Customer reviews of Protennis

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 3 182 published reviews
5 2 724 86% 4 161 5% 3 68 2% 2 60 2% 1 169 5%

Summary of reviews

Protennis consistently delivers fast shipping and reliable delivery times, with many reviews noting items arrive quickly and in good condition, often matching descriptions and sizes. The store also highlights strong customer service and support, described as responsive, business-oriented, and helpful in processing orders, returns, and inquiries. Customers frequently commend the purchasing experience itself, including smooth ordering, clear communication, safe packaging, and efficient refunds when needed. Overall, the store's practical efficiency, accurate product fulfillment, and supportive staff emerge as clear strengths.

1 star review

Reset filters
A
Antony D.
Rating: 1 out of 5
following a purchase from 06/01/2026
The ordered item does not do the job, does not maintain the pressure of 28psi for 3 Padel balls and after an hour it drops to 0psi, very disappointed...
Translated reviews
T
Thomas B.
Rating: 1 out of 5
following a purchase from 04/01/2026
Connection problem on the site to make the return
Translated reviews
F
Flavien M.
Rating: 1 out of 5
following a purchase from 20/12/2025
Scandalous delays. Proactivity for information or solutions close to zero.
Translated reviews
C
Coraline L.
Rating: 1 out of 5
following a purchase from 03/01/2026
The wait is way too long between what is announced on the site and what actually happens. The same opinion from a friend yesterday who placed an order with tennis equipment, she took two weeks to receive her package. It was my first purchase with you and I think it will be the last. Have a good day Coraline Laurent
Translated reviews
R
Romain R.
Rating: 1 out of 5
following a purchase from 30/12/2025
Delivery time of 10 days is way too long for competitive use
Translated reviews
L
Laurent P.
Rating: 1 out of 5
following a purchase from 29/12/2025
The shorts received did not match the description, I returned them and I am waiting for the refund
Translated reviews
C
Carmen María M.
Rating: 1 out of 5
following a purchase from 23/12/2025
Very bad service. They do not meet the delivery in 24/48 hours, it's false. Ten days waiting for delivery still.
Translated reviews
E
Enzo L.
Rating: 1 out of 5
following a purchase from 18/12/2025
Delivery time too long
Translated reviews
J
Jennifer P.
Rating: 1 out of 5
following a purchase from 16/12/2025
Order placed on December 16 and received after the Christmas holidays. I would have liked a commercial gesture or a discount for a future order.
Translated reviews
A
Anais L.
Rating: 1 out of 5
following a purchase from 21/12/2025
I ordered a pair of shorts and a t-shirt but I did not receive the shorts. I made a complaint about my order, I am waiting for a response.
Translated reviews
M
Marisa P.
Rating: 1 out of 5
following a purchase from 20/12/2025
Did not arrive on time
Translated reviews
C
Candida F.
Rating: 1 out of 5
following a purchase from 18/12/2025
This racket was a gift and is still delayed, it hasn't arrived yet
Translated reviews
Y
Yhonna S.
Rating: 1 out of 5
following a purchase from 18/12/2025
Package received
Translated reviews
S
Stephane M.
Rating: 1 out of 5
following a purchase from 12/12/2025
Nothing against pro tennis but the GLS delivery person is completely lost and incompetent I'm still waiting for my package
Translated reviews
G
Gary C.
Rating: 1 out of 5
following a purchase from 09/12/2025
The side of the box is torn open, not really happy with this first experience, not sure about recommending
Translated reviews
K
Karine P.
Rating: 1 out of 5
following a purchase from 28/11/2025
My son used his squash racket at a training session and it broke on the first hit. Is it guaranteed?
Translated reviews
V
Vanessa M.
Rating: 1 out of 5
following a purchase from 30/11/2025
Fatal, the shoes were too big for me and you offered no facility for their exchange or return, I had to pay 26€ at the post office to return them. I will not buy anything here again.
Translated reviews
R
Rodrigo D.
Rating: 1 out of 5
following a purchase from 27/11/2025
I wanted to cancel part of the shipment and it was not possible
Translated reviews
J
José Antonio F.
Rating: 1 out of 5
following a purchase from 27/11/2025
Very expensive. High prices
Translated reviews
P
Pascal A.
Rating: 1 out of 5
following a purchase from 22/11/2025
The size 44 of this Babolat model is not the same as the size 44 Babolat purchased from you previously
Translated reviews
V
Vasseur G.
Rating: 1 out of 5
following a purchase from 21/11/2025
Possible return but at your expense We avoid recommending if the sizes do not fit
Translated reviews
T
Thorsten H.
Rating: 1 out of 5
following a purchase from 10/11/2025
No order confirmation received for the order. Waited 10 days for the goods. Poor service
Translated reviews
J
Jan B.
Rating: 1 out of 5
following a purchase from 11/11/2025
Return procedure is too cumbersome and too expensive. Ordering from a .be site and returning to France? Come on...
Translated reviews
A
Aaron B.
Rating: 1 out of 5
following a purchase from 08/11/2025
I have not received my order and no one has responded after sending several emails.
Translated reviews
R
Rafi T.
Rating: 1 out of 5
following a purchase from 08/11/2025
Lack of seriousness and customer service. You clearly had a dissatisfied customer and you let the case deteriorate.
Translated reviews
P
Pilar V.
Rating: 1 out of 5
following a purchase from 06/11/2025
I have not received the product I purchased and I have no solution regarding this.
Translated reviews
C
Christelle A.
Rating: 1 out of 5
following a purchase from 22/10/2025
On a Babolat shoe, the stickers on the sides came off after two uses. Not cool.
Translated reviews
D
Davide S.
Rating: 1 out of 5
following a purchase from 18/10/2025
Never again
Translated reviews
E
Emmanuel B.
Rating: 1 out of 5
following a purchase from 08/10/2025
Short missing
Translated reviews
L
Lorenzo M.
Rating: 1 out of 5
following a purchase from 05/10/2025
Hello, I am not satisfied. Indeed, the shoes I received do not match the size of my foot. Normally, I wear size 42, but the shoes I received are too small even though they are size 42, and they hurt my feet. I cannot use them because they are small. Best regards. Mr. Mangili
Translated reviews
M
Mario P.
Rating: 1 out of 5
following a purchase from 30/09/2025
I am not satisfied with my purchase: unfortunately, once I received the product, it did not convince me as I hoped. I intended to return it, but since it is not free and the seller is in France, the shipping costs would be too high. Between shipping and return fees, it is not worth it for me to proceed. I acknowledge that I was not careful in checking the return policy in advance.
Translated reviews
S
Sven S.
Rating: 1 out of 5
following a purchase from 30/09/2025
Poor return handling. This was our last purchase at protennis.fr.
Translated reviews
O
Olivier L.
Rating: 1 out of 5
following a purchase from 29/09/2025
After-sales service is terrible and the email exchange was catastrophic
Translated reviews
G
Giuseppe S.
Rating: 1 out of 5
following a purchase from 22/09/2025
Initially, they did not respond to 3 emails and there were delays both in receiving the racket and in stringing it. The racket and the stringing were perfect, but the timing was really too slow, which is the only flaw.
Translated reviews
L
Laetitia L.
Rating: 1 out of 5
following a purchase from 17/09/2025
No information on the site stating that the item is out of stock. Order placed with payment for express shipping in 48 hours. All this to receive the item 10 days later and the seller ignored my request for a refund of the difference for shipping that turned out to be standard and no longer express. I do not recommend
Translated reviews
E
Elena R.
Rating: 1 out of 5
following a purchase from 12/09/2025
The return costs seem excessive to me. €19 Very difficult to return an item. I will not buy again.
Translated reviews
N
Noa B.
Rating: 1 out of 5
following a purchase from 15/09/2025
Can we return the racket and get a refund?
Translated reviews
A
Arielle R.
Rating: 1 out of 5
following a purchase from 04/09/2025
order too long
Translated reviews
J
Jonatan S.
Rating: 1 out of 5
following a purchase from 31/08/2025
The package has not arrived yet, the address is wrong because you transcribed it incorrectly.
Translated reviews
L
Luc S.
Rating: 1 out of 5
following a purchase from 13/08/2025
Delivery not compliant. I unsubscribed from your site. First experience and therefore last experience.
Translated reviews
We use cookies for audience measurement and improving user experience.