Protennis consistently delivers fast shipping and reliable delivery times, with many reviews noting items arrive quickly and in good condition, often matching descriptions and sizes. The store also highlights strong customer service and support, described as responsive, business-oriented, and helpful in processing orders, returns, and inquiries. Customers frequently commend the purchasing experience itself, including smooth ordering, clear communication, safe packaging, and efficient refunds when needed. Overall, the store's practical efficiency, accurate product fulfillment, and supportive staff emerge as clear strengths.
Unfortunately, although they are the most competitive in terms of price after research, the quality of the finish was not up to par; there was a manufacturing defect as the right shoe was wider than the left, which was relatively visible when comparing the two. Customer service takes 4 to 5 days to respond to the complaint email, but on the other hand, return at their expense was accepted and the refund was very quick.
Translated reviews
N
Nicolas D.
Rating: 2 out of 5
following a purchase from 01/07/2026
Hello, Regarding my first order, I was disappointed with the handling of my last order. My order was processed late. Moreover, I had paid for the logo option for the 2 rackets ordered but no logo was placed during the stringing. Could you please let me know the reason, Thank you Best regards Nicolas de Villèle
Translated reviews
C
Corinne G.
Rating: 4 out of 5
following a purchase from 23/06/2026
the sneakers arrived very quickly but the problem is the return (shoes too tight) there is no return label even if we have to pay for the return participation it would be simpler. the refund processed quickly
Translated reviews
C
Carmine A.
Rating: 4 out of 5
following a purchase from 08/06/2026
Fast delivery and products as described
Translated reviews
F
Frederic C.
Rating: 2 out of 5
following a purchase from 27/05/2026
1 week to receive my package when 24 to 48 hours are announced
Translated reviews
G
Guillaume H.
Rating: 4 out of 5
following a purchase from 25/05/2026
A bit long
Translated reviews
A
Amerigo P.
Rating: 4 out of 5
following a purchase from 25/05/2026
The product and the purchase price are very good. The delivery was indicated as 48 hours from the order but it took about 7 days.
Translated reviews
F
Florent B.
Rating: 2 out of 5
following a purchase from 05/05/2026
fast but too bad not to have a good one to print, a bit high price
Translated reviews
F
Frédéric J.
Rating: 2 out of 5
following a purchase from 25/04/2026
I did not receive the color of the shoes ordered. And the exchanges by email were not clear.
Translated reviews
D
David C.
Rating: 3 out of 5
following a purchase from 30/04/2026
I received only one package but you charged me for 2 shipments. I did not receive a response to my email notifying about the situation
Translated reviews
P
Pierfrancesco A.
Rating: 4 out of 5
following a purchase from 16/04/2026
I did not purchase because I was sent the wrong product, but the after-sales service, although via email, was immediate and efficient and the refund of the amount paid occurred in a short time. Congratulations!
Translated reviews
R
Romain C.
Rating: 3 out of 5
following a purchase from 08/04/2026
Order received perfectly but after 3 weeks.
Translated reviews
T
Tim B.
Rating: 3 out of 5
following a purchase from 15/04/2026
I can only speculate, but the shoe feels poorly made and is, in my opinion, not suitable for the ash court. Either poorly made, a design flaw, fake, or my mistake.
Translated reviews
M
Mohamad A.
Rating: 3 out of 5
following a purchase from 12/04/2026
No free return, I also received two different messages regarding this, one says that I have to pay for the return myself, the second said they would send a postman, who really did not arrive. Ultimately, they deducted 7 € from the refund. Otherwise, fast delivery, communication was good but not completely clear.
Translated reviews
H
Hugues B.
Rating: 3 out of 5
following a purchase from 17/04/2026
Most other sites have a return voucher in case of product exchange
Translated reviews
G
Guillaume B.
Rating: 3 out of 5
following a purchase from 13/04/2026
Item indicated in stock when it was not, otherwise fast and careful delivery
Translated reviews
J
Jean-Paul H.
Rating: 2 out of 5
following a purchase from 10/04/2026
sending too slow, no tracking of package offered, you have to follow up to get information. Others do better and faster.
Translated reviews
M
Marc D.
Rating: 4 out of 5
following a purchase from 12/04/2026
Serious customer service
Translated reviews
F
Frederic F.
Rating: 4 out of 5
following a purchase from 11/04/2026
Very good
Translated reviews
S
Serge B.
Rating: 3 out of 5
following a purchase from 29/03/2026
The prices are extremely competitive. Delivery side is more debatable. Dented ball tube and opened overgrip package.
Translated reviews
L
Luis Ángel H.
Rating: 3 out of 5
following a purchase from 03/04/2026
They do not have a return service, which is at the customer's expense. Therefore, returning an item costs more than double the shipping fees compared to its value.
Translated reviews
E
Eric P.
Rating: 4 out of 5
following a purchase from 01/04/2026
Everything went well. Thank you.
Translated reviews
F
François R.
Rating: 4 out of 5
following a purchase from 28/03/2026
It's a shame that DPD delivers the chosen relay at 7:32 AM while it opens at... 11 AM; that DPD then chooses another relay without consulting the recipient and thus delays the delivery by two days...
Translated reviews
C
Christian G.
Rating: 3 out of 5
following a purchase from 23/03/2026
DELIVERY PROBLEM
Translated reviews
L
Luis S.
Rating: 3 out of 5
following a purchase from 18/03/2026
Did not bring a case
Translated reviews
E
Ernesto R.
Rating: 4 out of 5
following a purchase from 04/03/2026
Good price. The shipping is not that fast, at least when the racket can be shipped.
Translated reviews
M
Mike B.
Rating: 2 out of 5
following a purchase from 11/03/2026
Return and had to pay for shipping myself. Still no info received on when I will get a larger size or that they have received my return.
Translated reviews
C
Charlotte L.
Rating: 3 out of 5
following a purchase from 08/03/2026
I would have liked to return the shoes because they were not the right size but unfortunately I no longer had the labels. Too bad
Translated reviews
P
Philippe R.
Rating: 4 out of 5
following a purchase from 02/03/2026
Order arrived quickly but not at the relay point I had initially chosen.
Translated reviews
M
Mamadou S.
Rating: 4 out of 5
following a purchase from 02/03/2026
good
Translated reviews
C
Christian B.
Rating: 4 out of 5
following a purchase from 01/03/2026
Good
Translated reviews
F
Fabrice J.
Rating: 4 out of 5
following a purchase from 01/03/2026
Order conforms to the photos
Translated reviews
A
Agnes L.
Rating: 2 out of 5
following a purchase from 23/02/2026
Returns are not free, for shoes it's complicated anyway! On other tennis sites, returns are free.
Translated reviews
G
Grégory D.
Rating: 4 out of 5
following a purchase from 23/02/2026
Fast, professional, it would definitely deserve 5 stars, but I take away just one star because the support phone number never answers, it's a shame, it gives, wrongly, a bad image of the site.
Translated reviews
Ó
Óscar S.
Rating: 2 out of 5
following a purchase from 22/02/2026
everything correct
Translated reviews
V
Valérie L.
Rating: 2 out of 5
following a purchase from 21/02/2026
Sneaker head in size 43 that fits smaller than usual!
Translated reviews
S
Sergio G.
Rating: 4 out of 5
following a purchase from 19/02/2026
Very fast shipping.
Translated reviews
S
Sigismond C.
Rating: 3 out of 5
following a purchase from 15/02/2026
Disappointed by the return policy
Translated reviews
F
Fabrice T.
Rating: 4 out of 5
following a purchase from 11/02/2026
Padel shoes as described! Perfect delivery but a bit slow
Translated reviews
P
Pablo S.
Rating: 3 out of 5
following a purchase from 09/02/2026
I was disappointed because despite the fact that on the site I was able to order and pay for a model, customer service contacted me to inform me that the desired product was not available, services then reactive
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 