Customer reviews of Protennis

C

Christophe N.

Rating: 4 out of 5

Published on 28/01/2024 à 16h55 following a purchase from 15/01/2024

Super

Translated reviews

C

CARTON F.

Rating: 4 out of 5

Published on 26/01/2024 à 07h59 following a purchase from 10/01/2024

With the exception of a slight delay in delivery, this was compliant.

Translated reviews

S

SYLVIE G.

Rating: 4 out of 5

Published on 25/01/2024 à 16h21 following a purchase from 14/01/2024

Items conform but the relay offered for mid-season was no longer active for 8 months, so I had to pick up my order from another relay 3 days late...

Translated reviews

K

karim D.

Rating: 4 out of 5

Published on 22/01/2024 à 19h55 following a purchase from 11/01/2024

very good experience the article corresponds in all points and delivery in a time more than reasonable

Translated reviews

Ã

Ãngel C.

Rating: 4 out of 5

Published on 15/01/2024 à 19h22 following a purchase from 24/12/2023

Very good . Satisfied with the service

Translated reviews

F

Frederich C.

Rating: 2 out of 5

Published on 12/01/2024 à 15h52 following a purchase from 01/01/2024

Error on my part on the order, certainly, but no commercial gesture of resumption of the racket knowing that I would have bought several after the test of this one.

Translated reviews

Response from Protennis Published on 09/03/2024

Hello, as indicated in our terms and conditions, products that have been used cannot be taken back. Only products in their original condition may be returned for exchange or refund. Thank you for your understanding, the ProTennis team

P

Paolo G.

Rating: 3 out of 5

Published on 08/01/2024 à 15h16 following a purchase from 28/12/2023

Everything ok!!! Recommended

Translated reviews

I

Ivan V.

Rating: 4 out of 5

Published on 31/12/2023 à 17h55 following a purchase from 17/12/2023

Nice service, thanks. It would be helpful to inform the customer that delivery will take +/- a week.

Translated reviews

M

Marie L.

Rating: 3 out of 5

Published on 31/12/2023 à 13h46 following a purchase from 20/12/2023

Mixed opinion because received very quickly but the size is not consistent with other pairs of the same brand!

Translated reviews

Response from Protennis Published on 20/02/2024

Thank you for your feedback. Not all models are identical, even if they are from the same brand. Please do not hesitate to contact us should you require any further information. Best regards. The ProTennis team.

C

Cédric D.

Rating: 4 out of 5

Published on 31/12/2023 à 12h30 following a purchase from 15/12/2023

Delivery time longer than expected, but otherwise RAS!

Translated reviews

P

Pierre J.

Rating: 3 out of 5

Published on 30/12/2023 à 13h40 following a purchase from 03/12/2023

A bit disappointing, 15 days after the order I asked for news (because 0 events since the payment), I was quickly told that the product in stock was defective and that an order had been placed with the supplier. Another 15 days passed without any new information, so I sent a message again. No return, but the next day I received the tracking code and the next day the racket was there in good condition. Well, the order tracking is a bit average.

Translated reviews

Response from Protennis Published on 20/02/2024

Hello Pierre, thank you for your review of our site.
We are sorry for the delay in processing your order. Unfortunately, during the preparation of your parcel, the racket had a defect. We have therefore placed an order with the supplier to deliver a new one for you. We take note of your comment and will do our best to improve our order tracking in the future. We are pleased that you have finally received your racket in good condition and hope that this will not prevent you from fully enjoying your purchase.
Thanks again for your feedback and see you soon on our website!
Loulia from the ProTennis team

P

Philippe R.

Rating: 3 out of 5

Published on 28/12/2023 à 17h55 following a purchase from 14/12/2023

Item does not conform to photo. Delivered without rope when the item in the photo is presented with rope and there is no option at the time of purchase that specifies with or without rope.

Translated reviews

Response from Protennis Published on 20/02/2024

Hello Philippe, we're sorry that you received the item without rope when it was shown with it in the photo. We will check and correct this error as soon as possible. In case of doubt, please refer to the product sheet, which indicates whether the product is delivered corded or not. Thank you for your feedback and understanding. The ProTennis team

P

PATRICIA L.

Rating: 4 out of 5

Published on 28/12/2023 à 14h49 following a purchase from 18/12/2023

Very good site

Translated reviews

I

Isabelle T.

Rating: 2 out of 5

Published on 24/12/2023 à 14h34 following a purchase from 13/12/2023

Not delivered to the right place

Translated reviews

Response from Protennis Published on 20/02/2024

Hello Isabelle, unfortunately we have no control over the delivery of the parcel, Chronopost took the initiative to change the delivery point because the point initially chosen was unavailable. Please do not hesitate to contact us if you have any further questions. Thank you for your confidence.
Yours faithfully
The ProTennis team

C

Corinne B.

Rating: 4 out of 5

Published on 21/12/2023 à 19h25 following a purchase from 10/12/2023

Guaranteed delivery tracking

Translated reviews

G

Gabriel T.

Rating: 4 out of 5

Published on 15/12/2023 à 14h19 following a purchase from 24/11/2023

Delivery a little long, but good price

Translated reviews

A

Axel M.

Rating: 3 out of 5

Published on 14/12/2023 à 14h42 following a purchase from 03/12/2023

El paquete venía poco protegido, afortunadamente la raqueta llegó en buenas condiciones pero hubiera sido muy fácil que la raqueta llegara con algunas marcas del transporte.

Translated reviews

Response from Protennis Published on 16/03/2024

Thank you for your comment, Axel. We are taking your comments into account and will improve our packaging system to ensure that your orders arrive in perfect condition. We are pleased that your snowshoe arrived in good condition. We hope to see you soon on our site. The ProTennis team

G

guillaume B.

Rating: 4 out of 5

Published on 14/12/2023 à 10h59 following a purchase from 30/11/2023

Package received on time and in good condition

Translated reviews

H

Herve O.

Rating: 4 out of 5

Published on 10/12/2023 à 17h40 following a purchase from 25/11/2023

Super

Translated reviews

J

Julie L.

Rating: 2 out of 5

Published on 10/12/2023 à 07h27 following a purchase from 28/11/2023

A little disappointed with this site. 1st order placed but shoes received are too small. Returns at our expense. Exchange requests take longer to process, we are encouraged to place a new order to get the next size up but we have to pay shipping again. I wouldn't repeat the experience. It's a pity because the shoes are of good quality.

Translated reviews

Response from Protennis Published on 11/03/2024

Hello Julie, thank you for your review. We are very sorry that your first experience on our site did not live up to your expectations. We take your comments into account and are constantly working to improve our service. We look forward to satisfying you on your next visit to Protennis. Please do not hesitate to contact us should you require any assistance. We look forward to hearing from you. Sincerely, the Protennis team.

A

Arlette M.

Rating: 4 out of 5

Published on 09/12/2023 à 22h22 following a purchase from 26/11/2023

Well received (pick up only), surprised that the rope was not in its original closed pouch (seen on Site).

Translated reviews

J

JEAN LUC R.

Rating: 4 out of 5

Published on 09/12/2023 à 17h36 following a purchase from 25/11/2023

I received the racket quickly and was pleased with my purchase right from the start.

Translated reviews

V

Vang-Tchong L.

Rating: 2 out of 5

Published on 06/12/2023 à 06h40 following a purchase from 25/11/2023

The prices are correct when they are on special offer, but when it comes to returns, which are at the customer's expense, this needs to be reviewed!

Translated reviews

Response from Protennis Published on 20/02/2024

Hello Vang-tchong, thank you for your review of Protennis.
We are aware that return shipping costs can be an inconvenience for our customers. However, this is clearly specified in our T&Cs. We sincerely appreciate your feedback and hope you will continue to take advantage of our promotional offers. Thank you for your confidence and see you soon on Protennis.

T

Tommaso Z.

Rating: 4 out of 5

Published on 05/12/2023 à 16h33 following a purchase from 24/11/2023

Satisfied with my purchase!

Translated reviews

Y

Yann W.

Rating: 4 out of 5

Published on 05/12/2023 à 16h14 following a purchase from 24/11/2023

Fast delivery Responsive, attentive customer service Please note that we are responsible for any returns (in this case, a problem with the size).

Translated reviews

J

JEAN FRANCOIS G.

Rating: 4 out of 5

Published on 05/12/2023 à 09h33 following a purchase from 20/11/2023

good, RAS

Translated reviews

D

Damien V.

Rating: 4 out of 5

Published on 04/12/2023 à 20h13 following a purchase from 17/11/2023

Delivery one week after order. A little longer than the 24/48h advertised. Otherwise nice promotional prices and clear ordering.

Translated reviews

Response from Protennis Published on 02/03/2024

Hello, thank you for your feedback, which will help us improve day by day. We are very sorry for the delay but it was due to the stringing of your racket. One of our stringers was ill and this unfortunately delayed the stringing of our snowshoes. We wish you a wonderful day and hope to see you again on our site. Sincerely yours, the ProTennis team

M

MAXIMILIAN C.

Rating: 3 out of 5

Published on 04/12/2023 à 08h48 following a purchase from 22/11/2023

Return policy unfortunately very difficult.

Translated reviews

Response from Protennis Published on 02/03/2024

Hello, we are sorry that you find our return policy difficult. You can find all the information you need on our frequently asked questions page. We wish you an excellent day and hope to see you soon on our site. Best regards, the ProTennis team

J

JOEL E.

Rating: 4 out of 5

Published on 03/12/2023 à 19h47 following a purchase from 21/11/2023

Delivery on time Attractive price

Translated reviews

R

Remi L.

Rating: 4 out of 5

Published on 01/12/2023 à 20h16 following a purchase from 15/11/2023

Product conforms and arrived well but in 5 working days instead of the 2-3 announced.

Translated reviews

L

Laurent F.

Rating: 3 out of 5

Published on 30/11/2023 à 14h41 following a purchase from 19/11/2023

Correct

Translated reviews

Response from Protennis Published on 02/03/2024

Thank you Laurent for your feedback. We are pleased that our Protennis site was able to meet your expectations in a satisfactory manner. Thank you again for your confidence, and see you soon on Protennis.

P

Patrick G.

Rating: 3 out of 5

Published on 30/11/2023 à 13h38 following a purchase from 18/11/2023

Fast delivery Product conforms Payment easy to use

Translated reviews

Response from Protennis Published on 02/03/2024

Thank you for your feedback, Patrick. We are delighted that you appreciated the speed of delivery, the conformity of the product and the simplicity of payment on our Protennis site. We are constantly working to provide quality service to our customers. We wish you an excellent day! The ProTennis team

L

Laurent G.

Rating: 4 out of 5

Published on 27/11/2023 à 22h18 following a purchase from 16/11/2023

Nickel

Translated reviews

O

OLIVIER B.

Rating: 3 out of 5

Published on 27/11/2023 à 17h30 following a purchase from 11/11/2023

Delay of more than one week not announced on the site at the time of purchase.

Translated reviews

Response from Protennis Published on 02/03/2024

Hello OLIVIER, thank you for your review of our Protennis website. We apologize for the longer-than-expected delivery time. We will do our best to improve our communication on this subject in the future. Your feedback is invaluable to us as it helps us to continually improve. Thank you again and have a nice day! The ProTennis team

J

Jean-Sébastien B.

Rating: 2 out of 5

Published on 26/11/2023 à 20h01 following a purchase from 13/11/2023

The description stated that there was room for 2 snowshoes in the bag, but I can only fit one snowshoe in the sheath supplied...

Translated reviews

Response from Protennis Published on 09/03/2024

Hello, product information is provided directly by the Babolat brand. We are sorry to hear that the product did not meet your requirements, we will pass on the information to the brand. Sincerely, The ProTennis team

P

pierre D.

Rating: 4 out of 5

Published on 20/11/2023 à 10h46 following a purchase from 02/11/2023

Delivery delayed by supply problems at your supplier. Glad to have received what was ordered. And responsive service my email question was answered quickly.

Translated reviews

P

philippe M.

Rating: 4 out of 5

Published on 13/11/2023 à 07h54 following a purchase from 31/10/2023

Very responsive in terms of order preparation and delivery.

Translated reviews

J

Joel P.

Rating: 4 out of 5

Published on 12/11/2023 à 12h08 following a purchase from 13/10/2023

A little long, but problem satisfactorily solved

Translated reviews

J

JEROME N.

Rating: 4 out of 5

Published on 11/11/2023 à 03h18 following a purchase from 26/10/2023

Shoes arrived ahead of schedule, well packaged, conform to a6the order.

Translated reviews