Customer reviews of Protennis

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 3 182 published reviews
5 2 724 86% 4 161 5% 3 68 2% 2 60 2% 1 169 5%

Summary of reviews

Protennis consistently delivers fast shipping and reliable delivery times, with many reviews noting items arrive quickly and in good condition, often matching descriptions and sizes. The store also highlights strong customer service and support, described as responsive, business-oriented, and helpful in processing orders, returns, and inquiries. Customers frequently commend the purchasing experience itself, including smooth ordering, clear communication, safe packaging, and efficient refunds when needed. Overall, the store's practical efficiency, accurate product fulfillment, and supportive staff emerge as clear strengths.

Reviews 2, 3 and 4 stars

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G
Guy De Lange R.
Rating: 4 out of 5
following a purchase from 29/11/2025
Satisfied with the order but too bad some items are missing. Delivery OK
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Alexander P.
Rating: 2 out of 5
following a purchase from 03/12/2025
Unfortunately, the bat already had 4-5 dents.
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Laëtitia D.
Rating: 2 out of 5
following a purchase from 01/12/2025
I am disappointed with the finish, you can see the glue all around the shoe. But since it's for Christmas, I don't have time to return it
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Isabelle A.
Rating: 4 out of 5
following a purchase from 30/11/2025
Hello, I am satisfied with the quality of the product (Nike men's tennis jacket). However, I fear that the size may be too large; I indeed chose XL which is the usual size of the person to whom I am giving this gift, but it seems that it is really wide. Since this is a Christmas gift and considering the current unavailability of a size L, will it be possible to exchange the product beyond the indicated 14-day period on your site if the size does not fit? Thank you very much for your response. Best regards, Isabelle ALLOT
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Guilhem R.
Rating: 4 out of 5
following a purchase from 26/11/2025
Very good
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Olivier B.
Rating: 4 out of 5
following a purchase from 23/11/2025
Perfect
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Jose Antonio B.
Rating: 3 out of 5
following a purchase from 13/11/2025
I bought a product, they sent me another one, I have been waiting for a response since Wednesday the 26th.
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Pierre-Jean L.
Rating: 3 out of 5
following a purchase from 10/11/2025
Very long delivery (9 days) but in accordance with what was requested
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Alberto C.
Rating: 3 out of 5
following a purchase from 01/11/2025
They refer to working with GLS, I provided a verified address and I had problems picking up the merchandise as they told me they do not work with GLS when it appears on the Protennis website. Little information from the moment the order is placed until I can pick it up. They do not provide good information about where the order is until you can almost pick it up. It takes several days to prepare the merchandise for shipping and they do not provide good information about where the order is with the tracking number.
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Lizie L.
Rating: 4 out of 5
following a purchase from 12/11/2025
No particular concern
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Didier O.
Rating: 4 out of 5
following a purchase from 05/11/2025
fast and efficient
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Alexis T.
Rating: 3 out of 5
following a purchase from 03/11/2025
I am very happy with my purchase but I paid to have it delivered to my home, and obviously the courier did not bother to come, and left everything at a relay.
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Jean Pierre B.
Rating: 2 out of 5
following a purchase from 17/10/2025
1 month delay between order and delivery is too long
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Sylvain M.
Rating: 3 out of 5
following a purchase from 11/10/2025
Nothing to say about the purchase, everything is okay, this is even my second order. However, the delivery is a hassle!!!!
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Steven D.
Rating: 4 out of 5
following a purchase from 11/10/2025
Ordered and received quickly
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Giovanni G.
Rating: 3 out of 5
following a purchase from 07/10/2025
The pair of shoes has already torn after a week of use.
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Laurent L.
Rating: 4 out of 5
following a purchase from 08/10/2025
Very good, conforms to the description
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Dominique B.
Rating: 4 out of 5
following a purchase from 02/10/2025
Product conforms to the order, delivery time a bit long.
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Serge V.
Rating: 4 out of 5
following a purchase from 04/10/2025
Good size for the shoes, pants in M too big!
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Denis L.
Rating: 4 out of 5
following a purchase from 02/10/2025
happy with my package and sent on time and in good condition
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Duy T.
Rating: 4 out of 5
following a purchase from 29/09/2025
Package well received with good products. Processing time for the order a bit long
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Massimiliano V.
Rating: 2 out of 5
following a purchase from 28/09/2025
Unfortunately, they did not arrive on the scheduled date, and having the wrong number made it impossible to return due to the fact that I was a guest.
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Alessia D.
Rating: 2 out of 5
following a purchase from 19/09/2025
My order arrived with a considerable delay
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Edith D.
Rating: 4 out of 5
following a purchase from 15/09/2025
Very good product
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Xavier D.
Rating: 2 out of 5
following a purchase from 11/09/2025
Personally, I was disappointed with my experience buying a pair of tennis shoes, size 45 being too big, I returned the pair AT MY EXPENSE, €13.80... I was convinced that the return was covered by PROTENNIS. This model did not offer a half size, I requested size 44... and it was too tight for my foot........ so a CATASTROPHIC purchase for me. I have not returned this model again to pay €13.80 for shipping.... I sincerely think I will not repeat the experience with you. Sincerely sorry and disappointed. Best regards
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Pierre D.
Rating: 4 out of 5
following a purchase from 08/09/2025
Good value for money
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Dominique L.
Rating: 4 out of 5
following a purchase from 06/09/2025
Good
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Romaric M.
Rating: 3 out of 5
following a purchase from 06/09/2025
Fast delivery and well packaged. Small downside for returns, not covered. Too bad but good stores for tennis fans
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Julie P.
Rating: 2 out of 5
following a purchase from 27/08/2025
Order shipped but wrong item. Long delivery time
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Thierry A.
Rating: 2 out of 5
following a purchase from 23/08/2025
Lack of clarity in the order and no flexibility for returns, as the product did not match what I wanted…
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Sophie M.
Rating: 3 out of 5
following a purchase from 21/08/2025
WELL RECEIVED MY PACKAGE BUT NOT AT ALL ON TIME. A BIG WEEK AGAINST THE 24/48H SAID
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Patrick B.
Rating: 4 out of 5
following a purchase from 08/08/2025
Good
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Georges H.
Rating: 4 out of 5
following a purchase from 12/08/2025
Hello, thank you for Marie's advice on my future purchase of a pair of clay court tennis shoes. However, I must admit I am disappointed regarding the delivery because the pickup point changed and I had to travel more kilometers to retrieve my package! Moreover, the people were not really welcoming!!! Anyway, nothing important, but such details should be pointed out.
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Pascal C.
Rating: 4 out of 5
following a purchase from 12/08/2025
Delivery on the scheduled date
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Moucaf Y.
Rating: 3 out of 5
following a purchase from 09/08/2025
Happy with the speed of shipping but very disappointed that after a few days a shoelace broke even though I know it's the manufacturer's fault. But the process seems very long and tedious just for the replacement of shoelaces
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Angelique S.
Rating: 3 out of 5
following a purchase from 06/08/2025
Well received, package ok, everything went well until the moment when the shoes were not the right size and there was no return service. I incurred 10 euros in fees. While many stores offer free or low-cost returns. I cannot financially recommend you and risk returns. Really a shame because otherwise a great store, attentive.
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Martina M.
Rating: 2 out of 5
following a purchase from 12/07/2025
The order arrived after 2 weeks, inconveniences can always happen, but if I hadn't sent an email for explanations, no one would have notified me of the delay. (The item was listed as in stock with shipping in 24-48h). The Italian reference email does not work (the emails bounce back) and to the French one, when writing in English specifying that I do not speak French and asking for help by including a translation made with chat gpt, they respond exclusively in French. After 11 days, I asked to cancel the order and on the same day the item was shipped to me. The ordered shoes are perfect, customer service a bit less.
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Jean-Christophe G.
Rating: 2 out of 5
following a purchase from 04/08/2025
Meh
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Émilie D.
Rating: 3 out of 5
following a purchase from 02/08/2025
Delivery deadline not respected without notifying the customer, it's a shame.
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Dietmar E.
Rating: 3 out of 5
following a purchase from 28/07/2025
Processing and delivery were good. However, the customer must bear the return shipping costs.
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