Customer reviews of Protennis

K

Karine P.

Rating: 1 out of 5

Published on 21/12/2025 à 07h32 following a purchase from 28/11/2025

My son used his squash racket at a training session and it broke on the first hit. Is it guaranteed?

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Vanessa M.

Rating: 1 out of 5

Published on 11/12/2025 à 14h02 following a purchase from 30/11/2025

Fatal, the shoes were too big for me and you offered no facility for their exchange or return, I had to pay 26€ at the post office to return them. I will not buy anything here again.

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Rodrigo D.

Rating: 1 out of 5

Published on 08/12/2025 à 16h26 following a purchase from 27/11/2025

I wanted to cancel part of the shipment and it was not possible

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José Antonio F.

Rating: 1 out of 5

Published on 08/12/2025 à 15h40 following a purchase from 27/11/2025

Very expensive. High prices

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Pascal A.

Rating: 1 out of 5

Published on 04/12/2025 à 11h32 following a purchase from 22/11/2025

The size 44 of this Babolat model is not the same as the size 44 Babolat purchased from you previously

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Vasseur G.

Rating: 1 out of 5

Published on 02/12/2025 à 16h50 following a purchase from 21/11/2025

Possible return but at your expense We avoid recommending if the sizes do not fit

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Thorsten H.

Rating: 1 out of 5

Published on 30/11/2025 à 11h57 following a purchase from 10/11/2025

No order confirmation received for the order. Waited 10 days for the goods. Poor service

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Jan B.

Rating: 1 out of 5

Published on 24/11/2025 à 15h16 following a purchase from 11/11/2025

Return procedure is too cumbersome and too expensive. Ordering from a .be site and returning to France? Come on...

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Aaron B.

Rating: 1 out of 5

Published on 22/11/2025 à 21h58 following a purchase from 08/11/2025

I have not received my order and no one has responded after sending several emails.

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Rafi T.

Rating: 1 out of 5

Published on 21/11/2025 à 04h56 following a purchase from 08/11/2025

Lack of seriousness and customer service. You clearly had a dissatisfied customer and you let the case deteriorate.

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PILAR V.

Rating: 1 out of 5

Published on 18/11/2025 à 18h34 following a purchase from 06/11/2025

I have not received the product I purchased and I have no solution regarding this.

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christelle A.

Rating: 1 out of 5

Published on 02/11/2025 à 20h50 following a purchase from 22/10/2025

On a Babolat shoe, the stickers on the sides came off after two uses. Not cool.

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Davide S.

Rating: 1 out of 5

Published on 30/10/2025 à 15h59 following a purchase from 18/10/2025

Never again

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Emmanuel B.

Rating: 1 out of 5

Published on 27/10/2025 à 11h56 following a purchase from 08/10/2025

Short missing

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lorenzo M.

Rating: 1 out of 5

Published on 16/10/2025 à 15h00 following a purchase from 05/10/2025

Hello, I am not satisfied. Indeed, the shoes I received do not match the size of my foot. Normally, I wear size 42, but the shoes I received are too small even though they are size 42, and they hurt my feet. I cannot use them because they are small. Best regards. Mr. Mangili

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Mario P.

Rating: 1 out of 5

Published on 13/10/2025 à 07h04 following a purchase from 30/09/2025

I am not satisfied with my purchase: unfortunately, once I received the product, it did not convince me as I hoped. I intended to return it, but since it is not free and the seller is in France, the shipping costs would be too high. Between shipping and return fees, it is not worth it for me to proceed. I acknowledge that I was not careful in checking the return policy in advance.

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Sven S.

Rating: 1 out of 5

Published on 11/10/2025 à 14h02 following a purchase from 30/09/2025

Poor return handling. This was our last purchase at protennis.fr.

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Olivier L.

Rating: 1 out of 5

Published on 10/10/2025 à 11h51 following a purchase from 29/09/2025

After-sales service is terrible and the email exchange was catastrophic

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Giuseppe S.

Rating: 1 out of 5

Published on 10/10/2025 à 11h47 following a purchase from 22/09/2025

Initially, they did not respond to 3 emails and there were delays both in receiving the racket and in stringing it. The racket and the stringing were perfect, but the timing was really too slow, which is the only flaw.

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Laetitia L.

Rating: 1 out of 5

Published on 02/10/2025 à 13h07 following a purchase from 17/09/2025

No information on the site stating that the item is out of stock. Order placed with payment for express shipping in 48 hours. All this to receive the item 10 days later and the seller ignored my request for a refund of the difference for shipping that turned out to be standard and no longer express. I do not recommend

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ELENA R.

Rating: 1 out of 5

Published on 29/09/2025 à 15h21 following a purchase from 12/09/2025

The return costs seem excessive to me. €19 Very difficult to return an item. I will not buy again.

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Noa B.

Rating: 1 out of 5

Published on 25/09/2025 à 20h27 following a purchase from 15/09/2025

Can we return the racket and get a refund?

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Arielle R.

Rating: 1 out of 5

Published on 16/09/2025 à 19h12 following a purchase from 04/09/2025

order too long

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Jonatan S.

Rating: 1 out of 5

Published on 15/09/2025 à 12h40 following a purchase from 31/08/2025

The package has not arrived yet, the address is wrong because you transcribed it incorrectly.

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Luc S.

Rating: 1 out of 5

Published on 24/08/2025 à 13h39 following a purchase from 13/08/2025

Delivery not compliant. I unsubscribed from your site. First experience and therefore last experience.

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Pascal L.

Rating: 1 out of 5

Published on 21/08/2025 à 17h44 following a purchase from 10/08/2025

No product to judge the quality of the product and the company.

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Patrick B.

Rating: 1 out of 5

Published on 12/08/2025 à 01h42 following a purchase from 31/07/2025

The size of one of the pairs is too small. No option for free return. That's a shame!

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Yolaine I.

Rating: 1 out of 5

Published on 11/08/2025 à 07h00 following a purchase from 30/07/2025

I ordered a tennis racket on July 30 with delivery to a DPD pickup point 600m from my home in Bidart; my package is marked as shipped but not delivered, I have no news!

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Kylian B.

Rating: 1 out of 5

Published on 07/08/2025 à 19h20 following a purchase from 25/07/2025

Hello, I ordered the tennis shoes on July 26, I have played 3 times with them. The sole has already torn off the bottom of my right foot. What can you do? Best regards, Bories Kylian

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Simeon P.

Rating: 1 out of 5

Published on 07/08/2025 à 16h49 following a purchase from 24/07/2025

I am waiting for a response to my emails regarding a return. They do not answer the phone or my emails

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Vitantonio C.

Rating: 1 out of 5

Published on 07/08/2025 à 11h31 following a purchase from 26/07/2025

The product arrived late and not within the established time. I asked to extend the return period since the product arrived when I had already left and I will not have the opportunity to try it before August 21: I have not received a response.

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Julien D.

Rating: 1 out of 5

Published on 04/08/2025 à 12h39 following a purchase from 24/07/2025

I still haven't received my purchase

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Matteo M.

Rating: 1 out of 5

Published on 29/07/2025 à 12h05 following a purchase from 19/07/2025

They guarantee shipping within 24/48 hours. A week has passed since the order and I still haven't received it. Moreover, they do not respond to emails. Non-existent customer support contacts.

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Mariline C.

Rating: 1 out of 5

Published on 25/07/2025 à 12h19 following a purchase from 14/07/2025

First but especially last time. "Pro" only in the name. Defective equipment upon delivery and customer service not up to par. Return costs at my expense. Customer service: zero

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Pascal P.

Rating: 1 out of 5

Published on 23/07/2025 à 18h43 following a purchase from 03/07/2025

too much waiting, had to be contacted again to know when it would finally be sent, no apology or commercial gesture, more to not wait, as I waited too long, I preferred to keep the shoes that did not fit

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Muayad A.

Rating: 1 out of 5

Published on 20/07/2025 à 15h11 following a purchase from 09/07/2025

Package has still not arrived and not delivered

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Annie C.

Rating: 1 out of 5

Published on 20/07/2025 à 05h45 following a purchase from 07/07/2025

Used to wearing Babolat size 41 without any problem, the tennis shoes received are too small. Given this experience, it is not possible to buy by mail order. No credible explanation given for this problem. Furthermore, if the sizes are not standard, you should remedy this by advising a larger size as is done on other sites.

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jonathan K.

Rating: 1 out of 5

Published on 18/07/2025 à 12h18 following a purchase from 28/06/2025

More than 10 days late

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Hélène T.

Rating: 1 out of 5

Published on 18/07/2025 à 05h43 following a purchase from 06/07/2025

Many problems regarding delivery (failure to meet announced dates, lack of communication, false declaration..)

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Delaporte J.

Rating: 1 out of 5

Published on 09/07/2025 à 23h11 following a purchase from 23/06/2025

I did not receive my Ares order despite several follow-ups.

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