
The Protennis Team
P
Pierre D.
Rating: 5 out of 5
following a purchase from 15/12/2024
Top
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H
Helene H.
Rating: 1 out of 5
following a purchase from 10/12/2024
Big rip-off, we had ordered 2 rackets which benefited from a free stringing offer. In addition to this offer, we ordered 2 strings. We were therefore to have 4 strings, 2 of which were to be mounted on the snowshoes. The rackets arrived with no strings attached or installed, so we ended up with 2 rackets with no strings. Very practical for playing tennis... Customer service is, as luck would have it, unreachable by e-mail, via the contact form on their site, or by telephone... A huge scam, absolutely to be avoided. Not to mention a deplorable delivery service where our parcel was first delayed, then redirected to a relay point even though we were at home when the delivery driver was supposed to arrive. He never showed up at our home... In short, a deplorable experience, a thieving brand and a ruined Christmas present...
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Response from Protennis
Hello,
D
Dominique A.
Rating: 5 out of 5
following a purchase from 16/12/2024
Perfect. Fast shipping, order received in 48H. Excellent packaging and competitive price.
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Stéphane J.
Rating: 5 out of 5
following a purchase from 17/12/2024
Deadlines met, I recommend this site
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Vanessa B.
Rating: 5 out of 5
following a purchase from 13/12/2024
Fast and neat
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Alessia S.
Rating: 5 out of 5
following a purchase from 14/12/2024
The service was very efficient and punctual.
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G
Grégory D.
Rating: 5 out of 5
following a purchase from 16/12/2024
Quality and on-time delivery
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Thierry P.
Rating: 5 out of 5
following a purchase from 17/12/2024
Delivery the day after I ordered. Perfect
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Giuseppe B.
Rating: 5 out of 5
following a purchase from 13/12/2024
All perfect!!!!
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Sébastien N.
Rating: 5 out of 5
following a purchase from 14/12/2024
Perfect
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F
Francoise G.
Rating: 5 out of 5
following a purchase from 16/12/2024
Received the day after ordering!
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C
Céline D.
Rating: 5 out of 5
following a purchase from 15/12/2024
super fast and unbeatable price
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Y
Yariv C.
Rating: 5 out of 5
following a purchase from 16/12/2024
All went well
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