Customer reviews of Protennis

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9,3 /10
Overall rating: 9,3 out of 10
Based on 3 009 published reviews
5 2 576 86% 4 155 5% 3 68 2% 2 56 2% 1 154 5%

Summary of reviews

The online store Protennis excels in providing fast delivery, with many customers noting that items arrive as described and within the promised timeframes, often exceeding expectations. The competitive pricing is frequently highlighted, making it an appealing choice for shoppers looking for value. Product quality also receives commendations, with customers expressing satisfaction with their purchases, particularly mentioning the shoes and rackets as meeting their specifications.

2 star reviews

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F
Florent B.
Rating: 2 out of 5
following a purchase from 05/05/2026
fast but too bad not to have a good one to print, a bit high price
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Frédéric J.
Rating: 2 out of 5
following a purchase from 25/04/2026
I did not receive the color of the shoes ordered. And the exchanges by email were not clear.
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Jean-Paul H.
Rating: 2 out of 5
following a purchase from 10/04/2026
sending too slow, no tracking of package offered, you have to follow up to get information. Others do better and faster.
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Mike B.
Rating: 2 out of 5
following a purchase from 11/03/2026
Return and had to pay for shipping myself. Still no info received on when I will get a larger size or that they have received my return.
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Agnes L.
Rating: 2 out of 5
following a purchase from 23/02/2026
Returns are not free, for shoes it's complicated anyway! On other tennis sites, returns are free.
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Óscar S.
Rating: 2 out of 5
following a purchase from 22/02/2026
everything correct
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Valérie L.
Rating: 2 out of 5
following a purchase from 21/02/2026
Sneaker head in size 43 that fits smaller than usual!
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Paul D.
Rating: 2 out of 5
following a purchase from 07/02/2026
The product received is not the product ordered.
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Rachid M.
Rating: 2 out of 5
following a purchase from 31/01/2026
Order placed without difficulty, products at a reasonable price, but one product seems disappointing, the Adidas Match 25 pickleball paddle which already shows visible impacts after 3 hours of play. I do not recommend this product even for beginner players. Thank you
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Kai A.
Rating: 2 out of 5
following a purchase from 08/01/2026
Delivery too long, poor communication.
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Andrea C.
Rating: 2 out of 5
following a purchase from 11/01/2026
I am not satisfied with the return policy that costs me 30 euros for shipping from where I live... for a pair of shoes purchased for 90, it's not worth it, and I kept the shoes slightly big.
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Christophe E.
Rating: 2 out of 5
following a purchase from 22/01/2026
Damaged product!!!
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Pilar G.
Rating: 2 out of 5
following a purchase from 14/01/2026
I had to claim my order after at least eight days, so it didn't arrive on time for the person I was going to gift it to
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Enzo H.
Rating: 2 out of 5
following a purchase from 04/01/2026
package shipped and arrived late
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Emilie H.
Rating: 2 out of 5
following a purchase from 29/12/2025
A lot of waiting for the shipment. I had already ordered, and I had the same issue
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Pierre P.
Rating: 2 out of 5
following a purchase from 20/12/2025
Product and price okay but delivery very very long! About 15 days!
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Mamadou S.
Rating: 2 out of 5
following a purchase from 03/12/2025
We pay for delivery and the delivery person doesn't even come and leaves the package at the pickup depot!!!! It's always the same thing!
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Alexander P.
Rating: 2 out of 5
following a purchase from 03/12/2025
Unfortunately, the bat already had 4-5 dents.
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Laëtitia D.
Rating: 2 out of 5
following a purchase from 01/12/2025
I am disappointed with the finish, you can see the glue all around the shoe. But since it's for Christmas, I don't have time to return it
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JEAN PIERRE B.
Rating: 2 out of 5
following a purchase from 17/10/2025
1 month delay between order and delivery is too long
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Massimiliano V.
Rating: 2 out of 5
following a purchase from 28/09/2025
Unfortunately, they did not arrive on the scheduled date, and having the wrong number made it impossible to return due to the fact that I was a guest.
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Alessia D.
Rating: 2 out of 5
following a purchase from 19/09/2025
My order arrived with a considerable delay
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xavier D.
Rating: 2 out of 5
following a purchase from 11/09/2025
Personally, I was disappointed with my experience buying a pair of tennis shoes, size 45 being too big, I returned the pair AT MY EXPENSE, €13.80... I was convinced that the return was covered by PROTENNIS. This model did not offer a half size, I requested size 44... and it was too tight for my foot........ so a CATASTROPHIC purchase for me. I have not returned this model again to pay €13.80 for shipping.... I sincerely think I will not repeat the experience with you. Sincerely sorry and disappointed. Best regards
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Julie P.
Rating: 2 out of 5
following a purchase from 27/08/2025
Order shipped but wrong item. Long delivery time
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Thierry A.
Rating: 2 out of 5
following a purchase from 23/08/2025
Lack of clarity in the order and no flexibility for returns, as the product did not match what I wanted…
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martina M.
Rating: 2 out of 5
following a purchase from 12/07/2025
The order arrived after 2 weeks, inconveniences can always happen, but if I hadn't sent an email for explanations, no one would have notified me of the delay. (The item was listed as in stock with shipping in 24-48h). The Italian reference email does not work (the emails bounce back) and to the French one, when writing in English specifying that I do not speak French and asking for help by including a translation made with chat gpt, they respond exclusively in French. After 11 days, I asked to cancel the order and on the same day the item was shipped to me. The ordered shoes are perfect, customer service a bit less.
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Jean-christophe G.
Rating: 2 out of 5
following a purchase from 04/08/2025
Meh
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Sébastien T.
Rating: 2 out of 5
following a purchase from 13/07/2025
Frayed laces after 2 days
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FREDERIC F.
Rating: 2 out of 5
following a purchase from 11/07/2025
Package arrived without notice and very late
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Nathan R.
Rating: 2 out of 5
following a purchase from 09/07/2025
Very fast delivery, inexpensive and good choice of pickup points, but I did not receive the correct package for the 2nd time in 3 orders at Protennis.
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Hervé M.
Rating: 2 out of 5
following a purchase from 02/07/2025
Shoes ordered in size 45 received size 42.5
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VALENTIN B.
Rating: 2 out of 5
following a purchase from 19/06/2025
Disappointing product, the sole of the shoe comes off after 1 use. Customer service does not respond to emails. The transport service is correct.
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Petra H.
Rating: 2 out of 5
following a purchase from 16/06/2025
Very long shipping time
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Frederic G.
Rating: 2 out of 5
following a purchase from 10/06/2025
Too bad for the return because the shoes I bought were too big, too complicated to return, something like that.
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Luigi C.
Rating: 2 out of 5
following a purchase from 06/06/2025
The gift worth €30 announced for the order is a real joke. The water bottle went straight to the trash because with a hole for air it is dangerous, water can go into the lungs. The cap is worth a maximum of €5, the sweatband is OK. All the gift products are Technifibre, no relation to the brand I chose for the shoes. A simple vibration dampener and 3 Yonex overgrips would have done the trick even for a value of only €10.
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Alessia T.
Rating: 2 out of 5
following a purchase from 31/05/2025
Unfortunately, the order arrived well beyond the scheduled timing when the item was no longer needed
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Giulia M.
Rating: 2 out of 5
following a purchase from 20/05/2025
Fast delivery! Unfortunately, one of the straps of the bag came off after the first use!
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Bruno F.
Rating: 2 out of 5
following a purchase from 04/05/2025
Website and prices are great but logistics are not terrible with delivery to a different pickup point than the one selected
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Christine C.
Rating: 2 out of 5
following a purchase from 04/04/2025
2 weeks to send a package (scheduled in 3 days on the site). This gift arrived after the birthday (and after I claimed it)
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Richard K.
Rating: 2 out of 5
following a purchase from 22/03/2025
I always take the same size with Adidas, and this is the second time it doesn't fit. Moreover, returns are at my expense.
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