Customer reviews of Protennis

F

Florent P.

Rating: 4 out of 5

Published on 05/09/2024 à 13h11 following a purchase from 20/08/2024

A few days late but product conforms

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Sebastien L.

Rating: 4 out of 5

Published on 30/08/2024 à 15h41 following a purchase from 10/08/2024

Items and prices well placed but delivery too long. Responsive contacts.

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Massimo A.

Rating: 4 out of 5

Published on 26/08/2024 à 20h18 following a purchase from 08/08/2024

Fast shipping

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Rodolphe G.

Rating: 4 out of 5

Published on 22/08/2024 à 18h11 following a purchase from 07/08/2024

Products as described on the website and good value for money.

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Christophe M.

Rating: 4 out of 5

Published on 22/08/2024 à 11h30 following a purchase from 10/08/2024

Order sent quickly and easy e-mail contact with them

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Corinne M.

Rating: 4 out of 5

Published on 08/02/2024 à 16h40 following a purchase from 26/01/2024

quite fast and efficient

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Christelle M.

Rating: 4 out of 5

Published on 08/02/2024 à 14h32 following a purchase from 28/01/2024

Satisfied

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Giosuè M.

Rating: 3 out of 5

Published on 07/02/2024 à 23h59 following a purchase from 05/01/2024

Everything ok. Slow shipping

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Georges H.

Rating: 2 out of 5

Published on 29/01/2024 à 11h58 following a purchase from 10/01/2024

hello, it's a pity that it took longer than usual and especially that my selection for delivery was not respected! Chronopost changed the location (further away and not very accessible by transport).

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Response from Protennis Published on 20/02/2024

Hello Georges, I'm sorry to hear that your experience with Chronopost's delivery service did not live up to your expectations. We are constantly working, as they are, to improve our services and I will pass on your comment in order to find a solution to avoid such inconveniences in the future. Thank you for your constructive feedback.
Sincerely, Loulia from the Protennis team.

H

Halim M.

Rating: 3 out of 5

Published on 28/01/2024 à 17h55 following a purchase from 14/01/2024

Delayed delivery when the site guarantees 24/48 hours

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Response from Protennis Published on 20/02/2024

Hello, we are sorry for the delay in your delivery. We do our best to guarantee a 24/48h delivery time, but unfortunately there may be exceptions due to national events, which are beyond our control. We value your opinion and will do our best to improve our services in the future. Thank you for your understanding.
The ProTennis team.

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Christophe N.

Rating: 4 out of 5

Published on 28/01/2024 à 16h55 following a purchase from 15/01/2024

Super

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Carton F.

Rating: 4 out of 5

Published on 26/01/2024 à 07h59 following a purchase from 10/01/2024

With the exception of a slight delay in delivery, this was compliant.

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Sylvie G.

Rating: 4 out of 5

Published on 25/01/2024 à 16h21 following a purchase from 14/01/2024

Items conform but the relay offered for mid-season was no longer active for 8 months, so I had to pick up my order from another relay 3 days late...

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Karim D.

Rating: 4 out of 5

Published on 22/01/2024 à 19h55 following a purchase from 11/01/2024

very good experience the article corresponds in all points and delivery in a time more than reasonable

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Ãngel C.

Rating: 4 out of 5

Published on 15/01/2024 à 19h22 following a purchase from 24/12/2023

Very good . Satisfied with the service

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Frederich C.

Rating: 2 out of 5

Published on 12/01/2024 à 15h52 following a purchase from 01/01/2024

Error on my part on the order, certainly, but no commercial gesture of resumption of the racket knowing that I would have bought several after the test of this one.

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Response from Protennis Published on 09/03/2024

Hello, as indicated in our terms and conditions, products that have been used cannot be taken back. Only products in their original condition may be returned for exchange or refund. Thank you for your understanding, the ProTennis team

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Paolo G.

Rating: 3 out of 5

Published on 08/01/2024 à 15h16 following a purchase from 28/12/2023

Everything ok!!! Recommended

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Ivan V.

Rating: 4 out of 5

Published on 31/12/2023 à 17h55 following a purchase from 17/12/2023

Nice service, thanks. It would be helpful to inform the customer that delivery will take +/- a week.

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Marie L.

Rating: 3 out of 5

Published on 31/12/2023 à 13h46 following a purchase from 20/12/2023

Mixed opinion because received very quickly but the size is not consistent with other pairs of the same brand!

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Response from Protennis Published on 20/02/2024

Thank you for your feedback. Not all models are identical, even if they are from the same brand. Please do not hesitate to contact us should you require any further information. Best regards. The ProTennis team.

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Cédric D.

Rating: 4 out of 5

Published on 31/12/2023 à 12h30 following a purchase from 15/12/2023

Delivery time longer than expected, but otherwise RAS!

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Pierre J.

Rating: 3 out of 5

Published on 30/12/2023 à 13h40 following a purchase from 03/12/2023

A bit disappointing, 15 days after the order I asked for news (because 0 events since the payment), I was quickly told that the product in stock was defective and that an order had been placed with the supplier. Another 15 days passed without any new information, so I sent a message again. No return, but the next day I received the tracking code and the next day the racket was there in good condition. Well, the order tracking is a bit average.

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Response from Protennis Published on 20/02/2024

Hello Pierre, thank you for your review of our site.
We are sorry for the delay in processing your order. Unfortunately, during the preparation of your parcel, the racket had a defect. We have therefore placed an order with the supplier to deliver a new one for you. We take note of your comment and will do our best to improve our order tracking in the future. We are pleased that you have finally received your racket in good condition and hope that this will not prevent you from fully enjoying your purchase.
Thanks again for your feedback and see you soon on our website!
Loulia from the ProTennis team

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Philippe R.

Rating: 3 out of 5

Published on 28/12/2023 à 17h55 following a purchase from 14/12/2023

Item does not conform to photo. Delivered without rope when the item in the photo is presented with rope and there is no option at the time of purchase that specifies with or without rope.

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Response from Protennis Published on 20/02/2024

Hello Philippe, we're sorry that you received the item without rope when it was shown with it in the photo. We will check and correct this error as soon as possible. In case of doubt, please refer to the product sheet, which indicates whether the product is delivered corded or not. Thank you for your feedback and understanding. The ProTennis team

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Patricia L.

Rating: 4 out of 5

Published on 28/12/2023 à 14h49 following a purchase from 18/12/2023

Very good site

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Isabelle T.

Rating: 2 out of 5

Published on 24/12/2023 à 14h34 following a purchase from 13/12/2023

Not delivered to the right place

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Response from Protennis Published on 20/02/2024

Hello Isabelle, unfortunately we have no control over the delivery of the parcel, Chronopost took the initiative to change the delivery point because the point initially chosen was unavailable. Please do not hesitate to contact us if you have any further questions. Thank you for your confidence.
Yours faithfully
The ProTennis team

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Corinne B.

Rating: 4 out of 5

Published on 21/12/2023 à 19h25 following a purchase from 10/12/2023

Guaranteed delivery tracking

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Gabriel T.

Rating: 4 out of 5

Published on 15/12/2023 à 14h19 following a purchase from 24/11/2023

Delivery a little long, but good price

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Axel M.

Rating: 3 out of 5

Published on 14/12/2023 à 14h42 following a purchase from 03/12/2023

El paquete venía poco protegido, afortunadamente la raqueta llegó en buenas condiciones pero hubiera sido muy fácil que la raqueta llegara con algunas marcas del transporte.

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Response from Protennis Published on 16/03/2024

Thank you for your comment, Axel. We are taking your comments into account and will improve our packaging system to ensure that your orders arrive in perfect condition. We are pleased that your snowshoe arrived in good condition. We hope to see you soon on our site. The ProTennis team

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Guillaume B.

Rating: 4 out of 5

Published on 14/12/2023 à 10h59 following a purchase from 30/11/2023

Package received on time and in good condition

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Herve O.

Rating: 4 out of 5

Published on 10/12/2023 à 17h40 following a purchase from 25/11/2023

Super

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Julie L.

Rating: 2 out of 5

Published on 10/12/2023 à 07h27 following a purchase from 28/11/2023

A little disappointed with this site. 1st order placed but shoes received are too small. Returns at our expense. Exchange requests take longer to process, we are encouraged to place a new order to get the next size up but we have to pay shipping again. I wouldn't repeat the experience. It's a pity because the shoes are of good quality.

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Response from Protennis Published on 11/03/2024

Hello Julie, thank you for your review. We are very sorry that your first experience on our site did not live up to your expectations. We take your comments into account and are constantly working to improve our service. We look forward to satisfying you on your next visit to Protennis. Please do not hesitate to contact us should you require any assistance. We look forward to hearing from you. Sincerely, the Protennis team.

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Arlette M.

Rating: 4 out of 5

Published on 09/12/2023 à 22h22 following a purchase from 26/11/2023

Well received (pick up only), surprised that the rope was not in its original closed pouch (seen on Site).

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Jean Luc R.

Rating: 4 out of 5

Published on 09/12/2023 à 17h36 following a purchase from 25/11/2023

I received the racket quickly and was pleased with my purchase right from the start.

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Vang-Tchong L.

Rating: 2 out of 5

Published on 06/12/2023 à 06h40 following a purchase from 25/11/2023

The prices are correct when they are on special offer, but when it comes to returns, which are at the customer's expense, this needs to be reviewed!

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Response from Protennis Published on 20/02/2024

Hello Vang-tchong, thank you for your review of Protennis.
We are aware that return shipping costs can be an inconvenience for our customers. However, this is clearly specified in our T&Cs. We sincerely appreciate your feedback and hope you will continue to take advantage of our promotional offers. Thank you for your confidence and see you soon on Protennis.

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Tommaso Z.

Rating: 4 out of 5

Published on 05/12/2023 à 16h33 following a purchase from 24/11/2023

Satisfied with my purchase!

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Yann W.

Rating: 4 out of 5

Published on 05/12/2023 à 16h14 following a purchase from 24/11/2023

Fast delivery Responsive, attentive customer service Please note that we are responsible for any returns (in this case, a problem with the size).

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Jean Francois G.

Rating: 4 out of 5

Published on 05/12/2023 à 09h33 following a purchase from 20/11/2023

good, RAS

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Damien V.

Rating: 4 out of 5

Published on 04/12/2023 à 20h13 following a purchase from 17/11/2023

Delivery one week after order. A little longer than the 24/48h advertised. Otherwise nice promotional prices and clear ordering.

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Response from Protennis Published on 02/03/2024

Hello, thank you for your feedback, which will help us improve day by day. We are very sorry for the delay but it was due to the stringing of your racket. One of our stringers was ill and this unfortunately delayed the stringing of our snowshoes. We wish you a wonderful day and hope to see you again on our site. Sincerely yours, the ProTennis team

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Maximilian C.

Rating: 3 out of 5

Published on 04/12/2023 à 08h48 following a purchase from 22/11/2023

Return policy unfortunately very difficult.

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Response from Protennis Published on 02/03/2024

Hello, we are sorry that you find our return policy difficult. You can find all the information you need on our frequently asked questions page. We wish you an excellent day and hope to see you soon on our site. Best regards, the ProTennis team

J

Joel E.

Rating: 4 out of 5

Published on 03/12/2023 à 19h47 following a purchase from 21/11/2023

Delivery on time Attractive price

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Remi L.

Rating: 4 out of 5

Published on 01/12/2023 à 20h16 following a purchase from 15/11/2023

Product conforms and arrived well but in 5 working days instead of the 2-3 announced.

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