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F
Rating: 2 out of 5
fast but too bad not to have a good one to print, a bit high price
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Customer reviews of Protennis
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 3 010 published reviews
Summary of reviews
The online store Protennis excels in providing fast delivery, with many customers noting that items arrive as described and within the promised timeframes, often exceeding expectations. The competitive pricing is frequently highlighted, making it an appealing choice for shoppers looking for value. Product quality also receives commendations, with customers expressing satisfaction with their purchases, particularly mentioning the shoes and rackets as meeting their specifications.
Reviews 2, 3 and 4 stars
Reset filtersF
Rating: 2 out of 5
I did not receive the color of the shoes ordered. And the exchanges by email were not clear.
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D
Rating: 3 out of 5
I received only one package but you charged me for 2 shipments. I did not receive a response to my email notifying about the situation
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P
Rating: 4 out of 5
I did not purchase because I was sent the wrong product, but the after-sales service, although via email, was immediate and efficient and the refund of the amount paid occurred in a short time. Congratulations!
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R
Rating: 3 out of 5
Order received perfectly but after 3 weeks.
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T
Rating: 3 out of 5
I can only speculate, but the shoe feels poorly made and is, in my opinion, not suitable for the ash court. Either poorly made, a design flaw, fake, or my mistake.
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M
Rating: 3 out of 5
No free return, I also received two different messages regarding this, one says that I have to pay for the return myself, the second said they would send a postman, who really did not arrive. Ultimately, they deducted 7 € from the refund. Otherwise, fast delivery, communication was good but not completely clear.
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H
Rating: 3 out of 5
Most other sites have a return voucher in case of product exchange
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G
Rating: 3 out of 5
Item indicated in stock when it was not, otherwise fast and careful delivery
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J
Rating: 2 out of 5
sending too slow, no tracking of package offered, you have to follow up to get information. Others do better and faster.
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M
Rating: 4 out of 5
Serious customer service
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F
Rating: 4 out of 5
Very good
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S
Rating: 3 out of 5
The prices are extremely competitive. Delivery side is more debatable. Dented ball tube and opened overgrip package.
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L
Rating: 3 out of 5
They do not have a return service, which is at the customer's expense. Therefore, returning an item costs more than double the shipping fees compared to its value.
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E
Rating: 4 out of 5
Everything went well. Thank you.
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F
Rating: 4 out of 5
It's a shame that DPD delivers the chosen relay at 7:32 AM while it opens at... 11 AM; that DPD then chooses another relay without consulting the recipient and thus delays the delivery by two days...
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C
Rating: 3 out of 5
DELIVERY PROBLEM
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L
Rating: 3 out of 5
Did not bring a case
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E
Rating: 4 out of 5
Good price. The shipping is not that fast, at least when the racket can be shipped.
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M
Rating: 2 out of 5
Return and had to pay for shipping myself. Still no info received on when I will get a larger size or that they have received my return.
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C
Rating: 3 out of 5
I would have liked to return the shoes because they were not the right size but unfortunately I no longer had the labels. Too bad
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P
Rating: 4 out of 5
Order arrived quickly but not at the relay point I had initially chosen.
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M
Rating: 4 out of 5
good
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C
Rating: 4 out of 5
Good
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F
Rating: 4 out of 5
Order conforms to the photos
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A
Rating: 2 out of 5
Returns are not free, for shoes it's complicated anyway! On other tennis sites, returns are free.
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G
Rating: 4 out of 5
Fast, professional, it would definitely deserve 5 stars, but I take away just one star because the support phone number never answers, it's a shame, it gives, wrongly, a bad image of the site.
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Ó
Rating: 2 out of 5
everything correct
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V
Rating: 2 out of 5
Sneaker head in size 43 that fits smaller than usual!
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S
Rating: 4 out of 5
Very fast shipping.
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S
Rating: 3 out of 5
Disappointed by the return policy
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F
Rating: 4 out of 5
Padel shoes as described! Perfect delivery but a bit slow
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P
Rating: 3 out of 5
I was disappointed because despite the fact that on the site I was able to order and pay for a model, customer service contacted me to inform me that the desired product was not available, services then reactive
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P
Rating: 2 out of 5
The product received is not the product ordered.
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I
Rating: 4 out of 5
Satisfied
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L
Rating: 4 out of 5
Great! Delivery 1 day later,
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R
Rating: 2 out of 5
Order placed without difficulty, products at a reasonable price, but one product seems disappointing, the Adidas Match 25 pickleball paddle which already shows visible impacts after 3 hours of play. I do not recommend this product even for beginner players. Thank you
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B
Rating: 3 out of 5
Hello, I had to return my package due to a size error, I wear size 43 but this time the size was too small. (I didn't know the brand) The return is at my expense and adds 13 euros to the purchase. It's a shame there are no return labels from your side. Otherwise, quality site, beautiful product. Have a nice day.
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M
Rating: 3 out of 5
I bought a pair of sports shoes. To order the size of the shoes, I followed the size guide that was on the product, but when it arrived at my house, the size was too small. I had to return the product paying the shipping costs (€16). I understand that I have to pay the costs, as it is specified on the website, but I based my size choice on a document from your website, I don't think it's my fault that I chose the wrong size. I am not happy about that. Thank you.
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M
Rating: 4 out of 5
Satisfied
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