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F
Rating: 4 out of 5
If it could improve the information on the status of the shipment and the delivery time
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Customer reviews of Protennis
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 3 010 published reviews
Summary of reviews
The online store Protennis excels in providing fast delivery, with many customers noting that items arrive as described and within the promised timeframes, often exceeding expectations. The competitive pricing is frequently highlighted, making it an appealing choice for shoppers looking for value. Product quality also receives commendations, with customers expressing satisfaction with their purchases, particularly mentioning the shoes and rackets as meeting their specifications.
Reviews 2, 3 and 4 stars
Reset filtersC
Rating: 4 out of 5
Perfect
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V
Rating: 2 out of 5
Disappointing product, the sole of the shoe comes off after 1 use. Customer service does not respond to emails. The transport service is correct.
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P
Rating: 2 out of 5
Very long shipping time
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D
Rating: 4 out of 5
Ease of online ordering, user-friendly site; small downside, upon receiving the order, the box was not well sealed! But fortunately, all the ordered items were inside.
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F
Rating: 2 out of 5
Too bad for the return because the shoes I bought were too big, too complicated to return, something like that.
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P
Rating: 3 out of 5
Currently, I still do not have my package in hand. Blocked in a locker, due to a mishandling by the delivery person, GLS.
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L
Rating: 2 out of 5
The gift worth €30 announced for the order is a real joke. The water bottle went straight to the trash because with a hole for air it is dangerous, water can go into the lungs. The cap is worth a maximum of €5, the sweatband is OK. All the gift products are Technifibre, no relation to the brand I chose for the shoes. A simple vibration dampener and 3 Yonex overgrips would have done the trick even for a value of only €10.
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B
Rating: 4 out of 5
A small delay regarding the shipment was all good
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A
Rating: 2 out of 5
Unfortunately, the order arrived well beyond the scheduled timing when the item was no longer needed
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P
Rating: 4 out of 5
Product compliant
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C
Rating: 4 out of 5
Very good shoes
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I
Rating: 4 out of 5
He arrived 2 days late
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B
Rating: 3 out of 5
Very happy. Tennis shoes are great.
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G
Rating: 2 out of 5
Fast delivery! Unfortunately, one of the straps of the bag came off after the first use!
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C
Rating: 3 out of 5
Delivery service not up to the site
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F
Rating: 4 out of 5
Very good, product matched the description, very good packaging, very fast processing, fast shipping, can recommend
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S
Rating: 4 out of 5
.
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J
Rating: 4 out of 5
Everything went perfectly
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O
Rating: 3 out of 5
Package received crushed but racket intact, as mentioned in my email, you should review your packaging to better protect the ordered products.
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B
Rating: 2 out of 5
Website and prices are great but logistics are not terrible with delivery to a different pickup point than the one selected
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F
Rating: 4 out of 5
Good
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O
Rating: 3 out of 5
Discount on racket OK, stringing not satisfactory
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P
Rating: 4 out of 5
Very good, fast delivery in good condition
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B
Rating: 4 out of 5
Good products, fast delivery
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D
Rating: 3 out of 5
Item as described, it was a pair of Nike shoes but disappointed because I think someone has already worn them at least once... they are not damaged but the soles underneath were dirty as if they had been worn outside...
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R
Rating: 4 out of 5
A problem with my order because sneakers were unavailable... but after very good advice, here I am with a new pair that is great... I don't regret listening to their advice... The score of 4 comes from the time it took to get my new shoes (3 weeks), it's a shame but I will continue with them because their prices are highly competitive and especially they are very good advisors and very pleasant on the phone
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C
Rating: 2 out of 5
2 weeks to send a package (scheduled in 3 days on the site). This gift arrived after the birthday (and after I claimed it)
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P
Rating: 3 out of 5
UPS of total nonsense!! Delivery to a different pickup point than the one mentioned! With a 1-day delay and all communication in English!
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D
Rating: 4 out of 5
Great
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R
Rating: 2 out of 5
I always take the same size with Adidas, and this is the second time it doesn't fit. Moreover, returns are at my expense.
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Y
Rating: 4 out of 5
I take away 1 star because 1 item was missing from my order (I was refunded) Otherwise satisfied.
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J
Rating: 3 out of 5
Good evening, products are priced in line with average sellers. However, they are unreachable by phone and there is no response to emails. Be careful if you use a gift card, only the amount you add with a credit card determines your minimum amount to qualify for free shipping. Additionally, you can only use one gift card at a time. I have received no response on this matter.
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M
Rating: 2 out of 5
I am not really satisfied. Not with your service but with your carrier who left my package in front of my home after the appointment time he had indicated to me.
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C
Rating: 3 out of 5
Thank you for the delivery at the end of my order, but there was a delay of one month compared to the timeframe announced at the time of purchase (48 hours), and I only started to receive information (supplier issue) and ongoing communication after several follow-ups, hence my average rating. However, in the end, the product is in accordance with the order. Thank you.
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N
Rating: 3 out of 5
Return costs are too high, I will not order from you again, because if the product is not suitable, it is not worth sending it back at our expense since there is no possibility to use Mondial Relay or other options...
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G
Rating: 3 out of 5
I had to follow up because the order had not been processed. The UPS carrier is a disaster (faulty delivery information and delivery to another pickup point without informing us).
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J
Rating: 3 out of 5
Racket received in perfect condition and very well packaged. Fast delivery. Unfortunately, the order was not respected regarding the stringing. Stringing ordered in 4 knots with specific tensions and received in 2 knots. The stringing installation put stress on the frame (+7mm in length and -4mm in width. Comparison with the same new racket at the same tension). So regret about the installation, especially when choosing a quality multifilament.
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P
Rating: 4 out of 5
The item matches the description, except for the color (red) which is much less vibrant than in the photo. And instead of 48/72 hours for delivery, it took 10 days (issues with the supplier, yes maybe, but not cool.
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Y
Rating: 4 out of 5
Perfect
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