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S
Rating: 3 out of 5
Disappointed by the return policy
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Customer reviews of Protennis
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 3 182 published reviews
Summary of reviews
Protennis consistently delivers fast shipping and reliable delivery times, with many reviews noting items arrive quickly and in good condition, often matching descriptions and sizes. The store also highlights strong customer service and support, described as responsive, business-oriented, and helpful in processing orders, returns, and inquiries. Customers frequently commend the purchasing experience itself, including smooth ordering, clear communication, safe packaging, and efficient refunds when needed. Overall, the store's practical efficiency, accurate product fulfillment, and supportive staff emerge as clear strengths.
Reviews 2, 3 and 4 stars
Reset filtersF
Rating: 4 out of 5
Padel shoes as described! Perfect delivery but a bit slow
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P
Rating: 3 out of 5
I was disappointed because despite the fact that on the site I was able to order and pay for a model, customer service contacted me to inform me that the desired product was not available, services then reactive
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P
Rating: 2 out of 5
The product received is not the product ordered.
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I
Rating: 4 out of 5
Satisfied
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L
Rating: 4 out of 5
Great! Delivery 1 day later,
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R
Rating: 2 out of 5
Order placed without difficulty, products at a reasonable price, but one product seems disappointing, the Adidas Match 25 pickleball paddle which already shows visible impacts after 3 hours of play. I do not recommend this product even for beginner players. Thank you
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B
Rating: 3 out of 5
Hello, I had to return my package due to a size error, I wear size 43 but this time the size was too small. (I didn't know the brand) The return is at my expense and adds 13 euros to the purchase. It's a shame there are no return labels from your side. Otherwise, quality site, beautiful product. Have a nice day.
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M
Rating: 3 out of 5
I bought a pair of sports shoes. To order the size of the shoes, I followed the size guide that was on the product, but when it arrived at my house, the size was too small. I had to return the product paying the shipping costs (€16). I understand that I have to pay the costs, as it is specified on the website, but I based my size choice on a document from your website, I don't think it's my fault that I chose the wrong size. I am not happy about that. Thank you.
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M
Rating: 4 out of 5
Satisfied
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K
Rating: 2 out of 5
Delivery too long, poor communication.
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K
Rating: 4 out of 5
A delivery is only about 6 days
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A
Rating: 2 out of 5
I am not satisfied with the return policy that costs me 30 euros for shipping from where I live... for a pair of shoes purchased for 90, it's not worth it, and I kept the shoes slightly big.
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C
Rating: 2 out of 5
Damaged product!!!
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P
Rating: 2 out of 5
I had to claim my order after at least eight days, so it didn't arrive on time for the person I was going to gift it to
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G
Rating: 4 out of 5
Tennis bag matching the requested specifications; a bit of delay in delivery and change of delivery location to a pickup point; overall satisfactory.
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R
Rating: 4 out of 5
The communication went well. However, the order (24-48h) was delayed and it was not clear what exactly was happening with the order. Once with the delivery person (GLS), it went 'too' well: too much communication :-)
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E
Rating: 2 out of 5
package shipped and arrived late
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R
Rating: 3 out of 5
Delayed delivery without any information on when it can be delivered.
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A
Rating: 4 out of 5
Perfect article, well packaged, but no possibility to track the delivery
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G
Rating: 4 out of 5
I would have given 5 stars if there hadn't been delivery delays, this is the second time I order a Tecnifibre product and each time there is a delay even though the items are in stock
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E
Rating: 2 out of 5
A lot of waiting for the shipment. I had already ordered, and I had the same issue
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J
Rating: 4 out of 5
Very good responsiveness
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A
Rating: 3 out of 5
Products at a great price. However, shipping is a disaster! I ordered and paid on January 6th and received it 10 days later, on January 16th. It took too long. The important thing is that I received it, but the competition delivers much faster. Definitely faster.
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P
Rating: 2 out of 5
Product and price okay but delivery very very long! About 15 days!
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Y
Rating: 4 out of 5
Very good
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A
Rating: 3 out of 5
Overall satisfied even though the order was received after 10 days...
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C
Rating: 4 out of 5
At first, no communication about the delivery delay. But once contacted, the customer service was responsive, merchandise arrived quickly and in good condition. Second order without any real issues. Just need to improve customer communication, so that it is anticipated and not forced.
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F
Rating: 4 out of 5
Perfect, the site took my comments into account.
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L
Rating: 3 out of 5
Order placed on Thursday, December 18 at 8:30 AM. Order shipped on Tuesday, December 23. Package arrived on Tuesday, December 30. We are very far from the 24/48 hours displayed on the site.
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J
Rating: 4 out of 5
All ok
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S
Rating: 4 out of 5
The racket took a little longer than expected to arrive but in time for Christmas.
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R
Rating: 4 out of 5
All good
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S
Rating: 4 out of 5
Fast reception even though no date / deadline is announced at the order. Package arrived damaged
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G
Rating: 4 out of 5
Everything perfect
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F
Rating: 3 out of 5
Not satisfied
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C
Rating: 4 out of 5
Very satisfied with my purchase - the ability to customize the stringing is a big plus - I take away 1 star because I requested 4 knots and received my racket with a 2 knot stringing - it's not super impactful but I would have liked to test the 4 knots.
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E
Rating: 4 out of 5
Easy online purchase at a very competitive price. Hard to understand whether to add a string or not at the time of purchase.
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M
Rating: 2 out of 5
We pay for delivery and the delivery person doesn't even come and leaves the package at the pickup depot!!!! It's always the same thing!
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N
Rating: 4 out of 5
Great
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