Customer reviews of Protennis

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 3 182 published reviews
5 2 724 86% 4 161 5% 3 68 2% 2 60 2% 1 169 5%

Summary of reviews

Protennis consistently delivers fast shipping and reliable delivery times, with many reviews noting items arrive quickly and in good condition, often matching descriptions and sizes. The store also highlights strong customer service and support, described as responsive, business-oriented, and helpful in processing orders, returns, and inquiries. Customers frequently commend the purchasing experience itself, including smooth ordering, clear communication, safe packaging, and efficient refunds when needed. Overall, the store's practical efficiency, accurate product fulfillment, and supportive staff emerge as clear strengths.

Reviews 2, 3 and 4 stars

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R
Richard K.
Rating: 2 out of 5
following a purchase from 22/03/2025
I always take the same size with Adidas, and this is the second time it doesn't fit. Moreover, returns are at my expense.
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Yan D.
Rating: 4 out of 5
following a purchase from 06/03/2025
I take away 1 star because 1 item was missing from my order (I was refunded) Otherwise satisfied.
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Jean-Marc B.
Rating: 3 out of 5
following a purchase from 05/03/2025
Good evening, products are priced in line with average sellers. However, they are unreachable by phone and there is no response to emails. Be careful if you use a gift card, only the amount you add with a credit card determines your minimum amount to qualify for free shipping. Additionally, you can only use one gift card at a time. I have received no response on this matter.
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Manuel D.
Rating: 2 out of 5
following a purchase from 26/02/2025
I am not really satisfied. Not with your service but with your carrier who left my package in front of my home after the appointment time he had indicated to me.
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Clement M.
Rating: 3 out of 5
following a purchase from 15/01/2025
Thank you for the delivery at the end of my order, but there was a delay of one month compared to the timeframe announced at the time of purchase (48 hours), and I only started to receive information (supplier issue) and ongoing communication after several follow-ups, hence my average rating. However, in the end, the product is in accordance with the order. Thank you.
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Nils P.
Rating: 3 out of 5
following a purchase from 20/02/2025
Return costs are too high, I will not order from you again, because if the product is not suitable, it is not worth sending it back at our expense since there is no possibility to use Mondial Relay or other options...
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Gauthier D.
Rating: 3 out of 5
following a purchase from 15/02/2025
I had to follow up because the order had not been processed. The UPS carrier is a disaster (faulty delivery information and delivery to another pickup point without informing us).
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Jean-Marie P.
Rating: 3 out of 5
following a purchase from 20/02/2025
Racket received in perfect condition and very well packaged. Fast delivery. Unfortunately, the order was not respected regarding the stringing. Stringing ordered in 4 knots with specific tensions and received in 2 knots. The stringing installation put stress on the frame (+7mm in length and -4mm in width. Comparison with the same new racket at the same tension). So regret about the installation, especially when choosing a quality multifilament.
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Patrice B.
Rating: 4 out of 5
following a purchase from 08/02/2025
The item matches the description, except for the color (red) which is much less vibrant than in the photo. And instead of 48/72 hours for delivery, it took 10 days (issues with the supplier, yes maybe, but not cool.
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Yann L.
Rating: 4 out of 5
following a purchase from 17/02/2025
Perfect
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Georges H.
Rating: 3 out of 5
following a purchase from 03/02/2025
The delay was longer than expected, but the order arrived, which is the main thing.
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Stephane L.
Rating: 3 out of 5
following a purchase from 08/02/2025
An item is out of stock even though I was able to order it, and I did not receive any message informing me. I only found out when I opened a dispute indicating that I was missing an item and had to send proof!!! When you could have known from the start!
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Patrizia C.
Rating: 4 out of 5
following a purchase from 08/02/2025
Bag arrived as expected
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Ana Paula B.
Rating: 2 out of 5
following a purchase from 01/02/2025
It has taken a long time to arrive.
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Guilhem R.
Rating: 4 out of 5
following a purchase from 04/02/2025
CLEAR
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Abel Mario R.
Rating: 4 out of 5
following a purchase from 18/01/2025
Good, but slow in shipping
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Philippe B.
Rating: 4 out of 5
following a purchase from 28/01/2025
well my order was delivered quickly
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Peter C.
Rating: 4 out of 5
following a purchase from 22/01/2025
Thank you Protennis, very satisfied with the order. On the other hand, the carrier should be changed, DHL is a pain, the second time they screw me up with the delivery to the relay point, the second time I'm obliged to pick it up 10 km from my home.
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Stephane D.
Rating: 4 out of 5
following a purchase from 22/01/2025
Fast delivery but a small problem with DHL, the delivery address had to be changed and delivery delayed.
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Christophe N.
Rating: 4 out of 5
following a purchase from 22/01/2025
Satisfied
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Francesco C.
Rating: 3 out of 5
following a purchase from 19/01/2025
Negative UPS delivery times and modes.
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Gerard S.
Rating: 4 out of 5
following a purchase from 14/01/2025
Package shipped quickly, but delivery complicated and delayed by UPS. Goods conformed
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Sofia S.
Rating: 4 out of 5
following a purchase from 30/12/2024
We waited a little long for an intermediate status, but when the shipping started, we were also informed via UPS and were then reassured. The delivery was flawless.
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Christiane C.
Rating: 4 out of 5
following a purchase from 28/12/2024
Goods conformed and received promptly!
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Gianluca G.
Rating: 3 out of 5
following a purchase from 26/12/2024
Very serious company,super fast shipping products as described
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Adriano L.
Rating: 2 out of 5
following a purchase from 24/12/2024
The product I bought wasn't as the one advertised on the website
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Christine B.
Rating: 2 out of 5
following a purchase from 06/12/2024
Satisfied with the product but delivery time very long because shipped 10jiira after my purchase because I made a claim then when the package arrived I had to pay in addition to shipping costs customs fees which was not specified when purchasing the product: in the end the cost is really excessive
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Selma E.
Rating: 3 out of 5
following a purchase from 20/12/2024
Delivery took too long and was delayed several times.
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Mari B.
Rating: 3 out of 5
following a purchase from 08/12/2024
the delivery took a week and the driver did not deliver to your home but to a relay point
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Christophe R.
Rating: 3 out of 5
following a purchase from 07/12/2024
Satisfied for the price but very disappointed that the stock shown was not real.
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Valérie P.
Rating: 2 out of 5
following a purchase from 18/12/2024
Delivery problem, the parcel was to be delivered to my home. I waited for delivery, the parcel was dropped off at the relay point with a message at 5:50 pm, the relay point closed at 6 pm, closed on December 24, the Christmas gift remained blocked until December 26, very disappointing Satisfied with the purchase and the protein site. Disastrous delivery
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Jérôme B.
Rating: 4 out of 5
following a purchase from 11/12/2024
Everything went well for the second product. The customer should be informed of the unavailability of the product before payment and not 24 hours after. Thank you very much.
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Arnaud H.
Rating: 4 out of 5
following a purchase from 09/12/2024
CLEAR
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Abdelhak B.
Rating: 4 out of 5
following a purchase from 12/12/2024
Very good
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Nicolas B.
Rating: 4 out of 5
following a purchase from 16/12/2024
Very good price and quick stringing of the rackets despite the holiday season. I did, however, take off one star because I had asked for 2 different strings and the deposit went through the roof!!!! But Pro Tennis customer service was responsive and I recommend this site.
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Marco R.
Rating: 4 out of 5
following a purchase from 15/12/2024
Great product at a good price! Delivery as directed
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Jean Pierre C.
Rating: 3 out of 5
following a purchase from 15/12/2024
Order, delivery, in all respects compliant.
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Laurent S.
Rating: 2 out of 5
following a purchase from 15/12/2024
Racket as described, but delivery to the UPS sorting center 40 klm round trip from my home whereas the point chosen was close to my home, why?
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Loredana F.
Rating: 3 out of 5
following a purchase from 12/12/2024
Poor return procedure
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Mickael D.
Rating: 3 out of 5
following a purchase from 13/12/2024
The order went very well, processing and shipping were fast. However, the volume of the parcel is not taken into account when choosing a delivery point. As a result, I had to validate my order in an unsuitable locker, and the delivery company, without asking me beforehand, dropped my parcel off with a private individual working for them in another town. What's more, I received contradictory information concerning the whereabouts of my parcel. I therefore lost a lot of time (one day) to get the parcel. A mixed experience, then, and very little communication from the seller. I may repeat the experience, but I will refuse delivery by UPS!
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