Customer reviews of Protennis

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 3 182 published reviews
5 2 724 86% 4 161 5% 3 68 2% 2 60 2% 1 169 5%

Summary of reviews

Protennis consistently delivers fast shipping and reliable delivery times, with many reviews noting items arrive quickly and in good condition, often matching descriptions and sizes. The store also highlights strong customer service and support, described as responsive, business-oriented, and helpful in processing orders, returns, and inquiries. Customers frequently commend the purchasing experience itself, including smooth ordering, clear communication, safe packaging, and efficient refunds when needed. Overall, the store's practical efficiency, accurate product fulfillment, and supportive staff emerge as clear strengths.

Reviews 2, 3 and 4 stars

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Laurent F.
Rating: 3 out of 5
following a purchase from 19/11/2023
Correct
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Response from Protennis
Thank you Laurent for your feedback. We are pleased that our Protennis site was able to meet your expectations in a satisfactory manner. Thank you again for your confidence, and see you soon on Protennis.
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Patrick G.
Rating: 3 out of 5
following a purchase from 18/11/2023
Fast delivery Product conforms Payment easy to use
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Response from Protennis
Thank you for your feedback, Patrick. We are delighted that you appreciated the speed of delivery, the conformity of the product and the simplicity of payment on our Protennis site. We are constantly working to provide quality service to our customers. We wish you an excellent day! The ProTennis team
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Laurent G.
Rating: 4 out of 5
following a purchase from 16/11/2023
Nickel
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Olivier B.
Rating: 3 out of 5
following a purchase from 11/11/2023
Delay of more than one week not announced on the site at the time of purchase.
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Response from Protennis
Hello OLIVIER, thank you for your review of our Protennis website. We apologize for the longer-than-expected delivery time. We will do our best to improve our communication on this subject in the future. Your feedback is invaluable to us as it helps us to continually improve. Thank you again and have a nice day! The ProTennis team
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Jean-Sébastien B.
Rating: 2 out of 5
following a purchase from 13/11/2023
The description stated that there was room for 2 snowshoes in the bag, but I can only fit one snowshoe in the sheath supplied...
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Response from Protennis
Hello, product information is provided directly by the Babolat brand. We are sorry to hear that the product did not meet your requirements, we will pass on the information to the brand. Sincerely, The ProTennis team
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Pierre D.
Rating: 4 out of 5
following a purchase from 02/11/2023
Delivery delayed by supply problems at your supplier. Glad to have received what was ordered. And responsive service my email question was answered quickly.
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Philippe M.
Rating: 4 out of 5
following a purchase from 31/10/2023
Very responsive in terms of order preparation and delivery.
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Joel P.
Rating: 4 out of 5
following a purchase from 13/10/2023
A little long, but problem satisfactorily solved
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Jerome N.
Rating: 4 out of 5
following a purchase from 26/10/2023
Shoes arrived ahead of schedule, well packaged, conform to a6the order.
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