The online store Protennis excels in providing fast delivery, with many customers noting that items arrive as described and within the promised timeframes, often exceeding expectations. The competitive pricing is frequently highlighted, making it an appealing choice for shoppers looking for value. Product quality also receives commendations, with customers expressing satisfaction with their purchases, particularly mentioning the shoes and rackets as meeting their specifications.
Racket well received despite the delay due to Black Friday. They are contactable if needed, which is reassuring. I take one star off for the choice of delivery person for which it is obligatory ups and if no one was in front of the store it would have left like that even though a sign said to knock for parcels.
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Christophe D.
Rating: 4 out of 5
following a purchase from 02/12/2024
Racket well received, but I tried to contact the store to ask for more information, but I couldn't get it.
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Viviane C.
Rating: 2 out of 5
following a purchase from 26/11/2024
Despite the very small compensation, I was very disappointed with the delay of more than a week in receiving my order because it was for a birthday party for a 7 year old child.
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matthieu B.
Rating: 4 out of 5
following a purchase from 13/11/2024
I bought a pair of protennis shoes and the transaction went off without a hitch. A size error on my part was quickly corrected before shipping, and the response to my request was fast and efficient. The only downside was that the item was advertised as available and deliverable in 48 hours, but a supplier problem at the outset delayed shipment by 7 days. I will certainly recommend the site again!
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Juan Carlos R.
Rating: 2 out of 5
following a purchase from 04/11/2024
Very good value for money, but they took much longer than expected and did not warn us, when we decided to get our money back, two days later they said that the merchandise had already left.
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Response from Protennis
Hello,
Thank you for your comments, which help us to improve our services.
We apologize that we did not receive your email in time.
We hope that your order will bring you all the satisfaction you expected.
Best regards,
The ProTennis Team
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Helene N.
Rating: 4 out of 5
following a purchase from 20/11/2024
the parcel was not delivered to the chosen relay point ! Otherwise everything is perfect
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DENIS M.
Rating: 4 out of 5
following a purchase from 18/11/2024
Fast delivery, but the package could not be dropped off at the first UPS point. Had to change one.
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ERIC C.
Rating: 4 out of 5
following a purchase from 17/11/2024
CLEAR
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pascal P.
Rating: 4 out of 5
following a purchase from 15/11/2024
Fine
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jean-jacques M.
Rating: 4 out of 5
following a purchase from 13/11/2024
4/5
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Nicolas B.
Rating: 4 out of 5
following a purchase from 02/11/2024
Thank you very much for your excellent service.
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Romain C.
Rating: 4 out of 5
following a purchase from 26/10/2024
Second order on this site, Head tennis shoes received almost 1 month after order following a delay from their supplier for which I received no communication without contacting them. Product OK with a few very slight defects but very interesting price.
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lucas R.
Rating: 4 out of 5
following a purchase from 27/10/2024
The shipment was a bit long (2 weeks) but the price and the product are there!
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fabrice P.
Rating: 4 out of 5
following a purchase from 27/10/2024
Forget the first order which was stolen from me, satisfied with my second order, I would have liked to have a commercial gesture for my 2 trips for nothing.
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Julien B.
Rating: 2 out of 5
following a purchase from 28/10/2024
Order expected in 48/72 hours, received after a week, customer service almost unreachable (25 calls to get someone) answer, the supplier is late it's not our fault ... no apology, no offer, no gift of delay ... The prices may be lower than elsewhere, the rest leaves something to be desired
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SYLVIE G.
Rating: 4 out of 5
following a purchase from 30/10/2024
The item delivered was perfect, but there was a delivery problem. The deliveryman said he had come to my house, but I didn't move and didn't see him, so I had to go and collect my parcel from a transport company.
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Maurice M.
Rating: 4 out of 5
following a purchase from 28/10/2024
Very good follow-up. Short delivery time.
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guy V.
Rating: 4 out of 5
following a purchase from 22/10/2024
order well received
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Alain L.
Rating: 4 out of 5
following a purchase from 21/10/2024
Package received a little late but conforms to my purchase I recommend the site
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Gerard C.
Rating: 4 out of 5
following a purchase from 06/10/2024
On-time delivery Items as requested
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Salvatore Fabio C.
Rating: 4 out of 5
following a purchase from 01/10/2024
I don't give the fifth star just because of the failure to meet the delivery time.
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Valerio C.
Rating: 4 out of 5
following a purchase from 02/10/2024
All good, timely delivery, material conforms to the order.
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Vincent C.
Rating: 4 out of 5
following a purchase from 08/10/2024
👍👍
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jose Antonio P.
Rating: 3 out of 5
following a purchase from 24/09/2024
The purchase, the shipping, the time, ... good. It does not seem normal to me that a racquet of these characteristics arrives without a cover, but it happens with other web then it will have to be like that. But I complain that the information should be improved because the racquet arrived without strings when it was not indicated.
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Response from Protennis
Hello, Thank you for taking the time to leave us a review that will help us to improve day by day. Nowadays, brands no longer manufacture protective covers, all racquets arrive in bubble wrap and unstrung or originally strung with factory strings. That is why we offer a selection of multi-brand strings. We hope to see you soon on our website. We wish you a very good day, Sincerely, The ProTennis Team
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Philipp J.
Rating: 2 out of 5
following a purchase from 20/09/2024
UPS needed too much time
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Response from Protennis
Hello, thank you for taking the time to let us know what you think so that we can pass on the information to improve our service. We are very sorry to hear that the delivery time from UPS is not up to us. We hope to welcome you back to our website soon. Yours sincerely, Your ProTennis Team
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Peter S.
Rating: 4 out of 5
following a purchase from 08/09/2024
Everything was good except delivery took a little longer than other sites. But nothing problematic.
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Patrice M.
Rating: 4 out of 5
following a purchase from 07/09/2024
Very good
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IGNACIO F.
Rating: 4 out of 5
following a purchase from 31/08/2024
No problems
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gil F.
Rating: 4 out of 5
following a purchase from 02/09/2024
A LITTLE LONG
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Guido F.
Rating: 4 out of 5
following a purchase from 28/08/2024
Great service, fast delivery. Nothing to complain about.
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Florent P.
Rating: 4 out of 5
following a purchase from 20/08/2024
A few days late but product conforms
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Sebastien L.
Rating: 4 out of 5
following a purchase from 10/08/2024
Items and prices well placed but delivery too long. Responsive contacts.
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Massimo A.
Rating: 4 out of 5
following a purchase from 08/08/2024
Fast shipping
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Rodolphe G.
Rating: 4 out of 5
following a purchase from 07/08/2024
Products as described on the website and good value for money.
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Christophe M.
Rating: 4 out of 5
following a purchase from 10/08/2024
Order sent quickly and easy e-mail contact with them
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corinne M.
Rating: 4 out of 5
following a purchase from 26/01/2024
quite fast and efficient
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christelle M.
Rating: 4 out of 5
following a purchase from 28/01/2024
Satisfied
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Giosuè M.
Rating: 3 out of 5
following a purchase from 05/01/2024
Everything ok. Slow shipping
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georges H.
Rating: 2 out of 5
following a purchase from 10/01/2024
hello, it's a pity that it took longer than usual and especially that my selection for delivery was not respected! Chronopost changed the location (further away and not very accessible by transport).
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Response from Protennis
Hello Georges, I'm sorry to hear that your experience with Chronopost's delivery service did not live up to your expectations. We are constantly working, as they are, to improve our services and I will pass on your comment in order to find a solution to avoid such inconveniences in the future. Thank you for your constructive feedback.
Sincerely, Loulia from the Protennis team.
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Halim M.
Rating: 3 out of 5
following a purchase from 14/01/2024
Delayed delivery when the site guarantees 24/48 hours
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Response from Protennis
Hello, we are sorry for the delay in your delivery. We do our best to guarantee a 24/48h delivery time, but unfortunately there may be exceptions due to national events, which are beyond our control. We value your opinion and will do our best to improve our services in the future. Thank you for your understanding.
The ProTennis team.
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